2004 GMC Savana Owners Manual

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proper torque speciﬁcation. See “Capacities and Speciﬁcations” in the Index for wheel nut torque speciﬁcation. Improperly tightened wheel nuts can lead Notice: to brake pulsation and rotor damage. To avoid expensive brake repairs, evenly tighten the wheel nuts in the proper sequence and to the proper torque speciﬁcation. See “Capacities and Speciﬁcations” in the index for the wheel nut torque speciﬁcation. 10. Put the wheel cover back on, or put the center cap and plastic wheel nut caps back on. Remove any wheel blocks. Remember that the jack, jacking equipment and tire must be properly stored in their original storage position before you begin driving again. The next part will show you how. 5-89 Storing a Flat or Spare Tire and Tools {CAUTION: Storing a jack, a tire, or other equipment in the passenger compartment of the vehicle could cause injury. In a sudden stop or collision, loose equipment could strike someone. Store all these in the proper place. 1. Put the tire on the ground at the rear of the vehicle with the valve stem pointed down. 5-90 2. Pull the retaining bar through the center of the wheel, making sure it is properly attached. 3. Pull the wheel toward the rear of the vehicle, keeping the cable tight. 4. Attach the ratchet, with the UP side facing you, to the wheel wrench. 5. Put the ﬂat end of the wheel wrench on an angle through the hole in the rear door frame, above the bumper. 6. Raise the tire fully against the underside of the vehicle. Continue turning the ratchet until the tire is secure and the cable is tight. The spare tire hoist cannot be overtightened. 7. Make sure the tire is stored securely. Push, pull, and then try to rotate or turn the tire. If the tire moves, use the ratchet to tighten the cable. You will hear two ″clicks” when the tire is up all the way. Return the jacking equipment to the proper location. Secure the items and replace the jack cover. 5-91 Do not use any of these unless this manual says you can. In many uses, these will damage your vehicle: (cid:127) Alcohol Laundry Soap (cid:127) Bleach (cid:127) Reducing Agents Cleaning the Inside of Your Vehicle Use a vacuum cleaner often to get rid of dust and loose dirt. Wipe vinyl, leather, plastic and painted surfaces with a clean, damp cloth. Cleaning Fabric/Carpet Your dealer has cleaners for the cleaning of fabric and carpet. They will clean normal spots and stains very well. You can get GM-approved cleaning products from your dealer. See Vehicle Care/Appearance Materials on page 5-99. Appearance Care Remember, cleaning products can be hazardous. Some are toxic. Others can burst into ﬂames if you strike a match or get them on a hot part of the vehicle. Some are dangerous if you breathe their fumes in a closed space. When you use anything from a container to clean your vehicle, be sure to follow the manufacturer’s warnings and instructions. And always open your doors or windows when you are cleaning the inside. Never use these to clean your vehicle: (cid:127) Gasoline (cid:127) Benzene (cid:127) Naphtha (cid:127) Carbon Tetrachloride (cid:127) Acetone (cid:127) Paint Thinner Turpentine Lacquer Thinner (cid:127) Nail Polish Remover They can all be hazardous — some more than others — and they can all damage your vehicle, too. 5-92 (cid:127) (cid:127) (cid:127) Here are some cleaning tips: (cid:127) Always read the instructions on the cleaner label. (cid:127) Clean up stains as soon as you can — before they set. (cid:127) Carefully scrape off any excess stain. (cid:127) Use a clean cloth or sponge, and change to a clean area often. A soft brush may be used if stains are stubborn. If a ring forms on fabric after spot cleaning, clean the entire area immediately or it will set. Using Cleaner on Fabric 1. Vacuum and brush the area to remove any loose dirt. 2. Always clean a whole trim panel or section. Mask surrounding trim along stitch or welt lines. 3. Follow the directions on the container label. 4. Apply cleaner with a clean sponge. Do not saturate the material and do not rub it roughly. 5. As soon as you have cleaned the section, use a sponge to remove any excess cleaner. 6. Wipe cleaned area with a clean, water-dampened towel or cloth. 7. Wipe with a clean cloth and let dry. Special Fabric Cleaning Problems Stains caused by such things as catsup, coffee (black), egg, fruit, fruit juice, milk, soft drinks, vomit, urine and blood can be removed as follows: 1. Carefully scrape off excess stain, then sponge the soiled area with cool water. 2. If a stain remains, follow the cleaning instructions described earlier. 3. If an odor lingers after cleaning vomit or urine, treat the area with a water and baking soda solution: 1 teaspoon (5 ml) of baking soda to 1 cup (250 ml) of lukewarm water. 4. Let dry. Stains caused by candy, ice cream, mayonnaise, chili sauce and unknown stains can be removed as follows: 1. Carefully scrape off excess stain. 2. Clean with cool water and allow to dry completely. 3. If a stain remains, follow the cleaner instructions described earlier. 5-93 (cid:127) Cleaning Vinyl Use warm water and a clean cloth. (cid:127) Rub with a clean, damp cloth to remove dirt. You may have to do this more than once. Things like tar, asphalt and shoe polish will stain if you do not get them off quickly. Use a clean cloth and vinyl cleaner. See your dealer for this product. Cleaning Leather Use a soft cloth with lukewarm water and a mild soap or saddle soap and wipe dry with a soft cloth. Then, let the leather dry naturally. Do not use heat to dry. For stubborn stains, use a leather cleaner. (cid:127) Never use oils, varnishes, solvent-based or abrasive cleaners, furniture polish or shoe polish on leather. (cid:127) Soiled or stained leather should be cleaned immediately. If dirt is allowed to work into the ﬁnish, it can harm the leather. Cleaning the Top of the Instrument Panel Use only mild soap and water to clean the top surfaces of the instrument panel. Sprays containing silicones or waxes may cause annoying reﬂections in the windshield and even make it difficult to see through the windshield under certain conditions. Cleaning Interior Plastic Components Use only a mild soap and water solution on a soft cloth or sponge. Commercial cleaners may affect the surface ﬁnish. Cleaning Glass Surfaces Glass should be cleaned often. GM Glass Cleaner or a liquid household glass cleaner will remove normal tobacco smoke and dust ﬁlms on interior glass. See Vehicle Care/Appearance Materials on page 5-99. Notice: glass surfaces on your vehicle, you could scratch the glass and/or cause damage to the rear window defogger and the integrated radio antenna. When cleaning the glass on your vehicle, use only a soft cloth and glass cleaner. If you use abrasive cleaners when cleaning 5-94 (cid:127) (cid:127) Care of Safety Belts Keep belts clean and dry. {CAUTION: Do not bleach or dye safety belts. If you do, it may severely weaken them. In a crash, they might not be able to provide adequate protection. Clean safety belts only with mild soap and lukewarm water. Weatherstrips Silicone grease on weatherstrips will make them last longer, seal better, and not stick or squeak. Apply silicone grease with a clean cloth at least every six months. During very cold, damp weather more frequent application may be required. See Recommended Fluids and Lubricants on page 6-12. Cleaning the Outside of Your Vehicle The paint ﬁnish on your vehicle provides beauty, depth of color, gloss retention and durability. Washing Your Vehicle The best way to preserve your vehicle’s ﬁnish is to keep it clean by washing it often with lukewarm or cold water. Do not wash your vehicle in the direct rays of the sun. Use a car washing soap. Do not use strong soaps or chemical detergents. Be sure to rinse the vehicle well, removing all soap residue completely. You can get GM-approved cleaning products from your dealer. See Vehicle Care/Appearance Materials on page 5-99. Do not use cleaning agents that are petroleum based, or that contain acid or abrasives. All cleaning agents should be ﬂushed promptly and not allowed to dry on the surface, or they could stain. Dry the ﬁnish with a soft, clean chamois or an all-cotton towel to avoid surface scratches and water spotting. High pressure car washes may cause water to enter your vehicle. 5-95 Cleaning Exterior Lamps/Lenses Use only lukewarm or cold water, a soft cloth and a car washing soap to clean exterior lamps and lenses. Follow instructions under “Washing Your Vehicle.” Finish Care Occasional waxing or mild polishing of your vehicle by hand may be necessary to remove residue from the paint ﬁnish. You can get GM-approved cleaning products from your dealer. See Vehicle Care/Appearance Materials on page 5-99. Your vehicle has a “basecoat/clearcoat” paint ﬁnish. The clearcoat gives more depth and gloss to the colored basecoat. Always use waxes and polishes that are non-abrasive and made for a basecoat/clearcoat paint ﬁnish. Notice: Machine compounding or aggressive polishing on a basecoat/clearcoat paint ﬁnish may damage it. Use only non-abrasive waxes and polishes that are made for a basecoat/clearcoat paint ﬁnish on your vehicle. Foreign materials such as calcium chloride and other salts, ice melting agents, road oil and tar, tree sap, bird droppings, chemicals from industrial chimneys, etc., can damage your vehicle’s ﬁnish if they remain on painted surfaces. Wash the vehicle as soon as possible. If necessary, use non-abrasive cleaners that are marked safe for painted surfaces to remove foreign matter. Exterior painted surfaces are subject to aging, weather and chemical fallout that can take their toll over a period of years. You can help to keep the paint ﬁnish looking new by keeping your vehicle garaged or covered whenever possible. Protecting Exterior Bright Metal Parts Bright metal parts should be cleaned regularly to keep their luster. Washing with water is all that is usually needed. However, you may use chrome polish on chrome or stainless steel trim, if necessary. Use special care with aluminum trim. To avoid damaging protective trim, never use auto or chrome polish, steam or caustic soap to clean aluminum. A coating of wax, rubbed to high polish, is recommended for all bright metal parts. 5-96 Cleaning the Windshield and Wiper Blades If the windshield is not clear after using the windshield washer, or if the wiper blade chatters when running, wax, sap or other material may be on the blade or windshield. Clean the outside of the windshield with a full-strength glass cleaning liquid. The windshield is clean if beads do not form when you rinse it with water. Grime from the windshield will stick to the wiper blades and affect their performance. Clean the blade by wiping vigorously with a cloth soaked in full-strength windshield washer solvent. Then rinse the blade with water. Check the wiper blades and clean them as necessary; replace blades that look worn. Cleaning Aluminum Wheels Keep your wheels clean using a soft clean cloth with mild soap and water. Rinse with clean water. After rinsing thoroughly, dry with a soft clean towel. A wax may then be applied. The surface of these wheels is similar to the painted surface of your vehicle. Do not use strong soaps, chemicals, abrasive polishes, abrasive cleaners, cleaners with acid, or abrasive cleaning brushes on them because you could damage the surface. Do not use chrome polish on aluminum wheels. Do not take your vehicle through an automatic car wash that has silicone carbide tire cleaning brushes. These brushes can also damage the surface of these wheels. Cleaning Tires To clean your tires, use a stiff brush with tire cleaner. Notice: Using petroleum-based tire dressing products on your vehicle may damage the paint ﬁnish and/or tires. When applying a tire dressing, always wipe off any overspray from all painted surfaces on your vehicle. Sheet Metal Damage If your vehicle is damaged and requires sheet metal repair or replacement, make sure the body repair shop applies anti-corrosion material to parts repaired or replaced to restore corrosion protection. Original manufacturer replacement parts will provide the corrosion protection while maintaining the warranty. 5-97 Chemical Paint Spotting Some weather and atmospheric conditions can create a chemical fallout. Airborne pollutants can fall upon and attack painted surfaces on your vehicle. This damage can take two forms: blotchy, ring-shaped discolorations, and small, irregular dark spots etched into the paint surface. Although no defect in the paint job causes this, GM will repair, at no charge to the owner, the surfaces of new vehicles damaged by this fallout condition within 12 months or 12,000 miles (20 000 km) of purchase, whichever occurs ﬁrst. Finish Damage Any stone chips, fractures or deep scratches in the ﬁnish should be repaired right away. Bare metal will corrode quickly and may develop into major repair expense. Minor chips and scratches can be repaired with touch-up materials avaliable from your dealer. Larger areas of ﬁnish damage can be corrected in your dealer’s body and paint shop. Underbody Maintenance Chemicals used for ice and snow removal and dust control can collect on the underbody. If these are not removed, corrosion and rust can develop on the underbody parts such as fuel lines, frame, ﬂoor pan and exhaust system even though they have corrosion protection. At least every spring, ﬂush these materials from the underbody with plain water. Clean any areas where mud and debris can collect. Dirt packed in close areas of the frame should be loosened before being ﬂushed. Your dealer or an underbody car washing system can do this for you. 5-98 Vehicle Care/Appearance Materials See your GM dealer for more information on purchasing the following products. Vehicle Care/Appearance Materials Description Usage Polishing Cloth Wax-Treated Tar and Road Oil Remover Chrome Cleaner and Polish White Sidewall Tire Cleaner Vinyl Cleaner Glass Cleaner Chrome and Wire Wheel Cleaner Finish Enhancer Interior and exterior polishing cloth. Removes tar, road oil and asphalt. Use on chrome or stainless steel. Removes soil and black marks from whitewalls. Cleans vinyl tops, upholstery and convertible tops. Removes dirt, grime, smoke and ﬁngerprints. Removes dirt and grime from chrome wheels and wire wheel covers. Removes dust, ﬁngerprints, and surface contaminants. Spray on wipe off. Vehicle Care/Appearance Materials (cont’d) Description Usage Swirl Remover Polish Cleaner Wax Foaming Tire Shine Low Gloss Wash Wax Concentrate Spot Lifter Odor Eliminator Removes swirl marks, ﬁne scratches and other light surface contamination. Removes light scratches and protects ﬁnish. Cleans, shines and protects in one easy step, no wiping necessary. Medium foaming shampoo. Cleans and lightly waxes. Biodegradable and phosphate free. Quickly and easily removes spots and stains from carpets, vinyl and cloth upholstery. Odorless spray odor eliminator used on fabrics, vinyl, leather and carpet. See your General Motors parts department for these products. See Recommended Fluids and Lubricants on page 6-12. 5-99 Vehicle Identiﬁcation Vehicle Identiﬁcation Number (VIN) Service Parts Identiﬁcation Label You’ll ﬁnd this label on the front passenger door frame. It’s very helpful if you ever need to order parts. On this label is: your VIN, the model designation, paint information and a list of all production options and special equipment. Be sure that this label is not removed from the vehicle. This is the legal identiﬁer for your vehicle. It appears on a plate in the front corner of the instrument panel, on the driver’s side. You can see it if you look through the windshield from outside your vehicle. The VIN also appears on the Vehicle Certiﬁcation and Service Parts labels and the certiﬁcates of title and registration. Engine Identiﬁcation The 8th character in your VIN is the engine code. This code will help you identify your engine, speciﬁcations and replacement parts. 5-100 (cid:127) (cid:127) (cid:127) (cid:127) Electrical System Add-On Electrical Equipment Notice: Don’t add anything electrical to your vehicle unless you check with your dealer ﬁrst. Some electrical equipment can damage your vehicle and the damage wouldn’t be covered by your warranty. Some add-on electrical equipment can keep other components from working as they should. Your vehicle has an air bag system. Before attempting to add anything electrical to your vehicle, see Servicing Your Air Bag-Equipped Vehicle on page 1-78. Headlamp Wiring The headlamp wiring is protected by a circuit breaker in the lamp switch. An electrical overload will cause the lamps to ﬂicker on and off, or in some cases to remain off. If this happens, have your headlamp wiring checked right away. Windshield Wiper Fuses The windshield wiper motor is protected by a circuit breaker and a fuse. If the motor overheats due to heavy snow, etc., the wiper will stop until the motor cools. Although the circuit is protected from electrical overload, overload due to heavy snow, etc., may cause wiper linkage damage. Always clear ice and heavy snow from the windshield before using the windshield wipers. If the overload is caused by some electrical problem and not snow, etc., be sure to get it ﬁxed. 5-101 Fuses and Circuit Breakers Floor Console Fuse Block The ﬂoor console fuse block is located under the driver’s seat. Fuse Front of Vehicle Usage Spare Outside Rear View Mirror 5-102 Fuse 10 11 12 13 14 15 16 17 18 19 20 21 Usage Courtesy Lamp/SEO Left Rear Stop/Turn Signal Cargo Locks Right Rear Stop/Turn Signal Driver Locks Stop/Center High Mounted Stop Lamp Climate Control 1 Climate Control Brakes Heated Mirror/Defogger Right Rear Blower Driver Turn Mirror Door Locks Upﬁtter Park Not Available Left Rear Park Lamp Pass Turn Mirror Right Rear Park Lamp Trailer Park Lamp Fuse 22 32 33 Relays 23 24 25 26 27 28 29 30 31 Usage Front Park Lamp Auxilary1 Auxilary2 Usage Window Residual Accessory Power Auxiliary Right Rear Defogger Courtesy Lamp Cargo Unlock Driver Unlock Park Lamp Door Locks Pass Unlock Circuit Breaker Usage 34 Power Window Engine Compartment Fuse Block The fuse block is in the engine compartment on the driver’s side of the vehicle. Front of Vehicle Fuse Usage Radio Battery Powertrain Control Module Battery Left Rear Turn Lamp 5-103 Fuse 10 11 12 13 14 15 16 17 18 19 20 21 Usage Right Rear Turn Lamp Backup Lamps Trailer Wiring Ignition 0 Stop Lamp Right Rear Defogger/Heated Mirror Right Daytime Running Lamp/Turn Signal Left Daytime Running Lamp/Turn Signal Truck Body Control Module 4 Fuel Pump Trailer Flasher Horn Truck Body Control Module 3 Trailer Stop/Turn Signal Truck Body Control Module 2 Truck Body Control Module Remote Function Actuator Engine 2 Fuse 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 Usage Ignition E Engine 1 Truck Body Control Module Ignition 1 Spare RPA/Inside Rearview Mirror Crankcase Brake Transmission Shift Interlock System Auxiliary Power Outlets Cigarette Lighter Instrument Panel Cluster Air Conditioning Spare Vent Spare Vehicle Back Up Supplemental Inﬂatable Restraint System Powertrain Control Module Ignition 1 Oxygen Sensor B 5-104 Fuse 40 41 42 43 44 45 46 47 48 49 50 51 52 Usage Oxygen Sensor A Windshield Wipers Right Headlamp — Low Beam Left Headlamp — Low Beam Left Headlamp — High Beam Right Headlamp — High Beam Truck Body Control Module-Accessory Front Windshield Wiper Anti-Lock Brakes Ignition A Trailer Climate Control Blower Ignition B Fuse Usage Spare Spare Relay Usage 63 64 53 54 55 56 57 58 59 61 62 Windshield Wiper Air Conditioning Spare Headlamp —High Beam Fuel Pump Headlamp — Low Beam Horn Starter Spare Circuit Breaker Usage 60 Power Seat 5-105 Capacities and Speciﬁcations Please refer to Recommended Fluids and Lubricants on page 6-12. All capacities are approximate. When adding, be sure to ﬁll to the appropriate level or as recommended in this manual. See refrigerant charge label under the hood for charge capacity information and requirements. Model G/H 1500 G/H 2500 & G/H 3500 Tire Pressure Description 6 Bolts (14 mm) 8 bolts (14 mm) Torque 140 lb ft (190 Y) 140 lb ft (190 Y) See the “Certiﬁcation/Tire Label” under Loading Your Vehicle on page 4-31 This label is located on the rear edge of the driver’s door. Application Capacities QTY Without Rear Heater QTY With Rear Heater Cooling System After reﬁll, the level must be rechecked. See “Cooling System” in the Index. VORTEC™ 4300 V6 VORTEC™ 4800 V8 11.0 quarts (10.4 L) 13.4 quarts (12.7 L) 14.0 quarts (13.2 L) 16.4 quarts (15.5 L) 5-106 VORTEC™ 5300 V8 VORTEC™ 6000 V8 Application Application Capacities QTY Without Rear Heater 13.4 quarts (12.7 L) 14.8 quarts (14.0 L) QTY With Rear Heater 16.4 quarts (15.5 L) 17.8 quarts (17.0 L) Capacities English Metric Engine Oil With Filter After reﬁll, the level must be rechecked. Add enough engine oil so that the ﬂuid is within the proper operating range. See Engine Oil on page 5-13 VORTEC™ 4300 V6 (Vin W) VORTEC™ 4800 V8 ( Vin V) VORTEC™ 5300 V8 (Vin T) VORTEC™ 6000 V8 (Vin U) Fuel Tank Standard Tank (Passenger and Cargo) Standard Tank (Cab and Chassis) Optional Tank* (Cab and Chassis) * 159 inch wheelbase or 177 inch wheel base only Air Conditioning Refrigerant Capacity 4.5 quarts 6.0 quarts 6.0 quarts 6.0 quarts 31.0 gallons 33.0 gallons 57.0 gallons Air Conditioning Refrigerant R-134a (Front) Air Conditioning Refrigerant R-134a (Front and Rear) 1.8 lbs 3.1 lbs 4.3 L 5.7 L 5.7 L 5.7 L 117.3 L 124.9 L 215.7 L (0.81 kg) (1.41 kg) 5-107 ✍ NOTES 5-108 Section 6 Maintenance Schedule Maintenance Schedule ......................................6-2 Introduction ...................................................6-2 Maintenance Requirements ..............................6-2 Your Vehicle and the Environment ....................6-2 Using Your Maintenance Schedule ....................6-3 Scheduled Maintenance ...................................6-4 Additional Required Services ............................6-6 Maintenance Footnotes ...................................6-7 Owner Checks and Services ............................6-9 At the First 100, 1,000 and 6,000 Miles (160, 1 600 and 10 000km) ..........................6-9 At Each Fuel Fill ............................................6-9 At Least Once a Month ...................................6-9 At Least Once a Year ...................................6-10 Recommended Fluids and Lubricants ...............6-12 Normal Maintenance Replacement Parts ..........6-14 Engine Drive Belt Routing ..............................6-15 Maintenance Record .....................................6-16 6-1 Maintenance Schedule Introduction Important: Keep engine oil at the proper level and change as recommended. Have you purchased the GM Protection Plan? The Plan supplements your new vehicle warranties. See your Warranty and Owner Assistance booklet or your dealer for details. Maintenance Requirements Notice: Maintenance intervals, checks, inspections, replacement parts and recommended ﬂuids and lubricants as prescribed in this manual are necessary to keep your vehicle in good working condition. Any damage caused by failure to follow scheduled maintenance may not be covered by warranty. Your Vehicle and the Environment Proper vehicle maintenance not only helps to keep your vehicle in good working condition, but also helps the environment. All recommended maintenance is important. Improper vehicle maintenance can even affect the quality of the air we breathe. Improper ﬂuid levels or the wrong tire inﬂation can increase the level of emissions from your vehicle. To help protect our environment, and to keep your vehicle in good condition, be sure to maintain your vehicle properly. 6-2 Using Your Maintenance Schedule We at General Motors want to help you keep your vehicle in good working condition. But we do not know exactly how you will drive it. You may drive very short distances only a few times a week. Or you may drive long distances all the time in very hot, dusty weather. You may use your vehicle in making deliveries. Or you may drive it to work, to do errands or in many other ways. Because of all the different ways people use their vehicles, maintenance needs vary. You may need more frequent checks and replacements. So please read the following and note how you drive. If you have any questions on how to keep your vehicle in good condition, see your GM Goodwrench dealer. This schedule is for vehicles that: carry passengers and cargo within recommended limits. You will ﬁnd these limits on the tire and loading information label. See Loading Your Vehicle on page 4-31. are driven on reasonable road surfaces within legal driving limits. use the recommended fuel. See Gasoline Octane on page 5-4. The services in Scheduled Maintenance on page 6-4 should be performed when indicated. See Additional Required Services on page 6-6 and Maintenance Footnotes on page 6-7 for further information. {CAUTION: Performing maintenance work on a vehicle can be dangerous. In trying to do some jobs, you can be seriously injured. Do your own maintenance work only if you have the required know-how and the proper tools and equipment for the job. If you have any doubt, see your GM Goodwrench dealer to have a qualiﬁed technician do the work. Some maintenance services can be complex. So, unless you are technically qualiﬁed and have the necessary equipment, you should have your GM Goodwrench dealer do these jobs. When you go to your GM Goodwrench dealer for your service needs, you will know that GM-trained and supported service technicians will perform the work using genuine GM parts. If you want to get service information, see Service Publications Ordering Information on page 7-11. 6-3 (cid:127) (cid:127) (cid:127) Owner Checks and Services on page 6-9 tells you what should be checked, when to check it and what you can easily do to help keep your vehicle in good condition. The proper replacement parts, ﬂuids and lubricants to use are listed in Recommended Fluids and Lubricants on page 6-12 and Normal Maintenance Replacement Parts on page 6-14. When your vehicle is serviced, make sure these are used. All parts should be replaced and all necessary repairs done before you or anyone else drives the vehicle. We recommend the use of genuine GM parts. Scheduled Maintenance When the CHANGE ENGINE OIL message comes on, it means that service is required for your vehicle. Have your vehicle serviced as soon as possible within the next 600 miles (1 000 km). It is possible that, if you are driving under the best conditions, the engine oil life system may not indicate that vehicle service is necessary for over a year. However, your engine oil and ﬁlter must be changed at least once a year and at this time the system must be reset. Your GM Goodwrench dealer has GM-trained service technicians who will perform this work using genuine GM parts and reset the system. 6-4 If the engine oil life system is ever reset accidentally, you must service your vehicle within 3,000 miles (5 000 km) since your last service. Remember to reset the oil life system whenever the oil is changed. See Engine Oil on page 5-11 for information on the Engine Oil Life System and resetting the system. When the CHANGE ENGINE OIL message appears, certain services, checks and inspections are required. Required services are described in the following for “Maintenance I” and “Maintenance II.” Generally, it is recommended that your ﬁrst service be Maintenance I, your second service be Maintenance II and that you alternate Maintenance I and Maintenance II thereafter. However, in some cases, Maintenance II may be required more often. Maintenance I — Use Maintenance I if the CHANGE ENGINE OIL message comes on within ten months since vehicle was purchased or Maintenance II was performed. Maintenance II — Use Maintenance II if the previous service performed was Maintenance I. Always use Maintenance II whenever the message comes on ten months or more since the last service or if the message has not come on at all for one year. Scheduled Maintenance Service Maintenance I Maintenance II Change engine oil and ﬁlter. Reset oil life system. See Engine Oil on page 5-11. An Emission Control Service. Lubricate chassis components. See footnote #. Visually check for any leaks or damage. See footnote (j). Inspect engine air cleaner ﬁlter change indicator. If necessary, replace ﬁlter. See Engine Air Cleaner/Filter on page 5-15. An Emission Control Service. See footnote †. Rotate tires and check inﬂation pressures and wear. See Tires on page 5-51. Inspect brake system. See footnote (a). Check engine coolant and windshield washer ﬂuid levels and add ﬂuid as needed. Perform any needed additional services. See “Additional Required Services” in this section. Inspect suspension and steering components. See footnote (b). Inspect engine cooling system. See footnote (c). Inspect wiper blades. See footnote (d). Inspect restraint system components. See footnote (e). Lubricate body components. See footnote (f). Check transmission ﬂuid level and add ﬂuid as needed. Inspect shields (vehicles with GVWR above 10,000 lbs. only). See footnote (g). Inspect throttle system. See footnote (m). • • • • • • • • • • • • • • • • • • • • • • • • 6-5 Additional Required Services The following services should be performed at the ﬁrst maintenance service (I or II) after the indicated miles (kilometers) shown for each item. Service Additional Required Services 75,000 25,000 (41 500) 50,000 (83 000) (125 000) • • • • • • • • • • Inspect fuel system for damage or leaks. Inspect exhaust system for loose or damaged components. Repack front wheel bearings. See footnote (k). Change automatic transmission ﬂuid and ﬁlter (severe service). See footnote (h). Change automatic transmission ﬂuid and ﬁlter (normal service). Replace spark plugs and inspect spark plug wires. An Emission Control Service. Engine cooling system service (or every 5 years, whichever occurs ﬁrst). An Emission Control Service. See footnote (i). 6-6 100,000 (166 000) 125,000 (207 500) 150,000 (240 000) • • • • • • • • • • • • • • Additional Required Services (cont’d) Service Inspect engine accessory drive belt. An Emission Control Service. Inspect evaporative control system. An Emission Control Service. See footnotes † and (l). 25,000 (41 500) 50,000 (83 000) 75,000 (125 000) 100,000 (166 000) 125,000 (207 500) 150,000 (240 000) • • • • Maintenance Footnotes † The U.S. Environmental Protection Agency or the California Air Resources Board has determined that the failure to perform this maintenance item will not nullify the emission warranty or limit recall liability prior to the completion of the vehicle’s useful life. We, however, urge that all recommended maintenance services be performed at the indicated intervals and the maintenance be recorded. # Lubricate the front suspension, kingpin bushings, steering linkage and rear driveline center splines. (a) Visually inspect brake lines and hoses for proper hook-up, binding, leaks, cracks, chaﬁng, etc. Inspect disc brake pads for wear and rotors for surface condition. Inspect other brake parts, including calipers, parking brake, etc. (b) Visually inspect front and rear suspension and steering system for damaged, loose or missing parts, signs of wear or lack of lubrication. Inspect power steering lines and hoses for proper hook-up, binding, leaks, cracks, chaﬁng, etc. (c) Visually inspect hoses and have them replaced if they are cracked, swollen or deteriorated. Inspect all pipes, ﬁttings and clamps; replace with genuine GM parts as needed. To help ensure proper operation, a pressure test of the cooling system and pressure cap and cleaning the outside of the radiator and air conditioning condenser is recommended at least once a year. (d) Visually inspect wiper blades for wear or cracking. Replace blade inserts that appear worn or damaged or that streak or miss areas of the windshield. 6-7 − When doing frequent trailer towing. − Uses such as found in taxi, police or delivery service. (i) Drain, ﬂush and reﬁll cooling system. See Engine Coolant on page 5-19 for what to use. Inspect hoses. Clean radiator, condenser, pressure cap and ﬁller neck. Pressure test the cooling system and pressure cap. (j) A ﬂuid loss in any vehicle system could indicate a problem. Have the system inspected and repaired and the ﬂuid level checked. Add ﬂuid if needed. (k) Clean and repack the front wheel bearings (or at each brake relining, whichever occurs ﬁrst). (l) Inspect system. Check all fuel and vapor lines and hoses for proper hook-up, routing and condition. Check that the purge valve works properly (if equipped). Replace as needed. (m) Check system for interference or binding and for damaged or missing parts. Replace parts as needed. Replace any components that have high effort or excessive wear. Do not lubricate accelerator or cruise control cables. (e) Make sure the safety belt reminder light and all your belts, buckles, latch plates, retractors and anchorages are working properly. Look for any other loose or damaged safety belt system parts. If you see anything that might keep a safety belt system from doing its job, have it repaired. Have any torn or frayed safety belts replaced. Also look for any opened or broken air bag coverings, and have them repaired or replaced. (The air bag system does not need regular maintenance.) (f) Lubricate all key lock cylinders, hood hinges, hood prop rod pivot, hood latch assembly, secondary latch, pivots, spring anchor, release pawl, rear compartment hinges, latches, locks, fuel door hinge and any moving seat hardware. More frequent lubrication may be required when exposed to a corrosive environment. Applying silicone grease on weatherstrips with a clean cloth will make them last longer, seal better and not stick or squeak. (g) Vehicles with GVWR above 10,000 lbs. only: Inspect shields for damage or looseness. Adjust or replace as required. This is a Noise Emission Control Service. Applicable only to vehicles sold in the United States. (h) Change automatic transmission ﬂuid and ﬁlter if the vehicle is mainly driven under one or more of these conditions: − In heavy city traffic where the outside temperature regularly reaches 90°F (32°C) or higher. − In hilly or mountainous terrain. 6-8 Owner Checks and Services These owner checks and services should be performed at the intervals speciﬁed to help ensure the safety, dependability and emission control performance of your vehicle. Your GM Goodwrench dealer can assist you with these checks and services. Be sure any necessary repairs are completed at once. Whenever any ﬂuids or lubricants are added to your vehicle, make sure they are the proper ones, as shown in Recommended Fluids and Lubricants on page 6-12. At the First 100, 1,000 and 6,000 Miles (160, 1 600 and 10 000km) For vehicles with dual wheels, check dual wheel nut torque. For proper torque, see Capacities and Speciﬁcations on page 5-94. At Each Fuel Fill It is important to perform these underhood checks at each fuel ﬁll. Engine Oil Level Check Check the engine oil level and add the proper oil if necessary. See Engine Oil on page 5-11 for further details. It is important to check your oil regularly Notice: and keep it at the proper level. Failure to keep your engine oil at the proper level can cause damage to your engine not covered by your warranty. Engine Coolant Level Check Check the engine coolant level and add DEX-COOL® coolant mixture if necessary. See Engine Coolant on page 5-19 for further details. Windshield Washer Fluid Level Check Check the windshield washer ﬂuid level in the windshield washer tank and add the proper ﬂuid if necessary. At Least Once a Month Tire Inﬂation Check Visually inspect your tires and make sure tires are inﬂated to the correct pressures. Do not forget to check your spare tire. See Tires on page 5-51 for further details. Check to make sure the spare tire is stored securely. Push, pull and then try to rotate or turn the spare tire. If it moves, tighten it. See Changing a Flat Tire on page 5-67. 6-9 At Least Once a Year Starter Switch Check {CAUTION: When you are doing this inspection, the vehicle could move suddenly. If the vehicle moves, you or others could be injured. 1. Before you start, be sure you have enough room around the vehicle. 2. Firmly apply both the parking brake and the regular brake. See Parking Brake on page 2-26 if necessary. Do not use the accelerator pedal, and be ready to turn off the engine immediately if it starts. 3. Try to start the engine in each gear. The starter should work only in PARK (P) or NEUTRAL (N). If the starter works in any other position, contact your GM Goodwrench dealer for service. Automatic Transmission Shift Lock Control System Check {CAUTION: When you are doing this inspection, the vehicle could move suddenly. If the vehicle moves, you or others could be injured. 1. Before you start, be sure you have enough room around the vehicle. It should be parked on a level surface. 2. Firmly apply the parking brake. See Parking Brake on page 2-26 if necessary. Be ready to apply the regular brake immediately if the vehicle begins to move. 3. With the engine off, turn the key to the RUN position, but do not start the engine. Without applying the regular brake, try to move the shift lever out of PARK (P) with normal effort. If the shift lever moves out of PARK (P), contact your GM Goodwrench dealer for service. 6-10 Ignition Transmission Lock Check While parked, and with the parking brake set, try to turn the ignition key to LOCK in each shift lever position. The key should turn to LOCK only when the shift lever is in PARK (P). The key should come out only in LOCK. Contact your GM Goodwrench dealer if service is required. Parking Brake and Automatic Transmission Park (P) Mechanism Check {CAUTION: When you are doing this check, your vehicle could begin to move. You or others could be injured and property could be damaged. Make sure there is room in front of your vehicle in case it begins to roll. Be ready to apply the regular brake at once should the vehicle begin to move. Park on a fairly steep hill, with the vehicle facing downhill. Keeping your foot on the regular brake, set the parking brake. To check the parking brake’s holding ability: With the engine running and transmission in NEUTRAL (N), slowly remove foot pressure from the regular brake pedal. Do this until the vehicle is held by the parking brake only. To check the PARK (P) mechanism’s holding ability: With the engine running, shift to PARK (P). Then release the parking brake followed by the regular brake. Contact your GM Goodwrench dealer if service is required. Underbody Flushing Service At least every spring, use plain water to ﬂush any corrosive materials from the underbody. Take care to clean thoroughly any areas where mud and other debris can collect. 6-11 (cid:127) (cid:127) (cid:127) (cid:127) Usage Fluid/Lubricant Windshield System Power Steering Parking Brake Cable Guides Washer Solvent GM Optikleen® Washer Solvent. Chassis Lubricant (GM Part No. U.S. 12377985, in Canada 88901242) or lubricant meeting requirements of NLGI #2, Category LB or GC-LB. GM Power Steering Fluid (GM Part No. U.S. 89021184, in Canada 89021186). DEXRON®-III Automatic Transmission Fluid. Multi-Purpose Lubricant, Superlube (GM Part No. U.S. 12346241, in Canada 10953474). Chassis Lubricant (GM Part No. U.S. 12377985, in Canada 88901242) or lubricant meeting requirements of NLGI #2, Category LB or GC-LB. Key Lock Cylinders Transmission Lubrication Automatic Chassis Recommended Fluids and Lubricants Fluids and lubricants identiﬁed below by name, part number or speciﬁcation may be obtained from your dealer. Usage Engine Oil Engine Coolant Hydraulic Brake System Fluid/Lubricant Engine oil which meets GM Standard GM6094M and displays the American Petroleum Institute Certiﬁed for Gasoline Engines starburst symbol. To determine the proper viscosity for your vehicle’s engine, see Engine Oil on page 5-11. 50/50 mixture of clean, drinkable water and use only DEX-COOL® Coolant. See Engine Coolant on page 5-19. Delco Supreme 11 Brake Fluid or equivalent DOT-3 brake ﬂuid. 6-12 Usage Fluid/Lubricant Usage Fluid/Lubricant Front Wheel Bearings Front and Rear Axle Wheel bearing lubricant meeting requirements of NLGI #2, Category GC or GC-LB (GM Part No. U.S. 1051344, in Canada 993037). SAE 75W-90 Synthetic Axle Lubricant (GM Part No. U.S. 12378261, in Canada 10953455) or equivalent meeting GM Speciﬁcation 9986115. Transfer Case DEXRON®-III Automatic One-Piece Transmission Fluid. Propshaft Slip Yoke Spline, Two-Piece Propshaft Slip-in-Tube Spline Spline Lubricant, Special Lubricant (GM Part No. U.S. 12345879, in Canada 10953511) or lubricant meeting requirements of GM 9985830. Hood Hinges Weatherstrip Conditioning Weatherstrip Squeaks Multi-Purpose Lubricant, Superlube (GM Part No. U.S. 12346241, in Canada 10953474). Dielectric Silicone Grease (GM Part No. U.S. 12345579, in Canada 992887). Synthetic Grease with Teﬂon, Superlube (GM Part No. U.S. 12371287, in Canada 10953437). 6-13 Normal Maintenance Replacement Parts Replacement parts identiﬁed below by name, part number, or speciﬁcation can be obtained by your dealer. PartEngine (VIN Code) GM Part Number ACDelco® Part Number Engine Air Cleaner/Filter 4.3L (W) V6 4.8L (V), 5.3L (T), 6.0L (U) V8 Engine Oil Filter 4.3L (W) V6 4.8L (V), 5.3L (T), 6.0L (U) V8 Fuel Filter 4.3L (W) V6 4.8L (V), 5.3L (T), 6.0L (U) V8 Passenger Compartment Air Filter Kit 4.3L (W) V6 4.8L (V), 5.3L (T), 6.0L (U) V8 PCV Valve 4.3L (W) V6 Spark Plugs 4.3L (W) V6 4.8L (V), 5.3L (T), 6.0L (U) V8 Wiper Blades Wiper Blade Length Wiper Blade Type 6-14 — — 25010792 25010633 25121792 25121792 52485513 52485513 6487532 25162556 — 15153642 A1621C A1621C PF47 PF44 GF626 GF626 — — CV 769-C 41–932 41–985 — 22 inches (56.0 cm) ITTA Engine Drive Belt Routing V8 Engine V6 Engine 6-15 Maintenance Record After the scheduled services are performed, record the date, odometer reading, who performed the service and the type of services performed in the boxes provided. See Maintenance Requirements on page 6-2 in this section. Any additional information from Owner Checks and Services on page 6-9 can be added on the following record pages. Also, you should retain all maintenance receipts. Date Odometer Reading Serviced By Maintenance I or Maintenance II Services Performed Maintenance Record 6-16 Date Odometer Reading Serviced By Maintenance I or Maintenance II Services Performed Maintenance Record (cont’d) 6-17 Date Odometer Reading Serviced By Maintenance I or Maintenance II Services Performed Maintenance Record (cont’d) 6-18 Section 7 Customer Assistance and Information Customer Assistance and Information ...............7-2 Customer Satisfaction Procedure ......................7-2 Online Owner Center ......................................7-3 Customer Assistance for Text Telephone (TTY) Users ...............................................7-4 Customer Assistance Offices ............................7-4 GM Mobility Program for Persons with Disabilities ..................................................7-5 Roadside Assistance Program ..........................7-6 Courtesy Transportation ...................................7-7 Vehicle Data Collection and Event Data Records .....................................................7-9 Reporting Safety Defects ................................7-10 Reporting Safety Defects to the United States Government ..............................................7-10 Reporting Safety Defects to the Canadian Government ..............................................7-11 Reporting Safety Defects to General Motors .....7-11 Service Publications Ordering Information .........7-11 7-1 Customer Assistance and Information Customer Satisfaction Procedure Your satisfaction and goodwill are important to your dealer and to GMC. Normally, any concerns with the sales transaction or the operation of your vehicle will be resolved by your dealer’s sales or service departments. Sometimes, however, despite the best intentions of all concerned, misunderstandings can occur. If your concern has not been resolved to your satisfaction, the following steps should be taken: STEP ONE: Discuss your concern with a member of dealership management. Normally, concerns can be quickly resolved at that level. If the matter has already been reviewed with the sales, service or parts manager, contact the owner of the dealership or the general manager. STEP TWO: If after contacting a member of dealership management, it appears your concern cannot be resolved by the dealership without further help, contact the GMC Consumer Relations Manager by calling 1-800-GMC-8782 (1-800-462-8782, Customer Assistance prompt). In Canada, contact GM of Canada Customer Communication Centre in Oshawa by calling 1-800-263-3777 (English) or 1-800-263-7854 (French). 7-2 We encourage you to call the toll-free number in order to give your inquiry prompt attention. Please have the following information available to give the Customer Assistance Representative: (cid:127) Vehicle Identiﬁcation Number (This is available from the vehicle registration or title, or the plate at the top left of the instrument panel and visible through the windshield.) (cid:127) Dealership name and location (cid:127) Vehicle delivery date and present mileage When contacting GMC, please remember that your concern will likely be resolved at a dealer’s facility. That is why we suggest you follow Step One ﬁrst if you have a concern. STEP THREE: Both General Motors and your dealer are committed to making sure you are completely satisﬁed with your new vehicle. However, if you continue to remain unsatisﬁed after following the procedure outlined in Steps One and Two, you should ﬁle with the BBB Auto Line Program to enforce any additional rights you may have. Canadian owners refer to your Warranty and Owner Assistance Information booklet for information on the Canadian Motor Vehicle Arbitration Plan (CAMVAP). The BBB Auto Line Program is an out of court program administered by the Council of Better Business Bureaus to settle automotive disputes regarding vehicle repairs or the interpretation of the New Vehicle Limited Warranty. Although you may be required to resort to this informal dispute resolution program prior to ﬁlling out a court action, use of the program is free of charge and your case will generally be heard within 40 days. If you do not agree with the decision given in your case, you may reject it and proceed with any other venue for relief available to you. You may contact the BBB Auto Line Program using the toll-free telephone number or write them at the following address: BBB Auto Line Program Council of Better Business Bureaus, Inc. 4200 Wilson Boulevard Suite 800 Arlington, VA 22203-1804 Telephone: 1-800-955-5100 This program is available in all 50 states and the District of Columbia. Eligibility is limited by vehicle age, mileage and other factors. General Motors reserves the right to change eligibility limitations and/or discontinue its participation in this program. Online Owner Center The Owner Center is a resource for your GM ownership needs. You can ﬁnd your speciﬁc vehicle information all in one place. The Owner Center allows you to: (cid:127) Get e-mail service reminders. (cid:127) Access information about your speciﬁc vehicle, including tips and videos and an electronic version of this owner’s manual. (United States only) (cid:127) Keep track of your vehicle’s service history and maintenance schedule. Find GM dealers for service nationwide. (cid:127) Receive special promotions and privileges only available to members. (United States only) Refer to the web for updated information. To register your vehicle, visit www.MyGMLink.com. (United States) or My GM Canada within www.gmcanada.com (Canada). 7-3 (cid:127) From Puerto Rico 1-800-496-9992 (English) 1-800-496-9993 (Spanish) Fax Number: 313-381-0022 U.S. Virgin Islands: 1-800-496-9994 Fax Number: 313-381-0022 Canada General Motors of Canada Limited Customer Communication Centre, 163-005 1908 Colonel Sam Drive Oshawa, Ontario L1H 8P7 1-800-263-3777 (English) 1-800-263-7854 (French) 1-800-263-3830 (For Text Telephone devices (TTYs)) Roadside Assistance: 1-800-268-6800 All Overseas Locations Please contact the local General Motors Business Unit. Customer Assistance for Text Telephone (TTY) Users To assist customers who are deaf, hard of hearing, or speech-impaired and who use the Text Telephones (TTYs), GMC has TTY equipment available at its Customer Assistance Center. Any TTY user can communicate with GMC by dialing: 1-800-GMC-8583 (462-8583). (TTY users in Canada can dial 1-800-263-3830.) Customer Assistance Offices GMC encourages customers to call the toll-free number for assistance. If a U.S. customer wishes to write to GMC, the letter should be addressed to GMC’s Customer Assistance Center. United States Pontiac-GMC Customer Assistance Center P.O. Box 33172 Detroit, MI 48232-5172 1-800-GMC-8782 (462-8782) 1-800-GMC-8583 (462-8583) (For Text Telephone devices (TTYs)) Roadside Assistance: 1-800-GMC-8782 (462-8782) Fax Number: 313-381-0022 7-4 Mexico, Central America and Caribbean Islands/Countries (Except Puerto Rico and U.S. Virgin Islands) General Motors de Mexico, S. de R.L. de C.V. Customer Assistance Center Paseo de la Reforma # 2740 Col. Lomas de Bezares C.P. 11910, Mexico, D.F. 01-800-508-0000 Long Distance: 011-52-53 29 0 800 GM Mobility Program for Persons with Disabilities This program, available to qualiﬁed applicants, can reimburse you up to $1,000 toward eligible aftermarket driver or passenger adaptive equipment you may require for your vehicle (hand controls, wheelchair/ scooter lifts, etc.). This program can also provide you with free resource information, such as area driver assessment centers and mobility equipment installers. The offer is available for a limited period of time from the date of vehicle purchase/lease. For more details, or to determine your vehicle’s eligibility, see your GM dealer or call the GM Mobility Assistance Center at 1-800-323-9935. Text telephone (TTY) users, call 1-800-833-9935. GM of Canada also has a Mobility Program. Call 1-800-GM-DRIVE (463-7483) for details. All TTY users call 1-800-263-3830. 7-5 Roadside Assistance Program Security While You Travel 1-800-GMC-8782 (1-800-462-8782, Roadside Assistance prompt) As the proud owner of a new GMC vehicle, you are automatically enrolled in the GMC Roadside Assistance program. This value-added service is intended to provide you with peace of mind as you drive in the city or travel the open road. GMC’s Roadside Assistance toll-free number is staffed by courteous and capable Roadside Assistance Representatives who are available 24 hours a day, 365 days a year. We will provide the following services during the Bumper-to-Bumper warranty period, at no expense to you: Fuel Delivery: Delivery of enough fuel ($5 maximum) for the customer to get to the nearest service station. Lock-out Service (identiﬁcation required): Replacement keys or locksmith service will be covered at no charge if you are unable to gain entry into your vehicle. Delivery of the replacement key will be covered within 10 miles. (cid:127) Emergency Tow: Tow to the nearest dealership for warranty service or in the event of a vehicle-disabling accident. Assistance when the vehicle is mired in sand, mud or snow. Flat Tire Change: Installation of a spare tire will be covered at no charge. (The customer is responsible for the repair or replacement of the tire if not covered by a warrantable failure.) Jump Start: No-start occurrences which require a battery jump start will be covered at no charge. (cid:127) Dealer Locator Service Trip Routing: Your Roadside Assistance Representative can provide you with speciﬁc information regarding this feature. Trip Interruption Expense Beneﬁts: Your Roadside Assistance Representative can provide you with speciﬁc information regarding this feature. In many instances, mechanical failures are covered under GMC’s Bumper-to-Bumper warranty. However, when other services are utilized, our Roadside Assistance Representatives will explain any payment obligations you might incur. 7-6 (cid:127) (cid:127) (cid:127) (cid:127) (cid:127) (cid:127) For prompt and efficient assistance when calling, please provide the following to the Roadside Assistance Representative: (cid:127) Your name, home address, and home telephone number Telephone number of your location Location of the vehicle (cid:127) Model, year, color, and license plate number (cid:127) Mileage, Vehicle Identiﬁcation Number, and delivery date of the vehicle (cid:127) Description of the problem While we hope you never have the occasion to use our service, it is added security while traveling for you and your family. Remember, we are only a phone call away. GMC Roadside Assistance: 1-800-462-8782, text telephone (TTY) users, call 1-888-889-2438. GMC reserves the right to limit services or reimbursement to an owner or driver when, in GMC’s judgement, the claims become excessive in frequency or type of occurrence. Roadside Assistance is not part of or included in the coverage provided by the New Vehicle Limited Warranty. GMC reserves the right to make any changes or discontinue the Roadside Assistance program at any time without notiﬁcation. Canadian Roadside Assistance Vehicles purchased in Canada have an extensive roadside assistance program accessible from anywhere in Canada or the United States. Please refer to the Warranty and Owner Assistance Information book. Courtesy Transportation GMC has always exempliﬁed quality and value in its offering of motor vehicles. To enhance your ownership experience, we and our participating dealers are proud to offer Courtesy Transportation, a customer support program for new vehicles. The Courtesy Transportation program is offered to retail purchase/lease customers in conjunction with the Bumper-to-Bumper coverage provided by the New Vehicle Limited Warranty. Several transportation options are available when warranty repairs are required. This will reduce your inconvenience during warranty repairs. Plan Ahead When Possible When your vehicle requires warranty service, you should contact your dealer and request an appointment. By scheduling a service appointment and advising your service consultant of your transportation needs, your dealer can help minimize your inconvenience. 7-7 (cid:127) (cid:127) If your vehicle cannot be scheduled into the service department immediately, keep driving it until it can be scheduled for service, unless, of course, the problem is safety-related. If it is, please call your dealership, let them know this, and ask for instructions. If the dealer requests that you simply drop the vehicle off for service, you are urged to do so as early in the work day as possible to allow for the same day repair. Transportation Options Warranty service can generally be completed while you wait. However, if you are unable to wait, GMC helps minimize your inconvenience by providing several transportation options. Depending on the circumstances, your dealer can offer you one of the following: Shuttle Service Participating dealers can provide you with shuttle service to get you to your destination with minimal interruption of your daily schedule. This includes a one way or round trip shuttle ride to a destination up to 10 miles from the dealership. Public Transportation or Fuel Reimbursement If your vehicle requires overnight warranty repairs, reimbursement (ﬁve days maximum) may be available for the use of public transportation such as taxi or bus. In addition, should you arrange transportation through a friend or relative, reimbursement for reasonable fuel expenses (ﬁve day maximum) may be available. Claim amounts should reﬂect actual costs and be supported by original receipts. Courtesy Rental Vehicle Your dealer may arrange to provide you with a courtesy rental vehicle or reimburse you for a rental vehicle you obrtained if your vehicle is kept for a warranty repair. Reimbursement will be limited to a maximum of $30.00 a day and must be supported by receipts. This requires that you sign and complete a rental agreement and meet state, local and rental vehicle provider requirements. Requirements vary and may include minimum age requirements, insurance coverage, credit card, etc. You are responsible for fuel usage charges and may also be responsible for taxes, levies, usage fees, excessive mileage or rental usage beyond the completion of the repair. Generally it is not possible to provide a like-vehicle as a courtesy rental. 7-8 Additional Program Information Courtesy Transportation is available during the Bumper-to-Bumper warranty coverage period, but it is not part of the New Vehicle Limited Warranty. A separate booklet entitled Warranty and Owner Assistance Information furnished with each new vehicle provides detailed warranty coverage information. Courtesy Transportation is available only at participating dealers and all program options, such as shuttle service, may not be available at every dealer. Please contact your dealer for speciﬁc information about availability. All Courtesy Transportation arrangements will be administered by appropriate dealer personnel. Canadian Vehicles: For warranty repairs during the Complete Vehicle Coverage period of the General Motors of Canada New Vehicle Limited Warranty, alternative transportation may be available under the Courtesy Transportation Program. Please consult your dealer for details. General Motors reserves the right to unilaterally modify, change or discontinue Courtesy Transportation at any time and to resolve all questions of claim eligibility pursuant to the terms and conditions described herein at its sole discretion. Vehicle Data Collection and Event Data Records Your vehicle, like other modern motor vehicles, has a number of sophisticated computer systems that monitor and control several aspects of the vehicle’s performance. Your vehicle uses on-board vehicle computers to monitor emission control components to optimize fuel economy, to monitor conditions for airbag deployment and, if so equipped, to provide anti-lock braking and to help the driver control the vehicle in difficult driving situations. Some information may be stored during regular operations to facilitate repair of detected malfunctions; other information is stored only in a crash or near crash event by computer systems commonly called event data recorders (EDR). In a crash or near crash event, computer systems, such as the Airbag Sensing and Diagnostic Module (SDM) in your vehicle may record information about the condition of the vehicle and how it was operated, such as engine speed, brake applications, throttle position, vehicle speed, seat belt usage, airbag readiness, airbag performance data, and the severity of a collision. This information has been used to improve vehicle crash performance and may be used to improve crash performance of future vehicles and driving safety. 7-9 Unlike the data recorders on many airplanes, these on-board systems do not record sounds, such as conversation of vehicle occupants. To read this information, special equipment is needed and access to the vehicle or the SDM is required. GM will not access information about a crash event or share it with others other than (cid:127) with the consent of the vehicle owner or, if the vehicle is leased, with the consent of the lessee, in response to an official request of police or similar government office, as part of GM’s defense of litigation through the discovery process, or as required by law. In addition, once GM collects or receives data, GM may use the data for GM research needs, (cid:127) make it available for research where appropriate conﬁdentiality is to be maintained and need is shown, or share summary data which is not tied to a speciﬁc vehicle with non-GM organizations for research purposes. Others, such as law enforcement, may have access to the special equipment that can read the information if they have access to the vehicle or SDM. If your vehicle is equipped with OnStar, please check the OnStar subscription service agreement or manual for information on its operations and data collection. Reporting Safety Defects Reporting Safety Defects to the United States Government If you believe that your vehicle has a defect which could cause a crash or could cause injury or death, you should immediately inform the National Highway Traffic Safety Administration (NHTSA), in addition to notifying General Motors. If NHTSA receives similar complaints, it may open an investigation, and if it ﬁnds that a safety defect exists in a group of vehicles, it may order a recall and remedy campaign. However, NHTSA cannot become involved in individual problems between you, your dealer or General Motors. 7-10 (cid:127) (cid:127) (cid:127) (cid:127) (cid:127) To contact NHTSA, you may either call the Auto Safety Hotline toll-free at 1-800-424-9393 (or 366-0123 in the Washington, D.C. area) or write to: NHTSA, U.S. Department of Transportation Washington, D.C. 20590 You can also obtain other information about motor vehicle safety from the hotline. Reporting Safety Defects to the Canadian Government If you live in Canada, and you believe that your vehicle has a safety defect, you should immediately notify Transport Canada, in addition to notifying General Motors of Canada Limited. You may write to: Transport Canada 330 Sparks Street Tower C Ottawa, Ontario K1A 0N5 Reporting Safety Defects to General Motors In addition to notifying NHTSA (or Transport Canada) in a situation like this, we certainly hope you’ll notify us. Please call us at 1-800-GMC-8782 (1-800-462-8782), or write: Pontiac-GMC Customer Assistance Center P.O. Box 33172 Detroit, MI 48232-5172 In Canada, please call us at 1-800-263-3777 (English) or 1-800-263-7854 (French). Or, write: General Motors of Canada Limited Customer Communication Centre, 163-005 1908 Colonel Sam Drive Oshawa, Ontario L1H 8P7 Service Publications Ordering Information Service Manuals Service Manuals have the diagnosis and repair information on engines, transmission, axle, suspension, brakes, electrical, steering, body, etc. RETAIL SELL PRICE: $120.00 7-11 Current and Past Model Order Forms Service Publications are available for current and past model GM vehicles. To request an order form, please specify year and model name of the vehicle. ORDER TOLL FREE: 1-800-551-4123 Monday-Friday 8:00 AM - 6:00 PM Eastern Time For Credit Card Orders Only (VISA-MasterCard-Discover), visit Helm, Inc. on the World Wide Web at: www.helminc.com Or you can write to: Helm, Incorporated P. O. Box 07130 Detroit, MI 48207 Prices are subject to change without notice and without incurring obligation. Allow ample time for delivery. Note to Canadian Customers: All listed prices are quoted in U.S. funds. Canadian residents are to make checks payable in U.S. funds. Transmission, Transaxle, Transfer Case Unit Repair Manual This manual provides information on unit repair service procedures, adjustments, and speciﬁcations for GM transmissions, transaxles, and transfer cases. RETAIL SELL PRICE: $50.00

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2004 GMC Savana Owners Manual