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The repairs would not be covered by your warranty.
7. Find the arrow on the plastic lower body panel. Position the jack head under the metal jacking flange and not the plastic lower body panel.
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With the jack head positioned correctly on the metal jacking flange, it should look like this underneath the vehicle. Do not lift the vehicle using the plastic lower body panel.
8. Put the compact spare tire near you.
{ CAUTION:
Getting under a vehicle when it is jacked up is dangerous. If the vehicle slips off the jack, you could be badly injured or killed. Never get under a vehicle when it is supported only by a jack.
{ CAUTION:
Raising your vehicle with the jack improperly positioned can damage the vehicle and even make the vehicle fall. To help avoid personal injury and vehicle damage, be sure to fit the jack lift head into the proper location before raising the vehicle.
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{ CAUTION:
Lifting a vehicle and getting under it to do maintenance or repairs is dangerous without the appropriate safety equipment and training. If a jack is provided with the vehicle, it is designed only for changing a flat tire. If it is used for anything else, you or others could be badly injured or killed if the vehicle slips off the jack. If a jack is provided with the vehicle, only use it for changing a flat tire.
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9. Raise the vehicle by turning the jack handle
clockwise. Raise the vehicle far enough off the ground so there is enough room for the road tire to clear the ground.
10. Remove all of the
wheel nuts.
CAUTION:
(Continued)
11. Remove the flat tire.
{ CAUTION:
Rust or dirt on a wheel, or on the parts to which it is fastened, can make wheel nuts become loose after time. The wheel could come off and cause an accident. When changing a wheel, remove any rust
CAUTION:
(Continued)
or dirt from places where the wheel attaches to the vehicle. In an emergency, use a cloth or a paper towel to do this; but be sure to use a scraper or wire brush later, if needed, to get all the rust or dirt off. See Changing a Flat Tire on page 5-70.
12. Remove any rust or dirt
from the wheel bolts, mounting surfaces, and spare wheel.
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13. Place the compact spare tire on the wheel-mounting
surface.
{ CAUTION:
{ CAUTION:
Never use oil or grease on bolts or nuts because the nuts might come loose. The vehicle’s wheel could fall off, causing a crash.
14. Reinstall the wheel nuts. Tighten each nut by hand
until the wheel is held against the hub.
Wheel nuts that are improperly or incorrectly tightened can cause the wheels to become loose or come off. The wheel nuts should be tightened with a torque wrench to the proper torque specification after replacing. Follow the torque specification supplied by the aftermarket manufacturer when using accessory locking wheel nuts. See Capacities and Specifications on page 5-97 for original equipment wheel nut torque specifications.
Improperly tightened wheel nuts can
Notice: lead to brake pulsation and rotor damage. To avoid expensive brake repairs, evenly tighten the wheel nuts in the proper sequence and to the proper torque specification. See Capacities and Specifications on page 5-97 for the wheel nut torque specification.
15. Lower the vehicle by turning the jack handle
counterclockwise.
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16. Tighten the wheel nuts
firmly in a crisscross sequence, as shown.
Storing a Flat or Spare Tire and Tools
17. Lower the jack all the way and remove the jack
from under the vehicle.
18. Tighten the wheel nuts firmly with the wheel
wrench.
When reinstalling the wheel cover or center cap on the full-size tire, tighten all five plastic caps hand snug with the aid of the wheel wrench and tighten them with the wheel wrench an additional one-quarter of a turn. Notice: Wheel covers will not fit on your vehicle’s compact spare. If you try to put a wheel cover on the compact spare, the cover or the spare could be damaged.
{ CAUTION:
Storing a jack, a tire, or other equipment in the passenger compartment of the vehicle could cause injury. In a sudden stop or collision, loose equipment could strike someone. Store all these in the proper place.
To store the flat or spare tire and tools: 1. Place the wheel wrench into the bag. 2. Use the hook and loop fastener straps to secure
the bag to the fully collapsed jack.
3. Install the jack in the
left side panel of cargo area and secure with the wing bolt.
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6. Remove the cap, if your vehicle has one, from the
center of the load floor. Position the rod through the hole. Replace the rear compartment load floor over the wheel stow rod through the hole in the floor.
7. Place the flat, or damaged tire, face down, on the
load floor with the threaded wheel stow rod sticking up through the center hole of the wheel.
8. Install the nut onto the wheel stow rod and tighten. 9. Install the rear compartment storage panel/cover
in the middle position. See Rear Compartment Storage Panel/Cover on page 2-44 for more information.
The compact spare is for temporary use only. Replace the compact spare tire with a full-size tire as soon as you can.
4. Remove the wheel stow rod from the left side of the
floor compartment.
5. Screw the threaded wheel stow rod onto the spare tire bracket. The final position of the wheel stow rod must be turned to the farthest forward position.
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Compact Spare Tire
{ CAUTION:
Driving with more than one compact spare tire at a time could result in loss of braking and handling. This could lead to a crash and you or others could be injured. Use only one compact spare tire at a time.
Although the compact spare tire was fully inflated when the vehicle was new, it can lose air after a time. Check the inflation pressure regularly. It should be 60 psi (420 kPa). After installing the compact spare on the vehicle, stop as soon as possible and make sure the spare tire is correctly inflated. The compact spare is made to perform well at speeds up to 65 mph (105 km/h) for distances
up to 3,000 miles (5 000 km), so you can finish your trip and have the full-size tire repaired or replaced at your convenience. Of course, it is best to replace the spare with a full-size tire as soon as possible. The spare tire will last longer and be in good shape in case it is needed again. Notice: When the compact spare is installed, do not take the vehicle through an automatic car wash with guide rails. The compact spare can get caught on the rails which can damage the tire, wheel and other parts of the vehicle. Do not use the compact spare on other vehicles. And do not mix the compact spare tire or wheel with other wheels or tires. They will not fit. Keep the spare tire and its wheel together. Notice: Tire chains will not fit the compact spare. Using them can damage the vehicle and can damage the chains too. Do not use tire chains on the compact spare.
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Appearance Care
Interior Cleaning The vehicle’s interior will continue to look its best if it is cleaned often. Although not always visible, dust and dirt can accumulate on the upholstery. Dirt can damage carpet, fabric, leather, and plastic surfaces. Regular vacuuming is recommended to remove particles from the upholstery. It is important to keep the upholstery from becoming and remaining heavily soiled. Soils should be removed as quickly as possible. The vehicle’s interior may experience extremes of heat that could cause stains to set rapidly. Lighter colored interiors may require more frequent cleaning. Use care because newspapers and garments that transfer color to home furnishings may also transfer color to the vehicle’s interior. When cleaning the vehicle’s interior, only use cleaners specifically designed for the surfaces being cleaned. Permanent damage may result from using cleaners on
surfaces for which they were not intended. Use glass cleaner only on glass. Remove any accidental over-spray from other surfaces immediately. To prevent over-spray, apply cleaner directly to the cleaning cloth. Notice: Using abrasive cleaners when cleaning glass surfaces on the vehicle, could scratch the glass and/or cause damage to the rear window defogger. When cleaning the glass on the vehicle, use only a soft cloth and glass cleaner. Many cleaners contain solvents that may become concentrated in the vehicle’s breathing space. Before using cleaners, read and adhere to all safety instructions on the label. While cleaning the vehicle’s interior, maintain adequate ventilation by opening the vehicle’s doors and windows. Dust may be removed from small buttons and knobs using a small brush with soft bristles. Products that remove odors from the vehicle’s upholstery and clean the vehicle’s glass can be obtained from your dealer/retailer.
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Do not clean the vehicle using: (cid:129) A knife or any other sharp object to remove a soil
from any interior surface.
(cid:129) A stiff brush. It can cause damage to the vehicle’s
interior surfaces.
(cid:129) Heavy pressure or aggressive rubbing with a
cleaning cloth. Use of heavy pressure can damage the interior and does not improve the effectiveness of soil removal. Laundry detergents or dishwashing soaps with degreasers can leave residue that streaks and attracts dirt. For liquid cleaners, about 20 drops per gallon (3.78 L) of water is a good guide. Use only mild, neutral-pH soaps. Too much cleaner that saturates the upholstery.
(cid:129) Organic solvents such as naptha, alcohol, etc. that
can damage the vehicle’s interior.
Fabric/Carpet Use a vacuum cleaner with a soft brush attachment frequently to remove dust and loose dirt. A canister vacuum with a beater bar in the nozzle may only be used on floor carpet and carpeted floor mats. For any soil, always try to remove it first with plain water or club soda. Before cleaning, gently remove as much of the soil as possible using one of the following techniques:
For liquids: gently blot the remaining soil with a paper towel. Allow the soil to absorb into the paper towel until no more can be removed. For solid dry soils: remove as much as possible and then vacuum.
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(cid:129) (cid:129) (cid:129) (cid:129) Leather A soft cloth dampened with water can be used to remove dust. If a more thorough cleaning is necessary, a soft cloth dampened with a mild soap solution can be used. Allow the leather to dry naturally. Do not use heat to dry. Never use steam to clean leather. Never use spot lifters or spot removers on leather. Many commercial leather cleaners and coatings that are sold to preserve and protect leather may permanently change the appearance and feel of the leather and are not recommended. Do not use silicone or wax-based products, or those containing organic solvents to clean the vehicle’s interior because they can alter the appearance by increasing the gloss in a non-uniform manner. Never use shoe polish on leather.
To clean: 1. Saturate a lint-free, clean white cloth with water or
club soda.
2. Wring the cloth to remove excess moisture. 3. Start on the outside edge of the soil and gently rub toward the center. Continue cleaning, using a clean area of the cloth each time it becomes soiled. 4. Continue to gently rub the soiled area until the
cleaning cloth remains clean.
5. If the soil is not completely removed, use a mild
soap solution and repeat the cleaning process that was used with plain water.
If any of the soil remains, a commercial fabric cleaner or spot lifter may be necessary. When a commercial upholstery cleaner or spot lifter is to be used, test a small hidden area for colorfastness first. If the locally cleaned area gives any impression that a ring formation may result, clean the entire surface. After the cleaning process has been completed, a paper towel can be used to blot excess moisture from the fabric or carpet.
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Instrument Panel, Vinyl, and Other Plastic Surfaces A soft cloth dampened with water may be used to remove dust. If a more thorough cleaning is necessary, a clean soft cloth dampened with a mild soap solution can be used to gently remove dust and dirt. Never use spot lifters or removers on plastic surfaces. Many commercial cleaners and coatings that are sold to preserve and protect soft plastic surfaces may permanently change the appearance and feel of the interior and are not recommended. Do not use silicone or wax-based products, or those containing organic solvents to clean the vehicle’s interior because they can alter the appearance by increasing the gloss in a non-uniform manner. Some commercial products may increase gloss on the instrument panel. The increase in gloss may cause annoying reflections in the windshield and even make it difficult to see through the windshield under certain conditions.
Care of Safety Belts Keep belts clean and dry.
{ CAUTION:
Do not bleach or dye safety belts. It may severely weaken them. In a crash, they might not be able to provide adequate protection. Clean safety belts only with mild soap and lukewarm water.
Weatherstrips Silicone grease on weatherstrips will make them last longer, seal better, and not stick or squeak. Apply silicone grease with a clean cloth. During very cold, damp weather frequent application may be required. See Recommended Fluids and Lubricants on page 6-13.
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Washing Your Vehicle The best way to preserve the vehicle’s finish is to keep it clean by washing it often. Notice: Certain cleaners contain chemicals that can damage the emblems or nameplates on the vehicle. Check the cleaning product label. If it states that it should not be used on plastic parts, do not use it on the vehicle or damage may occur and it would not be covered by the warranty. Do not wash the vehicle in direct sunlight. Use a car washing soap. Do not use cleaning agents that are petroleum based or that contain acid or abrasives, as they can damage the paint, metal or plastic on the vehicle. Approved cleaning products can be obtained from your dealer/retailer. Follow all manufacturers’ directions regarding correct product usage, necessary safety precautions and appropriate disposal of any vehicle care product.
Rinse the vehicle well, before washing and after to remove all cleaning agents completely. If they are allowed to dry on the surface, they could stain. Dry the finish with a soft, clean chamois or an all-cotton towel to avoid surface scratches and water spotting. High pressure car washes may cause water to enter the vehicle. Avoid using high pressure washes closer than 12 inches (30 cm) to the surface of the vehicle. Use of power washers exceeding 1,200 psi (8 274 kPa) can result in damage or removal of paint and decals.
Cleaning Exterior Lamps/Lenses Use only lukewarm or cold water, a soft cloth and a car washing soap to clean exterior lamps and lenses. Follow instructions under Washing Your Vehicle on page 5-86.
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Finish Care Occasional waxing or mild polishing of the vehicle by hand may be necessary to remove residue from the paint finish. Approved cleaning products can be obtained from your dealer/retailer. If the vehicle has a basecoat/clearcoat paint finish, the clearcoat gives more depth and gloss to the colored basecoat. Always use waxes and polishes that are non-abrasive and made for a basecoat/clearcoat paint finish. Notice: Machine compounding or aggressive polishing on a basecoat/clearcoat paint finish may damage it. Use only non-abrasive waxes and polishes that are made for a basecoat/clearcoat paint finish on the vehicle. Foreign materials such as calcium chloride and other salts, ice melting agents, road oil and tar, tree sap, bird droppings, chemicals from industrial chimneys, etc., can damage the vehicle’s finish if they remain on painted surfaces. Wash the vehicle as soon as possible. If necessary, use non-abrasive cleaners that are marked safe for painted surfaces to remove foreign matter. Exterior painted surfaces are subject to aging, weather and chemical fallout that can take their toll over a period of years. To help keep the paint finish looking new, keep the vehicle garaged or covered whenever possible.
Protecting Exterior Bright Metal Parts Bright metal parts should be cleaned regularly to keep their luster. Washing with water is all that is usually needed. However, chrome polish may be used on chrome or stainless steel trim, if necessary. Use special care with aluminum trim. To avoid damaging protective trim, never use auto or chrome polish, steam or caustic soap to clean aluminum. A coating of wax, rubbed to high polish, is recommended for all bright metal parts.
Windshield and Wiper Blades Clean the outside of the windshield with glass cleaner. Clean the rubber blades using a lint free cloth or paper towel soaked with windshield washer fluid or a mild detergent. Wash the windshield thoroughly when cleaning the blades. Bugs, road grime, sap, and a buildup of vehicle wash/wax treatments may cause wiper streaking. Replace the wiper blades if they are worn or damaged. Wipers can be damaged by: (cid:129) Extreme dusty conditions (cid:129) Sand and salt (cid:129) Heat and sun (cid:129) Snow and ice, without proper removal
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Aluminum or Chrome-Plated Wheels and Trim The vehicle may have either aluminum or chrome-plated wheels. Keep the wheels clean using a soft clean cloth with mild soap and water. Rinse with clean water. After rinsing thoroughly, dry with a soft clean towel. A wax may then be applied. Notice: Chrome wheels and other chrome trim may be damaged if the vehicle is not washed after driving on roads that have been sprayed with magnesium, calcium or sodium chloride. These chlorides are used on roads for conditions such as ice and dust. Always wash the vehicle’s chrome with soap and water after exposure. Notice: Using strong soaps, chemicals, abrasive polishes, cleaners, brushes, or cleaners that contain acid on aluminum or chrome-plated wheels, could damage the surface of the wheel(s). The repairs would not be covered by the vehicle warranty. Use only approved cleaners on aluminum or chrome-plated wheels. The surface of these wheels is similar to the painted surface of the vehicle. Do not use strong soaps, chemicals, abrasive polishes, abrasive cleaners,
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cleaners with acid, or abrasive cleaning brushes on them because they could damage the surface. Do not use chrome polish on aluminum wheels. Notice: Using chrome polish on aluminum wheels could damage the wheels. The repairs would not be covered by the vehicle warranty. Use chrome polish on chrome wheels only. Use chrome polish only on chrome-plated wheels, but avoid any painted surface of the wheel, and buff off immediately after application. Notice: Driving the vehicle through an automatic car wash that has silicone carbide tire cleaning brushes, could damage the aluminum or chrome-plated wheels. The repairs would not be covered by the vehicle warranty. Never drive a vehicle that has aluminum or chrome-plated wheels through an automatic car wash that uses silicone carbide tire cleaning brushes.
Tires To clean the tires, use a stiff brush with tire cleaner. Notice: Using petroleum-based tire dressing products on the vehicle may damage the paint finish and/or tires. When applying a tire dressing, always wipe off any overspray from all painted surfaces on the vehicle.
Sheet Metal Damage If the vehicle is damaged and requires sheet metal repair or replacement, make sure the body repair shop applies anti-corrosion material to parts repaired or replaced to restore corrosion protection. Original manufacturer replacement parts will provide the corrosion protection while maintaining the vehicle warranty.
Finish Damage Any stone chips, fractures or deep scratches in the finish should be repaired right away. Bare metal will corrode quickly and may develop into major repair expense. Minor chips and scratches can be repaired with touch-up materials available from your dealer/retailer. Larger areas of finish damage can be corrected in your dealer’s/retailer’s body and paint shop.
Underbody Maintenance Chemicals used for ice and snow removal and dust control can collect on the underbody. If these are not removed, corrosion and rust can develop on the underbody parts such as fuel lines, frame, floor pan, and exhaust system even though they have corrosion protection. At least every spring, flush these materials from the underbody with plain water. Clean any areas where mud and debris can collect. Dirt packed in close areas of the frame should be loosened before being flushed. Your dealer/retailer or an underbody car washing system can do this.
Chemical Paint Spotting Some weather and atmospheric conditions can create a chemical fallout. Airborne pollutants can fall upon and attack painted surfaces on the vehicle. This damage can take two forms: blotchy, ring-shaped discolorations, and small, irregular dark spots etched into the paint surface. Although no defect in the paint job causes this, we will repair, at no charge to the owner, the surfaces of new vehicles damaged by this fallout condition within 12 months or 12,000 miles (20 000 km) of purchase, whichever occurs first.
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Vehicle Identification
Vehicle Identification Number (VIN)
This is the legal identifier for the vehicle. It appears on a plate in the front corner of the instrument panel, on the driver side. It can be seen through the windshield from outside the vehicle. The VIN also appears on the Vehicle Certification and Service Parts labels and the certificates of title and registration.
Engine Identification The eighth character in the VIN is the engine code. This code helps identify the vehicle’s engine, specifications, and replacement parts. See “Engine Specifications” under Capacities and Specifications on page 5-97 for the vehicle’s engine code.
Service Parts Identification Label This label is on the inside of the glove box. It is very helpful if parts need to be ordered. The label has the following information: (cid:129) Vehicle Identification Number (VIN) (cid:129) Model designation (cid:129) Paint information (cid:129) Production options and special equipment Do not remove this label from the vehicle.
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Electrical System
Add-On Electrical Equipment Notice: Do not add anything electrical to the vehicle unless you check with your dealer/retailer first. Some electrical equipment can damage the vehicle and the damage would not be covered by the vehicle’s warranty. Some add-on electrical equipment can keep other components from working as they should. Add-on equipment can drain the vehicle battery, even if the vehicle is not operating. The vehicle has an airbag system. Before attempting to add anything electrical to the vehicle, see Servicing Your Airbag-Equipped Vehicle on page 1-68.
Windshield Wiper Fuses The windshield wiper motor is protected by a circuit breaker and a fuse. If the motor overheats due to heavy snow or ice, the wiper will stop until the motor cools. If the overload is caused by some electrical problem, have it fixed.
Fuses and Circuit Breakers The wiring circuits in the vehicle are protected from short circuits by fuses and circuit breakers. This greatly reduces the chance of circuit overload and fire caused by electrical problems. The vehicle has an underhood fuse block and an instrument panel fuse block. To identify and check fuses, circuit breakers, and relays, refer to the Fuse Usage Chart on the inside surface of the fuse panel door.
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Instrument Panel Fuse Block The instrument panel fuse block is located on the passenger side of the center console, to the left of the glove box near the floor.
Remove the console cover to access the fuse block.
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Fuses
Usage
Sunroof, Inside Rear View Mirror, Compass Rear Seat Entertainment Rear Wiper Liftgate Airbags Heated Seats Driver Side Turn Signal Door Locks
Fuses
Usage
10
11
12
13
1415
16
17
18
19
20
2122
23
Automatic Occupant Sensing Module Power Mirrors Passenger Side Turn Signal Amplifier Steering Wheel Illumination Infotainment Climate Control System, Remote Function Actuator Canister Vent Radio Cluster Ignition Switch Body Control Module Communications Integration Module Center High-Mounted Stoplamp, Dimmer Interior Lights
Relays RAP RLY
REAR DEFOG
RLY
Usage
Retained Accessory Power Relay
Rear Defogger Relay
Circuit Breakers
Usage
PWR WNDW Power Windows PWR SEATS Power Seats
EMPTY
Empty
Engine Compartment Fuse Block
The engine compartment fuse block is located on the driver side of the engine compartment. See Engine Compartment Overview on page 5-12 for more information on location.
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To remove the fuse block cover, release the rear of the cover first, by unlocking both of the tabs in the back. Then lift the cover off. Do not lift the front of the cover until the tabs at the rear have been unlocked. To reinstall, fit together the tabs located on the front of the cover, and push down on the cover until the tabs on the rear of the cover click into place. Notice: Spilling liquid on any electrical components on the vehicle may damage it. Always keep the covers on any electrical component.
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Fuses
Usage
Fuses
10
11
12
13
14
1516
17
18
19
20
21
22
23Cooling Fan 2
Cooling Fan 1
Auxiliary Power Rear HVAC Spare Sun Roof Antilock Brake System Air Conditioning Clutch Driver Side Low-Beam Daytime Running Lamp 2
Passenger Side High-Beam Passenger Side Park Lamp Horn Driver Side Park Lamp Starter Electronic Throttle Control, Engine Control Module Emission Device 1
Even Coils, Injectors Odd Coils, Injectors Emission Device 2
Spare Powertrain Control Module, Ignition Transmission24
25
26
27
28
29
30
32
3334
35
3637
38
39
40
41
4243
44
45Usage Mass Airflow Sensor Airbag Display Spare Stoplamp Passenger Side Low-Beam Driver Side High-Beam Battery Main 3
Spare Engine Control Module, Battery Transmission Control Module, Battery Trailer Park Lamp Front Wiper Driver Side Trailer Stoplamp, Turn Signal Spare Fuel Pump Not Used All-Wheel Drive Regulated Voltage Control Passenger Side Trailer Stoplamp, Turn Signal Spare Front, Rear Washer5-95
Fuses
Usage
Relays
Usage
31
46
47
51
55
5658
59
60
61
62Ignition Main Air Conditioning Compressor Clutch Powertrain Spare Crank Fan 1
Passenger Side Trailer Stoplamp, Turn Signal Driver Side Trailer Stoplamp, Turn Signal Fan 3
Fan 2
Fuel PumpMisc. PLR
Fuse Puller
Usage
48
49
50
52
53
54
57
63Rear Defogger Antilock Brake System Motor Battery Main 2
Daytime Running Lamps Fog Lamps Climate Control System Blower Battery Main 1
Electric Power SteeringWhen changing relays, observe the location of the notch on the old relay. Install new relays with the notch in the same location.
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Capacities and Specifications The following approximate capacities are given in English and metric conversions. See Recommended Fluids and Lubricants on page 6-13 for more information.
Application
English
Metric
Capacities
Air Conditioning Refrigerant R134a
Cooling System
3.4L V6 Engine
3.6L V6 Engine
Engine Oil with Filter
3.4L V6 Engine
3.6L V6 Engine
For the air conditioning system refrigerant charge amount, see the refrigerant caution label located
under the hood. See your dealer for more
information.
10.5 qt
11.0 qt
4.5 qt
5.5 qt
9.9 L
10.4 L
4.3 L
5.2 L
5-97
Application
Fuel Tank
Front-Wheel Drive
All-Wheel Drive
Transmission Fluid
Automatic 5-Speed AF33 Transmission
Automatic 6-Speed 6T70 Transmission
Wheel Nut Torque
Capacities
English
20.5 gal
16.6 gal
4.1 qt
9.5 qt
100 lb ft
Metric
77.6 L
62.8 L
3.9 L
9.0 L 140 Y
All capacities are approximate. When adding, be sure to fill to the approximate level, as recommended in this manual. Recheck fluid level after filling.
Engine
VIN Code
Transmission
Engine Specifications
Automatic
Automatic
Spark Plug Gap
0.060 in (1.52 mm)
0.040 in (1.01 mm)
3.4L V6
3.6L V6
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Section 6
Maintenance Schedule
Maintenance Schedule ......................................6-2
Introduction ...................................................6-2
Maintenance Requirements ..............................6-2
Your Vehicle and the Environment ....................6-2
Using the Maintenance Schedule ......................6-2
Scheduled Maintenance ...................................6-4
Additional Required Services ............................6-7
Maintenance Footnotes ...................................6-8Owner Checks and Services ..........................6-10
At Each Fuel Fill ..........................................6-10
At Least Once a Month .................................6-11
At Least Once a Year ...................................6-11
Recommended Fluids and Lubricants ...............6-13
Maintenance Replacement Parts .....................6-15
Engine Drive Belt Routing ..............................6-16
Maintenance Record .....................................6-176-1
Maintenance Schedule
Introduction Important: Keep engine oil at the proper level and change as recommended.
Have you purchased the GM Protection Plan? The Plan supplements the vehicle warranties. See the Warranty and Owner Assistance booklet or your dealer/retailer for details.
Maintenance Requirements Notice: Maintenance intervals, checks, inspections, replacement parts, and recommended fluids and lubricants as prescribed in this manual are necessary to keep this vehicle in good working condition. Any damage caused by failure to follow scheduled maintenance might not be covered by the vehicle warranty.
6-2
Your Vehicle and the Environment Proper vehicle maintenance not only helps to keep the vehicle in good working condition, but also helps the environment. All recommended maintenance is important. Improper vehicle maintenance can even affect the quality of the air we breathe. Improper fluid levels or the wrong tire inflation can increase the level of emissions from the vehicle. To help protect the environment, and to keep the vehicle in good condition, be sure to maintain the vehicle properly.
Using the Maintenance Schedule We want to help keep this vehicle in good working condition. But we do not know exactly how you will drive it. You might drive very short distances only a few times a week. Or you might drive long distances all the time in very hot, dusty weather. You might use the vehicle in making deliveries. Or you might drive it to work, to do errands, or in many other ways. Because of all the different ways people use their vehicles, maintenance needs vary. You might need more frequent checks and replacements. So please read the following and note how you drive. If you have any questions on how to keep the vehicle in good condition, see your dealer/retailer.
This schedule is for vehicles that:
carry passengers and cargo within recommended limits on the Tire and Loading Information label. See Loading the Vehicle on page 4-20. are driven on reasonable road surfaces within legal driving limits. use the recommended fuel. See Gasoline Octane on page 5-5.
The services in Scheduled Maintenance on page 6-4
should be performed when indicated. See Additional Required Services on page 6-7 and Maintenance Footnotes on page 6-8 for further information.{ CAUTION:
Performing maintenance work on a vehicle can be dangerous. In trying to do some jobs, you can be seriously injured. Do your own maintenance work only if you have the required know-how and the proper tools and equipment for the job. If you have any doubt, see your dealer/retailer to have a qualified technician do the work. See Doing Your Own Service Work on page 5-4.
Some maintenance services can be complex. So, unless you are technically qualified and have the necessary equipment, have your dealer/retailer do these jobs. When you go to your dealer/retailer for service, trained and supported service technicians will perform the work using genuine parts. To purchase service information, see Service Publications Ordering Information on page 7-16. Owner Checks and Services on page 6-10 tells what should be checked, when to check it, and what can easily be done to help keep the vehicle in good condition. The proper replacement parts, fluids, and lubricants to use are listed in Recommended Fluids and Lubricants on page 6-13 and Maintenance Replacement Parts on page 6-15. When the vehicle is serviced, make sure these are used. All parts should be replaced and all necessary repairs done before you or anyone else drives the vehicle. We recommend the use of genuine parts from your dealer/retailer.
6-3
(cid:129) (cid:129) (cid:129) Scheduled Maintenance When the change engine oil light and/or CHANGE ENGINE OIL SOON message displays, service is required for the vehicle. Have the vehicle serviced as soon as possible within the next 600 miles (1 000 km). It is possible that, if driving under the best conditions, the engine oil life system may not indicate that vehicle service is necessary for over a year. However, the engine oil and filter must be changed at least once a year and at this time the system must be reset. Your dealer/retailer has trained service technicians who will perform this work using genuine parts and reset the system. If the engine oil life system is ever reset accidentally, service the vehicle within 3,000 miles (5 000 km) since the last service. Remember to reset the oil life system whenever the oil is changed. See Engine Oil Life System on page 5-18 for information on the Engine Oil Life System and resetting the system.
When the change engine oil light and/or CHANGE ENGINE OIL SOON message appears, certain services, checks, and inspections are required. Required services are described in the following for “Maintenance I” and “Maintenance II.” Generally, it is recommended that the first service be Maintenance I, the second service be Maintenance II, and then alternate Maintenance I and Maintenance II thereafter. However, in some cases, Maintenance II may be required more often. Maintenance I — Use Maintenance I if the light/ message displays within 10 months since the vehicle was purchased or Maintenance II was performed. Maintenance II — Use Maintenance II if the previous service performed was Maintenance I. Always use Maintenance II whenever the light/message displays 10 months or more since the last service or if the light/ message has not come on at all for one year.
6-4
Scheduled Maintenance
Service
Maintenance I Maintenance II
Change engine oil and filter. See Engine Oil on page 5-15. Reset oil life system. See Engine Oil Life System on page 5-18. An Emission Control Service.
Visually check for any leaks or damage. See footnote (k).
Inspect engine air cleaner filter. If necessary, replace filter. See Engine Air Cleaner/Filter on page 5-20. See footnote (l).
Rotate tires and check inflation pressures and wear. See Tire Inspection and Rotation on page 5-62 and “Tire Wear Inspection” in At Least Once a Month on page 6-11.
Inspect brake system. See footnote (a).
Check engine coolant, power steering fluid (3.6L V6 engine only), and windshield washer fluid levels and add fluid as needed.
•
•
•
•
•
•
•
•
•
•
•
6-5
Scheduled Maintenance (cont’d) Service
Maintenance I Maintenance II
Perform any needed additional services. See “Additional Required Services” in this section.
•
Inspect suspension and steering components. See footnote (b).
Inspect engine cooling system. See footnote (c).
Inspect wiper blades. See footnote (d).
Inspect restraint system components. See footnote (e).
Lubricate body components. See footnote (f).
Replace passenger compartment air filter. See footnote (g).
3.6L V6 Engine Only: Check automatic transmission fluid level and add fluid as needed.
Inspect throttle system. See footnote (j).
•
• • • • • •
•
•
6-6
Additional Required Services The following services should be performed at the first maintenance service (I or II) after the indicated miles (kilometers) shown for each item.
Service and Miles (Kilometers)
Additional Required Services 75,000
25,000
(40 000)50,000
(80 000)(120 000)
100,000
(160 000)125,000
(200 000)150,000
(240 000)•
•
Inspect fuel system for damage or leaks. Inspect exhaust system for loose or damaged components. Replace engine air cleaner filter. See Engine Air Cleaner/Filter on page 5-20. Change automatic transmission fluid (severe service). See footnote (h). Change automatic transmission fluid (normal service). Change transfer case fluid (severe service). See footnote (n). Change transfer case fluid (normal service). See footnote (o). Replace spark plugs and inspect spark plug wires. An Emission Control Service.
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
6-7
Additional Required Services (cont’d)
25,000
(40 000)50,000
(80 000)75,000
(120 000)
100,000
(160 000)125,000
(200 000)150,000
(240 000)•
•
(c) Visually inspect hoses and have them replaced if they are cracked, swollen, or deteriorated. Inspect all pipes, fittings and clamps; replace with genuine parts as needed. To help ensure proper operation, a pressure test of the cooling system and pressure cap and cleaning the outside of the radiator and air conditioning condenser is recommended at least once a year. (d) Inspect wiper blades for wear, cracking, or contamination. Clean the windshield and wiper blades, if contaminated. Replace wiper blades that are worn or damaged. See Windshield Wiper Blade Replacement on page 5-47 and Windshield and Wiper Blades on page 5-87 for more information.
Service and Miles (Kilometers)
Engine cooling system service (or every five years, whichever occurs first). An Emission Control Service. See footnote (i). Inspect engine accessory drive belt. An Emission Control Service. See footnote (m).
Maintenance Footnotes (a) Visually inspect brake lines and hoses for proper hook-up, binding, leaks, cracks, chafing, etc. Inspect disc brake pads for wear and rotors for surface condition. Inspect other brake parts, including calipers, parking brake, etc. Check parking brake adjustment. (b) Visually inspect front and rear suspension and steering system for damaged, loose, or missing parts or signs of wear. Visually check constant velocity joints, rubber boots, and axle seals for leaks. With 3.4L V6 engine: Inspect electric power steering cables for proper hook-up, binding, cracks, chafing, etc. With 3.6L V6 engine: Inspect hydraulic power steering lines and hoses for proper hook-up, binding, leaks, cracks, chafing, etc.
6-8
(e) Make sure the safety belt reminder light and safety belt assemblies are working properly. Look for any other loose or damaged safety belt system parts. If you see anything that might keep a safety belt system from doing its job, have it repaired. Have any torn or frayed safety belts replaced. Also see Checking the Restraint Systems on page 1-70. (f) Lubricate all key lock cylinders, hood latch assemblies, secondary latches, pivots, spring anchor and release pawl, hood and door hinges, rear folding seats, and liftgate hinges. More frequent lubrication may be required when exposed to a corrosive environment. Applying silicone grease on weatherstrips with a clean cloth will make them last longer, seal better, and not stick or squeak. (g) If driving regularly under dusty conditions, the filter may require replacement more often.
(h) Change automatic transmission fluid if the vehicle is mainly driven under one or more of these conditions:
− In heavy city traffic where the outside temperature
regularly reaches 90°F (32°C) or higher.
− In hilly or mountainous terrain. − When doing frequent trailer towing. − Uses such as found in taxi, police, or delivery
service.
(i) Drain, flush, and refill cooling system. This service can be complex; you should have your dealer/retailer perform this service. See Engine Coolant on page 5-23 for what to use. Inspect hoses. Clean radiator, condenser, pressure cap, and filler neck. Pressure test the cooling system and pressure cap. (j) Check system for interference or binding and for damaged or missing parts. Replace parts as needed. Replace any components that have high effort or excessive wear.
6-9
(k) A fluid loss in any vehicle system could indicate a problem. Have the system inspected and repaired and the fluid level checked. Add fluid if needed. (l) If driving regularly under dusty conditions, inspect the filter at each engine oil change. (m) Visually inspect belt for fraying, excessive cracks, or obvious damage. Replace belt if necessary. (n) Severe service is when the vehicle is mainly driven under one or more of these conditions:
− In heavy city traffic where the outside temperature
regularly reaches 90°F (32°C) or higher.
− In hilly or mountainous terrain. − When doing frequent trailer towing. − Uses such as found in taxi, police, or delivery
service.
(o) Change the fluid the first time the vehicle is serviced after 100,000 miles (166 000 km) and when the vehicle is serviced after each subsequent 50,000 miles (83 000 km).
Owner Checks and Services These owner checks and services should be performed at the intervals specified to help ensure vehicle safety, dependability, and emission control performance. Your dealer/retailer can assist with these checks and services. Be sure any necessary repairs are completed at once. Whenever any fluids or lubricants are added to the vehicle, make sure they are the proper ones, as shown in Recommended Fluids and Lubricants on page 6-13.
At Each Fuel Fill It is important to perform these underhood checks at each fuel fill. Engine Oil Level Check Notice: regularly and keep it at the proper level. Failure to keep the engine oil at the proper level can cause damage to the engine not covered by the vehicle warranty. Check the engine oil level and add the proper oil if necessary. See Engine Oil on page 5-15.
It is important to check the engine oil
6-10
Engine Coolant Level Check Check the engine coolant level and add DEX-COOL® coolant mixture if necessary. See Engine Coolant on page 5-23. Windshield Washer Fluid Level Check Check the windshield washer fluid level in the windshield washer fluid reservoir and add the proper fluid if necessary.
At Least Once a Month Tire Inflation Check Inspect the vehicle’s tires and make sure they are inflated to the correct pressures. Do not forget to check the spare tire. See Inflation - Tire Pressure on page 5-55. Check to make sure the spare tire is stored securely. See Changing a Flat Tire on page 5-70. Tire Wear Inspection Tire rotation may be required for high mileage highway drivers prior to the Engine Oil Life System service notification. Check the tires for wear and, if necessary, rotate the tires. See Tire Inspection and Rotation on page 5-62.
At Least Once a Year Starter Switch Check
{ CAUTION:
When you are doing this inspection, the vehicle could move suddenly. If the vehicle moves, you or others could be injured.
1. Before starting this check, be sure there is enough
room around the vehicle.
2. Firmly apply both the parking brake and the regular
brake. See Parking Brake on page 2-31. Do not use the accelerator pedal, and be ready to turn off the engine immediately if it starts.
3. Try to start the engine in each gear. The vehicle should start only in P (Park) or N (Neutral). If the vehicle starts in any other position, contact your dealer/retailer for service.
6-11
Automatic Transmission Shift Lock Control System Check
{ CAUTION:
When you are doing this inspection, the vehicle could move suddenly. If the vehicle moves, you or others could be injured.
1. Before starting this check, be sure there is enough room around the vehicle. It should be parked on a level surface.
2. Firmly apply the parking brake. See Parking Brake
on page 2-31. Be ready to apply the regular brake immediately if the vehicle begins to move.
3. With the engine off, turn the ignition to ON/RUN, but do not start the engine. Without applying the regular brake, try to move the shift lever out of P (Park) with normal effort. If the shift lever moves out of P (Park), contact your dealer/retailer for service.
Ignition Transmission Lock Check While parked, and with the parking brake set, try to turn the ignition to LOCK/OFF in each shift lever position.
The ignition should turn to LOCK/OFF only when the shift lever is in P (Park). The ignition key should come out only in LOCK/OFF.
Contact your dealer/retailer if service is required.
6-12
(cid:129) (cid:129) Parking Brake and Automatic Transmission P (Park) Mechanism Check
{ CAUTION:
When you are doing this check, the vehicle could begin to move. You or others could be injured and property could be damaged. Make sure there is room in front of the vehicle in case it begins to roll. Be ready to apply the regular brake at once should the vehicle begin to move.
Park on a fairly steep hill, with the vehicle facing downhill. Keeping your foot on the regular brake, set the parking brake.
To check the parking brake’s holding ability: With the engine running and the transmission in N (Neutral), slowly remove foot pressure from the regular brake pedal. Do this until the vehicle is held by the parking brake only. To check the P (Park) mechanism’s holding ability: With the engine running, shift to P (Park). Then release the parking brake followed by the regular brake.
Contact your dealer/retailer if service is required.
Underbody Flushing Service At least every spring, use plain water to flush any corrosive materials from the underbody. Take care to clean thoroughly any areas where mud and other debris can collect.
Recommended Fluids and Lubricants Fluids and lubricants identified below by name, part number, or specification can be obtained from your dealer/retailer.
Usage
Engine Oil
Engine Coolant
Hydraulic Brake
System
Fluid/Lubricant Engine oil which meets GM Standard GM6094M and displays the American Petroleum Institute Certified for Gasoline Engines starburst symbol. To determine the proper viscosity for your vehicle’s engine, see Engine Oil on page 5-15. 50/50 mixture of clean, drinkable water and use only DEX-COOL® Coolant. See Engine Coolant on page 5-23. DOT 3 Hydraulic Brake Fluid (GM Part No. U.S. 12377967, in Canada 89021320).
6-13
(cid:129) (cid:129) Usage
Fluid/Lubricant
Usage
Fluid/Lubricant
Windshield
Washer Hydraulic
Power Steering System (3.6L V6 engine only)
5-speed Automatic
Transmission
(3.4L
V6 engine only)
6-speed Automatic
Transmission
(3.6L
V6 engine only)
Optikleen® Washer Solvent.
GM Power Steering Fluid (GM Part No. U.S. 89021184, in Canada 89021186).
Use only T-IV Automatic Transmission Fluid (GM Part No. U.S. 88900925, in Canada 22689186). See Automatic Transmission Fluid on page 5-22.
DEXRON®-VI Automatic Transmission Fluid.
Key Lock Cylinders
Multi-Purpose Lubricant, Superlube (GM Part No. U.S. 12346241, in Canada 10953474).
Transfer Case
(Power
Transfer Unit)
Hood Latch Assembly, Secondary
Latch, Pivots, Spring Anchor,
and
Release Pawl Hood and Door Hinges, Rear Folding Seat
Carrier
Assembly — Differential (Rear Drive
Module)
Axle Lubricant (GM Part No. U.S. 89021677, in Canada 89021678).
Weatherstrip Conditioning
6-14
With 3.4L V6 engine: VERSATRAK® Fluid (GM Part No. U.S. 12378514, in Canada 88901045). With 3.6L V6 engine: SAE 75W-90
Synthetic Axle Lubricant (GM Part No. U.S. 89021677, in Canada 89021678) meeting GM Specification 9986115.Lubriplate Lubricant Aerosol (GM Part No. U.S. 12346293, in Canada 992723) or lubricant meeting requirements of NLGI #2, Category LB or GC-LB.
Multi-Purpose Lubricant, Superlube (GM Part No. U.S. 12346241, in Canada 10953474). Weatherstrip Lubricant (GM Part No. U.S. 3634770, in Canada 10953518) or Dielectric Silicone Grease (GM Part No. U.S. 12345579, in Canada 992887).
Maintenance Replacement Parts Replacement parts identified below by name, part number, or specification can be obtained from your dealer/retailer.
Part
GM Part Number
ACDelco Part Number
22676970
A1627C
Engine Air Cleaner/Filter
Engine Oil Filter
3.4L V6 Engine
3.6L V6 Engine
Passenger Compartment Air Filter Element
Spark Plugs
3.4L V6 Engine
3.6L V6 Engine
Wiper Blades
Front Driver Side – 24 in (60.0 cm)
Front Passenger Side – 19 in (47.5 cm)
Rear – 15.2 in (38.6 cm)
25010792
89017524
15781507
12568387
12597464
22703508
22703507
19120327
PF47
PF48
CF137
41-101
41-990
—
—
—
6-15
Engine Drive Belt Routing
3.4L V6 Engine
3.6L V6 Engine
6-16
Maintenance Record After the scheduled services are performed, record the date, odometer reading, who performed the service, and the type of services performed in the boxes provided. See Maintenance Requirements on page 6-2. Any additional information from Owner Checks and Services on page 6-10 can be added on the following record pages. You should retain all maintenance receipts.
Date
Odometer Reading
Serviced By
Maintenance I or Maintenance II
Services Performed
Maintenance Record
6-17
Date
Odometer Reading
Serviced By
Maintenance I or Maintenance II
Services Performed
Maintenance Record (cont’d)
6-18
Date
Odometer Reading
Serviced By
Maintenance I or Maintenance II
Services Performed
Maintenance Record (cont’d)
6-19
Date
Odometer Reading
Serviced By
Maintenance I or Maintenance II
Services Performed
Maintenance Record (cont’d)
6-20
Section 7
Customer Assistance Information
Customer Assistance and Information ...............7-2
Customer Satisfaction Procedure ......................7-2
Online Owner Center ......................................7-5
Customer Assistance for Text Telephone(TTY) Users ...............................................7-6
Customer Assistance Offices ............................7-6
GM Mobility Reimbursement Program ................7-7
Roadside Assistance Program ..........................7-7
Scheduling Service Appointments ....................7-10
Courtesy Transportation Program ....................7-10
Collision Damage Repair ................................7-12Reporting Safety Defects ................................7-15
Reporting Safety Defects to the
United States Government ..........................7-15
Reporting Safety Defects to the
Canadian Government ................................7-16
Reporting Safety Defects to
General Motors .........................................7-16
Service Publications Ordering Information .........7-16
Vehicle Data Recording and Privacy ................7-17
Event Data Recorders ...................................7-18
OnStar® ......................................................7-19
Navigation System ........................................7-19
Radio FrequencyIdentification (RFID) ...................................7-19
7-1
Customer Assistance and Information
Customer Satisfaction Procedure Your satisfaction and goodwill are important to your dealer and to Pontiac. Normally, any concerns with the sales transaction or the operation of the vehicle will be resolved by the dealer’s sales or service departments. Sometimes, however, despite the best intentions of all concerned, misunderstandings can occur. If your concern has not been resolved to your satisfaction, the following steps should be taken:
STEP ONE: Discuss your concern with a member of dealership management. Normally, concerns can be quickly resolved at that level. If the matter has already been reviewed with the sales, service, or parts manager, contact the owner of the dealership or the general manager.
STEP TWO: If after contacting a member of dealership management, it appears your concern cannot be resolved by the dealership without further help, in the U.S., call the Pontiac Customer Assistance Center at 1-800-762-2737. In Canada, call General Motors of Canada Customer Communication Centre at 1-800-263-3777 (English) or 1-800-263-7854 (French).
We encourage you to call the toll-free number in order to give your inquiry prompt attention. Have the following information available to give the Customer Assistance Representative: (cid:129) Vehicle Identification Number (VIN). This is available from the vehicle registration or title, or the plate at the top left of the instrument panel and visible through the windshield.
(cid:129) Dealership name and location. (cid:129) Vehicle delivery date and present mileage. When contacting Pontiac, remember that your concern will likely be resolved at a dealer’s facility. That is why we suggest you follow Step One first.
7-2
STEP THREE — U.S. Owners: Both General Motors and your dealer are committed to making sure you are completely satisfied with your new vehicle. However, if you continue to remain unsatisfied after following the procedure outlined in Steps One and Two, you can file with the BBB Auto Line Program to enforce your rights.
The BBB Auto Line Program is an out of court program administered by the Council of Better Business Bureaus to settle automotive disputes regarding vehicle repairs or the interpretation of the New Vehicle Limited Warranty. Although you may be required to resort to this informal dispute resolution program prior to filing a court action, use of the program is free of charge and your case will generally be heard within 40 days. If you do not agree with the decision given in your case, you may reject it and proceed with any other venue for relief available to you.
You can contact the BBB Auto Line Program using the toll-free telephone number or write them at the following address:
BBB Auto Line Program Council of Better Business Bureaus, Inc. 4200 Wilson Boulevard Suite 800
Arlington, VA 22203-1838
Telephone: 1-800-955-5100
www.dr.bbb.org/goautoThis program is available in all 50 states and the District of Columbia. Eligibility is limited by vehicle age, mileage and other factors. General Motors reserves the right to change eligibility limitations and/or discontinue its participation in this program.
7-3
STEP THREE — Canadian Owners: In the event that you do not feel your concerns have been addressed after following the procedure outlined in Steps One and Two, General Motors of Canada Limited wants you to be aware of its participation in a no-charge Mediation/Arbitration Program. General Motors of Canada Limited has committed to binding arbitration of owner disputes involving factory-related vehicle service claims. The program provides for the review of the facts involved by an impartial third party arbiter, and may include an informal hearing before the arbiter. The program is designed so that the entire dispute settlement process, from the time you file your complaint to the final decision, should be completed in approximately 70 days. We believe our impartial program offers advantages over courts in most jurisdictions because it is informal, quick, and free of charge.
For further information concerning eligibility in the Canadian Motor Vehicle Arbitration Plan (CAMVAP), call toll-free 1-800-207-0685, or call the General Motors Customer Communication Centre, 1-800-263-3777
(English), 1-800-263-7854 (French), or write to:Mediation/Arbitration Program c/o Customer Communication Centre General Motors of Canada Limited Mail Code: CA1-163-005
1908 Colonel Sam Drive Oshawa, Ontario L1H 8P7Your inquiry should be accompanied by the Vehicle Identification Number (VIN).
7-4
Online Owner Center Online Owner Center (U.S.) — www.gmownercenter.com/pontiac Information and services customized for your specific vehicle — all in one convenient place. (cid:129) Digital owner manual, warranty information,
and more
(cid:129) Online service and maintenance records
Find Pontiac dealers for service nationwide
(cid:129) Exclusive privileges and offers (cid:129) Recall notices for your specific vehicle (cid:129) OnStar® and GM Cardmember Services Earnings
summaries
Other Helpful Links: Pontiac — www.pontiac.com Pontiac Merchandise — www.pontiacmall.com Help Center — www.pontiac.com/helpcenter
FAQ
(cid:129) Contact Us
My GM Canada (Canada) — www.gm.ca My GM Canada is a password-protected section of www.gm.ca where you can save information on GM vehicles, get personalized offers, and use handy tools and forms with greater ease. Here are a few of the valuable tools and services you will have access to: (cid:129) My Showroom: Find and save information on
vehicles and current offers in your area.
(cid:129) My Dealers/Retailers: Save details such as address
and phone number for each of your preferred GM dealers/retailers.
(cid:129) My Driveway: Access quick links to parts and
service estimates, check trade-in values, or schedule a service appointment by adding the vehicles you own to your driveway profile.
(cid:129) My Preferences: Manage your profile and use tools
and forms with greater ease.
To sign up, visit the My GM Canada section within www.gm.ca.
7-5
(cid:129) (cid:129) Customer Assistance for Text Telephone (TTY) Users To assist customers who are deaf, hard of hearing, or speech-impaired and who use Text Telephones (TTYs), Pontiac has TTY equipment available at its Customer Assistance Center. Any TTY user in the U.S. can communicate with Pontiac by dialing: 1-800-833-PONT (7668). (TTY users in Canada can dial 1-800-263-3830.)
Customer Assistance Offices Pontiac encourages customers to call the toll-free number for assistance. However, if a customer wishes to write or e-mail Pontiac, the letter should be addressed to: United States — Customer Assistance
Pontiac Customer Assistance Center P.O. Box 33172
Detroit, MI 48232-5172
www.Pontiac.com 1-800-762-2737 or 1-800-833-7668 (For Text Telephone devices (TTYs)) Roadside Assistance: 1-800-ROADSIDE (762-3743)From Puerto Rico:
1-800-496-9992 (English) 1-800-496-9993 (Spanish)
From U.S. Virgin Islands:
1-800-496-9994
7-6
Canada — Customer Assistance
General Motors of Canada Limited Customer Communication Centre, CA1-163-005
1908 Colonel Sam Drive Oshawa, Ontario L1H 8P7
www.gmcanada.com 1-800-263-3777 (English) 1-800-263-7854 (French) 1-800-263-3830 (For Text Telephone devices (TTYs)) Roadside Assistance: 1-800-268-6800Overseas — Customer Assistance Please contact the local General Motors Business Unit. Mexico, Central America and Caribbean Islands/Countries (Except Puerto Rico and U.S. Virgin Islands) — Customer Assistance
General Motors de Mexico, S. de R.L. de C.V. Customer Assistance Center Paseo de la Reforma #2740
Col. Lomas de Bezares C.P. 11910, Mexico, D.F. 01-800-508-0000
Long Distance: 011-52-53 29 0 800GM Mobility Reimbursement Program
This program, available to qualified applicants, can reimburse you up to $1,000 of the cost of eligible aftermarket adaptive equipment required for your vehicle, such as hand controls or a wheelchair/scooter lift. The offer is available for a very limited period of time from the date of vehicle purchase/lease. For more details, or to determine your vehicle’s eligibility, visit gmmobility.com or call the GM Mobility Assistance Center at 1-800-323-9935. Text telephone (TTY) users, call 1-800-833-9935. General Motors of Canada also has a Mobility Program. Call 1-800-GM-DRIVE (463-7483) for details. TTY users call 1-800-263-3830.
Roadside Assistance Program For U.S. purchased vehicles, call 1-800-ROADSIDE (762-3743); (Text telephone (TTY): 1-888-889-2438). For Canadian purchased vehicles, call 1-800-268-6800. Service is available 24 hours a day, 365 days a year. Calling for Assistance When calling Roadside Assistance, have the following information ready: (cid:129) Your name, home address, and home telephone
number Telephone number of your location Location of the vehicle
(cid:129) Model, year, color, and license plate number of the
vehicle
(cid:129) Odometer reading, Vehicle Identification Number
(VIN), and delivery date of the vehicle
(cid:129) Description of the problem
7-7
(cid:129) (cid:129) Coverage Services are provided up to 5 years/100,000 miles (160 000 km), whichever comes first. In the U.S., anyone driving the vehicle is covered. In Canada, a person driving the vehicle without permission from the owner is not covered. Roadside Assistance is not a part of the New Vehicle Limited Warranty. Pontiac and General Motors of Canada Limited reserve the right to make any changes or discontinue the Roadside Assistance program at any time without notification. Pontiac and General Motors of Canada Limited reserve the right to limit services or payment to an owner or driver if they decide the claims are made too often, or the same type of claim is made many times.
7-8
Services Provided (cid:129) Emergency Fuel Delivery: Delivery of enough fuel for the vehicle to get to the nearest service station. Lock-Out Service: Service is provided to unlock the vehicle if you are locked out. A remote unlock may be available if you have OnStar®. For security reasons, the driver must present identification before this service is given.
(cid:129) Emergency Tow From a Public Road or Highway:
Tow to the nearest Pontiac dealer for warranty service, or if the vehicle was in a crash and cannot be driven. Assistance is also given when the vehicle is stuck in sand, mud, or snow. Flat Tire Change: Service is provided to change a flat tire with the spare tire. The spare tire, if equipped, must be in good condition and properly inflated. It is the owner’s responsibility for the repair or replacement of the tire if it is not covered by the warranty.
(cid:129) Battery Jump Start: Service is provided to jump
start a dead battery. Trip Interruption Benefits and Assistance: If your trip is interrupted due to a warranty failure, incidental expenses may be reimbursed during the 5 years/ 100,000 miles (160 000 km) Powertrain warranty period. Items considered are hotel, meals, and rental car.
(cid:129) (cid:129) (cid:129) Trip Interruption Benefits and Assistance: Must be over 250 kilometres from where your trip was started to qualify. General Motors of Canada Limited requires pre-authorization, original detailed receipts, and a copy of the repair orders. Once authorization has been received, the Roadside Assistance advisor will help you make arrangements and explain how to receive payment.
(cid:129) Alternative Service: If assistance cannot be provided right away, the Roadside Assistance advisor may give you permission to get local emergency road service. You will receive payment, up to $100, after sending the original receipt to Roadside Assistance. Mechanical failures may be covered, however any cost for parts and labor for repairs not covered by the warranty are the owner responsibility.
Services Not Included in Roadside Assistance
Impound towing caused by violation of any laws. Legal fines.
(cid:129) Mounting, dismounting or changing of snow tires,
chains, or other traction devices. Towing or services for vehicles driven on a non-public road or highway.
Services Specific to Canadian Purchased Vehicles
Fuel delivery: Reimbursement is approximately $5 Canadian. Diesel fuel delivery may be restricted. Propane and other fuels are not provided through this service. Lock-Out Service: Vehicle registration is required. Trip Routing Service: Detailed maps of North America are provided when requested either with the most direct route or the most scenic route. There is a limit of six requests per year. Additional travel information is also available. Allow three weeks for delivery.
7-9
(cid:129) (cid:129) (cid:129) (cid:129) (cid:129) (cid:129) (cid:129) Scheduling Service Appointments When your vehicle requires warranty service, contact your dealer/retailer and request an appointment. By scheduling a service appointment and advising your service consultant of your transportation needs, your dealer/retailer can help minimize your inconvenience. If your vehicle cannot be scheduled into the service
