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 Just Jap, Are They Dodgy? - keeping my mothaf@#$ing money!  

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yumcha33
  • yumcha33
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  • Member No.: 94,109
  • Joined: 19-January 08
  • Posts: 603
  • From: Brisbane
Post #1 post 6th May 2010 - 07:13 PM
I bought some stuff off Just Jap just over a week ago. Processed my order, the stuff all came within two days... Though.

I received two invoices for different orders of the same parts and was double charged. I called up and they said they'd sort it out. They canceled the extra order but the money still hasn't gone into my account and I have sent about at least four emails with proof of the double invoices and money being taken from my account and have called them five times.

They either say "we'll sort it out" or "we'll call you back" and they don't call me back! Now it's been over a week!

It takes about one minute to put money back to a Mastercard... I'm getting interest on it now to! head_wall.gif

Anyone else had a bad experience?

How the F@#$ do I get my money back!?! dunno.gif

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sweet_az
Post #2

I have brought alot of stuff from justjap and never a problem always great when i needed something fast i had it with in a few days sad.gif sad that this has happened to u but

xxxxgold
Post #3

Contact your financial institution and initiate a chargeback.

Akshunhiro
Post #4

Ring your bank, tell them you didn't authorise the second charge.

Bought alot from JustJap, never had a problem.

astrotristan
Post #5

just jap are legit, just call them

dano4127
Post #6

good company to deal with im sure its just an accident and it will be cleared - no need to worry smile.gif

Mixtapes
Post #7

They are also really busy, so you may not be their first priority just give it time GL.

J Style
Post #8

QUOTE (Mixtapes @ May 7 2010, 02:26 PM) *
They are also really busy, so you may not be their first priority just give it time GL.


surely not too busy that they cant be upfront and let him no it will be a few days instead of slowly stalling

happy customers return

brought plenty from justjap online, havent had issues, good luck matey, no how ya feel

sreto
Post #9

QUOTE
They are also really busy, so you may not be their first priority just give it time GL.


Still not an excuse, its not hard to transfer money back.

wannaslide
Post #10

great place to buy from i'v never had a problem thumbsup.gif


importdrifter
Post #11

were they located???

Riverside
Post #12

I have never had any issues.

You aren't paying interest on that amount yet mate. Most credit cards give you 39-60 days interest free period (depending on which card), given you made the purchase only one week ago, your safe for the moment. Of course you probably already knew that, and were most likely trying to make things seem more dramatic.

importdrifter
Post #13

never heard of them were they located?????

ycr11
Post #14

if its that big of a deal and you are able to, why not pay them a visit...

TypeR
Post #15

QUOTE (yumcha33 @ May 7 2010, 01:13 PM) *
I bought some stuff off Just Jap just over a week ago. Processed my order, the stuff all came within two days... Though.

I received two invoices for different orders of the same parts and was double charged. I called up and they said they'd sort it out. They canceled the extra order but the money still hasn't gone into my account and I have sent about at least four emails with proof of the double invoices and money being taken from my account and have called them five times.

They either say "we'll sort it out" or "we'll call you back" and they don't call me back! Now it's been over a week!

It takes about one minute to put money back to a Mastercard... I'm getting interest on it now to! head_wall.gif

Anyone else had a bad experience?

How the F@#$ do I get my money back!?! dunno.gif



QUOTE (astrotristan @ May 7 2010, 01:27 PM) *
just jap are legit, just call them



head_wall.gif head_wall.gif head_wall.gif

Lazer_Spec
Post #16

i have delt with jus jap a fair bit
great service

khubner
Post #17

yeah they're legit mate went down a while ago to enquire about an evo engine. great guys very friendly too. but now im thinkin of a rvr(or vr4)/evo hybrid. evo head rvr or vr4 bottom end(anyone who knows the evo engine knows why i wana do this)

StreetFame33
Post #18

Delt with JustJap, haven't had any problems with them to be honest. I'm sure they're just flat out at the moment, being Friday give them another call early next week hope you get it sorted out champ smile.gif


StreetFame33

GHOSTY
Post #19

Just Jap are good, sounds like your communications skills are not and could do with a dollop of patience too.

They have been a sponsor on NS.com for years.

You will get it all sorted, just keep your cool and be professional when dealing with them on the phone. Generally when you start being a cock people don't go out of their way to help you.

PyrotiX
Post #20

If it was done over credit card, there is a really easy solution for you.

Call the bank, advise them you want to raise a dispute over a charge. You fill out the form, sign it and fax it back. The moment they receive it, you'll get your money back.

The good thing about being a credit card holder, you almost always get your money back. It's the merchant who will end up being short in the end.

Source - I have a merchant account.

megalodon123
Post #21

send them an email saying you will get a current affair involved
this will fix em up

billanmeg
Post #22

it takes longer than a minute to put money back into a master card account, it can take a week sometimes.

you could initiate a dispute saying you didn't authorise the second transaction, but this takes time too. you need to fill in a form and autorise bank to act on your behalf, they contact merchant asking for proof of transaction and they are given time to provide that proof (could be anywhere from a week to a month).

just sit tight and stop whinging, i am sure they'll sort it out for you.

as far as being charged interest, it is more likely the funds are being held by the bank but won't actually go through as a transaction meaning you won't be paying interest.

Locoroco
Post #23

QUOTE (megalodon123 @ May 8 2010, 12:56 PM) *
send them an email saying you will get a current affair involved
this will fix em up




You're a knob. As if ACA are going to give a shit...

yumcha33
Post #24

Trust me GHOSTY my communications skills are very good. I am studying communication at uni. I have been very polite and have rung them five times. They just say " it will be sorted tomorrow".

I have also emailed them a fair few times, providing all transaction records so on...

It really only takes one minute to refund money to a credit card.

I'm not trying to bag them, they seem like a reputable good company, and now seeing the amount f people that have had positive dealings with them.

I was just wondering why it has taken two weeks.

Supposedly this afternoon it will be sorted... For the third time. Third time lucky maybe!

nferno
Post #25

QUOTE (yumcha33 @ May 11 2010, 03:51 PM) *
Trust me GHOSTY my communications skills are very good. I am studying communication at uni. I have been very polite and have rung them five times. They just say " it will be sorted tomorrow".

Fuck i lol'd at this! bowrofl.gif

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