2014 GMC Savana Owners Manual

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Maintenance Schedule Additional Required Services - Normal

Rotate tires and perform Required Services. Check engine oil level and oil life percentage. Change engine oil and filter, if needed. Lubricate the steering linkage (7).

Inspect evaporative control system. (1)

Replace engine air cleaner filter. (2)

Replace spark plugs. Inspect spark plug wires.

Change automatic transmission fluid. Change filter if serviceable.

Change transfer case fluid, if equipped with AWD. (3)

Drain and fill engine cooling system. (4)

Visually inspect accessory drive belts. (5)

Replace brake fluid. (6)

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Footnotes — Maintenance Schedule Additional Required Services - Normal (1) Check all fuel and vapor lines and hoses for proper hook-up, routing, and condition. (2) Or every four years, whichever comes first. (3) Do not directly power wash the transfer case output seals. High pressure water can overcome the seals and contaminate the transfer case fluid. Contaminated fluid will decrease the life of the transfer case and should be replaced.

(4) Or every five years, whichever comes first. See Cooling System on page 10-17. (5) Or every 10 years, whichever comes first. Inspect for fraying, excessive cracking, or damage; replace, if needed. (6) Or every 10 years, whichever comes first. (7) 2500/3500 series vehicles only. For severe commercial use vehicles, see Special Application Services on page 11-8.

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Service and Maintenance

11-7

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Maintenance Schedule Additional Required Services - Severe

Rotate tires and perform Required Services. Check engine oil level and oil life percentage. Change engine oil and filter, if needed. Lubricate the steering linkage (7).

Inspect evaporative control system. (1)

Replace engine air cleaner filter. (2)

Change automatic transmission fluid. Change filter if serviceable.

Change transfer case fluid, if equipped with AWD. (3)

Replace spark plugs. Inspect spark plug wires.

Drain and fill engine cooling system. (4)

Visually inspect accessory drive belts. (5)

Replace brake fluid. (6)

Footnotes — Maintenance Schedule Additional Required Services - Severe (1) Check all fuel and vapor lines and hoses for proper hook-up, routing, and condition.

(2) Or every four years, whichever comes first. (3) Do not directly power wash the transfer case output seals. High pressure water can overcome the seals and contaminate the transfer

case fluid. Contaminated fluid will decrease the life of the transfer case and should be replaced. (4) Or every five years, whichever comes first. See Cooling System on page 10-17.

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Service and Maintenance

(5) Or every 10 years, whichever comes first. Inspect for fraying, excessive cracking, or damage; replace, if needed. (6) Or every 10 years, whichever comes first. (7) 2500/3500 series vehicles only. For severe commercial use vehicles, see Special Application Services on page 11-8.

Special Application Services . Vehicles with Dual Wheels:

Check dual wheel nut torque at 160, 1 600 and 10 000 km (100, 1,000 and 6,000 mi) of driving. Repeat this service whenever a tire/wheel is serviced or removed.

. Severe Commercial Use

Vehicles Only: Lubricate chassis components every 5 000 km/ 3,000 mi.

. Have underbody flushing service

performed. See “Underbody Maintenance” in Exterior Care on page 10-86.

Additional Maintenance and Care Your vehicle is an important investment and caring for it properly may help to avoid future costly repairs. To maintain vehicle performance, additional maintenance services may be required. It is recommended that your dealer perform these services — their trained dealer technicians know your vehicle best. Your dealer can also perform a thorough assessment with a multi-point inspection to recommend when your vehicle may need attention. The following list is intended to explain the services and conditions to look for that may indicate services are required.

Battery The battery supplies power to start the engine and operate any additional electrical accessories.

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To avoid break-down or failure to start the vehicle, maintain a battery with full cranking power. Trained dealer technicians have the diagnostic equipment to test the battery and ensure that the connections and cables are corrosion-free.

Belts . Belts may need replacing if they

squeak or show signs of cracking or splitting. Trained dealer technicians have access to tools and equipment to inspect the belts and recommend adjustment or replacement when necessary.

Brakes Brakes stop the vehicle and are crucial to safe driving. . Signs of brake wear may include

chirping, grinding, or squealing noises, or difficulty stopping.

Service and Maintenance

11-9

Trained dealer technicians have access to tools and equipment to inspect the brakes and recommend quality parts engineered for the vehicle.

Fluids Proper fluid levels and approved fluids protect the vehicle’s systems and components. See Recommended Fluids and Lubricants on page 11-11 for GM approved fluids. . Engine oil and windshield

washer fluid levels should be checked at every fuel fill. Instrument cluster lights may come on to indicate that fluids may be low and need to be filled.

Hoses Hoses transport fluids and should be regularly inspected to ensure that there are no cracks or leaks. With a multi-point inspection, your dealer can inspect the hoses and advise if replacement is needed.

Lamps Properly working headlamps, taillamps, and brake lamps are important to see and be seen on the road. . Signs that the headlamps need

attention include dimming, failure to light, cracking, or damage. The brake lamps need to be checked periodically to ensure that they light when braking. . With a multi-point inspection,

your dealer can check the lamps and note any concerns.

Shocks and Struts Shocks and struts help aid in control for a smoother ride. . Signs of wear may include

steering wheel vibration, bounce/ sway while braking, longer stopping distance, or uneven tire wear.

. As part of the multi-point inspection, trained dealer technicians can visually inspect

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the shocks and struts for signs of leaking, blown seals, or damage, and can advise when service is needed.

Tires Tires need to be properly inflated, rotated, and balanced. Maintaining the tires can save money and fuel, and can reduce the risk of tire failure. . Signs that the tires need to be replaced include three or more visible treadwear indicators; cord or fabric showing through the rubber; cracks or cuts in the tread or sidewall; or a bulge or split in the tire. Trained dealer technicians can inspect and recommend the right tires. Your dealer can also provide tire/wheel balancing services to ensure smooth vehicle operation at all speeds. Your dealer sells and services name brand tires.

Vehicle Care To help keep the vehicle looking like new, vehicle care products are available from your dealer. For information on how to clean and protect the vehicle’s interior and exterior, see Interior Care on page 10-91 and Exterior Care on page 10-86.

Wheel Alignment Wheel alignment is critical for ensuring that the tires deliver optimal wear and performance. . Signs that the alignment may

need to be adjusted include pulling, improper vehicle handling, or unusual tire wear.

. Your dealer has the required equipment to ensure proper wheel alignment.

Windshield For safety, appearance, and the best viewing, keep the windshield clean and clear.

. Signs of damage include

scratches, cracks, and chips. Trained dealer technicians can inspect the windshield and recommend proper replacement if needed.

Wiper Blades Wiper blades need to be cleaned and kept in good condition to provide a clear view. . Signs of wear include streaking, skipping across the windshield, and worn or split rubber. Trained dealer technicians can check the wiper blades and replace them when needed.

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Recommended Fluids

Recommended Fluids and Lubricants

This maintenance section applies to vehicles with a gasoline engine. If the vehicle has a diesel engine, see the maintenance schedule section in the Duramax diesel supplement.

Fluids and lubricants identified below by name, part number, or specification can be obtained from your dealer.

Usage

Engine Oil

Engine Coolant

Hydraulic Brake System

Windshield Washer

Parking Brake Cable Guides

Power Steering System Automatic Transmission

Fluid/Lubricant

Use only engine oil licensed to the dexos1 specification of the proper SAE viscosity grade. ACDelco dexos1 Synthetic Blend is recommended. See Engine Oil on page 10-7. 50/50 mixture of clean, drinkable water and use only DEX-COOL Coolant. See Engine Coolant on page 10-18. DOT 3 Hydraulic Brake Fluid (GM Part No. 19299818, in Canada 19299819). Automotive windshield washer fluid that meets regional freeze protection requirements. Chassis Lubricant (GM Part No. 12377985, in Canada 88901242) or lubricant meeting requirements of NLGI #2, Category LB or GC-LB. GM Power Steering Fluid (GM Part No. 89021185, in Canada 89021186). DEXRON®-VI Automatic Transmission Fluid.

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Usage

Key Lock Cylinders

Chassis Lubrication

Front Wheel Bearings

Front and Rear Axle

Transfer Case Hood Hinges

Weatherstrip Conditioning

Weatherstrip Squeaks

Fluid/Lubricant

Multi-Purpose Lubricant, Superlube (GM Part No. 12346241, in Canada 10953474). Chassis Lubricant (GM Part No. 12377985, in Canada 88901242) or lubricant meeting requirements of NLGI #2, Category LB or GC-LB. Wheel bearing lubricant meeting requirements of NLGI #2, Category GC or GC-LB (GM Part No. 1051344, in Canada 993037). SAE 75W-90 Synthetic Axle Lubricant (GM Part No. 89021677, in Canada 89021678). DEXRON®-VI Automatic Transmission Fluid. Multi-Purpose Lubricant, Superlube (GM Part No. 12346241, in Canada 10953474). Weatherstrip Lubricant (GM Part No. 3634770, in Canada 10953518) or Dielectric Silicone Grease (GM Part No. 12345579, in Canada 10953481). Synthetic Grease with Teflon, Superlube (GM Part No. 12371287, in Canada 10953437).

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Maintenance Replacement Parts

If the vehicle has the Duramax diesel engine, see the Duramax diesel supplement.

Replacement parts identified below by name, part number, or specification can be obtained from your dealer.

Part

GM Part Number

ACDelco Part Number

Engine Air Cleaner/Filter Engine Oil Filter

4.3L V6
4.8L V8; 5.3L V8; 6.0L V8

Spark Plugs

4.3L V6
4.8L V8; 5.3L V8; 6.0L V8

Wiper Blades – 56.0 cm (22 in)

22909882

A3097C

19210284
89017524

12568387
12621258
15214346

PF47E PF48

41-101
41-110

—

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Maintenance Records After the scheduled services are performed, record the date, odometer reading, who performed the service, and the type of services performed in the boxes provided. Retain all maintenance receipts.

Date

Odometer Reading

Serviced By

Services Performed

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Date

Odometer Reading

Serviced By

Services Performed

Service and Maintenance

11-15

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Date

Odometer Reading

Serviced By

Services Performed

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Date

Odometer Reading

Serviced By

Services Performed

Service and Maintenance

11-17

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2 NOTES

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Technical Data

Vehicle Identification

Vehicle Identification

Vehicle Identification

Number (VIN) . . . . . . . . . . . . . . 12-1

Service Parts Identification

Label . . . . . . . . . . . . . . . . . . . . . . . 12-1

Vehicle Data

Capacities and

Specifications . . . . . . . . . . . . . . 12-2
Engine Drive Belt Routing . . . 12-5

Vehicle Identification Number (VIN)

This legal identifier is in the front corner of the instrument panel, on the left side of the vehicle. It can be seen through the windshield from outside. The VIN also appears on the Vehicle Certification and Service Parts labels and certificates of title and registration.

Technical Data

12-1

Engine Identification The eighth character in the VIN is the engine code. This code identifies the vehicle's engine, specifications, and replacement parts. See “Engine Specifications” under Capacities and Specifications on page 12-2 for the vehicle's engine code.

Service Parts Identification Label This label, on the rear edge of the passenger side front door, has the following information: . Vehicle Identification

Number (VIN).

. Model designation. . Paint information. . Production options and special

equipment.

Do not remove this label from the vehicle.

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Technical Data

Vehicle Data

Capacities and Specifications

If the vehicle has a diesel engine, see the Duramax diesel supplement for more information.

The following approximate capacities are given in metric and English conversions. See Recommended Fluids and Lubricants on page 11-11 for more information.

Application

Air Conditioning Refrigerant R134a

Cooling System without Rear Heat

4.3L V6
4.8L V8, 5.3L V8
6.0L V8

Cooling System with Rear Heat

4.3L V6
4.8L V8, 5.3L V8
6.0L V8

Capacities

Metric

English

For the air conditioning system refrigerant charge amount, see the refrigerant label located under the

hood. See your dealer for more information.

9.5 L 11.8 L 13.1 L

12.3 L 14.6 L 16.1 L

10.0 qt 12.4 qt 13.8 qt

13.0 qt 15.4 qt 17.0 qt

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Application

Engine Oil with Filter

4.3L V6
4.8L V8, 5.3L V8, 6.0L V8

Fuel Tank

Cutaway (Optional Tank)* Cutaway (Standard Tank) Passenger and Cargo

Technical Data

12-3

Capacities

Metric

4.3 L 5.7 L

215.7 L 124.9 L 117.3 L

English

4.5 qt 6.0 qt

57.0 gal 33.0 gal 31.0 gal

* 4 039 mm (159 in) wheelbase or 4 496 mm (177 in) wheelbase only Transfer Case Fluid Wheel Nut Torque All capacities are approximate. When adding, be sure to fill to the approximate level, as recommended in this manual. Recheck fluid level after filling.

1.5 qt 140 lb ft

190 Y

1.4 L

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Engine Specifications

Engine

VIN Code

4.3L V6

4.8L V8

5.3L V8

6.0L V8

6.0L V8 CNG/LPG

Transmission

Automatic

Automatic

Automatic

Automatic

Automatic

Spark Plug Gap

1.13–1.50 mm (0.053–

0.059 in)

0.95–1.10 mm (0.037–

0.043 in)

0.95–1.10 mm (0.037–

0.043 in)

0.95–1.10 mm (0.037–

0.043 in)

0.95–1.10 mm (0.037–

0.043 in)

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Engine Drive Belt Routing

Technical Data

12-5

V6 Engine

V8 Engines

If equipped with a diesel engine, see the Duramax diesel supplement.

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2 NOTES

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Customer Information

Customer Information

Customer Satisfaction

Procedure . . . . . . . . . . . . . . . . . . 13-1

Customer Assistance

Offices . . . . . . . . . . . . . . . . . . . . . 13-3

Customer Assistance for Text

Telephone (TTY) Users . . . . . 13-4
Online Owner Center . . . . . . . . 13-4
GM Mobility Reimbursement

Program . . . . . . . . . . . . . . . . . . . . 13-5

Roadside Assistance

Program . . . . . . . . . . . . . . . . . . . . 13-5

Scheduling Service

Appointments . . . . . . . . . . . . . . 13-7

Courtesy Transportation

Program . . . . . . . . . . . . . . . . . . . . 13-7
Collision Damage Repair . . . . 13-9
Service Publications

Ordering Information . . . . . . 13-11

Reporting Safety Defects Reporting Safety Defects to

the United States Government . . . . . . . . . . . . . . . 13-12

Reporting Safety Defects to

the Canadian Government . . . . . . . . . . . . . . . 13-13

Reporting Safety Defects to

General Motors . . . . . . . . . . . 13-13

Vehicle Data Recording and Privacy

Vehicle Data Recording . . . . 13-14
OnStar® . . . . . . . . . . . . . . . . . . . . 13-14
Navigation System . . . . . . . . . 13-15
Radio Frequency

Identification (RFID) . . . . . . . 13-15

Radio Frequency

Statement . . . . . . . . . . . . . . . . . 13-15

Customer Information

13-1

Customer Information

Customer Satisfaction Procedure Your satisfaction and goodwill are important to your dealer and to GMC. Normally, any concerns with the sales transaction or the operation of the vehicle will be resolved by your dealer's sales or service departments. Sometimes, however, despite the best intentions of all concerned, misunderstandings can occur. If your concern has not been resolved to your satisfaction, the following steps should be taken: STEP ONE: Discuss your concern with a member of dealership management. Normally, concerns can be quickly resolved at that level. If the matter has already been reviewed with the sales, service, or parts manager, contact the owner of your dealership or the general manager.

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Customer Information

If after contacting a

STEP TWO: member of dealership management, it appears your concern cannot be resolved by your dealership without further help, in the U.S., call 1-800-462-8782. In Canada, call General Motors of Canada Customer Care Centre at 1-800-263-3777 (English), or 1-800-263-7854 (French). We encourage you to call the toll-free number in order to give your inquiry prompt attention. Have the following information available to give the Customer Assistance representative: . Vehicle Identification

Number (VIN). This is available from the vehicle registration or title, or the plate at the top left of the instrument panel and visible through the windshield.

. Dealership name and location. . Vehicle delivery date and

present mileage.

When contacting GMC, remember that your concern will likely be resolved at a dealer's facility. That is why we suggest following Step One first. STEP THREE — U.S. Owners: Both General Motors and your dealer are committed to making sure you are completely satisfied with your new vehicle. However, if you continue to remain unsatisfied after following the procedure outlined in Steps One and Two, you can file with the Better Business Bureau (BBB) Auto Line® Program to enforce your rights. The BBB Auto Line Program is an out-of-court program administered by the Council of Better Business Bureaus to settle automotive disputes regarding vehicle repairs or the interpretation of the New Vehicle Limited Warranty. Although you may be required to resort to this informal dispute resolution program prior to filling a court action, use of the program is free of charge and your case will generally be heard within

40 days. If you do not agree with the decision given in your case, you may reject it and proceed with any other venue for relief available to you. You may contact the BBB Auto Line Program using the toll-free telephone number or write them at the following address: BBB Auto Line Program Council of Better Business Bureaus, Inc. 4200 Wilson Boulevard Suite 800
Arlington, VA 22203-1838
Telephone: 1-800-955-5100
www.dr.bbb.org/goauto This program is available in all 50 states and the District of Columbia. Eligibility is limited by vehicle age, mileage, and other factors. General Motors reserves the right to change eligibility limitations and/or discontinue its participation in this program.

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For further information concerning eligibility in the Canadian Motor Vehicle Arbitration Plan (CAMVAP), call toll-free 1-800-207-0685, or call the General Motors Customer Care Centre, 1-800-263-3777 (English), 1-800-263-7854 (French), or write to: Mediation/Arbitration Program c/o Customer Care Centre General Motors of Canada Limited Mail Code: CA1-163-005
1908 Colonel Sam Drive Oshawa, Ontario L1H 8P7
Your inquiry should be accompanied by the Vehicle Identification Number (VIN).

Customer Information

13-3

Customer Assistance Offices GMC encourages customers to call the toll-free number for assistance. However, if a customer wishes to write or e-mail GMC, the letter should be addressed to: United States and Puerto Rico GMC Customer Assistance Center P.O. Box 33172
Detroit, MI 48232-5172
www.GMC.com 1-800-GMC-8782 (1-800-462-8782) 1-800-462-8583 (For Text Telephone devices (TTYs)) Roadside Assistance: 1-888-881-3302
From U.S. Virgin Islands: 1-800-496-9994

STEP THREE — Canadian Owners: In the event that you do not feel your concerns have been addressed after following the procedure outlined in Steps One and Two, General Motors of Canada Limited wants you to be aware of its participation in a no-charge Mediation/Arbitration Program. General Motors of Canada Limited has committed to binding arbitration of owner disputes involving factory-related vehicle service claims. The program provides for the review of the facts involved by an impartial third party arbiter, and may include an informal hearing before the arbiter. The program is designed so that the entire dispute settlement process, from the time you file your complaint to the final decision, should be completed in about 70 days. We believe our impartial program offers advantages over courts in most jurisdictions because it is informal, quick, and free of charge.

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Customer Information

Canada General Motors of Canada Limited Customer Care Centre, Mail Code: CA1-163-005
1908 Colonel Sam Drive Oshawa, Ontario L1H 8P7
www.gmc.ca 1-800-263-3777 (English) 1-800-263-7854 (French) 1-800-263-3830 (For Text Telephone Devices (TTYs)) Roadside Assistance: 1-800-268-6800
Overseas Please contact the local General Motors Business Unit.

Customer Assistance for Text Telephone (TTY) Users To assist customers who are deaf, hard of hearing, or speech-impaired and who use Text Telephones (TTYs), GMC has TTY equipment available at its Customer Assistance

Center. Any TTY user in the U.S. can communicate with GMC by dialing: 1-800-462-8583. TTY users in Canada can dial 1-800-263-3830.

Online Owner Center

Online Owner Experience (U.S.) my.gmc.com The GMC online owner experience is a one-stop resource that allows interaction with GMC and keeps important vehicle-specific information in one place.

Membership Benefits E (Vehicle Information): Download owner manuals and view vehicle-specific how-to videos. G (Maintenance Information): View maintenance schedules, required alerts, OnStar onboard vehicle diagnostic information, and schedule service appointments.

I (Service History): View printable dealer-recorded service records and self-recorded service records. D (Preferred Dealer Information): Select a preferred dealer and view dealer location, maps, phone numbers, and hours. J (Warranty Tracking Information): Track the vehicle’s warranty information. J (Recall Information): View active recalls or search by Vehicle Identification Number (VIN). See Vehicle Identification Number (VIN) on page 12-1. H (Other Account Information): View GM Card, SiriusXM Satellite radio, and OnStar account information. F (Live Chat Support): Chat live with online help representatives. Visit my.gmc.com to register your vehicle.

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GMC Owner Centre (Canada) gmcowner.ca Take a trip to the GMC Owner Centre: . Chat live with online help

representatives.

. Use the Vehicle Tools section. . Access third party enthusiast

sites and social media networks. Locate owner resources such as lease-end, financing, and warranty information.

. Retrieve your favorite articles, quizzes, tips, and multimedia galleries organized into the Features and Auto Care Sections.

. Download the owner manual for your vehicle, quickly and easily. Find the GMC-recommended maintenance services for your vehicle.

GM Mobility Reimbursement Program

This program is available to qualified applicants for cost reimbursement of eligible aftermarket adaptive equipment required for the vehicle, such as hand controls or a wheelchair/ scooter lift for the vehicle. For more information on the limited offer, visit www.gmmobility.com or call the GM Mobility Assistance Center at 1-800-323-9935. Text Telephone (TTY) users, call 1-800-833-9935.

Customer Information

13-5

General Motors of Canada also has a Mobility Program. Visit www.gm.ca or call 1-800-GM-DRIVE (463-7483) for details. TTY users call 1-800-263-3830.

Roadside Assistance Program For U.S.-purchased vehicles, call 1-888-881-3302; (Text Telephone (TTY): 1-888-889-2438). For Canadian-purchased vehicles, call 1-800-268-6800. Service is available 24 hours a day, 365 days a year. Calling for Assistance When calling Roadside Assistance, have the following information ready: . Your name, home address, and

home telephone number. Telephone number of your location. Location of the vehicle

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Customer Information

. Model, year, color, and license

plate number of the vehicle. . Odometer reading, Vehicle

Identification Number (VIN), and delivery date of the vehicle. . Description of the problem. Coverage Services are provided up to 5 years/ 160 000 km (100,000 mi), whichever comes first. In the U.S., anyone driving the vehicle is covered. In Canada, a person driving the vehicle without permission from the owner is not covered. Roadside Assistance is not a part of the New Vehicle Limited Warranty. GMC and General Motors of Canada Limited reserve the right to make any changes or discontinue the Roadside Assistance program at any time without notification. GMC and General Motors of Canada Limited reserve the right to limit services or payment to an owner or driver if they decide the

claims are made too often, or the same type of claim is made many times. Services Provided . Emergency Fuel Delivery:

Delivery of enough fuel for the vehicle to get to the nearest service station. Lock-Out Service: Service to unlock the vehicle if you are locked out. A remote unlock may be available if you have OnStar®. For security reasons, the driver must present identification before this service is given.

. Emergency Tow from a Public

Road or Highway: Tow to the nearest GMC dealer for warranty service, or if the vehicle was in a crash and cannot be driven. Assistance is also given when the vehicle is stuck in the sand, mud, or snow.

Flat Tire Change: Service to change a flat tire with the spare tire. The spare tire, if equipped, must be in good condition and properly inflated. It is the owner's responsibility for the repair or replacement of the tire if it is not covered by the warranty.

. Battery Jump Start: Service to

jump start a dead battery. Trip Interruption Benefits and Assistance: If your trip is interrupted due to a warranty failure, incidental expenses may be reimbursed during the 5 years/(160 000 km) 100,000 mi Powertrain warranty period. Items considered are hotel, meals, and rental car.

Services Not Included in Roadside Assistance

Impound towing caused by violation of any laws. Legal fines.

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. Mounting, dismounting,

or changing of snow tires, chains, or other traction devices. Towing or services for vehicles driven on a non-public road or highway.

Services Specific to Canadian-Purchased Vehicles Fuel Delivery: Reimbursement is approximately $5 Canadian. Diesel fuel delivery may be restricted. Propane and other fuels are not provided through this service. Lock-Out Service: Vehicle registration is required. Trip Interruption Benefits and Assistance: Must be over 250 kilometers from where your trip was started to qualify. General Motors of Canada Limited requires pre-authorization, original detailed receipts, and a copy of the repair orders. Once authorization has been received,

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the Roadside Assistance advisor will help to make arrangements and explain how to receive payment.

. Alternative Service: If

assistance cannot be provided right away, the Roadside Assistance advisor may give permission to get local emergency road service. You will receive payment, up to $100, after sending the original receipt to Roadside Assistance. Mechanical failures may be covered, however any cost for parts and labor for repairs not covered by the warranty are the owner responsibility.

Scheduling Service Appointments When the vehicle requires warranty service, contact your dealer and request an appointment. By scheduling a service appointment and advising the service consultant

of your transportation needs, your dealer can help minimize your inconvenience. If the vehicle cannot be scheduled into the service department immediately, keep driving it until it can be scheduled for service, unless, of course, the problem is safety related. If it is, please call your dealership, let them know this, and ask for instructions. If your dealer requests you to bring the vehicle for service, you are urged to do so as early in the work day as possible to allow for same-day repair.

Courtesy Transportation Program To enhance your ownership experience, we and our participating dealers are proud to offer Courtesy Transportation, a customer support program for vehicles with the Bumper-to-Bumper (Base Warranty Coverage period in Canada),

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extended powertrain, and/or hybrid-specific warranties in both the U.S. and Canada. The Courtesy Transportation program is no longer available for cutaway vehicles. Several Courtesy Transportation options are available to assist in reducing inconvenience when warranty repairs are required. Courtesy Transportation is not a part of the New Vehicle Limited Warranty. A separate booklet entitled “Limited Warranty and Owner Assistance Information” furnished with each new vehicle provides detailed warranty coverage information.

Transportation Options Warranty service can generally be completed while you wait. However, if you are unable to wait, GM helps to minimize inconvenience by providing several transportation options. Depending on the circumstances, your dealer can offer one of the following:

Shuttle Service Shuttle service is the preferred means of offering Courtesy Transportation. Dealers may provide shuttle service to get you to your destination with minimal interruption of your daily schedule. This includes one-way or round-trip shuttle service within reasonable time and distance parameters of your dealer's area.

Public Transportation or Fuel Reimbursement If the vehicle requires overnight warranty repairs, and public transportation is used instead of your dealer's shuttle service, the expense must be supported by

original receipts and can only be up to the maximum amount allowed by GM for shuttle service. In addition, for U.S. customers, should you arrange transportation through a friend or relative, limited reimbursement for reasonable fuel expenses may be available. Claim amounts should reflect actual costs and be supported by original receipts. See your dealer for information regarding the allowance amounts for reimbursement of fuel or other transportation costs.

Courtesy Rental Vehicle Your dealer may arrange to provide you with a courtesy rental vehicle or reimburse you for a rental vehicle that you obtain if the vehicle is kept for an overnight warranty repair. Rental reimbursement will be limited and must be supported by original receipts. This requires that you sign and complete a rental agreement and meet state/provincial, local, and rental vehicle provider requirements. Requirements vary and may include minimum age requirements,

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insurance coverage, credit card, etc. You are responsible for fuel usage charges and may also be responsible for taxes, levies, usage fees, excessive mileage, or rental usage beyond the completion of the repair. It may not be possible to provide a like vehicle as a courtesy rental. Additional Program Information All program options, such as shuttle service, may not be available at every dealer. Please contact your dealer for specific information about availability. All Courtesy Transportation arrangements will be administered by appropriate dealer personnel. General Motors reserves the right to unilaterally modify, change, or discontinue Courtesy Transportation at any time and to resolve all questions of claim eligibility pursuant to the terms and conditions described herein at its sole discretion.

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Collision Damage Repair If the vehicle is involved in a collision and it is damaged, have the damage repaired by a qualified technician using the proper equipment and quality replacement parts. Poorly performed collision repairs diminish the vehicle resale value, and safety performance can be compromised in subsequent collisions. Collision Parts Genuine GM Collision parts are new parts made with the same materials and construction methods as the parts with which the vehicle was originally built. Genuine GM Collision parts are the best choice to ensure that the vehicle's designed appearance, durability, and safety are preserved. The use of Genuine GM parts can help maintain the GM New Vehicle Limited Warranty. Recycled original equipment parts may also be used for repair. These parts are typically removed from

vehicles that were total losses in prior crashes. In most cases, the parts being recycled are from undamaged sections of the vehicle. A recycled original equipment GM part may be an acceptable choice to maintain the vehicle's originally designed appearance and safety performance; however, the history of these parts is not known. Such parts are not covered by the GM New Vehicle Limited Warranty, and any related failures are not covered by that warranty. Aftermarket collision parts are also available. These are made by companies other than GM and may not have been tested for the vehicle. As a result, these parts may fit poorly, exhibit premature durability/ corrosion problems, and may not perform properly in subsequent collisions. Aftermarket parts are not covered by the GM New Vehicle Limited Warranty, and any vehicle failure related to such parts is not covered by that warranty.