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Replace passenger compartment air filter. (1)
Inspect evaporative control system. (2)
Replace engine air cleaner filter. (3)
Replace spark plugs. Inspect spark plug wires.
For GVW under 8600 lbs, change transfer case fluid, if equipped with 4WD. (4)
For GVW over 8600 lbs, change transfer case fluid, if equipped with 4WD. (4)
Drain and fill engine cooling system. (5)
Visually inspect accessory drive belts. (6)
Replace brake fluid. (7)
Footnotes — Maintenance Schedule Additional Required Services — Normal (1) Or every two years, whichever comes first. More frequent replacement may be needed if the vehicle is driven in areas with heavy
traffic, poor air quality, areas with high dust levels or are sensitive to environmental allergens. Filter replacement may also be needed if you notice reduced airflow, windows fogging up, or odors. Your local GM
Service location can help you determine when it is the right time to replace your filter. (2) Check all fuel and vapor lines and hoses for proper hook-up, routing, and condition.
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(3) Or every four years, whichever comes first. If driving in dusty conditions, inspect the filter at each oil change or more often as needed. (4) Do not directly power wash the transfer case and/or front/rear axle output seals. High pressure water can overcome the seals and contaminate the transfer case fluid. Contaminated fluid will decrease the life of the transfer case and/or axles and should be replaced. (5) Or every five years, whichever comes first. See Cooling System 0 266. (6) Or every 10 years, whichever comes first. Inspect for fraying, excessive cracking, or damage; replace, if needed. (7) Replace brake fluid every five years. See Brake Fluid 0 275.
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Maintenance Schedule Additional Required Services - Severe
Rotate tires and perform Required Services. Check engine oil level and oil life percentage. Change engine oil and filter, if needed.
Replace passenger compartment air filter. (1)
Inspect evaporative control system. (2)
Replace engine air cleaner filter. (3)
Replace spark plugs. Inspect spark plug wires.
Change automatic transmission fluid and filter.
For GVW under 8600 lbs, change transfer case fluid, if equipped with 4WD. (4)
For GVW over 8600 lbs, change transfer case fluid, if equipped with 4WD. (4)
Drain and fill engine cooling system. (5)
Visually inspect accessory drive belts. (6)
Replace brake fluid. (7)
Footnotes — Maintenance Schedule Additional Required Services — Severe (1) Or every two years, whichever comes first. More frequent replacement may be needed if the
vehicle is driven in areas with heavy traffic, poor air quality, areas with high dust levels or are sensitive to environmental allergens. Filter replacement may also be needed if you notice reduced airflow, windows fogging up, or odors. Your local GM
Service location can help you determine when it is the right time to replace your filter. (2) Check all fuel and vapor lines and hoses for proper hook-up, routing, and condition.
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Special Application Services . Severe Commercial Use
Vehicles Only: Lubricate chassis components every 5 000 km/ 3,000 mi.
. Have underbody flushing service
performed. See "Underbody Maintenance" in Exterior Care 0 335.
(3) Or every four years, whichever comes first. If driving in dusty conditions, inspect the filter at each oil change or more often as needed. (4) Do not directly power wash the transfer case and/or front/rear axle output seals. High pressure water can overcome the seals and contaminate the transfer case fluid. Contaminated fluid will decrease the life of the transfer case and/or axles and should be replaced. (5) Or every five years, whichever comes first. See Cooling System 0 266. (6) Or every 10 years, whichever comes first. Inspect for fraying, excessive cracking, or damage; replace, if needed. (7) Replace brake fluid every five years. See Brake Fluid 0 275.
Additional Maintenance and Care Your vehicle is an important investment and caring for it properly may help to avoid future costly repairs. To maintain vehicle performance, additional maintenance services may be required. It is recommended that your dealer perform these services — their trained dealer technicians know your vehicle best. Your dealer can also perform a thorough assessment with a multi-point inspection to recommend when your vehicle may need attention. The following list is intended to explain the services and conditions to look for that may indicate services are required.
Battery The 12-volt battery supplies power to start the engine and operate any additional electrical accessories.
GMC Sierra Denali Owner Manual (GMNA-Localizing-U.S./Canada/Mexico- 9234761) - 2016 - crc - 7/24/15
. To avoid break-down or failure to
start the vehicle, maintain a battery with full cranking power. . Trained dealer technicians have the diagnostic equipment to test the battery and ensure that the connections and cables are corrosion-free.
Belts . Belts may need replacing if they
squeak or show signs of cracking or splitting.
. Trained dealer technicians have access to tools and equipment to inspect the belts and recommend adjustment or replacement when necessary.
Brakes Brakes stop the vehicle and are crucial to safe driving. . Signs of brake wear may include
chirping, grinding, or squealing noises, or difficulty stopping.
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. Trained dealer technicians have access to tools and equipment to inspect the brakes and recommend quality parts engineered for the vehicle.
Fluids Proper fluid levels and approved fluids protect the vehicle’s systems and components. See Recommended Fluids and Lubricants 0 355 for GM approved fluids. . Engine oil and windshield
washer fluid levels should be checked at every fuel fill. Instrument cluster lights may come on to indicate that fluids may be low and need to be filled.
Hoses Hoses transport fluids and should be regularly inspected to ensure that there are no cracks or leaks. With a multi-point inspection, your dealer can inspect the hoses and advise if replacement is needed.
Lamps Properly working headlamps, taillamps, and brake lamps are important to see and be seen on the road. . Signs that the headlamps need
attention include dimming, failure to light, cracking, or damage. The brake lamps need to be checked periodically to ensure that they light when braking. . With a multi-point inspection,
your dealer can check the lamps and note any concerns.
Shocks and Struts Shocks and struts help aid in control for a smoother ride. . Signs of wear may include
steering wheel vibration, bounce/ sway while braking, longer stopping distance, or uneven tire wear.
. As part of the multi-point inspection, trained dealer technicians can visually inspect the shocks and struts for signs
Wiper Blades Wiper blades need to be cleaned and kept in good condition to provide a clear view. . Signs of wear include streaking, skipping across the windshield, and worn or split rubber.
. Trained dealer technicians can
check the wiper blades and replace them when needed.
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of leaking, blown seals, or damage, and can advise when service is needed.
Tires Tires need to be properly inflated, rotated, and balanced. Maintaining the tires can save money and fuel, and can reduce the risk of tire failure. . Signs that the tires need to be replaced include three or more visible treadwear indicators; cord or fabric showing through the rubber; cracks or cuts in the tread or sidewall; or a bulge or split in the tire.
. Trained dealer technicians can
inspect and recommend the right tires. Your dealer can also provide tire/wheel balancing services to ensure smooth vehicle operation at all speeds. Your dealer sells and services name brand tires.
Vehicle Care To help keep the vehicle looking like new, vehicle care products are available from your dealer. For
information on how to clean and protect the vehicle’s interior and exterior, see Interior Care 0 340 and Exterior Care 0 335.
Wheel Alignment Wheel alignment is critical for ensuring that the tires deliver optimal wear and performance. . Signs that the alignment may
need to be adjusted include pulling, improper vehicle handling, or unusual tire wear.
. Your dealer has the required equipment to ensure proper wheel alignment.
Windshield For safety, appearance, and the best viewing, keep the windshield clean and clear. . Signs of damage include
scratches, cracks, and chips.
. Trained dealer technicians can
inspect the windshield and recommend proper replacement if needed.
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Recommended Fluids, Lubricants, and Parts
Recommended Fluids and Lubricants This maintenance section applies to vehicles with a gasoline engine. If the vehicle has a diesel engine and/or an Allison Transmission, see the recommended fluids and lubricants section in the Duramax diesel supplement. Fluids and lubricants identified below by name, part number, or specification can be obtained from your dealer.
Usage
Engine Oil
Engine Coolant
Hydraulic Brake System
Windshield Washer
Hydraulic Power Steering System
(2500/3500 Series Only)
Automatic Transmission (All except
6.2L with 8-Speed transmission) Automatic Transmission (6.2L with
8-Speed transmission)
Transfer Case (Four-Wheel Drive)
Fluid/Lubricant
Engine oil meeting the dexos1™ specification of the proper SAE viscosity grade. AC Delco dexos1 Synthetic Blend is recommended. See Engine Oil 0 258. 50/50 mixture of clean, drinkable water and use only DEX-COOL® coolant. See Engine Coolant 0 267. DOT 3 Hydraulic Brake Fluid (GM Part No. 19299818, in Canada 19299819). Automotive windshield washer fluid that meets regional freeze protection requirements. GM Power Steering Fluid (GM Part No. 19329450, in Canada 19329451).
DEXRON®-VI Automatic Transmission Fluid.
DEXRON®-HP Automatic Transmission Fluid (GM Part No. 19300536, in Canada 19300537). DEXRON®-VI Automatic Transmission Fluid.
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Usage
Floor Shift Linkage
Chassis Lubrication
Front Axle – Four-Wheel Drive
Rear Axle (1500 Series)
Rear Axle (2500/3500 Series)
Front Axle Driveshaft Splines (All 1500/2500/3500 Series) and Rear Axle Driveshaft Splines (All 1500
Series)
Key Lock Cylinders, Hood Hinges,
Body Door Hinge Pins, Tailgate
Hinge and Linkage, Fuel Door Hinge, Tailgate Handle Pivot Points, Hinges,
Latch Bolt, and Linkage Weatherstrip Conditioning
Weatherstrip Squeaks
Fluid/Lubricant
Lubriplate Lubricant Aerosol (GM Part No. 89021668, in Canada 89021674) or lubricant meeting requirements of NLGI #2 Category LB or GC-LB. Chassis Lubricant (GM Part No. 12377985, in Canada 88901242) or lubricant meeting requirements of NLGI #2, Category LB or GC-LB. SAE 75W-90 Synthetic Axle Lubricant (GM Part No. 88900401, in Canada 89021678). SAE 75W-85 Synthetic Axle Lubricant (GM Part No. 19300457, in Canada 19300458). SAE 75W-90 Synthetic Axle Lubricant (GM Part No. 88900401, in Canada 89021678). Spline Lubricant, Special Lubricant (GM Part No. 19257121, in Canada 19257122).
Multi-Purpose Lubricant, Superlube (GM Part No. 12346241, in Canada 10953474).
Weatherstrip Lubricant (GM Part No. 3634770, in Canada 10953518) or Dielectric Silicone Grease (GM Part No. 12345579, in Canada 10953481). Synthetic Grease with Teflon, Superlube (GM Part No. 12371287, in Canada 10953437).
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Maintenance Replacement Parts Replacement parts identified below by name, part number, or specification can be obtained from your dealer. If your vehicle has a diesel engine, see the Duramax diesel supplement for more information.
Part
GM Part Number
ACDelco Part Number
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357
Engine Air Cleaner/Filter Oil Filter
5.3L V8
6.0L V8
6.2L V8Passenger Compartment Air Filter Spark Plugs
5.3L V8
6.0L V8
6.2L V8Wiper Blades
Driver Side – 55 cm (21.7 in) Passenger Side – 55 cm (21.7 in)
22845992
A3181C
89017525
19303975
89017525
2280878112622441
12621258
1262244122754397
22754397PF63
PF48E PF63
CF18841-114
41-110
41-114– –
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Maintenance Records After the scheduled services are performed, record the date, odometer reading, who performed the service, and the type of services performed in the boxes provided. Retain all maintenance receipts.
Date
Odometer Reading
Serviced By
Services Performed
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Technical Data
Vehicle Identification
Vehicle Identification
Vehicle Identification
Number (VIN) . . . . . . . . . . . . . . . 359
Service Parts Identification
Label . . . . . . . . . . . . . . . . . . . . . . . . 359
Vehicle Data
Capacities and
Specifications . . . . . . . . . . . . . . . 360
Engine Drive Belt Routing . . . . 362Vehicle Identification Number (VIN)
This legal identifier is in the front corner of the instrument panel, on the left side of the vehicle. It can be seen through the windshield from outside. The VIN also appears on the Vehicle Certification and Service Parts labels and certificates of title and registration. Engine Identification The eighth character in the VIN is the engine code. This code identifies the vehicle's engine, specifications, and replacement parts. See “Engine Specifications” under Capacities and Specifications 0 360 for the vehicle's engine code.
Technical Data
359
Service Parts Identification Label This label, on the inside of the glove box, has the following information: . Vehicle Identification
Number (VIN).
. Model designation. . Paint information. . Production options and special
equipment.
Do not remove this label from the vehicle.
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Vehicle Data
Capacities and Specifications The following approximate capacities are given in metric and English conversions. See Recommended Fluids and Lubricants 0 355. If the vehicle has a diesel engine, see the Duramax diesel supplement.
Application
Air Conditioning Refrigerant
Capacities
Metric
English
For the air conditioning system refrigerant type and charge amount, see the refrigerant label under the
hood. See your dealer for more information.
Cooling System
5.3L V8
6.0L V8
6.2L V8Engine Oil with Filter
5.3L V8
6.0L V8
6.2L V8
Fuel Tank1500 Series
15.7 L 16.1 L 15.7 L
7.6 L 5.7 L 7.6 L
98.4 L
16.6 qt 17.0 qt 16.6 qt
8.0 qt 6.0 qt 8.0 qt
26.0 gal
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Application
2500 Series and 3500 Series Standard Box 3500 Series Long Box
Capacities
Metric 136.3 L 136.3 L
Transfer Case Fluid Wheel Nut Torque All capacities are approximate. When adding, be sure to fill to the approximate level, as recommended in this manual. Recheck fluid level after filling.
190 Y
1.5 L
English 36.0 gal 36.0 gal 1.6 qt 140 lb ft
5.3L V8 (L83)
6.0L V8 (L96)
6.2L V8 (L86)
Engine Specifications
Engine
VIN Code
Spark Plug Gap
0.95–1.10 mm (0.037–
0.043 in)
0.95–1.10 mm (0.037–
0.043 in)
0.95–1.10 mm (0.037–
0.043 in)
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Engine Drive Belt Routing
5.3L and 6.2L V8 Engines
6.0L V8 Engines
If the vehicle has a diesel engine, see the Duramax diesel supplement.
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Customer Information
Customer Information
Customer Satisfaction
Procedure . . . . . . . . . . . . . . . . . . . 363
Customer Assistance
Offices . . . . . . . . . . . . . . . . . . . . . . 365
Customer Assistance for Text
Telephone (TTY) Users . . . . . 365
Online Owner Center . . . . . . . . . 366
GM Mobility ReimbursementProgram . . . . . . . . . . . . . . . . . . . . 366
Roadside Assistance
Program . . . . . . . . . . . . . . . . . . . . 367
Scheduling Service
Appointments . . . . . . . . . . . . . . . 369
Courtesy Transportation
Program . . . . . . . . . . . . . . . . . . . . 369
Collision Damage Repair . . . . . 370
Service Publications OrderingInformation . . . . . . . . . . . . . . . . . . 372
Radio Frequency
Statement . . . . . . . . . . . . . . . . . . . 373
Reporting Safety Defects Reporting Safety Defects to
the United States Government . . . . . . . . . . . . . . . . . 373
Reporting Safety Defects to
the Canadian Government . . . . . . . . . . . . . . . . . 374
Reporting Safety Defects to
General Motors . . . . . . . . . . . . . 374
Vehicle Data Recording and Privacy
Vehicle Data Recording and
Privacy . . . . . . . . . . . . . . . . . . . . . . 374
Event Data Recorders . . . . . . . . 375
OnStar® . . . . . . . . . . . . . . . . . . . . . . 375
Infotainment System . . . . . . . . . . 376Customer Information
363
Customer Information
Customer Satisfaction Procedure Your satisfaction and goodwill are important to your dealer and to GMC. Normally, any concerns with the sales transaction or the operation of the vehicle will be resolved by your dealer's sales or service departments. Sometimes, however, despite the best intentions of all concerned, misunderstandings can occur. If your concern has not been resolved to your satisfaction, the following steps should be taken: STEP ONE : Discuss your concern with a member of dealership management. Normally, concerns can be quickly resolved at that level. If the matter has already been reviewed with the sales, service, or parts manager, contact the owner of your dealership or the general manager. STEP TWO : If after contacting a member of dealership management, it appears your concern cannot be
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resolved by your dealership without further help, in the U.S., call 1-800-462-8782. In Canada, call General Motors of Canada Customer Care Centre at 1-800-263-3777 (English), or 1-800-263-7854 (French). We encourage you to call the toll-free number in order to give your inquiry prompt attention. Have the following information available to give the Customer Assistance representative: . Vehicle Identification
Number (VIN). This is available from the vehicle registration or title, or the plate at the top left of the instrument panel and visible through the windshield.
. Dealership name and location. . Vehicle delivery date and
present mileage.
When contacting GMC, remember that your concern will likely be resolved at a dealer's facility. That is why we suggest following Step One first.
STEP THREE — U.S. Owners : Both General Motors and your dealer are committed to making sure you are completely satisfied with your new vehicle. However, if you continue to remain unsatisfied after following the procedure outlined in Steps One and Two, you can file with the Better Business Bureau (BBB) Auto Line® Program to enforce your rights. The BBB Auto Line Program is an out-of-court program administered by the Council of Better Business Bureaus to settle automotive disputes regarding vehicle repairs or the interpretation of the New Vehicle Limited Warranty. Although you may be required to resort to this informal dispute resolution program prior to filing a court action, use of the program is free of charge and your case will generally be heard within 40 days. If you do not agree with the decision given in your case, you may reject it and proceed with any other venue for relief available to you.
You may contact the BBB Auto Line Program using the toll-free telephone number or write them at the following address: BBB Auto Line Program Council of Better Business Bureaus, Inc. 3033 Wilson Blvd. Suite 600
Arlington, VA 22203-1838
Telephone: 1-800-955-5100
http://www.bbb.org/council/ programs-services/ dispute-handling-and-resolution/ bbb-auto-line This program is available in all 50 states and the District of Columbia. Eligibility is limited by vehicle age, mileage, and other factors. General Motors reserves the right to change eligibility limitations and/or discontinue its participation in this program. STEP THREE — Canadian Owners : In the event that you do not feel your concerns have been addressed after following the procedure outlined in Steps One and Two, General Motors of CanadaGMC Sierra Denali Owner Manual (GMNA-Localizing-U.S./Canada/Mexico- 9234761) - 2016 - crc - 7/24/15
Limited wants you to be aware of its participation in a no-charge Mediation/Arbitration Program. General Motors of Canada Limited has committed to binding arbitration of owner disputes involving factory-related vehicle service claims. The program provides for the review of the facts involved by an impartial third party arbiter, and may include an informal hearing before the arbiter. The program is designed so that the entire dispute settlement process, from the time you file your complaint to the final decision, should be completed in about 70 days. We believe our impartial program offers advantages over courts in most jurisdictions because it is informal, quick, and free of charge. For further information concerning eligibility in the Canadian Motor Vehicle Arbitration Plan (CAMVAP), call toll-free 1-800-207-0685, or call the General Motors Customer Care Centre, 1-800-263-3777 (English), 1-800-263-7854 (French), or write to:
Mediation/Arbitration Program c/o Customer Care Centre General Motors of Canada Limited Mail Code: CA1-163-005
1908 Colonel Sam Drive Oshawa, Ontario L1H 8P7
Your inquiry should be accompanied by the Vehicle Identification Number (VIN).Customer Assistance Offices GMC encourages customers to call the toll-free number for assistance. However, if a customer wishes to write or e-mail GMC, the letter should be addressed to: United States and Puerto Rico GMC Customer Assistance Center P.O. Box 33172
Detroit, MI 48232-5172
www.GMC.com 1-800-GMC-8782 (1-800-462-8782) 1-888-889-2438 (For Text Telephone devices (TTYs)) Roadside Assistance: 1-888-881-3302Customer Information
365
From U.S. Virgin Islands: 1-800-496-9994
Canada General Motors of Canada Limited Customer Care Centre, Mail Code: CA1-163-005
1908 Colonel Sam Drive Oshawa, Ontario L1H 8P7
www.gmc.ca 1-800-263-3777 (English) 1-800-263-7854 (French) 1-800-263-3830 (For Text Telephone Devices (TTYs)) Roadside Assistance: 1-800-268-6800
Overseas Please contact the local General Motors Business Unit.Customer Assistance for Text Telephone (TTY) Users To assist customers who are deaf, hard of hearing, or speech-impaired and who use Text Telephones (TTYs), GMC has TTY equipment
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available at its Customer Assistance Center. Any TTY user in the U.S. can communicate with GMC by dialing: 1-888-889-2438. TTY users in Canada can dial 1-800-263-3830.
Online Owner Center
Online Owner Experience (U.S.) my.gmc.com The GMC online owner experience is a one-stop resource that allows interaction with GMC and keeps important vehicle-specific information in one place.
Membership Benefits E (Vehicle Information) : Download owner manuals and view vehicle-specific how-to videos. G (Maintenance Information) : View maintenance schedules, alerts, and OnStar onboard vehicle diagnostic information. Schedule service appointments. I (Service History) : View and print dealer-recorded service records and self-recorded service records.
D (Preferred Dealer Information) : Select a preferred dealer and view dealer location, maps, phone numbers, and hours. r (Warranty Tracking Information) : Track your vehicle’s warranty information. J (Recall Information) : View active recalls by Vehicle Identification Number (VIN). See Vehicle Identification Number (VIN) 0 359. H (Other Account Information) : View GM Card, SiriusXM Satellite radio (if equipped), and OnStar account information (if equipped). F (Live Chat Support) : Chat live with online help representatives. Visit my.gmc.com to register your vehicle. GMC Owner Centre (Canada) gmcowner.ca Take a trip to the GMC Owner Centre: . Chat live with online help
representatives.
. Use the Vehicle Tools section. . Access third party enthusiast
sites and social media networks. . Locate owner resources such as
lease-end, financing, and warranty information.
. Retrieve your favorite articles, quizzes, tips, and multimedia galleries organized into the Features and Auto Care Sections.
. Download the owner manual for your vehicle, quickly and easily.
. Find the GMC-recommended maintenance services for your vehicle.
GM Mobility Reimbursement Program
GMC Sierra Denali Owner Manual (GMNA-Localizing-U.S./Canada/Mexico- 9234761) - 2016 - crc - 7/24/15
This program is available to qualified applicants for cost reimbursement of eligible aftermarket adaptive equipment required for the vehicle, such as hand controls or a wheelchair/ scooter lift for the vehicle. For more information on the limited offer, visit www.gmmobility.com or call the GM Mobility Assistance Center at 1-800-323-9935. Text Telephone (TTY) users, call 1-800-833-9935. General Motors of Canada also has a Mobility Program. Visit www.gm.ca or call 1-800-GM-DRIVE (463-7483) for details. TTY users call 1-800-263-3830.
Roadside Assistance Program For U.S.-purchased vehicles, call 1-888-881-3302; (Text Telephone (TTY): 1-888-889-2438). For Canadian-purchased vehicles, call 1-800-268-6800. Service is available 24 hours a day, 365 days a year.
Calling for Assistance When calling Roadside Assistance, have the following information ready: . Your name, home address, and
home telephone number. . Telephone number of your
location.
. Location of the vehicle . Model, year, color, and license
plate number of the vehicle. . Odometer reading, Vehicle
Identification Number (VIN), and delivery date of the vehicle. . Description of the problem. Coverage Services are provided for the duration of the vehicle's powertrain warranty. In the U.S., anyone driving the vehicle is covered. In Canada, a person driving the vehicle without permission from the owner is not covered.
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367
Roadside Assistance is not a part of the New Vehicle Limited Warranty. General Motors North America and GMC reserve the right to make any changes or discontinue the Roadside Assistance program at any time without notification. General Motors North America and GMC reserve the right to limit services or payment to an owner or driver if they decide the claims are made too often, or the same type of claim is made many times. Services Provided . Emergency Fuel Delivery:
Delivery of enough fuel for the vehicle to get to the nearest service station.
. Lock-Out Service: Service to
unlock the vehicle if you are locked out. A remote unlock may be available if you have OnStar®. For security reasons, the driver must present identification before this service is given.
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. Emergency Tow from a Public
Road or Highway: Tow to the nearest GMC dealer for warranty service, or if the vehicle was in a crash and cannot be driven. Assistance is not given when the vehicle is stuck in the sand, mud, or snow.
. Flat Tire Change: Service to
change a flat tire with the spare tire. The spare tire, if equipped, must be in good condition and properly inflated. It is the owner's responsibility for the repair or replacement of the tire if it is not covered by the warranty.
. Battery Jump Start: Service to
jump start a dead battery.
. Trip Interruption Benefits and
Assistance: If your trip is interrupted due to a warranty event, incidental expenses may be reimbursed within the Powertrain warranty period. Items considered are reasonable and customary hotel, meals, rental car, or a vehicle being delivered back to the customer, up to 805 km (500 mi).
Services Not Included in Roadside Assistance
Impound towing caused by violation of any laws.
. Legal fines. . Mounting, dismounting,
or changing of snow tires, chains, or other traction devices.
Service is not provided if a vehicle is in an area that is not accessible to the service vehicle or is not a regularly traveled or maintained public road, which includes ice and winter roads. Off-road use is not covered. Services Specific to Canadian-Purchased Vehicles . Fuel Delivery: Reimbursement
is up to 7 liters. Diesel fuel delivery may be restricted. Propane and other fuels are not provided through this service.
. Lock-Out Service: Vehicle
registration is required.
. Trip Interruption Benefits and
Assistance: Must be over 150 kilometers from where your trip was started to qualify. General Motors of Canada Limited requires pre-authorization, original detailed receipts, and a copy of the repair orders. Once authorization has been received, the Roadside Assistance advisor will help to make arrangements and explain how to receive payment.
. Alternative Service: If
assistance cannot be provided right away, the Roadside Assistance advisor may give permission to get local emergency road service. You will receive payment, up to $100, after sending the original receipt to Roadside Assistance. Mechanical failures may be covered, however any cost for parts and labor for repairs not covered by the warranty are the owner responsibility.
GMC Sierra Denali Owner Manual (GMNA-Localizing-U.S./Canada/Mexico- 9234761) - 2016 - crc - 7/24/15
Scheduling Service Appointments When the vehicle requires warranty service, contact your dealer and request an appointment. By scheduling a service appointment and advising the service consultant of your transportation needs, your dealer can help minimize your inconvenience. If the vehicle cannot be scheduled into the service department immediately, keep driving it until it can be scheduled for service, unless, of course, the problem is safety related. If it is, please call your dealership, let them know this, and ask for instructions. If your dealer requests you to bring the vehicle for service, you are urged to do so as early in the work day as possible to allow for same-day repair.
Courtesy Transportation Program To enhance your ownership experience, we and our participating dealers are proud to offer Courtesy Transportation, a customer support program for vehicles with the Bumper-to-Bumper (Base Warranty Coverage period in Canada), extended powertrain, and/or hybrid-specific warranties in both the U.S. and Canada. Several Courtesy Transportation options are available to assist in reducing inconvenience when warranty repairs are required. Courtesy Transportation is not a part of the New Vehicle Limited Warranty. A separate booklet entitled “Limited Warranty and Owner Assistance Information” furnished with each new vehicle provides detailed warranty coverage information.
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Transportation Options Warranty service can generally be completed while you wait. However, if you are unable to do so, your dealer may offer the following transportation options:
Shuttle Service This includes one-way or round-trip shuttle service within reasonable time and distance parameters of your dealer's area.
Public Transportation or Fuel Reimbursement If overnight warranty repairs are needed, and public transportation is used, the expense must be supported by original receipts and within the maximum amount allowed by GM for shuttle service. If U.S. customers arrange their own transportation, limited reimbursement for reasonable fuel expenses may be available. Claim amounts should reflect actual costs and be supported by original receipts. See your dealer for information.
GMC Sierra Denali Owner Manual (GMNA-Localizing-U.S./Canada/Mexico- 9234761) - 2016 - crc - 7/24/15
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Courtesy Rental Vehicle For an overnight warranty repair, the dealer may provide an available courtesy rental vehicle or provide for reimbursement of a rental vehicle. Reimbursement is limited and must be supported by original receipts as well as a signed and completed rental agreement and meet state/ provincial, local, and rental vehicle provider requirements.
