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B. Selector Switch (Sealant/Air or Air Only)
C. Pressure Relief
Button
D. Pressure Gage E. Air Only Hose
(Black)
F. Sealant/Air Hose
(Clear)
G. Power Plug
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Using the Tire Sealant and Compressor Kit to Temporarily Seal and Inflate a Punctured Tire Follow the directions closely for correct sealant usage.
When using the tire sealant and compressor kit during cold temperatures, warm the kit in a heated environment for 5 minutes. This will help to inflate the tire faster.
Always do a safety check first. See If a Tire Goes Flat on page 6-66. Do not remove any objects that have penetrated the tire. 1. Remove the tire sealant and compressor kit from its storage location. See Tire Sealant and Compressor Kit Storage on page 6-74.
2. Unwrap the sealant/air hose (F) and the
power plug (G).
3. Place the kit on the ground.
Make sure the tire valve stem is positioned close to the ground so the hose will reach it.
4. Remove the valve stem cap from the flat tire by
turning it counterclockwise.
5. Attach the sealant/air hose (F) onto the tire valve
stem. Turn it clockwise until it is tight.
6. Plug the power plug (G) into the accessory power
outlet in the vehicle. Unplug all items from other accessory power outlets. See Accessory Power Outlet(s) on page 4-15. If the vehicle has an accessory power outlet, do not use the cigarette lighter. If the vehicle only has a cigarette lighter, use the cigarette lighter. Do not pinch the power plug cord in the door or window.
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7. Start the vehicle. The vehicle must be running while
using the air compressor.
8. Turn the selector switch (B) clockwise to the
Sealant + Air position.
9. Press the on/off (A) button to turn the tire sealant
and compressor kit on. The compressor will inject sealant and air into the tire. The pressure gage (D) will initially show a high pressure while the compressor pushes the sealant into the tire. Once the sealant is completely dispersed into the tire, the pressure will quickly drop and start to rise again as the tire inflates with air only.
10. Inflate the tire to the recommended inflation pressure using the pressure gage (D). The recommended inflation pressure can be found on the Tire and Loading Information label. See Inflation - Tire Pressure on page 6-51. The pressure gage (D) may read higher than the actual tire pressure while the compressor is on. Turn the compressor off to get an accurate pressure reading. The compressor may be turned on/off until the correct pressure is reached.
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If the recommended pressure cannot be
Notice: reached after approximately 25 minutes, the vehicle should not be driven farther. The tire is too severely damaged and the tire sealant and compressor kit cannot inflate the tire. Remove the power plug from the accessory power outlet and unscrew the inflating hose from the tire valve. See Roadside Assistance Program on page 8-6. 11. Press the on/off button (A) to turn the tire sealant
and compressor kit off. The tire is not sealed and will continue to leak air until the vehicle is driven and the sealant is distributed in the tire, therefore, Steps 12 through 18 must be done immediately after Step 11. Be careful while handling the tire sealant and compressor kit as it could be warm after usage. 12. Unplug the power plug (G) from the accessory
power outlet in the vehicle.
13. Turn the sealant/air hose (F) counterclockwise to
remove it from the tire valve stem.
14. Replace the tire valve stem cap. 15. Replace the sealant/air hose (F), and the power
plug (G) back in their original location.
16. If the flat tire was able
to inflate to the recommended inflation pressure, remove the maximum speed label from the sealant canister and place it in a highly visible location. The label is a reminder not to exceed 55 mph (90 km/h) until the damaged tire is repaired or replaced.
17. Return the equipment to its original storage location
in the vehicle.
18. Immediately drive the vehicle 5 miles (8 km) to
distribute the sealant in the tire.
19. Stop at a safe location and check the tire pressure. Refer to Steps 1 through 11 under “Using the Tire Sealant and Compressor Kit without Sealant to Inflate a Tire (Not Punctured).”
If the tire pressure has fallen more than 10 psi (68 kPa) below the recommended inflation pressure, stop driving the vehicle. The tire is too severely damaged and the tire sealant cannot seal the tire. See Roadside Assistance Program on page 8-6. If the tire pressure has not dropped more than 10 psi (68 kPa) from the recommended inflation pressure, inflate the tire to the recommended inflation pressure.
20. Wipe off any sealant from the wheel, tire, and
vehicle.
21. Dispose of the used sealant canister and sealant/air
hose (F) assembly at a local dealer/retailer or in accordance with local state codes and practices.
22. Replace it with a new canister available from your
dealer/retailer.
23. After temporarily sealing a tire using the tire sealant
and compressor kit, take the vehicle to an authorized dealer/retailer within a 100 miles (161 km) of driving to have the tire repaired or replaced.
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Using the Tire Sealant and Compressor Kit without Sealant to Inflate a Tire (Not Punctured) To use the air compressor to inflate a tire with air only and not sealant:
Always do a safety check first. See If a Tire Goes Flat on page 6-66. 1. Remove the tire sealant and compressor kit from its storage location. See Tire Sealant and Compressor Kit Storage on page 6-74.
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2. Unwrap the air only hose (E) and the
power plug (G).
3. Place the kit on the ground.
Make sure the tire valve stem is positioned close to the ground so the hose will reach it.
4. Remove the tire valve stem cap from the flat tire by
turning it counterclockwise.
5. Attach the air only hose (E) onto the tire valve stem
by turning it clockwise until it is tight.
6. Plug the power plug (G) into the accessory power
outlet in the vehicle. Unplug all items from other accessory power outlets. See Accessory Power Outlet(s) on page 4-15. If the vehicle has an accessory power outlet, do not use the cigarette lighter. If the vehicle only has a cigarette lighter, use the cigarette lighter. Do not pinch the power plug cord in the door or window.
7. Start the vehicle. The vehicle must be running while
using the air compressor.
8. Turn the selector switch (B) counterclockwise to the
Air Only position.
9. Press the on/off (A) button to turn the
compressor on. The compressor will inflate the tire with air only.
10. Inflate the tire to the recommended inflation pressure using the pressure gage (D). The recommended inflation pressure can be found on the Tire and Loading Information label. See Inflation - Tire Pressure on page 6-51. The pressure gage (D) may read higher than the actual tire pressure while the compressor is on. Turn the compressor off to get an accurate reading. The compressor may be turned on/off until the correct pressure is reached.
Removal and Installation of the Sealant Canister To remove the sealant canister:
11. Press the on/off button (A) to turn the tire sealant
and compressor kit off. Be careful while handling the tire sealant and compressor kit as it could be warm after usage. 12. Unplug the power plug (G) from the accessory
power outlet in the vehicle.
13. Disconnect the air only hose (E) from the tire valve
stem, by turning it counterclockwise, and replace the tire valve stem cap.
14. Replace the air only hose (E) and the power plug (G) and cord back in its original location.
15. Place the equipment in the original storage location
in the vehicle.
1. Remove the plastic cover. 2. Unscrew the connector (B) from the canister (A). 3. Pull up on the canister (A) to remove it. 4. Replace with a new canister which is available from
your dealer/retailer.
5. Push the new canister into place. 6. Screw the connector (B) to the canister (A). 7. Slide the plastic cover back on.
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Tire Sealant and Compressor Kit Storage The tire sealant and compressor kit is located in the trunk. 1. Open the trunk. See Trunk on page 3-11. 2. Lift the cover.
3. Turn the retainer clockwise and remove the tire
sealant and compressor kit.
To store the tire sealant and compressor kit, reverse the steps.
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Changing a Flat Tire If a tire goes flat, avoid further tire and wheel damage by driving slowly to a level place. Turn on the hazard warning flashers. See Hazard Warning Flashers on page 4-3.
{ WARNING:
Changing a tire can be dangerous. The vehicle can slip off the jack and roll over or fall on you or other people. You and they could be badly injured or even killed. Find a level place to change your tire. To help prevent the vehicle from moving:
1. Set the parking brake firmly. 2. Put the shift lever in P (Park). 3. Turn off the engine and do not restart while
the vehicle is raised.
4. Do not allow passengers to remain in the
vehicle.
WARNING:
(Continued)
WARNING:
(Continued)
To be even more certain the vehicle will not move, you should put blocks at the front and rear of the tire farthest away from the one being changed. That would be the tire, on the other side, at the opposite end of the vehicle.
When the vehicle has a flat tire (B), use the following example as a guide to assist you in the placement of wheel blocks (A).
A. Wheel Block B. Flat Tire The following information explains how to use the jack and change a tire.
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Removing the Spare Tire and Tools The equipment you will need is located in the trunk. 1. Open the trunk. See Trunk on page 3-11. 2. Remove the spare tire cover.
5. Remove the extension bolt that is clipped to the
jack. You need this later to store the flat tire.
6. Remove the jack and wheel wrench from the trunk.
The tools you will be using include the wheel wrench (A) and jack (B).
3. Turn the wing nut counterclockwise and remove it. Then remove the compact spare tire. See Compact Spare Tire on page 6-88.
4. Remove the wing nut holding the jack in place.
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1. Turn the plastic wing nut counterclockwise to
loosen the wheel wrench.
2. Unhook the wheel wrench from the jack.
3. Extend the handle on the wheel wrench by pressing
the button and pulling on the end of the wrench. You must do this before using the wheel wrench.
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Removing the Flat Tire and Installing the Spare Tire 1. Do a safety check before proceeding. See Changing
a Flat Tire on page 6-74.
2. If the vehicle has a wheel cover or hubcap that has plastic wheel nut caps, loosen the plastic nut caps. You might need to use the wheel wrench to loosen them. Do not pry off wheel covers or center caps that have plastic wheel nut caps.
3. Remove the wheel cover or center cap from the
wheel to locate the wheel nuts. If the vehicle has a wheel cover or hubcap without plastic wheel nut caps, gently pry on the edge of the plastic wheel trim to remove it from the wheel to locate the wheel nuts.
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4. Use the wrench to loosen all the wheel nuts. Do not
remove them yet.
{ WARNING:
Getting under a vehicle when it is jacked up is dangerous. If the vehicle slips off the jack, you could be badly injured or killed. Never get under a vehicle when it is supported only by a jack.
{ WARNING:
5. Position the lift head at the jack location nearest the
flat tire. Make sure all of the jack lift head is touching the jacking flange under the body. Do not place the jack under a body panel.
6. Put the compact spare tire near the flat tire.
Raising your vehicle with the jack improperly positioned can damage the vehicle and even make the vehicle fall. To help avoid personal injury and vehicle damage, be sure to fit the jack lift head into the proper location before raising the vehicle.
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8. Remove all of the
wheel nuts.
7. Raise the vehicle by turning the wrench clockwise.
Raise the vehicle far enough off the ground so there is enough room for the compact spare tire to fit.
9. Remove the flat tire.
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{ WARNING:
Rust or dirt on a wheel, or on the parts to which it is fastened, can make wheel nuts become loose after time. The wheel could come off and cause an accident. When changing a wheel, remove any rust or dirt from places where the wheel attaches to the vehicle. In an emergency, use a cloth or a paper towel to do this; but be sure to use a scraper or wire brush later, if needed, to get all the rust or dirt off. See Changing a Flat Tire on page 6-74.
10. Remove any rust or dirt
from the wheel bolts, mounting surfaces and spare wheel.
11. Install the compact spare tire.
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{ WARNING:
Never use oil or grease on bolts or nuts because the nuts might come loose. The vehicle’s wheel could fall off, causing a crash.
12. Put the wheel nuts back on with the rounded end
toward the wheel. Tighten each nut by hand or with the wrench until the wheel is held against the hub.
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13. Lower the vehicle by turning the wrench
counterclockwise. Lower the jack completely.
{ WARNING:
Wheel nuts that are improperly or incorrectly tightened can cause the wheels to become loose or come off. The wheel nuts should be tightened with a torque wrench to the proper torque specification after replacing. Follow the torque specification supplied by the aftermarket manufacturer when using accessory locking wheel nuts. See Capacities and Specifications on page 6-105 for original equipment wheel nut torque specifications.
Improperly tightened wheel nuts can lead
Notice: to brake pulsation and rotor damage. To avoid expensive brake repairs, evenly tighten the wheel nuts in the proper sequence and to the proper torque specification. See Capacities and Specifications on page 6-105 for the wheel nut torque specification.
14. Tighten the wheel nuts
firmly in a crisscross sequence, as shown, with the wheel wrench.
Notice: Wheel covers will not fit on your vehicle’s compact spare. If you try to put a wheel cover on the compact spare, the cover or the spare could be damaged. Do not try to put a wheel cover on your compact spare tire. It will not fit. Store the wheel cover and wheel nut caps in the trunk until you have the flat tire repaired or replaced.
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Storing a Flat or Spare Tire and Tools Storing a Flat Tire and Tools
{ WARNING:
Storing a jack, a tire, or other equipment in the passenger compartment of the vehicle could cause injury. In a sudden stop or collision, loose equipment could strike someone. Store all these in the proper place.
To store the flat tire and tools in the compact spare tire compartment: 1. Open the trunk. See Trunk on page 3-11. 2. Remove the bolt extension (in the yellow sleeve) from the jack and remove the center cap from the wheel.
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3. Collapse the wrench using the same button used to
extend it.
4. Attach the wrench to the jack by placing the tab on
the wrench into the hole on the side of the jack. Then place the wrench handle over the tab on the side of the jack.
5. Raise the jack to the height shown and lock the wrench onto the jack.
6. Place the jack over the bolt (A) on the floor, making
sure it contacts the bolt. Thread the jack retainer nut until it contacts the jack.
7. With the valve stem up, place the tire on the
compartment floor with the rear of the tire under the trim panel. The tire may not lay completely flat.
8. Line up the bolt with the wheel center. 9. With the yellow cap in place to prevent the wheel
from being scratched, screw the bolt extension onto the bolt through the wheel center hole.
10. Remove the yellow cap from the bolt extension. 11. Secure the tire and wheel with the larger wing nut.
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A. Cover B. Wing Nut C. Extension D. Flat Tire (valve stem up) E. Nut F. Jack G. Bolt The compact spare is for temporary use only. Replace the compact spare tire with a full-size tire as soon as you can. See Compact Spare Tire on page 6-88. Storing the Spare Tire and Tools
{ WARNING:
Storing a jack, a tire, or other equipment in the passenger compartment of the vehicle could cause injury. In a sudden stop or collision, loose equipment could strike someone. Store all these in the proper place.
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To store the spare tire and jack in the compact spare tire compartment: 1. Open the trunk. See Trunk on page 3-11.
4. Raise the jack to the
height shown and lock the wrench onto the jack.
2. Collapse the wrench using the same button used to
extend it.
3. Attach the wrench to the jack by placing the tab on
the wrench into the hole on the side of the jack. Then place the wrench handle over the tab on the side of the jack.
5. Place the jack in the spare tire well. Make sure the stow bolt goes through the hole in the center of the wrench on the jack, with the base of the jack towards the front of the vehicle. Turn the jack retainer nut until it firmly contacts the wrench. Do not over tighten.
6. Place the compact spare into the tire compartment with the stow bolt going through the center hole of the wheel.
7. Turn the spare tire retainer nut until it firmly
contacts the wheel. Do not over tighten.
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Notice: When the compact spare is installed, do not take the vehicle through an automatic car wash with guide rails. The compact spare can get caught on the rails which can damage the tire, wheel and other parts of the vehicle. Do not use the compact spare on other vehicles. Do not mix the compact spare tire or wheel with other wheels or tires. They will not fit. Keep the spare tire and its wheel together. Notice: Tire chains will not fit the compact spare. Using them can damage the vehicle and can damage the chains too. Do not use tire chains on the compact spare.
Compact Spare Tire
{ WARNING:
Driving with more than one compact spare tire at a time could result in loss of braking and handling. This could lead to a crash and you or others could be injured. Use only one compact spare tire at a time.
If this vehicle has a compact spare tire it was fully inflated when the vehicle was new, however, it can lose air after a time. Check the inflation pressure regularly. It should be 60 psi (420 kPa). After installing the compact spare on the vehicle, stop as soon as possible and make sure the spare tire is correctly inflated. The compact spare is made to perform well at speeds up to 65 mph (105 km/h) for distances up to 3,000 miles (5 000 km), so you can finish your trip and have the full-size tire repaired or replaced at your convenience. Of course, it is best to replace the spare with a full-size tire as soon as possible. The spare tire will last longer and be in good shape in case it is needed again.
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Appearance Care
Interior Cleaning The vehicle’s interior will continue to look its best if it is cleaned often. Although not always visible, dust and dirt can accumulate on the upholstery. Dirt can damage carpet, fabric, leather, and plastic surfaces. Regular vacuuming is recommended to remove particles from the upholstery. It is important to keep the upholstery from becoming and remaining heavily soiled. Soils should be removed as quickly as possible. The vehicle’s interior may experience extremes of heat that could cause stains to set rapidly. Lighter colored interiors may require more frequent cleaning. Use care because newspapers and garments that transfer color to home furnishings may also transfer color to the vehicle’s interior. When cleaning the vehicle’s interior, only use cleaners specifically designed for the surfaces being cleaned. Permanent damage may result from using cleaners on surfaces for which they were not intended. Use glass cleaner only on glass. Remove any accidental over-spray from other surfaces immediately. To prevent over-spray, apply cleaner directly to the cleaning cloth.
Notice: Using abrasive cleaners when cleaning glass surfaces on the vehicle, could scratch the glass and/or cause damage to the rear window defogger. When cleaning the glass on the vehicle, use only a soft cloth and glass cleaner. Many cleaners contain solvents that may become concentrated in the vehicle’s breathing space. Before using cleaners, read and adhere to all safety instructions on the label. While cleaning the vehicle’s interior, maintain adequate ventilation by opening the vehicle’s doors and windows. Dust may be removed from small buttons and knobs using a small brush with soft bristles. Products that remove odors from the vehicle’s upholstery and clean the vehicle’s glass can be obtained from your dealer/retailer. Do not clean the vehicle using: • A knife or any other sharp object to remove a soil
from any interior surface.
• A stiff brush. It can cause damage to the vehicle’s
interior surfaces.
• Heavy pressure or aggressive rubbing with a
cleaning cloth. Use of heavy pressure can damage the interior and does not improve the effectiveness of soil removal.
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• Laundry detergents or dishwashing soaps with degreasers can leave residue that streaks and attracts dirt. For liquid cleaners, about 20 drops per gallon (3.78 L) of water is a good guide. Use only mild, neutral-pH soaps.
• Too much cleaner that saturates the upholstery. • Organic solvents such as naptha, alcohol, etc. that
can damage the vehicle’s interior.
Fabric/Carpet Use a vacuum cleaner with a soft brush attachment frequently to remove dust and loose dirt. A canister vacuum with a beater bar in the nozzle may only be used on floor carpet and carpeted floor mats. For any soil, always try to remove it first with plain water or club soda. Before cleaning, gently remove as much of the soil as possible using one of the following techniques: • For liquids: gently blot the remaining soil with a paper
towel. Allow the soil to absorb into the paper towel until no more can be removed.
• For solid dry soils: remove as much as possible and
then vacuum.
To clean: 1. Saturate a lint-free, clean white cloth with water or
club soda.
2. Wring the cloth to remove excess moisture. 3. Start on the outside edge of the soil and gently rub toward the center. Continue cleaning, using a clean area of the cloth each time it becomes soiled. 4. Continue to gently rub the soiled area until the
cleaning cloth remains clean.
5. If the soil is not completely removed, use a mild
soap solution and repeat the cleaning process that was used with plain water.
If any of the soil remains, a commercial fabric cleaner or spot lifter may be necessary. When a commercial upholstery cleaner or spot lifter is to be used, test a small hidden area for colorfastness first. If the locally cleaned area gives any impression that a ring formation may result, clean the entire surface. After the cleaning process has been completed, a paper towel can be used to blot excess moisture from the fabric or carpet.
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Leather A soft cloth dampened with water can be used to remove dust. If a more thorough cleaning is necessary, a soft cloth dampened with a mild soap solution can be used. Allow the leather to dry naturally. Do not use heat to dry. Never use steam to clean leather. Never use spot lifters or spot removers on leather. Many commercial leather cleaners and coatings that are sold to preserve and protect leather may permanently change the appearance and feel of the leather and are not recommended. Do not use silicone or wax-based products, or those containing organic solvents to clean the vehicle’s interior because they can alter the appearance by increasing the gloss in a non-uniform manner. Never use shoe polish on leather.
Instrument Panel, Vinyl, and Other Plastic Surfaces A soft cloth dampened with water may be used to remove dust. If a more thorough cleaning is necessary, a clean soft cloth dampened with a mild soap solution can be used to gently remove dust and dirt. Never use spot lifters or removers on plastic surfaces. Many commercial cleaners and coatings that are sold to preserve and protect soft plastic surfaces may permanently change the appearance and feel of the interior and are not recommended. Do not use silicone
or wax-based products, or those containing organic solvents to clean the vehicle’s interior because they can alter the appearance by increasing the gloss in a non-uniform manner. Some commercial products may increase gloss on the instrument panel. The increase in gloss may cause annoying reflections in the windshield and even make it difficult to see through the windshield under certain conditions.
Care of Safety Belts Keep belts clean and dry.
{ WARNING:
Do not bleach or dye safety belts. It may severely weaken them. In a crash, they might not be able to provide adequate protection. Clean safety belts only with mild soap and lukewarm water.
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Weatherstrips Silicone grease on weatherstrips will make them last longer, seal better, and not stick or squeak. Apply silicone grease with a clean cloth. During very cold, damp weather frequent application may be required. See Recommended Fluids and Lubricants on page 7-10.
Washing Your Vehicle The best way to preserve the vehicle’s finish is to keep it clean by washing it often. Notice: Certain cleaners contain chemicals that can damage the emblems or nameplates on the vehicle. Check the cleaning product label. If it states that it should not be used on plastic parts, do not use it on the vehicle or damage may occur and it would not be covered by the warranty. Do not wash the vehicle in direct sunlight. Use a car washing soap. Do not use cleaning agents that are petroleum based or that contain acid or abrasives, as they can damage the paint, metal or plastic on the vehicle. Approved cleaning products can be obtained from your dealer/retailer. Follow all manufacturers’ directions regarding correct product usage, necessary safety precautions and appropriate disposal of any vehicle care product.
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Rinse the vehicle well, before washing and after to remove all cleaning agents completely. If they are allowed to dry on the surface, they could stain. Dry the finish with a soft, clean chamois or an all-cotton towel to avoid surface scratches and water spotting. High pressure car washes may cause water to enter the vehicle. Avoid using high pressure washes closer than 12 inches (30 cm) to the surface of the vehicle. Use of power washers exceeding 1,200 psi (8 274 kPa) can result in damage or removal of paint and decals.
Cleaning Exterior Lamps/Lenses Use only lukewarm or cold water, a soft cloth and a car washing soap to clean exterior lamps and lenses. Follow instructions under Washing Your Vehicle on page 6-92.
Finish Care Occasional waxing or mild polishing of the vehicle by hand may be necessary to remove residue from the paint finish. Approved cleaning products can be obtained from your dealer/retailer.
If the vehicle has a basecoat/clearcoat paint finish, the clearcoat gives more depth and gloss to the colored basecoat. Always use waxes and polishes that are non-abrasive and made for a basecoat/clearcoat paint finish. Notice: Machine compounding or aggressive polishing on a basecoat/clearcoat paint finish may damage it. Use only non-abrasive waxes and polishes that are made for a basecoat/clearcoat paint finish on the vehicle. Foreign materials such as calcium chloride and other salts, ice melting agents, road oil and tar, tree sap, bird droppings, chemicals from industrial chimneys, etc., can damage the vehicle’s finish if they remain on painted surfaces. Wash the vehicle as soon as possible. If necessary, use non-abrasive cleaners that are marked safe for painted surfaces to remove foreign matter. Exterior painted surfaces are subject to aging, weather and chemical fallout that can take their toll over a period of years. To help keep the paint finish looking new, keep the vehicle garaged or covered whenever possible. Protecting Exterior Bright Metal Parts Bright metal parts should be cleaned regularly to keep their luster. Washing with water is all that is usually needed. However, chrome polish may be used on chrome or stainless steel trim, if necessary.
Use special care with aluminum trim. To avoid damaging protective trim, never use auto or chrome polish, steam or caustic soap to clean aluminum. A coating of wax, rubbed to high polish, is recommended for all bright metal parts.
Windshield and Wiper Blades Clean the outside of the windshield with glass cleaner. Clean the rubber blades using a lint free cloth or paper towel soaked with windshield washer fluid or a mild detergent. Wash the windshield thoroughly when cleaning the blades. Bugs, road grime, sap, and a buildup of vehicle wash/wax treatments may cause wiper streaking. Replace the wiper blades if they are worn or damaged. Wipers can be damaged by: • Extreme dusty conditions • Sand and salt • Heat and sun • Snow and ice, without proper removal
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Aluminum Wheels Notice: Chrome wheels and other chrome trim may be damaged if the vehicle is not washed after driving on roads that have been sprayed with magnesium, calcium or sodium chloride. These chlorides are used on roads for conditions such as ice and dust. Always wash the vehicle’s chrome with soap and water after exposure. Notice: Using strong soaps, chemicals, abrasive polishes, cleaners, brushes, or cleaners that contain acid on aluminum or chrome-plated wheels, could damage the surface of the wheel(s). The repairs would not be covered by the vehicle warranty. Use only approved cleaners on aluminum or chrome-plated wheels. Keep the wheels clean using a soft clean cloth with mild soap and water. Rinse with clean water. After rinsing thoroughly, dry with a soft clean towel. A wax may then be applied. Notice: Using chrome polish on aluminum wheels could damage the wheels. The repairs would not be covered by the vehicle warranty. Use chrome polish on chrome wheels only. The surface of these wheels is similar to the painted surface of the vehicle. Do not use strong soaps, chemicals, abrasive polishes, abrasive cleaners,
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cleaners with acid, or abrasive cleaning brushes on them because the surface could be damaged. Do not use chrome polish on aluminum wheels. Notice: Driving the vehicle through an automatic car wash that has silicone carbide tire cleaning brushes, could damage the aluminum or chrome-plated wheels. The repairs would not be covered by the vehicle warranty. Never drive a vehicle that has aluminum or chrome-plated wheels through an automatic car wash that uses silicone carbide tire cleaning brushes.
Tires To clean the tires, use a stiff brush with tire cleaner. Notice: Using petroleum-based tire dressing products on the vehicle may damage the paint finish and/or tires. When applying a tire dressing, always wipe off any overspray from all painted surfaces on the vehicle.
Sheet Metal Damage If the vehicle is damaged and requires sheet metal repair or replacement, make sure the body repair shop applies anti-corrosion material to parts repaired or replaced to restore corrosion protection.
Original manufacturer replacement parts will provide the corrosion protection while maintaining the vehicle warranty.
Finish Damage Any stone chips, fractures or deep scratches in the finish should be repaired right away. Bare metal will corrode quickly and may develop into major repair expense. Minor chips and scratches can be repaired with touch-up materials available from your dealer/retailer. Larger areas of finish damage can be corrected in your dealer’s/retailer’s body and paint shop.
Underbody Maintenance Chemicals used for ice and snow removal and dust control can collect on the underbody. If these are not removed, corrosion and rust can develop on the underbody parts such as fuel lines, frame, floor pan, and exhaust system even though they have corrosion protection. At least every spring, flush these materials from the underbody with plain water. Clean any areas where mud and debris can collect. Dirt packed in close areas of the frame should be loosened before being flushed. Your dealer/retailer or an underbody car washing system can do this.
Chemical Paint Spotting Some weather and atmospheric conditions can create a chemical fallout. Airborne pollutants can fall upon and attack painted surfaces on the vehicle. This damage can take two forms: blotchy, ring-shaped discolorations, and small, irregular dark spots etched into the paint surface. Although no defect in the paint job causes this, we will repair, at no charge to the owner, the surfaces of new vehicles damaged by this fallout condition within 12 months or 12,000 miles (20 000 km) of purchase, whichever occurs first. Vehicle Identification Vehicle Identification Number (VIN)
This legal identifier is in the front corner of the instrument panel, on the driver side. It can be seen through the windshield from outside. The VIN also appears on the Vehicle Certification and Service Parts labels and certificates of title and registration.
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Engine Identification The eighth character in the VIN is the engine code. This code identifies the vehicle’s engine, specifications, and replacement parts. See “Engine Specifications” under Capacities and Specifications on page 6-105 for the vehicle’s engine code.
Service Parts Identification Label This label, on the inside of the glove box, has the following information: • Vehicle Identification Number (VIN) • Model designation • Paint information • Production options and special equipment Do not remove this label from the vehicle.
Electrical System
Add-On Electrical Equipment Notice: Do not add anything electrical to the vehicle unless you check with your dealer/retailer first. Some electrical equipment can damage the vehicle and the damage would not be covered by the vehicle’s warranty. Some add-on electrical equipment can keep other components from working as they should. Add-on equipment can drain the vehicle battery, even if the vehicle is not operating. The vehicle has an airbag system. Before attempting to add anything electrical to the vehicle, see Servicing Your Airbag-Equipped Vehicle on page 2-73 and Adding Equipment to Your Airbag-Equipped Vehicle on page 2-74.
Windshield Wiper Fuses The windshield wiper motor is protected by a circuit breaker and a fuse. If the motor overheats due to heavy snow, etc., the wiper will stop until the motor cools. If the overload is caused by some electrical problem, have it fixed.
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Power Windows and Other Power Options Fuses in the fuse block protect the power windows. When the current load is too heavy, the fuse opens protecting the circuit until the problem is fixed.
Fuses The wiring circuits in your vehicle are protected from short circuits by a combination of fuses, circuit breakers and fusible links. This greatly reduces the chance of damage caused by electrical problems. Look at the silver-colored band inside the fuse. If the band is broken or melted, replace the fuse. Be sure to replace a bad fuse with a new one of the identical size and rating. There are three fuse blocks in your vehicle: one in the center of the instrument panel, one in the engine compartment and one in the trunk. There is a fuse puller located on the instrument panel fuse block. It can be used to easily remove fuses from the fuse block.
Instrument Panel Fuse Block
The instrument panel fuse block is located on the instrument panel near the floor on the passenger side of the vehicle. Remove the panel cover to access the fuse block, then remove the fuse block cover to access the fuses. The vehicle might not have all the fuses and features listed.
6-97
6-98
Fuses
POWER MIRRORS EPS
RUN/CRANK
HVAC BLOWER HIGH CLUSTER/ THEFT ONSTAR NOT INSTALLED AIRBAG (IGN)
HVAC CTRL (BATT)
PEDAL WIPER SW IGN SENSOR STRG WHL ILLUM NOT INSTALLED RADIO INTERIOR LIGHTS
Usage
Fuses
Usage
Power Mirrors
Electronic Power Steering Cruise Control Switch, Passenger Airbag Status Indicator Heating Ventilation Air Conditioning Blower - High Speed Relay Instrument Panel Cluster, Theft Deterrent System OnStar®
Not Used
Airbag (Ignition) Heating Ventilation Air Conditioning Control Diagnostic Link Connector (Battery) Not Used Windshield Wiper/Washer Switch Ignition Switch
Steering Wheel Illumination
Not Used
Audio System
Interior Lamps
Heating Ventilation Air Conditioning Control (Ignition) Heating Ventilation Air Conditioning Blower Switch Door Locks
Sunroof, Heated Seat
Power Windows
Not Used
NOT INSTALLED POWER WINDOWS HVAC CTRL (IGN) HVAC BLOWER DOOR LOCK ROOF/HEAT SEAT NOT INSTALLED NOT INSTALLED AIRBAG (BATT) SPARE FUSE HOLDER SPARE FUSE HOLDER SPARE FUSE HOLDER SPARE FUSE HOLDER FUSE PULLER Fuse Puller
Not Used
Not Used
Airbag (Battery)
Spare Fuse Holder
Spare Fuse Holder
Spare Fuse Holder
Spare Fuse Holder
6-99
Engine Compartment Fuse Block The engine compartment fuse block is located on the driver side of the engine compartment, near the battery. Notice: Spilling liquid on any electrical components on the vehicle may damage it. Always keep the covers on any electrical component.
6-100
Fuses
10
11
1213
14
1516
17
1819
Usage Air Conditioner Clutch Electronic Throttle Control Transmission Control Module Ignition 1
Mass Airflow Sensor (LY7) Emission Left Headlamp Low-Beam Horn Right Headlamp Low-Beam Front Fog Lamps Left Headlamp High-Beam Right Headlamp High-Beam Engine Control Module BATT (LY7 & LE5) Windshield Wiper Antilock Brake System (IGN 1) Engine Control Module IGN 1
(LY7 & LE5) Cooling Fan 1
Cooling Fan 2
Run Relay, Heating, Ventilation, Air Conditioning BlowerFuses
20
21
22
23
24
25
26
4142
43
44
45
46
47
50
52
54
55Usage Body Control Module 1
Body Control Module Run/Crank Rear Electrical Center 1
Rear Electrical Center 2
Antilock Brake System Body Control Module 2
Starter Electric Power Steering Transmission Control Module Battery Ignition Module (LE5); Injectors, Ignition Coils Odd (LY7) Injectors (LE5); Injectors, Ignition Coils Even (LY7) Post Cat 02 Sensor Heaters (LY7) Daytime Running Lamps Center High-Mounted Stoplamp Driver Power Window AIR Solenoid Regulated Voltage Control Antilock Brake System BATT6-101
Relays
Usage
Rear Compartment Fuse Block
28
29
30
31
32
33
34
35
36
37
38
39
40
48
49
53Cooling Fan 1
Cooling Fan Series/Parallel Cooling Fan 2
Starter Run/Crank, Ignition Powertrain Air Conditioning Clutch High Beam Front Fog Lamps Horn Low-Beam Headlamp Windshield Wiper 1
Windshield Wiper 2
Daytime Running Lamps Stoplamps AIR SolenoidDiodes
27
Wiper
Usage
6-102
The rear compartment fuse block is located in the trunk of the vehicle. Access the fuse block through the trunk panel on the driver side of the rear cargo area.
Fuses
Usage
Fuses
Usage
Passenger Seat Controls Driver Seat Controls Not Used Not Used
Emission 2, Canister Vent Solenoid Park Lamps, Instrument Panel Dimming Not Used Not Used
6-103
Fuses
Usage
Relays
10
11
12
13
14
1516
17
18
19
20
21
22
23
24
25Not Used Sunroof Controls Not Used Not Used Audio Amplifier Heated Seat Controls Not Used Remote Keyless Entry (RKE) System, XM™ Satellite Radio, UGDO Back-up Lamps Not Used Not Used Auxiliary Power Outlets Not Used Trunk Release Rear Defog Heated Mirrors Fuel Pump
26
27
28
29
30
31
32
33
34
35
36
3738 (Diode)
Usage
Rear Window Defogger Park Lamps Not Used Not Used Not Used Not Used Not Used Back-up Lamps Not Used Not Used Trunk Release Fuel Pump Cargo Lamp
6-104
Capacities and Specifications The following approximate capacities are given in English and metric conversions. Please refer to Recommended Fluids and Lubricants on page 7-10 for more information.
Application
Air Conditioning Refrigerant R134a
Automatic Transmission*
Automatic Transmission – 4 Speed (Bottom Pan Removal) Automatic Transmission – 6 Speed (Drain and Refill)
Cooling System
2.4L L4 Engine 3.6L V6 Engine
Engine Oil with Filter
2.4L L4 Engine 3.6L V6 Engine
Capacities
English
Metric
For the air conditioning system refrigerant charge amount, see the refrigerant caution label located under the hood. See your retailer/dealer for more
information.
7.0 qt 5.3 qt
7.5 qt 9.7 qt
5.0 qt 5.5 qt
6.6 L 5.0 L
7.1 L 9.2 L
4.7 L 5.2 L
6-105
Capacities
Application
Fuel Tank Wheel Nut Torque *Transmission fluid capacity is approximate. See Automatic Transmission Fluid on page 6-23 for information on checking fluid level. All capacities are approximate. When adding, be sure to fill to the approximate level, as recommended in this manual.
English 16.3 gal 100 lb ft
Metric 61.7 L 140 Y
Engine
VIN Code
2.4L L4
3.6L V6Transmission
Automatic Automatic
Spark Plug Gap 0.040 in (1.0 mm) 0.044 in (1.1 mm)
Engine Specifications
6-106
Section 7
Maintenance Schedule
Maintenance Schedule ......................................7-2
Introduction ...................................................7-2
Scheduled Maintenance ...................................7-3
Owner Checks and Services ............................7-8Recommended Fluids and Lubricants ...............7-10
Maintenance Replacement Parts .....................7-11
Engine Drive Belt Routing ..............................7-12
Maintenance Record .....................................7-137-1
Maintenance Schedule
Introduction Notice: Maintenance intervals, checks, inspections, recommended fluids, and lubricants are necessary to keep this vehicle in good working condition. Damage caused by failure to follow scheduled maintenance might not be covered by the vehicle warranty. Proper vehicle maintenance helps to keep the vehicle in good working condition, improves fuel economy, and reduces vehicle emissions for better air quality. Because of all the different ways people use vehicles, maintenance needs vary. The vehicle might need more frequent checks and services. Please read the information under Scheduled Maintenance. To keep the vehicle in good condition, see your dealer/retailer. The maintenance schedule is for vehicles that: • carry passengers and cargo within recommended
limits on the Tire and Loading Information label. See Loading the Vehicle on page 5-19.
• are driven on reasonable road surfaces within legal
driving limits.
• use the recommended fuel. See Gasoline Octane
on page 6-6.
7-2
{ WARNING:
Performing maintenance work on a vehicle can be dangerous. In trying to do some jobs, you can be seriously injured. Do your own maintenance work only if you have the required know-how and the proper tools and equipment for the job. If you have any doubt, see your dealer/retailer to have a qualified technician do the work. See Doing Your Own Service Work on page 6-4.
At your General Motors dealer/retailer, you can be certain that you will receive the highest level of service available. Your dealer /retailer has specially trained service technicians, uses genuine GM replacement parts, as well as, up to date tools and equipment to ensure fast and accurate diagnostics. The proper replacement parts, fluids, and lubricants to use are listed in Recommended Fluids and Lubricants on page 7-10 and Maintenance Replacement Parts on page 7-11. We recommend the use of genuine parts from your dealer/retailer.
Rotation of New Tires To maintain ride, handling, and performance of the vehicle, it is important that the first rotation service for new tires be performed when they have 8 000 to 13 000 km (5,000 to 8,000 miles). See Tire Inspection and Rotation on page 6-57.
Scheduled Maintenance When the Change Oil Soon Message Displays Change engine oil and filter. See Engine Oil on page 6-17. An Emission Control Service. When the Change Oil Soon message displays, service is required for the vehicle as soon as possible, within the next 1 000 km/600 miles. If driving under the best conditions, the engine oil life system might not indicate the need for vehicle service for more than a year. The engine oil and filter must be changed at least once a year and the oil life system must be reset. Your dealer/retailer has trained service technicians who will perform this work and reset the system. If the engine oil life system is reset accidentally, service the vehicle within 5 000 km/3,000 miles since the last service. Reset the oil life system whenever the oil is changed. See Engine Oil Life System on page 6-20.
When the Change Oil Soon message displays, certain services, checks, and inspections are required. The services described for Maintenance I should be performed at every engine oil change. The services described for Maintenance II should be performed when: • Maintenance I was performed the last time the
engine oil was changed.
• It has been 10 months or more since the Change Oil Soon message has displayed or since the last service.
Maintenance I • Change engine oil and filter. See Engine Oil on
page 6-17. An Emission Control Service.
• Engine coolant level check. See Engine Coolant on
page 6-25.
• Windshield washer fluid level check. See Windshield
Washer Fluid on page 6-32.
• Tire inflation check. See Inflation - Tire Pressure on
page 6-51.
• Tire wear inspection. See Tire Inspection and
Rotation on page 6-57.
• Rotate tires. See Tire Inspection and Rotation on
page 6-57.
7-3
• Fluids visual leak check (or every 12 months,
whichever occurs first). A leak in any system must be repaired and the fluid level checked.
• Engine air cleaner filter inspection (vehicles driven
in dusty conditions only). See Engine Air Cleaner/Filter on page 6-21.
• Brake system inspection (or every 12 months,
whichever occurs first).
Maintenance II • Perform all services described in Maintenance I. • Steering and suspension inspection. Visual
inspection for damaged, loose, or missing parts or signs of wear.
• Engine cooling system inspection. Visual inspection
of hoses, pipes, fittings, and clamps and replacement, if needed.
• Windshield wiper blade inspection for wear,
cracking, or contamination and windshield and wiper blade cleaning, if contaminated. See Windshield and Wiper Blades on page 6-93. Worn or damaged wiper blade replacement. See Windshield Wiper Blade Replacement on page 6-44.
• Body hinges and latches, key lock cylinders, and rear compartment and hood hinges and latches lubrication. See Recommended Fluids and Lubricants on page 7-10. More frequent lubrication may be required when vehicle is exposed to a corrosive environment. Applying silicone grease on weatherstrips with a clean cloth makes them last longer, seal better, and not stick or squeak.
• Restraint system component check. See Checking
the Restraint Systems on page 2-75.
• Engine air cleaner filter inspection. See Engine Air
Cleaner/Filter on page 6-21.
• 3.6L Engine Only: Automatic transmission fluid level
check and adding fluid, if needed. See Automatic Transmission Fluid on page 6-23.
Additional Required Services At Each Fuel Stop • Engine oil level check. See Engine Oil on
page 6-17.
• Engine coolant level check. See Engine Coolant on
page 6-25.
• Windshield washer fluid level check. See Windshield
Washer Fluid on page 6-32.
7-4
Once a Month • Tire inflation check. See Inflation - Tire Pressure on
page 6-51.
• Tire wear inspection. See Tire Inspection and
Rotation on page 6-57.
Once a Year • Starter switch check. See Owner Checks and
Services on page 7-8.
• Parking brake and automatic transmission P (Park)
mechanism check. See Owner Checks and Services on page 7-8.
• Automatic transmission shiftlock control system
check. See Owner Checks and Services on page 7-8.
• Ignition transmission lock check. See Owner
Checks and Services on page 7-8.
• Engine cooling system and pressure cap pressure
check. Radiator and air conditioning condenser outside cleaning. See Cooling System on page 6-24.
• Exhaust system and nearby heat shields inspection
for loose or damaged components.
• Throttle system inspection for interference, binding or for damaged or missing parts. Replace parts as needed. Replace any components that have high effort or excessive wear. Do not lubricate accelerator or cruise control cables.
• If the vehicle has a Tire Sealant and Compressor Kit, check the sealant expiration date printed on the instruction label of the kit. See Tire Sealant and Compressor Kit on page 6-67.
First Engine Oil Change After Every 40 000 km/25,000 Miles • Fuel system inspection for damage or leaks. First Engine Oil Change After Every 80 000 km/50,000 Miles • Engine air cleaner filter replacement. See Engine
Air Cleaner/Filter on page 6-21.
• 2.4L Engine Only: Automatic transmission fluid and
filter change (severe service only) for vehicles mainly driven in heavy city traffic in hot weather, in hilly or mountainous terrain, when frequently towing a trailer, or used for taxi, police, or delivery service. See Automatic Transmission Fluid on page 6-23.
7-5
• 3.6L Engine Only: Automatic transmission fluid
change (severe service) for vehicles mainly driven in heavy city traffic in hot weather, in hilly or mountainous terrain, when frequently towing a trailer, or used for taxi, police, or delivery service. See Automatic Transmission Fluid on page 6-23.
First Engine Oil Change After Every 160 000 km/100,000 Miles • 3.6L Engine Only: Automatic transmission fluid
change (normal service). See Automatic Transmission Fluid on page 6-23.
• Spark plug replacement and spark plug wires
inspection. An Emission Control Service.
First Engine Oil Change After Every 240 000 km/150,000 Miles • Engine cooling system drain, flush, and refill, cooling system and cap pressure check, and cleaning of outside of radiator and air conditioning condenser (or every 5 years, whichever occurs first). See Engine Coolant on page 6-25. An Emission Control Service.
• Engine accessory drive belt inspection for fraying,
excessive cracks, or obvious damage and replacement, if needed. An Emission Control Service.
7-6
Scheduled Maintenance
Service
Maintenance I Maintenance II
Change engine oil and filter. Reset oil life system. Engine coolant level check. Windshield washer fluid level check. Tire inflation pressures check. Tire wear inspection. Rotate tires. Fluids visual leak check. Engine air cleaner filter inspection (vehicles driven in dusty conditions only). Brake system inspection. Steering and suspension inspection. Engine cooling system inspection. Windshield wiper blades inspection. Body components lubrication. Restraint system components check. Engine air cleaner filter inspection (vehicles not driven in dusty conditions). 3.6L Engine Only: Automatic transmission fluid level check.
• • • • • • • • •
• • • • • • • • • • • • • • • •
7-7
Owner Checks and Services Starter Switch Check
Automatic Transmission Shift Lock Control System Check
{ WARNING:
When you are doing this inspection, the vehicle could move suddenly. If the vehicle moves, you or others could be injured.
1. Before starting this check, be sure there is enough
room around the vehicle.
2. Firmly apply both the parking brake and the regular
brake. See Parking Brake on page 3-26. Do not use the accelerator pedal, and be ready to turn off the engine immediately if it starts.
3. Try to start the engine in each gear. The vehicle should start only in P (Park) or N (Neutral). If the vehicle starts in any other position, contact your dealer/retailer for service.
{ WARNING:
When you are doing this inspection, the vehicle could move suddenly. If the vehicle moves, you or others could be injured.
1. Before starting this check, be sure there is enough room around the vehicle. It should be parked on a level surface.
2. Firmly apply the parking brake. See Parking Brake
on page 3-26. Be ready to apply the regular brake immediately if the vehicle begins to move.
3. With the engine off, turn the ignition to ON/RUN, but do not start the engine. Without applying the regular brake, try to move the shift lever out of P (Park) with normal effort. If the shift lever moves out of P (Park), contact your dealer/retailer for service.
7-8
Ignition Transmission Lock Check While parked, and with the parking brake set, try to turn the ignition to LOCK/OFF in each shift lever position. • The ignition should turn to LOCK/OFF only
when the shift lever is in P (Park).
• The ignition key should come out only in
LOCK/OFF.
Contact your dealer/retailer if service is required. Parking Brake and Automatic Transmission P (Park) Mechanism Check
Park on a fairly steep hill, with the vehicle facing downhill. Keeping your foot on the regular brake, set the parking brake. • To check the parking brake’s holding ability: With
the engine running and the transmission in N (Neutral), slowly remove foot pressure from the regular brake pedal. Do this until the vehicle is held by the parking brake only.
• To check the P (Park) mechanism’s holding
ability: With the engine running, shift to P (Park). Then release the parking brake followed by the regular brake.
Contact your dealer/retailer if service is required.
{ WARNING:
When you are doing this check, the vehicle could begin to move. You or others could be injured and property could be damaged. Make sure there is room in front of the vehicle in case it begins to roll. Be ready to apply the regular brake at once should the vehicle begin to move.
7-9
Recommended Fluids and Lubricants Fluids and lubricants identified below by name, part number, or specification can be obtained from your dealer/retailer.
Usage
Engine Oil
Engine Coolant
Hydraulic
Brake System
Windshield
Washer
Fluid/Lubricant Engine oil which meets GM Standard GM6094M and displays the American Petroleum Institute Certified for Gasoline Engines starburst symbol. To determine the proper viscosity for your vehicle’s engine, see Engine Oil on page 6-17. 50/50 mixture of clean, drinkable water and use only DEX-COOL® Coolant. See Engine Coolant on page 6-25. DOT 3 Hydraulic Brake Fluid (GM Part No. U.S. 88862806, in Canada 88862807).
Optikleen® Washer Solvent.
7-10
Usage Hydraulic
Power Steering System
(if equipped)
Fluid/Lubricant
GM Power Steering Fluid (GM Part No. U.S. 89021184, in Canada 89021186).
Automatic
Transmission
Key Lock Cylinders
DEXRON®-VI Automatic Transmission Fluid. Multi-Purpose Lubricant, Superlube (GM Part No. U.S. 12346241, in Canada 10953474).
Hood Latch Assembly, Secondary
Latch, Pivots,
Spring
Anchor, and Release Pawl
Lubriplate Lubricant Aerosol (GM Part No. U.S. 12346293, in Canada 992723) or lubricant meeting requirements of NLGI #2, Category LB or GC-LB.
Hood and
Door Hinges
Weatherstrip Conditioning
Multi-Purpose Lubricant, Superlube (GM Part No. U.S. 12346241, in Canada 109435474). Weatherstrip Lubricant (GM Part No. U.S. 3634770, in Canada 10953518) or Dielectric Silicone Grease (GM Part No. U.S. 12345579, in Canada 992887).
Maintenance Replacement Parts Replacement parts identified below by name, part number, or specification can be obtained from your Saturn retailer/dealer.
Part
Engine Air Cleaner/Filter Engine Oil Filter
2.4L L4 Engine 3.6L V6 Engine
Spark Plugs
2.4L L4 Engine 3.6L V6 Engine
Wiper Blades
Driver Side – 23.6 in (60.0 cm) Passenger Side – 21.0 in (53.0 cm)
Part Numbers
22676970
12605566
8901752412625058
1259746425800624
25800623ACDelco Part Numbers
A1627C
PF457G
PF48
41-103
41-990— —
7-11
Engine Drive Belt Routing
2.4L L4 Engine
3.6L V6 Engine
7-12
Maintenance Record After the scheduled services are performed, record the date, odometer reading, who performed the service, and the type of services performed in the boxes provided. Retain all maintenance receipts.
Date
Odometer Reading
Serviced By
Services Performed
Maintenance Record
7-13
Date
Odometer Reading
Serviced By
Services Performed
Maintenance Record (cont’d)
7-14
Date
Odometer Reading
Serviced By
Services Performed
Maintenance Record (cont’d)
7-15
Date
Odometer Reading
Serviced By
Services Performed
Maintenance Record (cont’d)
7-16
Section 8
Customer Assistance Information
Customer Assistance and Information ...............8-2
Customer Satisfaction Procedure ......................8-2
Online Owner Center ......................................8-4
Customer Assistance for Text Telephone(TTY) Users ...............................................8-5
Customer Assistance Offices ............................8-5
GM Mobility Reimbursement Program ................8-6
Roadside Assistance Program ..........................8-6
Scheduling Service Appointments .....................8-8
Courtesy Transportation Program ......................8-9
Collision Damage Repair ................................8-10Reporting Safety Defects ................................8-13
Reporting Safety Defects to the United
States Government ....................................8-13
Reporting Safety Defects to the Canadian
Government ..............................................8-14
Reporting Safety Defects to Saturn ..................8-14
Service Publications Ordering Information .........8-14
Vehicle Data Recording and Privacy ................8-15
Event Data Recorders ...................................8-16
Navigation System ........................................8-16
Radio Frequency Identification (RFID) ..............8-17
Radio Frequency Statement ...........................8-178-1
Customer Assistance and Information
Customer Satisfaction Procedure Your satisfaction and goodwill are important to your retailer and to Saturn. Together we are committed to providing our customers with unparalleled service, before, during, and after the purchase of a Saturn vehicle, for total customer satisfaction. We call this the Saturn Difference. Normally, any concerns with the sales transaction or the operation of the vehicle are resolved by the retailer’s sales or service departments. If, for any reason, your ownership experience falls below your expectations, we suggest you take the following action:
STEP ONE: Contact the Retail Customer Assistance Liaison. Any member of the retail management team has the authority and the desire to resolve your concerns. Normally, concerns can be quickly resolved at this level.
STEP TWO: Should you need additional assistance, in the U.S., contact the Saturn Customer Assistance Center by calling 1-800-553-6000. In Canada, call the Saturn Customer Communication Centre at 1-800-263-1999. A Saturn Customer Assistance Center team member will handle your call and assist in providing product and warranty information, the nearest
8-2
retailer location, roadside assistance, brochures, literature and discuss any concerns you may have.
We encourage you to call the toll-free number in order to give your inquiry prompt attention. Please have the following information available to give the Customer Assistance Representative: • Vehicle Identification Number (VIN). This 17-digit number can be found on the vehicle registration or title, on the upper driver side corner of the instrument panel, or on your roadside assistance key card.
• The name of your selling and servicing retail facility. • Vehicle delivery date and present mileage. • Your daytime and evening phone numbers. When contacting Saturn, please remember that your concern will likely be resolved at a retailer’s facility. That is why we suggest you follow Step One first.
STEP THREE (U.S. Owners): Both Saturn and its retailers are committed to making sure you are completely satisfied with your Saturn vehicle. However, if you continue to remain unsatisfied after following the procedure outlined in Steps One and Two, Saturn and its retailers offer the additional assistance of a neutral party through our voluntary participation in a mediation/arbitration program called Better Business Bureau (BBB) Auto Line.
The BBB Auto Line Program is an out-of-court program administered by the Council of Better Business Bureaus to settle automotive disputes regarding vehicle repairs or the interpretation of the New Vehicle Limited Warranty. This program is available at no cost to you, our customer.
Although you may be required to resort to this informal dispute resolution program prior to filing a court action, use of the program is free of charge and your case is generally heard within 40 days. If you do not agree with the decision given in your case, you can reject it and proceed with any other venue for relief available to you.
Contact the BBB Auto Line Program by using the toll-free telephone number or by writing them at the following address:
BBB Auto Line Program Council of Better Business Bureaus, Inc. 4200 Wilson Boulevard Suite 800
Arlington, VA 22203-1838
Telephone: 1-800-955-5100
dr.bbb.org/goautoThis program is available in all 50 states and the District of Columbia. Eligibility is limited by vehicle age, mileage and other factors. Saturn Corporation reserves the right to change eligibility limitations and/or discontinue its participation in this program. STEP THREE (Canadian Owners): General Motors Participation in the Mediation/Arbitration Program In the event that you do not feel your concerns have been addressed after following the procedure outlined in Steps 1 and 2, General Motors of Canada Limited has committed to binding arbitration of owner disputes involving factory-related vehicle service claims. The program provides for the review of the facts involved by an impartial third party arbiter, and may include an informal hearing before the arbiter. The program is designed so that the entire dispute settlement process, from the time you file your complaint to the final decision, should be completed in approximately 70 days. We believe our impartial program offers advantages over courts in most jurisdictions because it is informal, quick, and free of charge.
8-3
For further information concerning eligibility in the Canadian Motor Vehicle Arbitration Plan (CAMVAP), call toll-free 1-800-207-0685. Alternatively, you may call the Saturn Customer Communication Centre, 1-800-263-1999, or you may write to:
Mediation/Arbitration Program c/o Customer Communication Centre General Motors of Canada Limited Mail Code: CA1-163-005
1908 Colonel Sam Drive Oshawa, Ontario L1H 8P7
Telephone: 1-800-955-5100Your inquiry should be accompanied by the Vehicle Identification Number (VIN).
Online Owner Center Online Owner Center (U.S.) — www.gmownercenter.com/ saturn
