Cleans vinyl.
Glass Cleaner
Chrome and Wire Wheel Cleaner
Finish Enhancer
Removes dirt, grime, smoke and fingerprints.
Removes dirt and grime from chrome wheels and wire wheel covers.
Removes dust, fingerprints, and surface contaminants. Spray on and wipe off.
Cleaner Wax
Foaming Tire Shine Low Gloss
Wash Wax Concentrate
Spot Lifter
Odor Eliminator
Removes swirl marks, fine scratches, and other light surface contamination.
Removes light scratches and protects finish.
Cleans, shines, and protects in one step. No wiping necessary.
Medium foaming shampoo. Cleans and lightly waxes. Biodegradable and phosphate free.
Quickly removes spots and stains from carpets, vinyl, and cloth upholstery.
Odorless spray odor eliminator used on fabrics, vinyl, leather and carpet.
490
Service Parts Identification Label You will find this label on the inside of the glove box. It is very helpful if you ever need to order parts. On this label, you will find the following: (cid:127) VIN (cid:127) Model designation (cid:127) Paint information (cid:127) Production options and special equipment Do not remove this label from the vehicle.
Vehicle Identification
Vehicle Identification Number (VIN)
This is the legal identifier for your vehicle. It appears on a plate in the front corner of the instrument panel, on the driver’s side. You can see it if you look through the windshield from outside your vehicle. The VIN also appears on the Certification/Tire and Service Parts labels and the certificates of title and registration. Engine Identification The eighth character in the VIN is the engine code. This code will help you identify your vehicle’s engine, specifications, and replacement parts.
491
Electrical System
Add-On Electrical Equipment Notice: Do not add anything electrical to your vehicle unless you check with your dealer first. Some electrical equipment can damage your vehicle and the damage would not be covered by your warranty. Some add-on electrical equipment can keep other components from working as they should. Add-on equipment can drain your vehicle’s battery, even if your vehicle is not operating. Your vehicle has an airbag system. Before attempting to add anything electrical to your vehicle, see Servicing Your Airbag-Equipped Vehicle on page 88.
Headlamps The headlamp wiring is protected by four fuses. An electrical overload will cause a lamp to go on and off. If this happens, have your headlamp wiring checked right away.
Windshield Wiper Fuses The windshield wiper motor is protected by a circuit breaker and a fuse. If the motor overheats due to heavy snow or ice, the wiper will stop until the motor cools. If the overload is caused by some electrical problem, be sure to get it fixed.
Power Windows and Other Power Options Circuit breakers protect the power windows and other power accessories. When the current load is too heavy, the circuit breaker opens and closes, protecting the circuit until the problem is fixed or goes away.
492
Fuses and Circuit Breakers The wiring circuits in your vehicle are protected from short circuits by a combination of fuses and circuit breakers. This greatly reduces the chance of fires caused by electrical problems. Look at the silver-colored band inside the fuse. If the band is broken or melted, replace the fuse. Be sure you replace a bad fuse with a new one of the identical size and rating. If you ever have a problem on the road and don’t have a spare fuse, you can borrow one that has the same amperage. Just pick some feature of your vehicle that you can get along without — like the radio or cigarette lighter — and use its fuse, if it is the correct amperage. Replace it as soon as you can.
Engine Compartment Fuse Block
The fuse block is located under the hood in the engine compartment on the driver’s side of the vehicle. See Engine Compartment Overview on page 390 for more information on location. Remove the primary cover by pressing the two locking tabs. Remove the secondary cover by snapping off while lifting. To reinstall the fuse panel cover, reverse the sequence.
493
L6 Engine
Fuses
Usage
Electrically-Controlled Air Suspension Passenger’s Side High-Beam Headlamp
Fuses
Usage
Passenger’s Side Low-Beam Headlamp Back-Up Trailer Lamps
494
Fuses
Usage
Fuses
Usage
10
11
12
13
15
16
17
18
19
20
21
22
23
Driver’s Side High-Beam
Headlamp
Driver’s Side Low-Beam
Headlamp
Windshield Wiper
Active Transfer Case
Windshield Washer
Powertrain Control Module B
Fog Lamps
Stoplamp
Cigarette Lighter
Electric Adjustable Pedals
Truck Body Controller,
Ignition 1
Crank
Airbag
Trailer Electric Brake
Cooling Fan
Horn
Ignition E
Electronic Throttle Control
24
25
26
27
28
29
30
31
32
33
34
35
36
50
51
52
53
54
Instrument Panel Cluster,
Driver Information Center
Automatic Shift Lock Control
System
Transmission Control Module
Canister
Backup
Powertrain Control Module 1
Oxygen Sensor
Air Conditioning
Truck Body Controller 1
Trailer
Anti-lock Brakes (ABS)
Ignition A
Blower Motor
Blower
Passenger’s Side Trailer Turn
Driver’s Side Trailer Turn
Hazard Flashers
Headlamp Driver Module
Air Injection Reactor (AIR)
Solenoid
495
Fuses
56
58
59
Relays
37
38
39
40
41
42
43
Usage
Relays
Usage
Air Injection Reactor (AIR) Pump Vehicle Stability Enhancement System (StabiliTrak®) Regulated Voltage Control
Usage
Headlamp Wiper Rear Window Wiper/Washer Fog Lamps Horn Fuel Pump Windshield Washer High-Beam Headlamp
44
45
46
47
49
55
57
Air Conditioning Cooling Fan Headlamp Driver Module Starter Electric Adjustable Pedal Air Injection Reactor (AIR) Solenoid Powertrain
Miscellaneous
Usage
48
Instrument Panel Battery
496
V8 Engine
Fuses
Usage
Electrically-Controlled Air Suspension Passenger’s Side High-Beam Headlamp
Fuses
Usage
Passenger’s Side Low-Beam Headlamp Back-Up Trailer Lamps
497
Fuses
Usage
Fuses
Usage
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
Driver’s Side High-Beam
Headlamp
Driver’s Side Low-Beam
Headlamp
Windshield Wiper
Active Transfer Case
Windshield Washer
Powertrain Control Module B
Fog Lamps
Stoplamp
Cigarette Lighter
Ignition Coils
Transmission Control Module
(TCM) Canister Vent
Truck Body Controller, Ignition 1
Crank
Airbag
Trailer Electric Brake
Cooling Fan
Horn
Ignition E
Electronic Throttle Control
Instrument Panel Cluster,
Driver Information Center
498
25
26
27
28
29
30
31
32
33
34
35
36
50
51
52
53
54
55
56
57
58
59
Automatic Shift Lock Control
System
Engine 1
Backup
Powertrain Control Module 1
Powertrain Control Module
Air Conditioning
Injector Bank A
Trailer
Anti-lock Brakes (ABS)
Ignition A
Blower Motor
Ignition B
Passenger’s Side Trailer Turn
Driver’s Side Trailer Turn
Hazard Flashers
Transmission
Oxygen Sensor Bank B
Oxygen Sensor Bank A
Injector Bank B
Headlamp Driver Module
Truck Body Controller 1
Electric Adjustable Pedal
Rear Underseat Fuse Block
Fuses
61
62
Relays
37
38
39
40
41
42
43
44
45
46
47
49
60
Usage
Vehicle Stability Enhancement System (StabiliTrak®) Regulated Voltage Control
Usage
Headlamp Wiper Rear Window Wiper/Washer Fog Lamps Horn Fuel Pump Windshield Washer High-Beam Headlamp Air Conditioning Cooling Fan Headlamp Driver Module Starter Electric Adjustable Pedal Powertrain
Miscellaneous
Usage
48
Instrument Panel Battery
499
Fuses
01
02
03
04
Usage
Passenger Door Control Module
Driver Door Control Module
Liftgate Module 2
Truck Body Controller 3
Fuses
05
06
07
08
Usage
Rear Fog Lamps
Blank
Truck Body Controller 2
Power Seats
500
Fuses
Usage
Fuses
Usage
09
10
11
12
13
14
15
16
17
18
19
20
21
23
24
25
26
27
28
29
30
Rear Wiper Driver Door Module Amplifier Passenger Door Module Rear Climate Controls Driver Side Rear Parking Lamps Blank Vehicle Center High-Mounted Stoplamp (CHMSL) Passenger Side Rear Parking Lamps Locks Liftgate Module/Driver Seat Module Blank Lock Blank Unlock Blank Blank OnStar® Overhead Battery/OnStar® System Sunroof Rainsense™ Wipers Parking Lamps
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
Truck Body Controller Accessory
Truck Body Controller 5
Front Wipers
Vehicle Stop
Transmission Control Module
Heat Ventilation Air Conditioning B
Front Parking Lamps
Driver Side Turn Signal
Heat Ventilation Air Conditioning 1
Truck Body Controller 4
Radio
Trailer Park
Passenger Side Turn Signal
Heat Ventilation Air Conditioning
Rear Fog Lamps
Auxiliary Power 1
Ignition 0
Four-Wheel Drive
Blank
Truck Body Controller Ignition
Brakes
Truck Body Controller Run
501
Capacities and Specifications The following approximate capacities are given in English and metric conversions. See Recommended Fluids and Lubricants on page 517 for more information.
Application
Air Conditioning Refrigerant R134a
Cooling System
4.2L L6
5.3L V8
Engine Oil with Filter
Capacities
English
Metric
For the air conditioning system refrigerant charge amount, see the refrigerant caution label located
under the hood. See your dealer for more information.
10.8 qt 12.2 qt
10.2 L 11.6 L
4.2L L6
5.3L V8
Fuel Tank
Transfer Case Lubricant
Transmission (Drain and Refill)
Wheel Nut Torque
All capacities are approximate. When adding, be sure to fill to the appropriate level, as recommended in this manual.
Recheck the fluid level after filling.
7.0 qt 6.0 qt 22.0 gal 2.0 qt 5.0 qt 100 lb ft
6.6 L 5.7 L 83.3 L 1.8 L 4.7 L
140 Y
Engine Specifications
Engine
4.2L L6
5.3L V8
VIN Code
Transmission
Automatic Automatic
Spark Plug Gap
0.040 inches (1.01 mm) 0.040 inches (1.01 mm)
502
Section 6
Maintenance Schedule
Maintenance Schedule ................................ 504
Introduction ............................................... 504
Maintenance Requirements ........................ 504
Your Vehicle and the Environment ............ 505
Using the Maintenance Schedule ............... 505
Scheduled Maintenance ............................. 507
Additional Required Services ..................... 510
Maintenance Footnotes .............................. 511
Owner Checks and Services ..................... 513
At Each Fuel Fill ....................................... 513
At Least Once a Month ............................. 514
At Least Once a Year ............................... 514
Recommended Fluids and Lubricants ........ 517
Normal Maintenance Replacement Parts ..... 519
Engine Drive Belt Routing ......................... 520
Maintenance Record .................................. 521
503
Maintenance Schedule
Introduction Important: Keep engine oil at the proper level and change as recommended.
Maintenance Requirements Notice: Maintenance intervals, checks, inspections, replacement parts, and recommended fluids and lubricants as prescribed in this manual are necessary to keep your vehicle in good working condition. Any damage caused by failure to follow scheduled maintenance may not be covered by warranty.
Have you purchased the GM Protection Plan? The Plan supplements your new vehicle warranties. See your Warranty and Owner Assistance booklet or your dealer for details.
504
Your Vehicle and the Environment Proper vehicle maintenance not only helps to keep your vehicle in good working condition, but also helps the environment. All recommended maintenance is important. Improper vehicle maintenance can even affect the quality of the air we breathe. Improper fluid levels or the wrong tire inflation can increase the level of emissions from your vehicle. To help protect our environment, and to keep your vehicle in good condition, be sure to maintain your vehicle properly.
Using the Maintenance Schedule We at General Motors want to help you keep your vehicle in good working condition. But we do not know exactly how you will drive it. You may drive very short distances only a few times a week. Or you may drive long distances all the time in very hot, dusty weather. You may use your vehicle in making deliveries. Or you may drive it to work, to do errands, or in many other ways. Because of all the different ways people use their vehicles, maintenance needs vary. You may need more frequent checks and replacements. So please read the following and note how you drive. If you have any questions on how to keep your vehicle in good condition, see your GM Goodwrench® dealer.
505
This schedule is for vehicles that: (cid:127) carry passengers and cargo within
recommended limits. You will find these limits on the Tire and Loading Information label. See Loading Your Vehicle on page 349.
(cid:127) are driven on reasonable road surfaces within
legal driving limits.
(cid:127) are driven off-road in the recommended
manner. See Off-Road Driving on page 319.
(cid:127) use the recommended fuel. See Gasoline
Octane on page 382.
The services in Scheduled Maintenance on
page 507 should be performed when indicated.
See Additional Required Services on page 510
and Maintenance Footnotes on page 511 for
further information.
{CAUTION:
Performing maintenance work on a vehicle can be dangerous. In trying to do some jobs, you can be seriously injured. Do your own maintenance work only if you have the required know-how and the proper tools and equipment for the job. If you have any doubt, see your GM Goodwrench® dealer to have a qualified technician do the work. See Doing Your Own Service Work on page 381.
Some maintenance services can be complex. So, unless you are technically qualified and have the necessary equipment, you should have your GM Goodwrench® dealer do these jobs. When you go to your GM Goodwrench® dealer for your service needs, you will know that GM-trained and supported service technicians will perform the work using genuine GM parts.
506
If you want to purchase service information, see Service Publications Ordering Information on page 545. Owner Checks and Services on page 513 tells you what should be checked, when to check it, and what you can easily do to help keep your vehicle in good condition. The proper replacement parts, fluids, and lubricants to use are listed in Recommended Fluids and Lubricants on page 517 and Normal Maintenance Replacement Parts on page 519. When your vehicle is serviced, make sure these are used. All parts should be replaced and all necessary repairs done before you or anyone else drives the vehicle. We recommend the use of genuine GM parts.
Scheduled Maintenance When the change engine oil light or CHANGE ENGINE OIL DIC message comes on, it means that service is required for your vehicle. See Change Engine Oil Light on page 214 or DIC Warnings and Messages on page 222. Have your vehicle serviced as soon as possible within the next 600 miles (1 000 km). It is possible that, if you are driving under the best conditions, the engine oil life system may not indicate that vehicle service is necessary for over a year. However, your engine oil and filter must be changed at least once a year and at this time the system must be reset. Your GM Goodwrench® dealer has GM-trained service technicians who will perform this work using genuine GM parts and reset the system.
507
Maintenance I — Use Maintenance I if the light or message comes on within 10 months since the vehicle was purchased or Maintenance II was performed. Maintenance II — Use Maintenance II if the previous service performed was Maintenance I. Always use Maintenance II whenever the light or message comes on 10 months or more since the last service or if the light or message has not come on at all for one year.
If the engine oil life system is ever reset accidentally, you must service your vehicle within 3,000 miles (5 000 km) since your last service. Remember to reset the oil life system whenever the oil is changed. See Engine Oil Life System on page 398 for information on the Engine Oil Life System and resetting the system. When the change engine oil light or CHANGE ENGINE OIL DIC message appears, certain services, checks, and inspections are required. Required services are described in the following for “Maintenance I” and “Maintenance II.” Generally, it is recommended that your first service be Maintenance I, your second service be Maintenance II, and that you alternate Maintenance I and Maintenance II thereafter. However, in some cases, Maintenance II may be required more often.
508
Scheduled Maintenance
Service
Maintenance I Maintenance II
Change engine oil and filter. See Engine Oil on page 394. Reset oil life system. See Engine Oil Life System on page 398. An Emission Control Service. Visually check for any leaks or damage. See footnote (j). Inspect engine air cleaner filter. If necessary, replace filter. See Engine Air Cleaner/Filter on page 400. See footnote (k). Rotate tires and check inflation pressures and wear. See Tire Inspection and Rotation on page 453 and “Tire Wear Inspection” in At Least Once a Month on page 514. Inspect brake system. See footnote (a). Check engine coolant and windshield washer fluid levels and add fluid as needed. Perform any needed additional services. See “Additional Required Services” in this section. Inspect suspension and steering components. See footnote (b). Inspect engine cooling system. See footnote (c). Inspect wiper blades. See footnote (d). Inspect restraint system components. See footnote (e). Lubricate body components. See footnote (f). Check transmission fluid level and add fluid as needed. See footnote (g).
•
•
•
•
•
•
•
•
•
•
•
•
•
• • • • • •
509
Additional Required Services The following services should be performed at the first maintenance service (I or II) after the indicated miles (kilometers) shown for each item.
Additional Required Services
75,000
25,000
(40 000)
50,000
(80 000)
(120 000)
•
•
•
•
•
•
•
•
•
100,000
(160 000)
125,000
(200 000)
150,000
(240 000)
•
•
•
•
•
•
•
•
•
•
•
•
•
•
Service and Miles (Kilometers)
Inspect fuel system for damage or leaks. Inspect exhaust system for loose or damaged components. Replace engine air cleaner filter. See Engine Air Cleaner/Filter on page 400. Change automatic transmission fluid and filter (severe service). See footnotes (g) and (h). Change automatic transmission fluid and filter (normal service). See footnote (g). Automatic transfer case only: Change transfer case fluid. See footnote (g). Replace spark plugs. An Emission Control Service.
510
Additional Required Services (cont’d)
Service and Miles (Kilometers)
V8 engine only: Inspect spark plug wires. An Emission Control Service. Engine cooling system service (or every five years, whichever occurs first). An Emission Control Service. See footnote (i). Inspect engine accessory drive belt. An Emission Control Service. See footnote (l).
25,000
(40 000)
50,000
(80 000)
75,000
(120 000)
100,000
(160 000)
125,000
(200 000)
150,000
(240 000)
•
•
•
Maintenance Footnotes (a) Visually inspect brake lines and hoses for proper hook-up, binding, leaks, cracks, chafing, etc. Inspect disc brake pads for wear and rotors for surface condition. Inspect other brake parts, including calipers, parking brake, etc. (b) Visually inspect front and rear suspension and steering system for damaged, loose, or missing parts or signs of wear. Inspect power steering lines and hoses for proper hook-up, binding, leaks, cracks, chafing, etc.
(c) Visually inspect hoses and have them replaced if they are cracked, swollen, or deteriorated. Inspect all pipes, fittings and clamps; replace with genuine GM parts as needed. To help ensure proper operation, a pressure test of the cooling system and pressure cap and cleaning the outside of the radiator and air conditioning condenser is recommended at least once a year. (d) Visually inspect wiper blades for wear or cracking. Replace wiper blades that appear worn or damaged or that streak or miss areas of the windshield.
511
(e) Make sure the safety belt reminder light and all your belts, buckles, latch plates, retractors, and anchorages are working properly. Look for any other loose or damaged safety belt system parts. If you see anything that might keep a safety belt system from doing its job, have it repaired. Have any torn or frayed safety belts replaced. Also look for any opened or broken airbag coverings, and have them repaired or replaced. The airbag system does not need regular maintenance. (f) Lubricate all key lock cylinders, hood latch assembly, secondary latch, pivots, spring anchor, release pawl, rear compartment hinges, outer liftgate handle pivot points, rear door detent link, roller mechanism, liftgate handle pivot points, latch bolt, fuel door hinge, cargo door hinge, locks, and folding seat hardware. More frequent lubrication may be required when exposed to a corrosive environment. Applying silicone grease on weatherstrips with a clean cloth will make them last longer, seal better, and not stick or squeak. (g) Inspect hoses for cracks, chafing, leaks, kinks, and proper installation.
(h) Change automatic transmission fluid and filter if the vehicle is mainly driven under one or more of these conditions:
− In heavy city traffic where the outside
temperature regularly reaches 90°F (32°C) or higher.
− In hilly or mountainous terrain. − When doing frequent trailer towing. − Uses such as found in taxi, police, or delivery
service.
(i) Drain, flush, and refill cooling system. This service can be complex; you should have your dealer perform this service. See Engine Coolant on page 405 for what to use. Inspect hoses. Clean radiator, condenser, pressure cap, and filler neck. Pressure test the cooling system and pressure cap. (j) A fluid loss in any vehicle system could indicate a problem. Have the system inspected and repaired and the fluid level checked. Add fluid if needed.
512
(k) If you drive regularly under dusty conditions, inspect the filter at each engine oil change. (l) Visually inspect belt for fraying, excessive cracks, or obvious damage. Replace belt if necessary.
Owner Checks and Services These owner checks and services should be performed at the intervals specified to help ensure the safety, dependability, and emission control performance of your vehicle. Your GM Goodwrench® dealer can assist you with these checks and services. Be sure any necessary repairs are completed at once. Whenever any fluids or lubricants are added to your vehicle, make sure they are the proper ones, as shown in Recommended Fluids and Lubricants on page 517.
It is important to check your oil
At Each Fuel Fill It is important to perform these underhood checks at each fuel fill. Engine Oil Level Check Check the engine oil level and add the proper oil if necessary. See Engine Oil on page 394 for further details. Notice: regularly and keep it at the proper level. Failure to keep your engine oil at the proper level can cause damage to your engine not covered by your warranty. Engine Coolant Level Check Check the engine coolant level and add DEX-COOL® coolant mixture if necessary. See Engine Coolant on page 405 for further details. Windshield Washer Fluid Level Check Check the windshield washer fluid level in the windshield washer fluid reservoir and add the proper fluid if necessary.
513
At Least Once a Month Tire Inflation Check Visually inspect your vehicle’s tires and make sure they are inflated to the correct pressures. Do not forget to check the spare tire. See Inflation - Tire Pressure on page 447. Check to make sure the spare tire is stored securely. See Changing a Flat Tire on page 465. Tire Wear Inspection Tire rotation may be required for high mileage highway drivers prior to the Engine Oil Life System service notification. Check the tires for wear and, if necessary, rotate the tires. See Tire Inspection and Rotation on page 453.
At Least Once a Year Starter Switch Check
{CAUTION:
When you are doing this inspection, the vehicle could move suddenly. If the vehicle moves, you or others could be injured.
1. Before you start, be sure you have enough
room around the vehicle.
2. Firmly apply both the parking brake and the
regular brake. See Parking Brake on page 126. Do not use the accelerator pedal, and be ready to turn off the engine immediately if it starts.
3. Try to start the engine in each gear. The vehicle should start only in PARK (P) or NEUTRAL (N). If the vehicle starts in any other position, contact your GM Goodwrench® dealer for service.
514
Ignition Transmission Lock Check While parked, and with the parking brake set, try to turn the ignition to LOCK in each shift lever position. (cid:127) The ignition should turn to LOCK only when
the shift lever is in PARK (P).
(cid:127) The ignition key should come out only
in LOCK.
Contact your GM Goodwrench® dealer if service is required.
Automatic Transmission Shift Lock Control System Check
{CAUTION:
When you are doing this inspection, the vehicle could move suddenly. If the vehicle moves, you or others could be injured.
1. Before you start, be sure you have enough
room around the vehicle. It should be parked on a level surface.
2. Firmly apply the parking brake. See Parking
Brake on page 126. Be ready to apply the regular brake immediately if the vehicle begins to move.
3. With the engine off, turn the ignition to RUN, but do not start the engine. Without applying the regular brake, try to move the shift lever out of PARK (P) with normal effort. If the shift lever moves out of PARK (P), contact your GM Goodwrench® dealer for service.
515
Parking Brake and Automatic Transmission Park (P) Mechanism Check
{CAUTION:
When you are doing this check, your vehicle could begin to move. You or others could be injured and property could be damaged. Make sure there is room in front of your vehicle in case it begins to roll. Be ready to apply the regular brake at once should the vehicle begin to move.
Park on a fairly steep hill, with the vehicle facing downhill. Keeping your foot on the regular brake, set the parking brake. (cid:127) To check the parking brake’s holding ability: With the engine running and transmission in NEUTRAL (N), slowly remove foot pressure from the regular brake pedal. Do this until the vehicle is held by the parking brake only.
(cid:127) To check the PARK (P) mechanism’s holding
ability: With the engine running, shift to PARK (P). Then release the parking brake followed by the regular brake.
Contact your GM Goodwrench® dealer if service is required. Underbody Flushing Service At least every spring, use plain water to flush any corrosive materials from the underbody. Take care to clean thoroughly any areas where mud and other debris can collect.
516
Recommended Fluids and Lubricants Fluids and lubricants identified below by name, part number, or specification may be obtained from your dealer.
Usage
Fluid/Lubricant
Engine oil which meets GM Standard GM6094M and displays the American Petroleum Institute Certified for Gasoline Engines starburst symbol. GM Goodwrench® oil meets all the requirements for your vehicle. To determine the proper viscosity for your vehicle’s engine, see Engine Oil on page 394.
50/50 mixture of clean, drinkable water and use only DEX-COOL® Coolant. See Engine Coolant on page 405. Delco® Supreme 11 Brake Fluid or equivalent DOT-3 brake fluid.
Engine Oil
Engine Coolant
Hydraulic Brake
System
Usage
Windshield
Washer
Parking Brake Cable Guides
Fluid/Lubricant
GM Optikleen® Washer Solvent.
Chassis Lubricant (GM Part No. U.S. 12377985, in Canada 88901242) or lubricant meeting requirements of NLGI #2, Category LB or GC-LB.
Power Steering
System
Automatic
Transmission
GM Power Steering Fluid (GM Part No. U.S. 89021184, in Canada 89021186). DEXRON®-VI Automatic Transmission Fluid.
Key Lock Cylinders
Multi-Purpose Lubricant, Superlube (GM Part No. U.S. 12346241, in Canada 10953474).
Chassis
Lubrication
Chassis Lubricant (GM Part No. U.S. 12377985, in Canada 88901242) or lubricant meeting requirements of NLGI #2, Category LB or GC-LB.
517
Usage
Fluid/Lubricant
Usage
Fluid/Lubricant
Front and Rear Axle
Transfer Case
Rear Driveline Center Spline and Universal
Joints
Constant Velocity
Universal Joint
Hood Latch Assembly, Secondary
Latch, Pivots,
Spring
Anchor, and Release Pawl
SAE 75W-90 Synthetic Axle Lubricant (GM Part No. U.S. 12378261, in Canada 10953455) meeting GM Specification 9986115.
AUTO-TRAK II Fluid (GM Part No. U.S. 12378508, in Canada 10953626).
Chassis Lubricant (GM Part No. U.S. 12377985, in Canada 88901242) or lubricant meeting requirements of NLGI #2, Category LB or GC-LB.
Chassis Lubricant (GM Part No. U.S. 12377985, in Canada 88901242) or lubricant meeting requirements of NLGI #2, Category LB or GC-LB.
Lubriplate Lubricant Aerosol (GM Part No. U.S. 12346293, in Canada 992723) or lubricant meeting requirements of NLGI #2, Category LB or GC-LB.
518
Hood and Door Hinges, Body Door Hinge Pins, Liftgate
Hinge and Linkage,
Folding Seats,
and Fuel
Door Hinge
Multi-Purpose Lubricant, Superlube (GM Part No. U.S. 12346241, in Canada 10953474).
Outer Tailgate Handle Pivot Points and
Hinges
Weatherstrip Conditioning
Weatherstrip
Squeaks
Multi-Purpose Lubricant, Superlube (GM Part No. U.S. 12346241, in Canada 10953474).
Weatherstrip Lubricant (GM Part No. U.S. 3634770, in Canada 10953518) or Dielectric Silicone Grease (GM Part No. U.S. 12345579, in Canada 992887).
Synthetic Grease with Teflon, Superlube (GM Part No. U.S. 12371287, in Canada 10953437).
Normal Maintenance Replacement Parts Replacement parts identified below by name, part number, or specification can be obtained from your dealer.
Part Automatic Transmission Filter Kit Engine Air Cleaner/Filter Engine Oil Filter
4.2L L6 Engine 5.3L V8 Engine
Spark Plugs
4.2L L6 Engine 5.3L V8 Engine
Wiper Blades
Front – 22 inches (56 cm) Rear – 16 inches (41 cm)
GM Part Number
24208576
15036141
89017342
89017524
12598004
12571164
15214346
15160740
ACDelco® Part Number
TF337
A2014C
PF61
PF48
41-103
41-985
— —
519
Engine Drive Belt Routing
4.2L V6 Engine
5.3L V8 Engine
520
Maintenance Record After the scheduled services are performed, record the date, odometer reading, who performed the service, and the type of services performed in the boxes provided. See Maintenance Requirements on page 504. Any additional information from Owner Checks and Services on page 513 can be added on the following record pages. You should retain all maintenance receipts.
Date
Odometer Reading
Serviced By
Maintenance I or Maintenance II
Services Performed
Maintenance Record
521
Date
Odometer Reading
Serviced By
Maintenance I or Maintenance II
Services Performed
Maintenance Record (cont’d)
522
Date
Odometer Reading
Serviced By
Maintenance I or Maintenance II
Services Performed
Maintenance Record (cont’d)
523
Date
Odometer Reading
Serviced By
Maintenance I or Maintenance II
Services Performed
Maintenance Record (cont’d)
524
Section 7
Customer Assistance Information
Customer Assistance and Information ....... 526
Customer Satisfaction Procedure ............... 526
Online Owner Center ................................. 529
Customer Assistance for Text
Telephone (TTY) Users .......................... 530
Customer Assistance Offices ..................... 530
GM Mobility Reimbursement Program ........ 531
Roadside Assistance Program ................... 532
Courtesy Transportation ............................. 535
Vehicle Data Collection and Event
Data Recorders ...................................... 538
Collision Damage Repair ........................... 539
Reporting Safety Defects ............................ 544
Reporting Safety Defects to the
United States Government ..................... 544
Reporting Safety Defects to the
Canadian Government ............................ 544
Reporting Safety Defects to
General Motors ...................................... 544
Service Publications Ordering
Information ............................................. 545
525
Customer Assistance and Information
Customer Satisfaction Procedure Your satisfaction and goodwill are important to your dealer and to GMC. Normally, any concerns with the sales transaction or the operation of the vehicle will be resolved by your dealer’s sales or service departments. Sometimes, however, despite the best intentions of all concerned, misunderstandings can occur. If your concern has not been resolved to your satisfaction, the following steps should be taken:
STEP ONE: Discuss your concern with a member of dealership management. Normally, concerns can be quickly resolved at that level. If the matter has already been reviewed with the sales, service or parts manager, contact the owner of the dealership or the general manager.
STEP TWO: If after contacting a member of dealership management, it appears your concern cannot be resolved by the dealership without further help, in the U.S., contact the GMC Consumer Relations Manager by calling 1-800-GMC-8782 (1-800-462-8782, Customer Assistance prompt). In Canada, contact General Motors of Canada Customer Communication by calling 1-800-263-3777 (English) or 1-800-263-7854 (French). We encourage you to call the toll-free number in order to give your inquiry prompt attention. Please have the following information available to give the Customer Assistance Representative: (cid:127) Vehicle Identification Number (VIN). This is
available from the vehicle registration or title, or the plate at the top left of the instrument panel and visible through the windshield.
(cid:127) Dealership name and location. (cid:127) Vehicle delivery date and present mileage.
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You may contact the BBB Auto Line Program using the toll-free telephone number or write them at the following address:
BBB Auto Line Program
Council of Better Business Bureaus, Inc.
4200 Wilson Boulevard
Suite 800
Arlington, VA 22203-1838
Telephone: 1-800-955-5100
This program is available in all 50 states and the District of Columbia. Eligibility is limited by vehicle age, mileage, and other factors. General Motors reserves the right to change eligibility limitations and/or discontinue its participation in this program.
When contacting GMC, please remember that your concern will likely be resolved at a dealer’s facility. That is why we suggest you follow Step One first if you have a concern.
STEP THREE — U.S. Owners: Both General Motors and your dealer are committed to making sure you are completely satisfied with your new vehicle. However, if you continue to remain unsatisfied after following the procedure outlined in Steps One and Two, you should file with the BBB Auto Line Program to enforce your rights. The BBB Auto Line Program is an out of court program administered by the Council of Better Business Bureaus to settle automotive disputes regarding vehicle repairs or the interpretation of the New Vehicle Limited Warranty. Although you may be required to resort to this informal dispute resolution program prior to filling out a court action, use of the program is free of charge and your case will generally be heard within 40 days. If you do not agree with the decision given in your case, you may reject it and proceed with any other venue for relief available to you.
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STEP THREE — Canadian Owners:In the event that you do not feel your concerns have been addressed after following the procedure outlined in steps 1 and 2. General Motors of Canada Limited wants you to be aware of its participation in a no-charge Mediation/Arbitration Program. General Motors of Canada Limited has committed to binding arbitration of owner disputes involving factory-related vehicle service claims. The program provides for the review of the facts involved by an impartial third party arbiter, and may include an informal hearing before the arbiter. The program is designed so that the entire dispute settlement process, from the time you file your complaint to the final decision, should be completed in approximately 70 days. We believe our impartial program offers advantages over courts in most jurisdictions because it is informal, quick, and free of charge.
For further information concerning eligibility in
the Canadian Motor Vehicle Arbitration Plan
(CAMVAP), call toll-free 1-800-207-0685.
Alternatively, you may call the General Motors
Customer Communication Centre, 1-800-263-3777
(English), 1-800-263-7854 (French), or you may
write to the Mediation/Arbitration Program, c/o
Customer Communication Centre, General Motors
of Canada Limited, Mail Code: CA1-163-005, 1908
Colonel Sam Drive, Oshawa, Ontario, L1H 8P7.
Your inquiry should be accompanied by your
Vehicle Identification Number (VIN).
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Online Owner Center Online Owner Center (United States only) The Owner Center is a resource for your GM ownership needs. Specific vehicle information can be found in one place. The Online Owner Center allows you to: (cid:127) Get e-mail service reminders. (cid:127) Access information about your specific vehicle, including tips and videos and an electronic version of this owner manual. (cid:127) Keep track of your vehicle’s service history
and maintenance schedule.
(cid:127) Find GM dealers for service nationwide. (cid:127) Receive special promotions and privileges
only available to members.
My GM Canada (Canada only) My GM Canada is a password-protected section of gmcanada.com where you can save information on GM vehicles, get personalized offers, and use handy tools and forms with greater ease. Here are a few of the valuable tools and services you will have access to:
− My Showroom: Find and save information on
vehicles and current offers in your area.
− My Dealers/Retailers: Save details such as
address and phone number for each of your preferred GM Dealers or Retailers.
− My Driveway: Receive service reminders and
helpful advice on owning and maintaining your vehicle.
− My Preferences: Manage your profile,
subscribe to E-News and use tools and forms with greater ease.
Refer to www.MyGMLink.com on the web for updated information and to register your vehicle.
To sign up to My GM Canada, visit the My GM Canada section within www.gmcanada.com.
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Customer Assistance for Text Telephone (TTY) Users To assist customers who are deaf, hard of hearing, or speech-impaired and who use the Text Telephones (TTYs), GMC has TTY equipment available at its Customer Assistance Center. Any TTY user can communicate with GMC by dialing: 1-800-GMC-8583 (462-8583). (TTY users in Canada can dial 1-800-263-3830.)
Customer Assistance Offices GMC encourages customers to call the toll-free number for assistance. However, if a customer wishes to write or e-mail GMC, the letter should be addressed to: United States
GMC Customer Assistance Center
P.O. Box 33172
Detroit, MI 48232-5172
www.GMC.com
1-800-GMC-8782 (462-8782)
1-800-GMC-8583 (462-8583) (For Text
Telephone devices (TTYs))
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Roadside Assistance: 1-800-GMC-8782
(462-8782)
Fax Number: 313-381-0022
From Puerto Rico
1-800-496-9992 (English)
1-800-496-9993 (Spanish)
Fax Number: 313-381-0022
U.S. Virgin Islands:
1-800-496-9994
Fax Number: 313-381-0022
Canada
General Motors of Canada Limited
Customer Communication
Centre, CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
www.gmcanada.com
1-800-263-3777 (English)
1-800-263-7854 (French)
1-800-263-3830 (For Text Telephone
devices (TTYs))
Roadside Assistance: 1-800-268-6800
All Overseas Locations Please contact the local General Motors Business Unit. Mexico, Central America and Caribbean Islands/Countries (Except Puerto Rico and U.S. Virgin Islands)
General Motors de Mexico, S. de R.L. de C.V.
Customer Assistance Center
Paseo de la Reforma # 2740
Col. Lomas de Bezares
C.P. 11910, Mexico, D.F.
01-800-508-0000
Long Distance: 011-52-53 29 0 800
GM Mobility Reimbursement Program
This program, available to qualified applicants, can reimburse you up to $1,000 of the cost of eligible aftermarket adaptive equipment required for your vehicle, such as hand controls or a wheelchair/scooter lift. The offer is available for a very limited period of time from the date of vehicle purchase/lease. For more details, or to determine your vehicle’s eligibility, visit gmmobility.com or call the GM Mobility Assistance Center at 1-800-323-9935. Text telephone (TTY) users, call 1-800-833-9935. General Motors of Canada also has a Mobility Program. Call 1-800-GM-DRIVE (463-7483) for details. TTY users call 1-800-263-3830.
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Roadside Assistance Program
In the U.S. call, 1-800-GMC-8782
(1-800-462-8782)
In Canada, call 1-800-268-6800
Service available 24 hours a day, 365 days a year
As the owner of a new GMC vehicle, you are
automatically enrolled in the GMC Roadside
Assistance program. This value-added service is
intended to provide you with peace of mind as you
drive in the city or travel the open road.
Who is Covered?
Roadside Assistance coverage is for the vehicle
operator, regardless of ownership. A person driving
this vehicle without the consent of the owner is
not eligible for coverage.
The following services are provided in the U.S. during the Bumper-to-Bumper warranty period and, in Canada, during the Base Warranty coverage period of the New Vehicle Limited Warranty, up to a maximum coverage of $100. (cid:127) Fuel Delivery: Delivery of enough fuel for the customer to get to the nearest service station (approximately $5 in the U.S. and 10 litres in Canada). Service to provide diesel may be restricted. For safety reasons, propane and other alternative fuels will not be provided through this service.
(cid:127) Lock-out Service: To ensure security, the
driver must present the vehicle registration and personal ID before lock-out service is provided. Lock-out service will be covered at no charge if you are unable to gain entry into your vehicle. If your vehicle will not start, Roadside Assistance will arrange to have your vehicle towed to the nearest authorized dealership. In the U.S., replacement keys made at the customer’s expense will be covered within 10 miles (16 km).
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(cid:127) Emergency Tow From a Public Roadway or
Highway: Tow to the nearest dealership for warranty service or in the event of a vehicle-disabling accident. Winch-out assistance when the vehicle is mired in sand, mud, or snow.
(cid:127) Flat Tire Change: Installation of your spare tire in good condition will be covered at no charge. The customer is responsible for the repair or replacement of the tire if not covered by a warrantable failure.
(cid:127) Jump Start: No-start occurrences which
require a battery jump start will be covered at no charge.
(cid:127) Dealer Locator Service: Information on the
dealer nearest your location.
(cid:127) Trip Routing: Your Roadside Assistance
Representative can provide you with specific information regarding this feature.
(cid:127) Trip Interruption Expense Benefits: Your
Roadside Assistance Representative can provide you with specific information regarding this feature.
Additional Services for Canadian Customers (cid:127) Trip Routing Service: Upon Request,
Roadside Assistance will send you detailed, computer-personalized maps, highlighting your choice of either the most direct route or the most scenic route to your destination, anywhere in North America, along with any helpful travel information we may have pertaining to your trip. To request this service, please call us toll-free at 1-800-268-6800. We’ll make every attempt to send your personalized trip routing as quickly as possible, but it’s best to allow three weeks before your planned departure date. Trip routing requests will be limited to six per calendar year.
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(cid:127) Trip Interruption Benefits and Assistance:
In the event of a warranty related vehicle disablement, while en route and over 250 kilometres from original point of departure, you may qualify for trip interruption expense assistance. This assistance covers reasonable reimbursement of up to a maximum of $500 (Canadian) for (A) meals (maximum of $50/day), (B) lodging (maximum of $100/night) and (C) alternate ground transportation (maximum of $40/day). This benefit is to assist you with some of the unplanned expense you may incur while waiting for your vehicle to be repaired. Pre-authorization, original detailed receipts and a copy of the repair order are required. Once authorization has been given, your advisor will help you make any necessary arrangements and explain how to claim for trip interruption expense assistance.
(cid:127) Alternative Service: There may be times,
when Roadside Assistance cannot provide
timely assistance, your advisor may authorize
you to secure local emergency road service,
and you will be reimbursed up to $100
upon submission of the original receipt to
Roadside Assistance.
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In many instances, mechanical failures are covered under GMC’s Bumper-to-Bumper warranty. However, when other services are utilized, our Roadside Assistance Representatives will explain any payment obligations you might incur. For prompt and efficient assistance when calling, please provide the following to the Roadside Assistance Representative: (cid:127) Your name, home address, and home
telephone number.
(cid:127) Telephone number of your location. (cid:127) Location of the vehicle. (cid:127) Model, year, color, and license plate number
of the vehicle.
(cid:127) Odometer reading, Vehicle Identification
Number (VIN) and delivery date of the vehicle.
(cid:127) Description of the problem. While we hope you never have the occasion to use our service, it is added security while traveling for you and your family. Remember, we are only a phone call away. U.S. customers call GMC Roadside Assistance: 1-800-462-8782, text telephone (TTY) users, call 1-888-889-2438. Canadian customers call 1-800-268-6800.
GMC and General Motors of Canada Limited reserve the right to limit services or reimbursement to an owner or driver when, in their sole discretion, the claims become excessive in frequency or type of occurrence. Roadside Assistance is not part of or included in the coverage provided by the New Vehicle Limited Warranty. GMC and General Motors of Canada reserve the right to make any changes or discontinue the Roadside Assistance program at any time without notification. Towing and Road Service Exclusions Specifically excluded from Roadside Assistance coverage are towing or services for vehicles operated on a non-public roadway or highway, fines, impound towing caused by a violation of local, Municipal, State, Provincial, or Federal law, and mounting, dismounting or changing of snow tires, chains, or other traction devices.
Courtesy Transportation To enhance your ownership experience, we and our participating dealers are proud to offer Courtesy Transportation, a customer support program for new vehicles. For warranty repairs during the Bumper-to-Bumper (U.S.) or Base Warranty Coverage period (Canada), provided by the New Vehicle Limited Warranty, interim transportation may be available under the Courtesy Transportation program. Several courtesy transportation options are available to assist in reducing your inconvenience when warranty repairs are required. Courtesy Transportation is not a part of the New Vehicle Limited Warranty and is available only at participating dealers. A separate booklet entitled “Warranty and Owner Assistance Information” furnished with each new vehicle provides detailed warranty coverage information.
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Scheduling Service Appointments When your vehicle requires warranty service, you should contact your dealer and request an appointment. By scheduling a service appointment and advising your service consultant of your transportation needs, your dealer can help minimize your inconvenience. If your vehicle cannot be scheduled into the service department immediately, keep driving it until it can be scheduled for service, unless, of course, the problem is safety-related. If it is, please call your dealership, let them know this, and ask for instructions. If the dealer requests that you simply drop the vehicle off for service, you are urged to do so as early in the work day as possible to allow for the same day repair.
Transportation Options Warranty service can generally be completed while you wait. However, if you are unable to wait, GM helps to minimize your inconvenience by providing several transportation options. Depending on the circumstances, your dealer can offer you one of the following: Shuttle Service Shuttle service is the preferred means of offering Courtesy Transportation and participating dealers can provide you with shuttle service to get you to your destination with minimal interruption of your daily schedule. This includes one-way or round trip shuttle service within reasonable time and distance parameters for the dealer’s area. Public Transportation or Fuel Reimbursement If your vehicle requires overnight warranty repairs, and public transportation is used as ‘shuttle service,’ the reimbursement is limited to the associated shuttle allowance and must be supported by original receipts.
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Additional Program Information All program options, such as shuttle service, may not be available at every dealer. Please contact your dealer for specific information about availability. All Courtesy Transportation arrangements will be administered by appropriate dealer personnel. General Motors reserves the right to unilaterally modify, change or discontinue Courtesy Transportation at any time and to resolve all questions of claim eligibility pursuant to the terms and conditions described herein at its sole discretion.
In addition, for U.S. customers, should you arrange transportation through a friend or relative, limited reimbursement for reasonable fuel expenses may be available. Claim amounts should reflect actual costs and be supported by original receipts. Courtesy Rental Vehicle Your dealer may arrange to provide you with a courtesy rental vehicle or reimburse you for a rental vehicle that you obtain if your vehicle is kept for an overnight warranty repair. Rental reimbursement will be limited and must be supported by original receipts. This requires that you sign and complete a rental agreement and meet state/provincial, local, and rental vehicle provider requirements. Requirements vary and may include minimum age requirements, insurance coverage, credit card, etc. You are responsible for fuel usage charges and may also be responsible for taxes, levies, usage fees, excessive mileage, or rental usage beyond the completion of the repair. Generally it is not possible to provide a like-vehicle as a courtesy rental.
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Vehicle Data Collection and Event Data Recorders Your vehicle, like other modern motor vehicles, has a number of sophisticated computer systems that monitor and control several aspects of the vehicle’s performance. Your vehicle uses on-board vehicle computers to monitor emission control components to optimize fuel economy, to monitor conditions for airbag deployment and, if so equipped, to provide anti-lock braking and to help the driver control the vehicle in difficult driving situations. Some information may be stored during regular operations to facilitate repair of detected malfunctions; other information is stored only in a crash event by computer systems, such as those commonly called Event Data Recorders (EDR). In a crash event, computer systems, such as the airbag Sensing and Diagnostic Module (SDM) in your vehicle may record information about the condition of the vehicle and how it was operated, such as data related to engine speed, brake application, throttle position, vehicle speed, safety belt usage, airbag readiness, airbag performance,
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and the severity of a collision. If your vehicle is equipped with StabiliTrak®, steering performance, including yaw rate, steering wheel angle, and lateral acceleration, is also recorded. This information has been used to improve vehicle crash performance and may be used to improve crash performance of future vehicles and driving safety. Unlike the data recorders on many airplanes, these on-board systems do not record sounds, such as conversation of vehicle occupants. To read this information, special equipment is needed and access to the vehicle or the device that stores the data is required. GM will not access information about a crash event or share it with others other than: (cid:127) with the consent of the vehicle owner or, if the
vehicle is leased, with the consent of the lessee, in response to an official request of police or similar government office,
(cid:127)
(cid:127) as part of GM’s defense of litigation through
the discovery process, or
(cid:127) as required by law.
In addition, once GM collects or receives data, GM may: (cid:127) use the data for GM research needs, (cid:127) make it available for research where
appropriate confidentiality is to be maintained and need is shown, or
(cid:127) share summary data which is not tied to a specific vehicle with non-GM organizations for research purposes.
Others, such as law enforcement, may have access to the special equipment that can read the information if they have access to the vehicle or the device that stores the data. If your vehicle has OnStar®, please check the OnStar® subscription service agreement or manual for information on its operations and data collection.
Collision Damage Repair If your vehicle is involved in a collision and it is damaged, have the damage repaired by a qualified technician using the proper equipment and quality replacement parts. Poorly performed collision repairs will diminish your vehicle’s resale value, and safety performance can be compromised in subsequent collisions. Collision Parts Genuine GM Collision parts are new parts made with the same materials and construction methods as the parts with which your vehicle was originally built. Genuine GM Collision parts are your best choice to assure that your vehicle’s designed appearance, durability, and safety are preserved. The use of Genuine GM parts can help maintain your GM New Vehicle Warranty.
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Recycled original equipment parts may also be used for repair. These parts are typically removed from vehicles that were total losses in prior accidents. In most cases, the parts being recycled are from undamaged sections of the vehicle. A recycled original equipment GM part, may be an acceptable choice to maintain your vehicle’s originally designed appearance and safety performance, however, the history of these parts is not known. Such parts are not covered by your GM New Vehicle Limited Warranty, and any related failures are not covered by that warranty. Aftermarket collision parts are also available. These are made by companies other than GM and may not have been tested for your vehicle. As a result, these parts may fit poorly, exhibit premature durability/corrosion problems, and may not perform properly in subsequent collisions. Aftermarket parts are not covered by your GM New Vehicle Limited Warranty, and any vehicle failure related to such parts are not covered by that warranty.
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Repair Facility GM also recommends that you choose a collision repair facility that meets your needs before you ever need collision repairs. Your GM dealer may have a collision repair center with GM-trained technicians and state of the art equipment, or be able to recommend a collision repair center that has GM-trained technicians and comparable equipment. Insuring Your Vehicle Protect your investment in your GM vehicle with comprehensive and collision insurance coverage. There are significant differences in the quality of coverage afforded by various insurance policy terms. Many insurance policies provide reduced protection to your GM vehicle by limiting compensation for damage repairs by using aftermarket collision parts. Some insurance companies will not specify aftermarket collision parts. When purchasing insurance, we recommend that you assure your vehicle will be repaired with GM original equipment collision parts. If such insurance coverage is not available from your current insurance carrier, consider switching to another insurance carrier.
If your vehicle is leased, the leasing company may require you to have insurance that assures repairs with Genuine GM Original Equipment Manufacturer (OEM) parts or Genuine Manufacturer replacement parts. Read your lease carefully, as you may be charged at the end of your lease for poor quality repairs. If an Accident Occurs Here is what to do if you are involved in an accident. (cid:127) Try to relax and then check to make sure you
(cid:127)
are all right. If you are uninjured, make sure that no one else in your vehicle, or the other vehicle, is injured. If there has been an injury, call 911 for help. Do not leave the scene of an accident until