1999 GMC Savana Owners Manual

or other commercial application.

One of the reasons you should follow this schedule if you operate your vehicle under any of these conditions is that these conditions cause engine oil to break down sooner.

Every 3,000 Miles (5 000 km): Engine Oil and Filter

Change (or 3 months, whichever occurs first). Chassis Lubrication (or 3 months, whichever occurs first). Drive Axle Service (or 3 months, whichever occurs first).

Every 6,000 Miles (10 000 km): Tire Rotation. Every 15,000 Miles (25 000 km): Air Cleaner Filter

Inspection, if driving in dusty conditions. Noise Shields Inspection (GVWR above 10,000 lbs. only). Front Wheel Bearing Repack (or at each brake relining, whichever occurs first).

Every 30,000 Miles (50 000 km): Air Cleaner Filter

Replacement. Fuel Filter Replacement.

Every 50,000 Miles (83 000 km): Automatic

Transmission Service (vehicles over 8600 GVWR or driven under severe conditions only).

Every 60,000 Miles (100 000 km): Engine Accessory

Drive Belt Inspection. Fuel Tank, Cap and Lines Inspection. Exhaust Gas Recirculation System Inspection. Evaporative Control System Inspection.

7-5

yellowblue

Scheduled Maintenance

Short Trip/City Intervals -- Gasoline Engines

Long Trip/Highway Definition -- Gasoline Engines

Every 100,000 Miles (166 000 km): Spark Plug Wire

Inspection. Spark Plug Replacement. Automatic Transmission Service (normal conditions). Positive Crankcase Ventilation (PCV) Valve Inspection.

Every 150,000 Miles (240 000 km): Cooling System

Service (or every 60 months, whichever occurs first).

These intervals only summarize maintenance services. Be sure to follow the complete scheduled maintenance on the following pages.

Follow this scheduled maintenance only if none of the conditions from the Short Trip/City Scheduled Maintenance is true. Do not use this schedule if the vehicle is used for trailer towing, driven in a dusty area or used off paved roads. Use the Short Trip/City schedule for these conditions. Driving a vehicle with a fully warmed engine under highway conditions causes engine oil to break down slower.

7-6

Scheduled Maintenance

Long Trip/Highway Intervals -- Gasoline Engines

Long Trip/Highway Intervals -- Gasoline Engines

yellowblue

Every 7,500 Miles (12 500 km): Engine Oil and Filter Change (or every 12 months, whichever occurs first). Chassis Lubrication (or every 12 months, whichever occurs first). Drive Axle Service. Tire Rotation. Every 15,000 Miles (25 000 km): Noise Shields

Inspection (GVWR above 10,000 lbs. only). Every 30,000 Miles (50 000 km): Fuel Filter

Replacement. Air Cleaner Filter Replacement. Front Wheel Bearing Repack (or at each brake relining, whichever occurs first).

Every 60,000 Miles (100 000 km): Engine Accessory

Drive Belt Inspection. Fuel Tank, Cap and Lines Inspection. Exhaust Gas Recirculation System Inspection. Evaporative Control System Inspection. Every 100,000 Miles (166 000 km): Spark Plug Wire

Inspection. Spark Plug Replacement. Automatic Transmission Service (normal conditions). Positive Crankcase Ventilation (PCV) Valve Inspection.

Every 150,000 Miles (240 000 km): Cooling System

Service (or every 60 months, whichever occurs first).

Every 50,000 Miles (83 000 km): Automatic

Transmission Service (vehicles over 8600 GVWR or driven under severe conditions only).

These intervals only summarize maintenance services. Be sure to follow the complete scheduled maintenance on the following pages.

7-7

yellowblue

Short Trip/City Scheduled Maintenance -- Gasoline Engines

The services shown in this schedule up to 100,000 miles (166 000 km) should be performed after 100,000 miles (166 000 km) at the same intervals. The services shown at 150,000 miles (240 000 km) should be performed at the same interval after 150,000 miles (240 000 km). See “Owner Checks and Services” and “Periodic Maintenance Inspections” following. Footnotes [ The U.S. Environmental Protection Agency or the California Air Resources Board has determined that the failure to perform this maintenance item will not nullify the emission warranty or limit recall liability prior to the completion of the vehicle’s useful life. We, however, urge that all recommended maintenance services be performed at the indicated intervals and the maintenance be recorded.

# Lubricate the front suspension, kingpin bushings, steering linkage and rear driveline center splines. + A good time to check your brakes is during tire rotation. See “Brake System Inspection” under “Periodic Maintenance Inspections” in Part C of this schedule. ** Drive axle service (see “Recommended Fluids and Lubricants” in the Index for proper lubricant to use): D Check fluid level and add fluid as needed. If driving

in dusty areas or when towing a trailer; drain fluid and refill every 15,000 (25 000 km).

D If your vehicle has a locking differential, drain fluid

and refill at first engine oil change.

D More frequent lubrication may be required for

heavy-duty use.

7-8

Short Trip/City Scheduled Maintenance -- Gasoline Engines

yellowblue

3,000 Miles (5 000 km) j Change engine oil and filter (or every 3 months, whichever occurs first).

An Emission Control Service.

j Lubricate chassis components (or every 3 months, whichever occurs first).

(See footnote #.)

j Check axle fluid level and add fluid as needed. (See footnote **.) 6,000 Miles (10 000 km) j Change engine oil and filter (or every 3 months, whichever occurs first).

An Emission Control Service.

j Lubricate chassis components (or every 3 months, whichever occurs first).

(See footnote #.)

j Check axle fluid level and add fluid as needed. (See footnote **.) j Rotate tires. See “Tire Inspection and Rotation” in the Index for proper

rotation pattern and additional information. (See footnote +.)

9,000 Miles (15 000 km) j Change engine oil and filter (or every 3 months, whichever occurs first).

An Emission Control Service.

j Lubricate chassis components (or every 3 months, whichever occurs first).

(See footnote #.)

j Check axle fluid level and add fluid as needed. (See footnote **.)

DATE

ACTUAL MILEAGE

SERVICED BY:

DATE

ACTUAL MILEAGE

SERVICED BY:

DATE

ACTUAL MILEAGE

SERVICED BY:

7-9

Short Trip/City Scheduled Maintenance -- Gasoline Engines

yellowblue

DATE

ACTUAL MILEAGE

SERVICED BY:

DATE

ACTUAL MILEAGE

SERVICED BY:

12,000 Miles (20 000 km) j Change engine oil and filter (or every 3 months, whichever occurs first).

An Emission Control Service.

j Lubricate chassis components (or every 3 months, whichever occurs first).

(See footnote #.)

j Check axle fluid level and add fluid as needed. (See footnote **.) j Rotate tires. See “Tire Inspection and Rotation” in the Index for proper

rotation pattern and additional information. (See footnote +.)

15,000 Miles (25 000 km) j Change engine oil and filter (or every 3 months, whichever occurs first).

An Emission Control Service.

j Lubricate chassis components (or every 3 months, whichever occurs first).

(See footnote #.)

j Inspect air cleaner filter if you are driving in dusty conditions.

Replace filter if necessary. An Emission Control Service. (See footnote[.)

j Check axle fluid level and add fluid as needed. (See footnote **.) j Clean and repack the front wheel bearings (or at each brake relining,

whichever occurs first).

j Vehicles With GVWR Above 10,000 lbs. Only: Inspect shields for damage or

looseness. Adjust or replace as required. This is a Noise Emission Control Service. Applicable only to vehicles sold in the United States.

7-10

yellowblue

Short Trip/City Scheduled Maintenance -- Gasoline Engines

18,000 Miles (30 000 km) j Change engine oil and filter (or every 3 months, whichever occurs first).

An Emission Control Service.

j Lubricate chassis components (or every 3 months, whichever occurs first).

(See footnote #.)

j Check axle fluid level and add fluid as needed. (See footnote **.) j Rotate tires. See “Tire Inspection and Rotation” in the Index for proper

rotation pattern and additional information. (See footnote +.)

21,000 Miles (35 000 km) j Change engine oil and filter (or every 3 months, whichever occurs first).

An Emission Control Service.

j Lubricate chassis components (or every 3 months, whichever occurs first).

(See footnote #.)

j Check axle fluid level and add fluid as needed. (See footnote **.) 24,000 Miles (40 000 km) j Change engine oil and filter (or every 3 months, whichever occurs first).

An Emission Control Service.

j Lubricate chassis components (or every 3 months, whichever occurs first).

(See footnote #.)

DATE

ACTUAL MILEAGE

SERVICED BY:

DATE

ACTUAL MILEAGE

SERVICED BY:

DATE

ACTUAL MILEAGE

SERVICED BY:

(Continued)

7-11

Short Trip/City Scheduled Maintenance -- Gasoline Engines

yellowblue

24,000 Miles (40 000 km) (Continued) j Check axle fluid level and add fluid as needed. (See footnote **.) j Rotate tires. See “Tire Inspection and Rotation” in the Index for proper

rotation pattern and additional information. (See footnote +.)

27,000 Miles (45 000 km) j Change engine oil and filter (or every 3 months, whichever occurs first).

An Emission Control Service.

j Lubricate chassis components (or every 3 months, whichever occurs first).

(See footnote #.)

j Check axle fluid level and add fluid as needed. (See footnote **.) 30,000 Miles (50 000 km) j Change engine oil and filter (or every 3 months, whichever occurs first).

An Emission Control Service.

j Lubricate chassis components (or every 3 months, whichever occurs first).

(See footnote #.)

j Check axle fluid level and add fluid as needed. (See footnote **.) j Clean and repack the front wheel bearings (or at each brake relining,

whichever occurs first).

j Replace fuel filter.

An Emission Control Service. (See footnote[.)

7-12

DATE

ACTUAL MILEAGE

SERVICED BY:

DATE

ACTUAL MILEAGE

SERVICED BY:

Short Trip/City Scheduled Maintenance -- Gasoline Engines

yellowblue

j Replace air cleaner filter.

An Emission Control Service.

j Vehicles With GVWR Above 10,000 lbs. Only: Inspect shields for damage or

looseness. Adjust or replace as required. This is a Noise Emission Control Service. Applicable only to vehicles sold in the United States.

j Rotate tires. See “Tire Inspection and Rotation” in the Index for proper

rotation pattern and additional information. (See footnote +.)

33,000 Miles (55 000 km) j Change engine oil and filter (or every 3 months, whichever occurs first).

An Emission Control Service.

j Lubricate chassis components (or every 3 months, whichever occurs first).

(See footnote #.)

j Check axle fluid level and add fluid as needed. (See footnote **.) 36,000 Miles (60 000 km) j Change engine oil and filter (or every 3 months, whichever occurs first).

An Emission Control Service.

j Lubricate chassis components (or every 3 months, whichever occurs first).

(See footnote #.)

DATE

ACTUAL MILEAGE

SERVICED BY:

DATE

ACTUAL MILEAGE

SERVICED BY:

(Continued)

7-13

Short Trip/City Scheduled Maintenance -- Gasoline Engines

yellowblue

36,000 Miles (60 000 km) (Continued) j Rotate tires. See “Tire Inspection and Rotation” in the Index for proper

rotation pattern and additional information. (See footnote +.)

j Check axle fluid level and add fluid as needed. (See footnote **.) 39,000 Miles (65 000 km) j Change engine oil and filter (or every 3 months, whichever occurs first).

An Emission Control Service.

j Lubricate chassis components (or every 3 months, whichever occurs first).

(See footnote #.)

j Check axle fluid level and add fluid as needed. (See footnote **.) 42,000 Miles (70 000 km) j Change engine oil and filter (or every 3 months, whichever occurs first).

An Emission Control Service.

j Lubricate chassis components (or every 3 months, whichever occurs first).

(See footnote #.)

j Check axle fluid level and add fluid as needed. (See footnote **.) j Rotate tires. See “Tire Inspection and Rotation” in the Index for proper

rotation pattern and additional information. (See footnote +.)

7-14

DATE

ACTUAL MILEAGE

SERVICED BY:

DATE

ACTUAL MILEAGE

SERVICED BY:

Short Trip/City Scheduled Maintenance -- Gasoline Engines

yellowblue

45,000 Miles (75 000 km) j Change engine oil and filter (or every 3 months, whichever occurs first).

An Emission Control Service.

j Lubricate chassis components (or every 3 months, whichever occurs first).

(See footnote #.)

j Check axle fluid level and add fluid as needed. (See footnote **.) j Clean and repack the front wheel bearings (or at each brake relining,

whichever occurs first).

j Inspect air cleaner filter if you are driving in dusty conditions. Replace filter if

necessary. An Emission Control Service. (See footnote[.)

j Vehicles With GVWR Above 10,000 lbs. Only: Inspect shields for damage or

looseness. Adjust or replace as required. This is a Noise Emission Control Service. Applicable only to vehicles sold in the United States.

48,000 Miles (80 000 km) j Change engine oil and filter (or every 3 months, whichever occurs first).

An Emission Control Service.

j Lubricate chassis components (or every 3 months, whichever occurs first).

(See footnote #.)

j Check axle fluid level and add fluid as needed. (See footnote **.) j Rotate tires. See “Tire Inspection and Rotation” in the Index for proper

rotation pattern and additional information. (See footnote +.)

DATE

ACTUAL MILEAGE

SERVICED BY:

DATE

ACTUAL MILEAGE

SERVICED BY:

7-15

Short Trip/City Scheduled Maintenance -- Gasoline Engines

yellowblue

50,000 Miles (83 000 km) j Change automatic transmission fluid and filter if the vehicle’s GVWR is over

8600 lbs. or if the vehicle is mainly driven under one or more of these conditions: – In heavy city traffic where the outside temperature regularly reaches

90_F (32_C) or higher.

– In hilly or mountainous terrain. – When doing frequent trailer towing. – Uses such as found in taxi, police or delivery service. If you do not use your vehicle under any of these conditions, change the fluid and filter at 100,000 miles (166 000 km).

51,000 Miles (85 000 km) j Change engine oil and filter (or every 3 months, whichever occurs first).

An Emission Control Service.

j Lubricate chassis components (or every 3 months, whichever occurs first).

(See footnote #.)

j Check axle fluid level and add fluid as needed. (See footnote **.) 54,000 Miles (90 000 km) j Change engine oil and filter (or every 3 months, whichever occurs first).

An Emission Control Service.

7-16

DATE

ACTUAL MILEAGE

SERVICED BY:

DATE

ACTUAL MILEAGE

SERVICED BY:

DATE

ACTUAL MILEAGE

SERVICED BY:

Short Trip/City Scheduled Maintenance -- Gasoline Engines

yellowblue

j Lubricate chassis components (or every 3 months, whichever occurs first).

(See footnote #.)

j Check axle fluid level and add fluid as needed. (See footnote **.) j Rotate tires. See “Tire Inspection and Rotation” in the Index for proper

rotation pattern and additional information. (See footnote +.)

57,000 Miles (95 000 km) j Change engine oil and filter (or every 3 months, whichever occurs first).

An Emission Control Service.

j Lubricate chassis components (or every 3 months, whichever occurs first).

(See footnote #.)

j Check axle fluid level and add fluid as needed. (See footnote **.) 60,000 Miles (100 000 km) j Change engine oil and filter (or every 3 months, whichever occurs first).

An Emission Control Service.

j Lubricate chassis components (or every 3 months, whichever occurs first).

(See footnote #.)

j Check axle fluid level and add fluid as needed. (See footnote **.)

DATE

ACTUAL MILEAGE

SERVICED BY:

DATE

ACTUAL MILEAGE

SERVICED BY:

(Continued)

7-17

yellowblue

Short Trip/City Scheduled Maintenance -- Gasoline Engines

60,000 Miles (100 000 km) (Continued) j Clean and repack the front wheel bearings (or at each brake relining,

whichever occurs first).

j Vehicles With GVWR Above 10,000 lbs. Only: Inspect shields for damage or

looseness. Adjust or replace as required. This is a Noise Emission Control Service. Applicable only to vehicles sold in the United States.

j Inspect engine accessory drive belt.

An Emission Control Service.

j Replace fuel filter.

An Emission Control Service. (See footnote[.)

j Conduct Exhaust Gas Recirculation (EGR) system inspection as described in

the service manual. An Emission Control Service. (See footnote[.)

j Conduct evaporative control system inspection. Check all fuel and vapor lines

and hoses for proper hook-up, routing and condition. Check that the purge valve works properly (if equipped). Replace as needed. An Emission Control Service. (See footnote[.)

j Replace air cleaner filter.

An Emission Control Service.

j Inspect fuel tank, cap and lines for damage or leaks. Inspect fuel cap gasket

for any damage. Replace parts as needed. An Emission Control Service. (See footnote[.)

7-18

Short Trip/City Scheduled Maintenance -- Gasoline Engines

yellowblue

j Rotate tires. See “Tire Inspection and Rotation” in the Index for proper

rotation pattern and additional information. (See footnote +.)

63,000 Miles (105 000 km) j Change engine oil and filter (or every 3 months, whichever occurs first).

An Emission Control Service.

j Lubricate chassis components (or every 3 months, whichever occurs first).

(See footnote #.)

j Check axle fluid level and add fluid as needed. (See footnote **.) 66,000 Miles (110 000 km) j Change engine oil and filter (or every 3 months, whichever occurs first).

An Emission Control Service.

j Lubricate chassis components (or every 3 months, whichever occurs first).

(See footnote #.)

j Check axle fluid level and add fluid as needed. (See footnote **.) j Rotate tires. See “Tire Inspection and Rotation” in the Index for proper

rotation pattern and additional information. (See footnote +.)

DATE

ACTUAL MILEAGE

SERVICED BY:

DATE

ACTUAL MILEAGE

SERVICED BY:

7-19

Short Trip/City Scheduled Maintenance -- Gasoline Engines

yellowblue

69,000 Miles (115 000 km) j Change engine oil and filter (or every 3 months, whichever occurs first).

An Emission Control Service.

j Lubricate chassis components (or every 3 months, whichever occurs first).

(See footnote #.)

j Check axle fluid level and add fluid as needed. (See footnote **.) 72,000 Miles (120 000 km) j Change engine oil and filter (or every 3 months, whichever occurs first).

An Emission Control Service.

j Lubricate chassis components (or every 3 months, whichever occurs first).

(See footnote #.)

j Check axle fluid level and add fluid as needed. (See footnote **.) j Rotate tires. See “Tire Inspection and Rotation” in the Index for proper

rotation pattern and additional information. (See footnote +.)

75,000 Miles (125 000 km) j Change engine oil and filter (or every 3 months, whichever occurs first).

An Emission Control Service.

j Lubricate chassis components (or every 3 months, whichever occurs first).

(See footnote #.)

j Clean and repack the front wheel bearings (or at each brake relining,

whichever occurs first).

7-20

DATE

ACTUAL MILEAGE

SERVICED BY:

DATE

ACTUAL MILEAGE

SERVICED BY:

DATE

ACTUAL MILEAGE

SERVICED BY:

Short Trip/City Scheduled Maintenance -- Gasoline Engines

yellowblue

j Inspect air cleaner filter if you are driving in dusty conditions. Replace filter if

necessary. An Emission Control Service. (See footnote[.)

j Check axle fluid level and add fluid as needed. (See footnote **.) j Vehicles With GVWR Above 10,000 lbs. Only: Inspect shields for damage or

looseness. Adjust or replace as required. This is a Noise Emission Control Service. Applicable only to vehicles sold in the United States.

78,000 Miles (130 000 km) j Change engine oil and filter (or every 3 months, whichever occurs first).

An Emission Control Service.

j Lubricate chassis components (or every 3 months, whichever occurs first).

(See footnote #.)

j Check axle fluid level and add fluid as needed. (See footnote **.) j Rotate tires. See “Tire Inspection and Rotation” in the Index for proper

rotation pattern and additional information. (See footnote +.)

DATE

ACTUAL MILEAGE

SERVICED BY:

7-21

Short Trip/City Scheduled Maintenance -- Gasoline Engines

yellowblue

81,000 Miles (135 000 km) j Change engine oil and filter (or every 3 months, whichever occurs first).

An Emission Control Service.

j Lubricate chassis components (or every 3 months, whichever occurs first).

(See footnote #.)

j Check axle fluid level and add fluid as needed. (See footnote **.) 84,000 Miles (140 000 km) j Change engine oil and filter (or every 3 months, whichever occurs first).

An Emission Control Service.

j Lubricate chassis components (or every 3 months, whichever occurs first).

(See footnote #.)

j Check axle fluid level and add fluid as needed. (See footnote **.) j Rotate tires. See “Tire Inspection and Rotation” in the Index for proper

rotation pattern and additional information. (See footnote +.)

87,000 Miles (145 000 km) j Change engine oil and filter (or every 3 months, whichever occurs first).

An Emission Control Service.

j Lubricate chassis components (or every 3 months, whichever occurs first).

(See footnote #.)

j Check axle fluid level and add fluid as needed. (See footnote **.)

7-22

DATE

ACTUAL MILEAGE

SERVICED BY:

DATE

ACTUAL MILEAGE

SERVICED BY:

DATE

ACTUAL MILEAGE

SERVICED BY:

Short Trip/City Scheduled Maintenance -- Gasoline Engines

yellowblue

DATE

ACTUAL MILEAGE

SERVICED BY:

90,000 Miles (150 000 km) j Change engine oil and filter (or every 3 months, whichever occurs first).

An Emission Control Service.

j Lubricate chassis components (or every 3 months, whichever occurs first).

(See footnote #.)

j Check axle fluid level and add fluid as needed. (See footnote **.) j Clean and repack the front wheel bearings (or at each brake relining,

whichever occurs first).

j Replace fuel filter.

An Emission Control Service. (See footnote[.)

j Replace air cleaner filter.

An Emission Control Service.

j Rotate tires. See “Tire Inspection and Rotation” in the Index for proper

rotation pattern and additional information. (See footnote +.)

j Vehicles With GVWR Above 10,000 lbs. Only: Inspect shields for damage or

looseness. Adjust or replace as required. This is a Noise Emission Control Service. Applicable only to vehicles sold in the United States.

7-23

Short Trip/City Scheduled Maintenance -- Gasoline Engines

yellowblue

93,000 Miles (155 000 km) j Change engine oil and filter (or every 3 months, whichever occurs first).

An Emission Control Service.

j Lubricate chassis components (or every 3 months, whichever occurs first).

(See footnote #.)

j Check axle fluid level and add fluid as needed. (See footnote **.) 96,000 Miles (160 000 km) j Change engine oil and filter (or every 3 months, whichever occurs first).

An Emission Control Service.

j Lubricate chassis components (or every 3 months, whichever occurs first).

(See footnote #.)

j Check axle fluid level and add fluid as needed. (See footnote **.) j Rotate tires. See “Tire Inspection and Rotation” in the Index for proper

rotation pattern and additional information. (See footnote +.)

99,000 Miles (165 000 km) j Change engine oil and filter (or every 3 months, whichever occurs first).

An Emission Control Service.

j Lubricate chassis components (or every 3 months, whichever occurs first).

(See footnote #.)

j Check axle fluid level and add fluid as needed. (See footnote **.)

7-24

DATE

ACTUAL MILEAGE

SERVICED BY:

DATE

ACTUAL MILEAGE

SERVICED BY:

DATE

ACTUAL MILEAGE

SERVICED BY:

Short Trip/City Scheduled Maintenance -- Gasoline Engines

100,000 Miles (166 000 km) j Inspect spark plug wires.

An Emission Control Service.

j Replace spark plugs.

An Emission Control Service.

DATE

ACTUAL MILEAGE

SERVICED BY:

yellowblue

j Change automatic transmission fluid and filter if the vehicle’s GVWR is over

8600 lbs. or if the vehicle is mainly driven under one or more of these conditions: – In heavy city traffic where the outside temperature regularly reaches 90_F

(32_C) or higher.

– In hilly or mountainous terrain. – When doing frequent trailer towing. – Uses such as found in taxi, police or delivery service.

j If you haven’t used your vehicle under severe service conditions listed

previously and, therefore, haven’t changed your automatic transmission fluid, change both the fluid and filter.

j Inspect Positive Crankcase Ventilation (PCV) valve.

An Emission Control Service.

7-25

Short Trip/City Scheduled Maintenance -- Gasoline Engines

150,000 Miles (240 000 km) j Drain, flush and refill cooling system (or every 60 months since last service, whichever occurs first). See “Engine Coolant” in the Index for what to use. Inspect hoses. Clean radiator, condenser, pressure cap and neck. Pressure test cooling system and pressure cap. An Emission Control Service.

DATE

ACTUAL MILEAGE

SERVICED BY:

yellowblue

7-26

Long Trip/Highway Scheduled Maintenance -- Gasoline Engines

yellowblue

The services shown in this schedule up to 100,000 miles (166 000 km) should be performed after 100,000 miles (166 000 km) at the same intervals. The services shown at 150,000 miles (240 000 km) should be performed at the same interval after 150,000 miles (240 000 km). See “Owner Checks and Services” and “Periodic Maintenance Inspections” following. Footnotes [ The U.S. Environmental Protection Agency or the California Air Resources Board has determined that the failure to perform this maintenance item will not nullify the emission warranty or limit recall liability prior to the completion of the vehicle’s useful life. We, however, urge that all recommended maintenance services be performed at the indicated intervals and the maintenance be recorded.

# Lubricate the front suspension, kingpin bushings, steering linkage and rear driveline center splines. + A good time to check your brakes is during tire rotation. See “Brake System Inspection” under “Periodic Maintenance Inspections” in Part C of this schedule. ** Drive axle service (see “Recommended Fluids and Lubricants” in the Index for proper lubricant to use): D Check fluid level and add fluid as needed. D If your vehicle has a locking differential, drain fluid

and refill at first engine oil change.

7-27

Long Trip/Highway Scheduled Maintenance -- Gasoline Engines

7,500 Miles (12 500 km) j Change engine oil and filter (or every 12 months, whichever occurs first).

An Emission Control Service.

DATE

ACTUAL MILEAGE

SERVICED BY:

yellowblue

j Lubricate chassis components (or every 12 months, whichever occurs first).

(See footnote #.)

j Check axle fluid level and add fluid as needed. (See footnote **.) j Rotate tires. See “Tire Inspection and Rotation” in the Index for proper

rotation pattern and additional information. (See footnote +.)

15,000 Miles (25 000 km) j Change engine oil and filter (or every 12 months, whichever occurs first).

An Emission Control Service.

j Lubricate chassis components (or every 12 months, whichever occurs first).

(See footnote #.)

j Check axle fluid level and add fluid as needed. (See footnote **.) j Vehicles With GVWR Above 10,000 lbs. Only: Inspect shields for damage or

looseness. Adjust or replace as required. This is a Noise Emission Control Service. Applicable only to vehicles sold in the United States.

j Rotate tires. See “Tire Inspection and Rotation” in the Index for proper

rotation pattern and additional information. (See footnote +.)

7-28

DATE

ACTUAL MILEAGE

SERVICED BY:

Long Trip/Highway Scheduled Maintenance -- Gasoline Engines

22,500 Miles (37 500 km) j Change engine oil and filter (or every 12 months, whichever occurs first).

An Emission Control Service.

DATE

ACTUAL MILEAGE

SERVICED BY:

yellowblue

j Lubricate chassis components (or every 12 months, whichever occurs first).

(See footnote #.)

j Check axle fluid level and add fluid as needed. (See footnote **.) j Rotate tires. See “Tire Inspection and Rotation” in the Index for proper

rotation pattern and additional information. (See footnote +.)

30,000 Miles (50 000 km) j Change engine oil and filter (or every 12 months, whichever occurs first).

An Emission Control Service.

j Lubricate chassis components (or every 12 months, whichever occurs first).

(See footnote #.)

j Check axle fluid level and add fluid as needed. (See footnote **.) j Clean and repack the front wheel bearings (or at each brake relining,

whichever occurs first).

j Rotate tires. See “Tire Inspection and Rotation” in the Index for proper

rotation pattern and additional information. (See footnote +.)

j Replace fuel filter.

An Emission Control Service. (See footnote[.)

DATE

ACTUAL MILEAGE

SERVICED BY:

(Continued)

7-29

Long Trip/Highway Scheduled Maintenance -- Gasoline Engines

yellowblue

30,000 Miles (50 000 km) (Continued) j Replace air cleaner filter.

An Emission Control Service.

j Vehicles With GVWR Above 10,000 lbs. Only: Inspect shields for damage or

looseness. Adjust or replace as required. This is a Noise Emission Control Service. Applicable only to vehicles sold in the United States.

37,500 Miles (62 500 km) j Change engine oil and filter (or every 12 months, whichever occurs first).

An Emission Control Service.

j Lubricate chassis components (or every 12 months, whichever occurs first).

(See footnote #.)

j Check axle fluid level and add fluid as needed. (See footnote **.) j Rotate tires. See “Tire Inspection and Rotation” in the Index for proper

rotation pattern and additional information. (See footnote +.)

45,000 Miles (75 000 km) j Change engine oil and filter (or every 12 months, whichever occurs first).

An Emission Control Service.

j Lubricate chassis components (or every 12 months, whichever occurs first).

(See footnote #.)

j Check axle fluid level and add fluid as needed. (See footnote **.) 7-30

DATE

ACTUAL MILEAGE

SERVICED BY:

DATE

ACTUAL MILEAGE

SERVICED BY:

yellowblue

Long Trip/Highway Scheduled Maintenance -- Gasoline Engines

j Vehicles With GVWR Above 10,000 lbs. Only: Inspect shields for damage or

looseness. Adjust or replace as required. This is a Noise Emission Control Service. Applicable only to vehicles sold in the United States.

j Rotate tires. See “Tire Inspection and Rotation” in the Index for proper

rotation pattern and additional information. (See footnote +.)

50,000 Miles (83 000 km) j Change automatic transmission fluid and filter if the vehicle’s GVWR is over

8600 lbs. or if the vehicle is mainly driven under one or more of these conditions: – In heavy city traffic where the outside temperature regularly reaches

90_F (32_C) or higher.

– In hilly or mountainous terrain. – When doing frequent trailer towing. – Uses such as found in taxi, police or delivery service. If you do not use your vehicle under any of these conditions, change the fluid and filter at 100,000 miles (166 000 km).

DATE

ACTUAL MILEAGE

SERVICED BY:

7-31

Long Trip/Highway Scheduled Maintenance -- Gasoline Engines

52,500 Miles (87 500 km) j Change engine oil and filter (or every 12 months, whichever occurs first).

An Emission Control Service.

DATE

ACTUAL MILEAGE

SERVICED BY:

yellowblue

j Lubricate chassis components (or every 12 months, whichever occurs first).

(See footnote #.)

j Check axle fluid level and add fluid as needed. (See footnote **.) j Rotate tires. See “Tire Inspection and Rotation” in the Index for proper

rotation pattern and additional information. (See footnote +.)

60,000 Miles (100 000 km) j Change engine oil and filter (or every 12 months, whichever occurs first).

An Emission Control Service.

j Lubricate chassis components (or every 12 months, whichever occurs first).

(See footnote #.)

j Check axle fluid level and add fluid as needed. (See footnote **.) j Clean and repack the front wheel bearings (or at each brake relining,

whichever occurs first).

j Rotate tires. See “Tire Inspection and Rotation” in the Index for proper

rotation pattern and additional information. (See footnote +.)

j Inspect engine accessory drive belt.

An Emission Control Service.

7-32

DATE

ACTUAL MILEAGE

SERVICED BY:

Long Trip/Highway Scheduled Maintenance -- Gasoline Engines

yellowblue

j Replace fuel filter.

An Emission Control Service. (See footnote[.)

j Replace air cleaner filter. An Emission Control Service. j Inspect fuel tank, cap and lines for damage or leaks. Inspect fuel cap gasket

for any damage. Replace parts as needed. An Emission Control Service. (See footnote[.)

j Vehicles With GVWR Above 10,000 lbs. Only: Inspect shields for damage or

looseness. Adjust or replace as required. This is a Noise Emission Control Service. Applicable only to vehicles sold in the United States.

j Inspect Exhaust Gas Recirculation (EGR) system as described in the service

manual. An Emission Control Service. (See footnote[.)

j Inspect Evaporative Control System. Check all fuel and vapor lines and hoses for proper hook-up, routing and condition. Check that the purge valve works properly, if equipped. Replace as needed. An Emission Control Service. (See footnote[.)

67,500 Miles (112 500 km) j Change engine oil and filter (or every 12 months, whichever occurs first).

An Emission Control Service.

(Continued)

DATE

ACTUAL MILEAGE

SERVICED BY:

7-33

Long Trip/Highway Scheduled Maintenance -- Gasoline Engines

yellowblue

67,500 Miles (112 500 km) (Continued) j Lubricate chassis components (or every 12 months, whichever occurs first).

(See footnote #.)

j Check axle fluid level and add fluid as needed. (See footnote **.) j Rotate tires. See “Tire Inspection and Rotation” in the Index for proper

rotation pattern and additional information. (See footnote +.)

75,000 Miles (125 000 km) j Change engine oil and filter (or every 12 months, whichever occurs first).

An Emission Control Service.

j Lubricate chassis components (or every 12 months, whichever occurs first).

(See footnote #.)

j Check axle fluid level and add fluid as needed. (See footnote **.) j Vehicles With GVWR Above 10,000 lbs. Only: Inspect shields for damage or

looseness. Adjust or replace as required. This is a Noise Emission Control Service. Applicable only to vehicles sold in the United States.

j Rotate tires. See “Tire Inspection and Rotation” in the Index for proper

rotation pattern and additional information. (See footnote +.)

7-34

DATE

ACTUAL MILEAGE

SERVICED BY:

Long Trip/Highway Scheduled Maintenance -- Gasoline Engines

82,500 Miles (137 500 km) j Change engine oil and filter (or every 12 months, whichever occurs first).

An Emission Control Service.

DATE

ACTUAL MILEAGE

SERVICED BY:

yellowblue

j Lubricate chassis components (or every 12 months, whichever occurs first).

(See footnote #.)

j Check axle fluid level and add fluid as needed. (See footnote **.) j Rotate tires. See “Tire Inspection and Rotation” in the Index for proper

rotation pattern and additional information. (See footnote +.)

90,000 Miles (150 000 km) j Change engine oil and filter (or every 12 months, whichever occurs first).

An Emission Control Service.

j Lubricate chassis components (or every 12 months, whichever occurs first).

(See footnote #.)

j Check axle fluid level and add fluid as needed. (See footnote **.) j Clean and repack the front wheel bearings (or at each brake relining,

whichever occurs first).

j Replace fuel filter.

An Emission Control Service. (See footnote[.)

j Replace air cleaner filter.

An Emission Control Service.

DATE

ACTUAL MILEAGE

SERVICED BY:

(Continued)

7-35

yellowblue

Long Trip/Highway Scheduled Maintenance -- Gasoline Engines

90,000 Miles (150 000 km) (Continued) j Vehicles With GVWR Above 10,000 lbs. Only: Inspect shields for damage or

looseness. Adjust or replace as required. This is a Noise Emission Control Service. Applicable only to vehicles sold in the United States.

j Rotate tires. See “Tire Inspection and Rotation” in the Index for proper

rotation pattern and additional information. (See footnote +.)

97,500 Miles (162 500 km) j Change engine oil and filter (or every 12 months, whichever occurs first).

An Emission Control Service.

j Lubricate chassis components (or every 12 months, whichever occurs first).

(See footnote #.)

j Check axle fluid level and add fluid as needed. (See footnote **.) j Rotate tires. See “Tire Inspection and Rotation” in the Index for proper

rotation pattern and additional information. (See footnote +.)

100,000 Miles (166 000 km) j Inspect spark plug wires. An Emission Control Service. j Replace spark plugs. An Emission Control Service.

DATE

ACTUAL MILEAGE

SERVICED BY:

DATE

ACTUAL MILEAGE

SERVICED BY:

7-36

Long Trip/Highway Scheduled Maintenance -- Gasoline Engines

yellowblue

j Change automatic transmission fluid and filter if the vehicle’s GVWR is over

8600 lbs. or if the vehicle is mainly driven under one or more of these conditions: – In heavy city traffic where the outside temperature regularly reaches

90_F (32_C) or higher.

– In hilly or mountainous terrain. – When doing frequent trailer towing. – Uses such as found in taxi, police or delivery service.

j If you haven’t used your vehicle under severe service conditions listed

previously and, therefore, haven’t changed your automatic transmission fluid, change both the fluid and filter.

j Inspect Positive Crankcase Ventilation (PCV) valve.

An Emission Control Service.

150,000 Miles (240 000 km) j Drain, flush and refill cooling system (or every 60 months since last service, whichever occurs first). See “Engine Coolant” in the Index for what to use. Inspect hoses. Clean radiator, condenser, pressure cap and neck. Pressure test the cooling system and pressure cap. An Emission Control Service.

DATE

ACTUAL MILEAGE

SERVICED BY:

7-37

yellowblue

Engine Coolant Level Check Check the engine coolant level and add DEX-COOLR coolant mixture if necessary. See “Engine Coolant” in the Index for further details.

Windshield Washer Fluid Level Check Check the windshield washer fluid level in the windshield washer tank and add the proper fluid if necessary. See “Windshield Washer Fluid” in the Index for further details. At Least Once a Month

Tire Inflation Check Make sure tires are inflated to the correct pressures. See “Tires” in the Index for further details.

Cassette Deck Service Clean cassette deck. Cleaning should be done every 50 hours of tape play. See “Audio Systems” in the Index for further details.

Part B: Owner Checks and Services Listed in this part are owner checks and services which should be performed at the intervals specified to help ensure the safety, dependability and emission control performance of your vehicle. Be sure any necessary repairs are completed at once. Whenever any fluids or lubricants are added to your vehicle, make sure they are the proper ones, as shown in Part D. At the First 100, 1,000 and 6,000 Miles (160, 1 600 and 10 000 km) For vehicles with dual wheels, check dual wheel nut torque. For proper torque, see “Wheel Nut Torque” in the Index. At Each Fuel Fill It is important for you or a service station attendant to perform these underhood checks at each fuel fill.

Engine Oil Level Check Check the engine oil level and add the proper oil if necessary. See “Engine Oil” in the Index for further details.

7-38

At Least Twice a Year

Restraint System Check Make sure the safety belt reminder light and all your belts, buckles, latch plates, retractors and anchorages are working properly. Look for any other loose or damaged safety belt system parts. If you see anything that might keep a safety belt system from doing its job, have it repaired. Have any torn or frayed safety belts replaced. Also look for any opened or broken air bag coverings, and have them repaired or replaced. (The air bag system does not need regular maintenance.)

Wiper Blade Check Inspect wiper blades for wear or cracking. Replace blade inserts that appear worn or damaged or that streak or miss areas of the windshield. Also see “Wiper Blades, Cleaning” in the Index.

Weatherstrip Lubrication Silicone grease on weatherstrips will make them last longer, seal better, and not stick or squeak. Apply silicone grease with a clean cloth. During very cold, damp weather more frequent application may be required. (See “Recommended Fluids and Lubricants” in the Index.)

yellowblue

Automatic Transmission Check Check the transmission fluid level; add if needed. See “Automatic Transmission Fluid” in the Index. A fluid loss may indicate a problem. Check the system and repair if needed. At Least Once a Year

Key Lock Cylinders Service Lubricate the key lock cylinders with the lubricant specified in Part D.

Body Lubrication Service Lubricate all hood hinges, hood prop rod pivot, fuel filler door, rear compartment hinges, latches, locks, hood latch assembly, secondary latch, pivots, spring anchor, release pawl and any moving seat hardware. Part D tells you what to use. More frequent lubrication may be required when exposed to a corrosive environment.

7-39

yellowblue

Starter Switch Check

Brake-Transmission Shift Interlock (BTSI) Check

CAUTION:

CAUTION:

When you are doing this check, the vehicle could move suddenly. If it does, you or others could be injured. Follow the steps below.

When you are doing this check, the vehicle could move suddenly. If it does, you or others could be injured. Follow the steps below.

1. Before you start, be sure you have enough room

around the vehicle.

2. Firmly apply both the parking brake (see “Parking

Brake” in the Index if necessary) and the regular brake. NOTE: Do not use the accelerator pedal, and be ready to turn off the engine immediately if it starts.

3. Try to start the engine in each gear. The starter

should work only in PARK (P) or NEUTRAL (N). If the starter works in any other position, your vehicle needs service.

1. Before you start, be sure you have enough room

around the vehicle. It should be parked on a level surface.

2. Firmly apply the parking brake (see “Parking Brake”

in the Index if necessary). NOTE: Be ready to apply the regular brake immediately if the vehicle begins to move.

3. With the engine off, turn the key to the RUN

position, but don’t start the engine. Without applying the regular brake, try to move the shift lever out of PARK (P) with normal effort. If the shift lever moves out of PARK (P), your vehicle’s BTSI needs service.

7-40

Ignition Transmission Lock Check While parked, and with the parking brake set, try to turn the ignition key to LOCK in each shift lever position. D The key should turn to LOCK only when the shift

lever is in PARK (P).

D The key should come out only in LOCK.

Parking Brake and Automatic Transmission PARK (P) Mechanism Check

CAUTION:

When you are doing this check, your vehicle could begin to move. You or others could be injured and property could be damaged. Make sure there is room in front of your vehicle in case it begins to roll. Be ready to apply the regular brake at once should the vehicle begin to move.

yellowblue

Park on a fairly steep hill, with the vehicle facing downhill. Keeping your foot on the regular brake, set the parking brake. D To check the parking brake’s holding ability: With the engine running and transmission in NEUTRAL (N), slowly remove foot pressure from the regular brake pedal. Do this until the vehicle is held by the parking brake only.

D To check the PARK (P) mechanism’s holding ability:

With the engine running, shift to PARK (P). Then release all brakes.

Underbody Flushing Service At least every spring, use plain water to flush any corrosive materials from the underbody. Take care to clean thoroughly any areas where mud and other debris can collect.

7-41

yellowblue

Part C: Periodic Maintenance Inspections Listed in this part are inspections and services which should be performed at least twice a year (for instance, each spring and fall). You should let your dealer’s service department or other qualified service center do these jobs. Make sure any necessary repairs are completed at once. Proper procedures to perform these services may be found in a service manual. See “Service and Owner Publications” in the Index. Steering and Suspension Inspection Inspect the front and rear suspension and steering system for damaged, loose or missing parts, signs of wear or lack of lubrication. Inspect the power steering lines and hoses for proper hook-up, binding, leaks, cracks, chafing, etc. Exhaust System Inspection Inspect the complete exhaust system. Inspect the body near the exhaust system. Look for broken, damaged, missing or out-of-position parts as well as open seams, holes, loose connections or other conditions which could cause a heat build-up in the floor pan or could let exhaust fumes into the vehicle. See “Engine Exhaust” in the Index.

7-42

Engine Cooling System Inspection Inspect the hoses and have them replaced if they are cracked, swollen or deteriorated. Inspect all pipes, fittings and clamps; replace as needed. Clean the outside of the radiator and air conditioning condenser. To help ensure proper operation, a pressure test of the cooling system and pressure cap is recommended at least once a year. Throttle System Inspection Inspect the throttle system for interference or binding, and for damaged or missing parts. Replace parts as needed. Replace any components that have high effort or excessive wear. Do not lubricate accelerator and cruise control cables. Rear Axle Service Check the gear lubricant level in the rear axle and add if needed. See “Rear Axle” in the Index. A fluid loss may indicate a problem. Check the axle and repair it if needed. Brake System Inspection Inspect the complete system. Inspect brake lines and hoses for proper hook-up, binding, leaks, cracks, chafing, etc. Inspect disc brake pads for wear and rotors for surface condition. Also inspect drum brake linings for wear and cracks. Inspect other brake parts, including drums, wheel cylinders, calipers, parking brake, etc. Check parking brake adjustment. You may need to have your brakes inspected more often if your driving habits or conditions result in frequent braking.

yellowblue

Part D: Recommended Fluids and Lubricants NOTE: Fluids and lubricants identified below by name, part number or specification may be obtained from your dealer.

USAGE

Engine Oil (Gasoline Engine)

Engine Coolant

FLUID/LUBRICANT

Engine Oil with the American Petroleum Institute Certified For Gasoline Engines “Starburst” symbol of the proper viscosity. To determine the preferred viscosity for your vehicle’s engine, see “Engine Oil” in the Index.

50/50 mixture of clean, drinkable water and use only GM GoodwrenchR DEX-COOLR or HavolineR DEX-COOLR Coolant. See “Engine Coolant” in the Index.

USAGE

FLUID/LUBRICANT

Hydraulic Brake System

Windshield Washer Solvent

Parking Brake Cable Guides

Power Steering System

Automatic Transmission

Key Lock Cylinders

Delco Supreme 11R Brake Fluid (GM Part No. 12377967 or equivalent DOT-3 Brake Fluid). GM OptikleenR Washer Solvent (GM Part No. 1051515) or equivalent.

Chassis Lubricant (GM Part No. 12377985 or equivalent) or lubricant meeting requirements of NLGI # 2, Category LB or GC-LB. GM Power Steering Fluid (GM Part No. 1052884 - 1 pint, 1050017 - 1 quart, or equivalent). DEXRONR-III Automatic Transmission Fluid. Multi-Purpose Lubricant, SuperlubeR (GM Part No. 12346241 or equivalent).

7-43

yellowblue

USAGE

Chassis Lubrication

Front Wheel Bearings

Differential, Rear Axle

Propshaft Splines and Universal Joints

FLUID/LUBRICANT

Chassis Lubricant (GM Part No. 12377985 or equivalent) or lubricant meeting requirements of NLGI # 2, Category LB or GC-LB. Wheel Bearing Lubricant meeting requirements of NLGI # 2, Category GC or GC-LB (GM Part No. 1051344 or equivalent). SAE 80W-90 Axle Lubricant (GM Part No. 1052271 or equivalent).

Chassis Lubricant (GM Part No. 12377985 or equivalent) or lubricant meeting requirements of NLGI # 2, Category LB or GC-LB.

USAGE One-Piece Propshaft Spline

Hood Latch Assembly, Secondary Latch, Pivots, Spring Anchor and Release Pawl

Hood Hinges

Weatherstrip Conditioning

Weatherstrip Squeaks

FLUID/LUBRICANT

Spline Lubricant, Special Lubricant (GM Part No. 12345879) or lubricant meeting requirements of GM 9985830.

LubriplateR Lubricant Aerosol (GM Part No. 12346293 or equivalent) or lubricant meeting requirements of NLGI # 2, Category LB or GC-LB.

Multi-Purpose Lubricant, SuperlubeR (GM Part No. 12346241 or equivalent).

Dielectric Silicone Grease (GM Part No. 12345579 or equivalent).

Synthetic Grease with Teflon, SuperlubeR (GM Part No. 12371287 or equivalent).

7-44

yellowblue

Part E: Maintenance Record After the scheduled services are performed, record the date, odometer reading and who performed the service in the boxes provided after the maintenance interval. Any additional information from “Owner Checks and

Services” or “Periodic Maintenance” can be added on the following record pages. Also, you should retain all maintenance receipts. Your owner information portfolio is a convenient place to store them.

DATE

ODOMETER

READING

SERVICED BY

MAINTENANCE PERFORMED

Maintenance Record

7-45

DATE

ODOMETER

READING

SERVICED BY

MAINTENANCE PERFORMED

Maintenance Record

yellowblue

7-46

Section 8 Customer Assistance Information

yellowblue

Here you will find out how to contact GMC if you need assistance. This section also tells you how to obtain service publications and how to report any safety defects.

8-2
8-4

8-4
8-5

8-6
8-7
8-8

Customer Satisfaction Procedure Customer Assistance for Text Telephone (TTY) Users Customer Assistance Offices GM Mobility Program for Persons with Disabilities Roadside Assistance Canadian Roadside Assistance Courtesy Transportation

8-9
8-10

8-10

8-11
8-11

Warranty Information Reporting Safety Defects to the United States Government Reporting Safety Defects to the Canadian Government Reporting Safety Defects to General Motors Ordering Service and Owner Publications in Canada

8-

8-1

Customer Satisfaction Procedure

yellowblue

Your satisfaction and goodwill are important to your dealer and to GMC. Normally, any concerns with the sales transaction or the operation of your vehicle will be resolved by your dealer’s sales or service departments. Sometimes, however, despite the best intentions of all concerned, misunderstandings can occur. If your concern has not been resolved to your satisfaction, the following steps should be taken: STEP ONE -- Discuss your concern with a member of dealership management. Normally, concerns can be quickly resolved at that level. If the matter has already been reviewed with the sales, service or parts manager, contact the owner of the dealership or the general manager.

8-2

yellowblue

When contacting GMC, please remember that your concern will likely be resolved at a dealer’s facility. That is why we suggest you follow Step One first if you have a concern. STEP THREE -- Both General Motors and your dealer are committed to making sure you are completely satisfied with your new vehicle. However, if you continue to remain unsatisfied after following the procedure outlined in Steps One and Two, you must file with the GM/BBB Auto Line Program to enforce any additional rights you may have. Canadian owners refer to your Warranty and Owner Assistance Information booklet for information on the Canadian Motor Vehicle Arbitration Plan (CAMVAP).

STEP TWO -- If after contacting a member of dealership management, it appears your concern cannot be resolved by the dealership without further help, contact the GMC Consumer Relations Manager by calling 1-800-GMC-8782 (1-800-462-8782, Customer Assistance prompt). In Canada, contact GM of Canada Customer Communication Centre in Oshawa by calling 1-800-263-3777 (English) or 1-800-263-7854 (French). We encourage you to call the toll-free number in order to give your inquiry prompt attention. Please have the following information available to give the Customer Assistance Representative: D Vehicle Identification Number (This is available from the vehicle registration or title, or the plate at the top left of the instrument panel and visible through the windshield.)

D Dealership name and location D Vehicle delivery date and present mileage

8-3

yellowblue

The BBB Auto Line Program is an out of court program administered by the Council of Better Business Bureaus to settle automotive disputes regarding vehicle repairs or the interpretation of the New Vehicle Limited Warranty. Although you are required to resort to this informal dispute resolution program prior to filing any court action, use of the program is free of charge and your case will generally be heard within 40 days. If you do not agree with the decision given in your case, you may reject it and proceed with any other venue for relief available to you. You may contact the BBB using the toll-free telephone number or write them at the following address:

BBB Auto Line Council of Better Business Bureaus, Inc. 4200 Wilson Boulevard Suite 800
Arlington, VA 22203-1804
Telephone: 1-800-955-5100

This program is available in all 50 states and the District of Columbia. Eligibility is limited by vehicle age, mileage and other factors. General Motors reserves the right to change eligibility limitations and/or discontinue its participation in this program.

Customer Assistance for Text Telephone (TTY) Users To assist customers who are deaf, hard of hearing, or speech-impaired and who use Text Telephones (TTYs), GMC has TTY equipment available at its Customer Assistance Center. Any TTY user can communicate with GMC by dialing: 1-800-GMC-8583 (462-8583). (TTY users in Canada can dial 1-800-263-3830.) Customer Assistance Offices GMC encourages customers to call the toll-free number for assistance. If a U.S. customer wishes to write to GMC, the letter should be addressed to GMC’s Customer Assistance Center. United States

Pontiac-GMC Customer Assistance Center P.O. Box 436008
Pontiac, MI 48343-6008

1-800-GMC-8782 (462-8782) 1-800-GMC-8583 (462-8583) (For Text Telephone devices (TTYs)) Roadside Assistance: 1-800-GMC-8782 (462-8782)

8-4

Canada

General Motors of Canada Limited Customer Communication Centre, 163-005
1908 Colonel Sam Drive Oshawa, Ontario L1H 8P7

If toll free service is not available in the Caribbean, call Puerto Rico 1-787-763-1315. GM Mobility Program for Persons with Disabilities

yellowblue

1-800-263-3777 (English) 1-800-263-7854 (French) 1-800-263-3830 (For Text Telephone devices (TTYs)) Roadside Assistance: 1-800-268-6800

All Overseas Locations

GMODC - Customer Communication Centre 169-007
1908 Colonel Sam Drive Oshawa, Ontario L1H 8P7

Telephone: 905-644-4112
Fax: 905-644-4866

Caribbean Numbers 1-800-496-9992 (English) Puerto Rico 1-800-496-9993 (Spanish) Puerto Rico 1-800-751-4135 (English) Dominican Republic 1-800-751-4136 (Spanish) Dominican Republic 1-800-496-9994 U.S. Virgin Islands 1-800-389-0009 Bahamas 1-800-534-0122 Bermuda, Barbados, Antigua & B.V.I.

This program, available to qualified applicants, can reimburse you up to $1,000
toward aftermarket driver or passenger adaptive equipment you may require for your vehicle (hand controls, wheelchair/scooter lifts, etc.).

This program can also provide you with free resource information, such as area driver assessment centers and mobility equipment installers. The program is available for a limited period of time from the date of vehicle purchase/lease. See your dealer for more details or call the GM Mobility Assistance Center at 1-800-323-9935. Text telephone (TTY) users, call 1-800-833-9935. GM of Canada also has a Mobility Program. Call 1-800-GM-DRIVE (463-7483) for details. When calling from outside Canada, please dial 1-905-644-3063. All TTY users call 1-800-263-3830.

8-5

Roadside Assistance

GMC’s Roadside Assistance provides stranded owners with over-the-phone roadside repairs, location of the nearest GMC dealer or the following special services: Flat Tire Change: Installation of spare tire will be covered at no charge (customer is responsible for repair or replacement of tire).

8-6

yellowblue

Fuel Delivery: Delivery of enough fuel for the customer to get to the nearest service station (up to $4.00) will be covered. Jump Start: No-start situations which require a battery jump start will be covered at no charge. Lock Out: Replacement keys or locksmith service will be covered at no charge if you are unable to gain entry into your vehicle. Delivery of the replacement key will be covered at no charge within 10 miles (16 km). Emergency Towing Service: Towing to the nearest GMC dealer for warranty related disablements will be covered. Deluxe Trip Routing: Custom-made, computerized highlighted maps using the most direct or scenic route are provided free of charge. Maps include points of interest and a list of GMC dealers along the route. Also included is a list of hotels along the route that are discounted through affiliation with “Quest International.” Trip Routing is available through Roadside Assistance by calling 1-800-GMC-8782
(462-8782). Please be prepared to provide your Vehicle Identification Number (VIN). Allow five working days for fulfillment.

Trip Interruption Assistance: GMC will reimburse any reasonable trip interruption expenses (up to $500.00) when directly associated with warranty disablement. Trip Interruption service covers expenses such as meals and overnight lodging if vehicle disablement occurs at least 150 miles (240 km) from your home or rental property. Please Note: you will be required to obtain prior approval from GMC Roadside Assistance and pay for expenses at the time of disablement. Original receipts should be submitted to GMC Roadside Assistance for reimbursement. A service representative will provide assistance when you call. The Roadside Assistance services listed are available to retail and retail lease customers operating 1999 GMC light duty trucks for a period of 3 years/36,000 miles (60 000 km). All services must be pre-arranged by GMC Roadside Assistance. Over-the-phone assistance, such as providing the name of the closest dealer or minor technical advice, etc., is available to all owner/operators of GMC trucks, regardless of vehicle or mileage. Just dial GMC Roadside Assistance at 1-800-GMC-8782 (1-800-462-8782, Roadside Assistance prompt) to reach a qualified representative who can assist you.

yellowblue

Your Roadside Assistance representative will ask for the following information when your call is received: D Vehicle Identification Number (VIN) D Name and home address D Telephone number and location from which you

are calling

D Location, license plate number and color of your

GMC truck

D Mileage of vehicle and description of problem Roadside Assistance is available 24 hours a day, 7 days a week, 365 days a year, including weekends and holidays. Should you have any questions about roadside assistance, call the GMC Roadside Assistance Center or contact your dealer. Roadside Assistance is not part of or included in the coverage provided by the New Vehicle Limited Warranty. GMC reserves the right to make any changes or discontinue the Roadside Assistance program at any time without notification. Canadian Roadside Assistance Vehicles purchased in Canada have an extensive Roadside Assistance program accessible from anywhere in Canada or the United States. Please refer to the separate brochure provided by the dealer or call 1-800-268-6800 for emergency services.

8-7

yellowblue

Courtesy Transportation GMC has always exemplified quality and value in its offering of motor vehicles. To enhance your ownership experience, we and our participating dealers are proud to offer Courtesy Transportation, a customer support program for new vehicles. The Courtesy Transportation program is offered to retail purchase/lease customers in conjunction with the Bumper to Bumper coverage provided by the New Vehicle Limited Warranty. Several transportation options are available when warranty repairs are required. This will reduce your inconvenience during warranty repairs. Plan Ahead When Possible When your vehicle requires warranty service, you should contact your dealer and request an appointment. By scheduling a service appointment and advising your service consultant of your transportation needs, your dealer can help minimize your inconvenience. If it is determined that your vehicle cannot be scheduled into the service department immediately and is still operative, you are encouraged to drive the vehicle until scheduling can be accomplished.

8-8

If the dealer requests that you simply drop the vehicle off for service, you are urged to do so as early in the work day as possible to allow for same day repair. Transportation Options Warranty service can generally be completed while you wait. However, if you are unable to wait GMC helps minimize your inconvenience by providing several transportation options. Depending on the circumstances, your dealer can offer you one of the following:

Shuttle Service Participating dealers can provide you with shuttle service to get you to your destination with minimal interruption of your daily schedule. This includes a one way shuttle ride to a destination up to 10 miles from the dealership.

Public Transportation or Fuel Reimbursement If your vehicle requires overnight warranty repairs, reimbursement up to $30 per day (five days maximum) may be available for the use of public transportation such as taxi or bus. In addition, should you arrange transportation through a friend or relative, reimbursement for reasonable fuel expenses up to $10 per day (five day maximum) may be available. Claim amounts should reflect actual costs and be supported by original receipts.

Courtesy Rental Vehicle When your vehicle is unavailable due to overnight warranty repairs, your dealer may arrange to provide you with a courtesy rental vehicle or reimburse you for a rental vehicle you obtained, at actual cost, up to a maximum of $30.00 per day supported by receipts. This requires that you sign and complete a rental agreement and meet state, local and rental vehicle provider requirements. Requirements vary and may include minimum age requirements, insurance coverage, credit card, etc. You are responsible for fuel usage charges and may also be responsible for taxes, levies, usage fees, excessive mileage or rental usage beyond the completion of the repair. Generally it is not possible to provide a like-vehicle as a courtesy rental. Additional Program Information Courtesy Transportation is available during the Bumper-to-Bumper warranty coverage period, but it is not part of the New Vehicle Limited Warranty. A separate booklet entitled “Warranty and Owner Assistance Information” furnished with each new vehicle provides detailed warranty coverage information.

yellowblue

Courtesy Transportation is available only at participating dealers and all program options, such as shuttle service, may not be available at every dealer. Please contact your dealer for specific information about availability. All Courtesy Transportation arrangements will be administered by appropriate dealer personnel.