2011 Ford F 350 Owners Manual

• Federal and some local regulations require additional exterior lamps for snowplow-equipped vehicles. Consult your authorized dealer for additional information.

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Operating the vehicle with the snowplow attached Do not use your vehicle for snow removal until it has been driven at least 500 miles (800 km). The attached snowplow blade restricts airflow to the radiator, and may cause the engine to run at a higher temperature: Attention to engine temperature is especially important when outside temperatures are above freezing. Angle the blade to maximize airflow to the radiator and monitor engine temperature to determine whether a left or right angle provides the best performance. Follow the severe duty schedule in your scheduled maintenance information for engine oil and transmission fluid change intervals.

Snowplowing with your airbag-equipped vehicle Your vehicle is equipped with a driver and passenger airbag Supplemental Restraint System (SRS) The SRS is designed to activate in certain frontal and offset frontal collisions when the vehicle sustains sufficient longitudinal deceleration. Careless or high speed driving while plowing snow which results in sufficient vehicle decelerations can deploy the airbag. Such driving also increases the risk of accidents.

WARNING: All occupants of the vehicle, including the driver, should always properly wear their safety belts, even when an air

bag supplemental restraint system (SRS) is provided.

Never remove or defeat the “tripping mechanisms” designed into the snow removal equipment by its manufacturer. Doing so may cause damage to the vehicle and the snow removal equipment as well as possible airbag deployment.

WARNING: Do not attempt to service, repair, or modify the air bag supplemental restraint system (SRS) or its fuses. See your

Ford or Lincoln Mercury dealer.

WARNING: Additional equipment such as snowplow equipment may effect the performance of the airbag sensors increasing the

risk of injury. Please refer to the Body Builders Layout Book for instructions about the appropriate installation of additional equipment.

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speeds below 5 mph (8 km/h).

Transmission operation while plowing Operate the vehicle with the automatic transmission gearshift lever in the D (Overdrive) position and tow/haul off. • Shift transfer case to 4L (4x4 Low) when plowing in small areas at • Shift transfer case to 4H (4x4 High) when plowing larger areas or light • Do not shift the transmission from a forward gear to R (Reverse) until • If the vehicle is stuck, shift the transmission in a steady motion

snow at higher speeds. Do not exceed 15 mph (24 km/h).

the engine is at idle and the wheels are stopped.

between forward and reverse gears. Do not rock the vehicle for more than a few minutes. The transmission and tires may be damaged or the engine can overheat.

Do not rock the vehicle if the engine is not at normal operating temperature. Do not rock the vehicle for more than a minute. The transmission and tires may be damaged or the engine may overheat. Refer to Gauges in the Instrument Cluster chapter for transmission fluid temperature information.

WARNING: Do not spin the wheels at over 35 mph (55 km/h). The tires may fail and injure a passenger or bystander.

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ROADSIDE ASSISTANCE

Vehicles sold in the U.S. : Getting roadside assistance To fully assist you should you have a vehicle concern, Ford Motor Company offers a complimentary roadside assistance program. This program is separate from the New Vehicle Limited Warranty. The service is available: • 24-hours, seven days a week • for the coverage period listed on the Roadside Assistance Card

included in your Owner Guide portfolio.

responsibility)

supplied with a tire inflation kit)

Roadside assistance will cover: • a flat tire change with a good spare (except vehicles that have been • battery jump start • lock-out assistance (key replacement cost is the customer’s • fuel delivery – Independent Service Contractors, if not prohibited by state, local or municipal law shall deliver up to 2.0 gallons (7.5L) of gasoline or 5.0 gallons (18.9L) of diesel fuel to a disabled vehicle. Fuel delivery service is limited to two no-charge occurrences within a 12-month period. • winch out – available within 100 feet (30.5 meters) of a paved or • towing – Ford and Lincoln eligible vehicles towed to an authorized dealer within 35 miles (56 km) of the disablement location or to the nearest authorized dealer. If a member requests to be towed to an authorized dealer more than 35 miles (56 km) from the disablement location, the member shall be responsible for any mileage costs in excess of 35 miles (56 km).

county maintained road, no recoveries.

Trailers shall be covered up to $200 if the disabled eligible vehicle requires service at the nearest authorized dealer. If the trailer is disabled, but the towing vehicle is operational, the trailer does not qualify for any roadside services.

Vehicles sold in the U.S. : Using roadside assistance Complete the roadside assistance identification card and place it in your wallet for quick reference. In the United States, this card is found in the Owner Guide portfolio in the glove compartment. In Canada, the card is found in the Warranty Guide in the glove compartment. 314

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U.S. Ford vehicle customers who require Roadside Assistance, call 1-800-241-3673. If you need to arrange roadside assistance for yourself, Ford Motor Company will reimburse a reasonable amount for towing to the nearest dealership within 35 miles (56 km). To obtain reimbursement information, U.S. Ford vehicle customers call 1-800-241-3673. Customers will be asked to submit their original receipts.

Vehicles sold in Canada : Getting roadside assistance Canadian customers who require roadside assistance, call 1–800–665–2006.

Vehicles sold in Canada : Using roadside assistance Complete the roadside assistance identification card and place it in your wallet for quick reference. In Canada, the card is found in the Warranty Guide in the glove box. Canadian Roadside coverage and benefits may differ from the U.S. coverage. Please refer to your Warranty Guide or visit our website at www.ford.ca for information on Canadian services and benefits. Canadian customers who need to obtain roadside information, call 1-800-665-2006 or visit our website at www.ford.ca.

HAZARD FLASHER CONTROL The hazard flasher is located on the steering column, just behind the steering wheel. The hazard flashers will operate when the ignition is in any position or if the key is not in the ignition. • Press the flasher control and all front and rear direction signals will flash. • Press the flasher control again to

turn them off.

Use it when your vehicle is disabled and is creating a safety hazard for other motorists. Note: With extended use, the flasher may run down your battery.

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FUEL PUMP SHUT-OFF In the event of a moderate to severe collision, this vehicle is equipped with a fuel pump shut-off feature that stops the flow of fuel to the engine. Not every impact will cause a shut-off. Should your vehicle shut off after a collision due to this feature, you may restart your vehicle by doing the following: 1. Turn the ignition switch to the off position. 2. Turn the ignition switch to the on position. In some instances the vehicle may not restart the first time you try to restart and may take one additional attempt.

WARNING: Failure to inspect and if necessary repair fuel leaks after a collision may increase the risk of fire and serious injury. Ford Motor Company recommends that the fuel system be inspected by an authorized dealer after any collision.

FUSES AND RELAYS

Fuses If electrical components in the vehicle are not working, a fuse may have blown. Blown fuses are identified by a broken wire within the fuse. Check the appropriate fuses before replacing any electrical components. Note: Always replace a fuse with one that has the specified amperage rating. Using a fuse with a higher amperage rating can cause severe wire damage and could start a fire.

15

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Standard fuse amperage rating and color

COLOR

Fuse rating

2A 3A 4A 5A 7.5A 10A 15A 20A 25A 30A 40A 50A 60A 70A 80A

Mini fuses

Grey Violet Pink Tan

Brown

Red Blue Yellow Natural Green

— — — — —

Standard

fuses

Grey Violet Pink Tan

Brown

Red Blue Yellow Natural Green

— — — — —

Maxi fuses

Cartridge

maxi fuses

Fuse link cartridge

— — — — — — —

Yellow

—

Green Orange

Red Blue Tan

Natural

— — — — — — — Blue

— — — — — — — Blue

Natural

Natural

Pink Green Red Yellow

—

Black

Pink Green Red Yellow Brown Black

Passenger compartment fuse panel The fuse panel is located in the passenger’s footwell. Remove the panel cover to access the fuses.

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To remove the fuse panel cover, pull the panel toward you. When the clips of the panel disengage, let the panel fall easily.

To remove a fuse use the fuse puller tool provided on the fuse panel cover.

WARNING: Always disconnect the battery before servicing high current fuses.

Always replace the cover to the passenger compartment fuse panel before reconnecting the battery. If the battery has been disconnected and reconnected, refer to the Battery section of the Maintenance and Specifications chapter.

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10

11

12

13

14

15

16

17

18

19

20

21

49

22

23

24

25

26

27

28

29

30

31

32

33

34

35

36

37

38

39

48

40

41

42

43

44

45

46

47

The fuses are coded as follows.

Fuse/Relay Location

Fuse Amp

Rating

10

30A 15A 30A 10A

20A 5A 7.5A

10A 10A 10A

Protected Circuits

Not used (spare) Upfitter relay #4
Not used (spare) Telescoping mirror switch, Interior lights, Hood lamp Moon roof Driver seat module Driver seat switch, Driver lumbar motor Power mirror switch Upfitter relay #3
Run/accessory relay, Customer access feed

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Fuse/Relay Location

Fuse Amp

Rating

11
12

13

14

15

16
17
18

19
20
21
22
23
24

25
26
27
28
29

10A 15A

15A

15A

15A

10A 10A 10A

20A 20A 10A 20A 15A 15A

15A 5A 20A 15A 20A

Protected Circuits

Instrument cluster Interior lighting, Lighted running board lamps Right turn signals and brake lamps, Right trailer tow (TT) stop turn relay Left turn signals and brake lamps, Left TT stop turn relay High-mounted stop lamps, Backup lamps, TT backup relay Right low beam headlamp Left low beam headlamp Keypad illumination, Passive anti-theft indicator (PATS), Powertrain control module (PCM), Brake shift interlock Subwoofer Power door locks Brake on/off switch Horn Not used (spare) Steering wheel control module, Diagnostic connector, Satellite radio module, Power fold mirror relay, Remote keyless entry Not used (spare) Steering wheel control module Amplifier Ignition switch SYNC威, GPS module, Radio faceplate

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Fuse/Relay Location

Fuse Amp

Rating

Protected Circuits

30

31

32

33
34
35

36
37
38
39
40

41

42
43
44
45
46
47

48

49

15A

5A

15A

10A 10A 5A

10A 10A 10A 15A 10A

7.5A

5A 10A 10A 5A 10A 15A

30A Circuit

Breaker Relay

Parking lamp relay, TT parking lamp relay Trailer brake controller (brake signal), Customer access Moon roof, Auto dimming mirrors, Power invertor, Driver and passenger door lock switch illumination Restraint control module Not used (spare) Select shift switch, Reverse park aid module, Trailer brake control module Fuel tank select switch PTC heater Radio faceplate High beam headlamps Parking lamps (in mirrors), Roof marker lamps Passenger airbag deactivation indicator Not used (spare) Wiper relay Upfitter switches Not used (spare) Climate control Fog lamps, Fog lamp indicator (in switch) Power windows switch, Power rear sliding window switch Delayed accessory

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Power distribution box The power distribution box is located in the engine compartment. The power distribution box contains high-current fuses that protect your vehicle’s main electrical systems from overloads.

WARNING: Always disconnect the battery before servicing high current fuses.

WARNING: To reduce risk of electrical shock, always replace the cover to the power distribution box before reconnecting the

battery or refilling fluid reservoirs.

If the battery has been disconnected and reconnected, refer to the Battery section of the Maintenance and Specifications chapter.

The high-current fuses are coded as follows:

Fuse/Relay Location

322

Fuse Amp

Rating Relay

—

Relay

—

Relay

—

50A* 30A* 30A*

Protected Circuits

Blower motor Not used Urea heaters (diesel engine) Not used Rear window defroster Not used Rear window defroster Passenger seat Driver seat

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Fuse/Relay Location

Fuse Amp

Rating

10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34

35
36

37

— — — — —

Diode

—

15A**

— — — —

30A* 40A*

—

30A* 30A* 25A*

—

Relay Relay Relay

—

15A** 15A** 20A** 10A** 15A** 20A** 10A**

Roadside Emergencies

Protected Circuits

Not used Not used Not used Not used Not used Fuel pump (diesel engine) Not used Heated mirror Not used Not used Not used Not used Trailer tow electric brake Blower motor Not used Wipers Trailer tow park lamps Urea heaters (diesel engine) Buss bar Trailer tow park lamps A/C clutch Wipers Not used Vehicle power (VPWR) 1
VPWR 2 (diesel engine) VPWR 2 (gas engine) VPWR 3
VPWR 4 (diesel engine) VPWR 4 (gas engine) VPWR 5 (diesel engine)

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Fuse/Relay Location

38

39
40
41
42
43
44
45
46

47
48
49
50
51
52
53
54

55

56

57
58
59
60
61

Fuse Amp

Rating Relay

10A** 15A**

— — — —

10A** 10A**

10A** Relay 10A** 10A**

—

10A** 10A** 10A**

10A**

20A**

Relay

— — — —

Protected Circuits

Powertrain control module (PCM) (diesel engine), Electronic control module (ECM) (gas engine) 4x4 hub lock 4x4 electronic lock Not used Not used Not used Not used Run/start relay coil Transmission control module (TCM) keep-alive power (diesel engine) A/C clutch feed Run/start Rearview camera system Blower motor relay coil Not used PCM/ECM/TCM run/start 4x4 module Anti-lock brake system (ABS) run/start Rear window defroster coil, Battery charge coil Passenger compartment fuse panel run/start feed Fuel pump Not used Not used Not used Not used

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Fuse/Relay Location

Fuse Amp

Rating

Protected Circuits

62
63
64
65
66
67
68
69
70
71
72

73
74
75
76
77
78
79
80
81
82
83
84
85
86
87
88
89
90
91

— — — —

20A**

—

10A**

—

10A** 10A** 10A**

—

Relay Relay Relay

— — — — —

20A* 20A* 30A* 30A* 25A* 20A*

—

40A* 25A*

—

Not used Not used Not used Not used Fuel pump Not used Fuel pump relay coil Not used Trailer tow backup lamp Cannister vent (gas engine) PCM/ECM relay coil feed keep-alive power Not used Trailer tow left-hand stop/turn Trailer tow right-hand stop/turn Backup lamp Not used Not used Not used Not used Not used Auxiliary power point #2
Auxiliary power point #1
4x4 shift motor Heated/cooled seats ABS coil feed Auxiliary power point #5
Not used Starter motor Trailer tow battery charge Not used

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Fuse/Relay Location

92
93
94
95
96
97
98
99
100
101
102
103
104
105
106
107

Fuse Amp

Protected Circuits

Rating 20A* 20A* 25A* 25A* 50A* 40A*

— —

25A* Relay Relay

— — — — —

Auxiliary power point #4
Auxiliary power point #3
Upfitter #1
Upfitter #2
ABS pump Invertor Not used Not used Trailer tow turn signals Starter Trailer tow battery charge Not used Not used Not used Not used Not used

* Cartridge fuses ** Mini fuses

CHANGING THE TIRES If you get a flat tire while driving, do not apply the brake heavily. Instead, gradually decrease your speed. Hold the steering wheel firmly and slowly move to a safe place on the side of the road. Note: If your vehicle is equipped with the tire pressure monitoring system (TPMS), the indicator light will illuminate when the spare tire is in use. To restore the full functionality of the monitoring system, all road wheels equipped with tire pressure monitoring sensors must be mounted on the vehicle. If your vehicle is equipped with TPMS, have a flat serviced by an authorized dealer in order to prevent damage to the TPMS sensors, refer to Tire pressure monitoring system (TPMS) in the Tires, Wheels and Loading chapter. Replace the spare tire with a road tire as soon as possible. During repairing or replacing of the flat tire, have the authorized dealer inspect the TPMS sensor for damage. 326

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WARNING: The use of tire sealants may damage your tire pressure monitoring system (TPMS) and should not be used.

However, if you must use a sealant, the TPMS sensor and valve stem on the wheel must be replaced by an authorized Ford dealer.

WARNING: Refer to Tire pressure monitoring system (TPMS) in the Tires, Wheels and Loading chapter for important

information. If the tire pressure monitor sensor becomes damaged, it will no longer function.

Dissimilar spare tire/wheel information

WARNING: Failure to follow these guidelines could result in an increased risk of loss of vehicle control, injury or death.

If you have a dissimilar spare tire/wheel, then it is intended for temporary use only. This means that if you need to use it, you should replace it as soon as possible with a road tire/wheel that is the same size and type as the road tires and wheels that were originally provided by Ford. If the dissimilar spare tire or wheel is damaged, it should be replaced rather than repaired. A dissimilar spare tire/wheel is defined as a spare tire and/or wheel that is different in brand, size or appearance from the road tires and wheels and can be one of three types: 1. T-type mini-spare: This spare tire begins with the letter “T” for tire size and may have “Temporary Use Only” molded in the sidewall 2. Full-size dissimilar spare with label on wheel: This spare tire has a label on the wheel that states: “THIS TIRE AND WHEEL FOR TEMPORARY USE ONLY” When driving with one of the dissimilar spare tires listed above, do not: • Exceed 50 mph (80 km/h) • Load the vehicle beyond maximum vehicle load rating listed on the • Use snow chains on the end of the vehicle with the dissimilar spare • Use more than one dissimilar spare tire at a time • Use commercial car washing equipment

Safety Compliance Label

tire

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Roadside Emergencies • Try to repair the dissimilar spare tire Use of one of the dissimilar spare tires listed above at any one wheel location can lead to impairment of the following: • Handling, stability and braking performance • Comfort and noise • Ground clearance and parking at curbs • Winter weather driving capability • Wet weather driving capability It is not recommended that the vehicle be operated in 4WD modes with a temporary emergency spare tire. If 4WD operation is necessary, do not operate above speeds of 10 mph (16 km/h) or for distances above 50 miles (80 km). 3. Full-size dissimilar spare without label on wheel When driving with the full-size dissimilar spare tire/wheel, do not: • Exceed 70 mph (113 km/h) • Use more than one dissimilar spare tire/wheel at a time • Use commercial car washing equipment • Use snow chains on the end of the vehicle with the dissimilar spare

tire/wheel

The usage of a full-size dissimilar spare tire/wheel can lead to impairment of the following: • Handling, stability and braking performance • Comfort and noise • Ground clearance and parking at curbs • Winter weather driving capability • Wet weather driving capability • All-Wheel driving capability (if applicable) • Load leveling adjustment (if applicable) When driving with the full-size dissimilar spare tire/wheel additional caution should be given to: • Towing a trailer • Driving vehicles equipped with a camper body • Driving vehicles with a load on the cargo rack 328

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Drive cautiously when using a full-size dissimilar spare tire/wheel and seek service as soon as possible. Spare tire information Note: If your vehicle is equipped the tire pressure monitoring system (TPMS), the system indicator light will illuminate when the spare is in use. To restore the full functionality of the TPMS system, all road wheels equipped with the tire pressure monitoring sensors must be mounted on the vehicle. If your vehicle is equipped with TPMS, have a flat tire serviced by an authorized dealer in order to prevent damage to the TPMS sensor; refer to Tire Pressure Monitoring System (TPMS) in the Tires, Wheel and Loading chapter. Replace the spare tire with the road tire as soon as possible.

Stopping and securing the vehicle

WARNING: To help prevent the vehicle from moving when you change a tire, be sure the parking brake is set, then block (in

both directions) the wheel that is diagonally opposite to the tire being changed.

Refer to the instruction sheet (located under the jack tool kit) for detailed tire change instructions. Park on a level surface, activate hazard flashers and set the parking brake. • Automatic transmission: Place • Manual or electronic shift 4x4: Place transfer case in 4H or 4L.

gearshift lever in P (Park).

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Location of the spare tire and tools If your vehicle is equipped with a spare tire, jack and associated tools, refer to the following table for their locations:

Tool

Location

Spare tire (pick-up trucks only)

Jack

Jack handle, lug wrench, lug wrench extension (only available on Dual Rear Wheel [DRW] vehicles) and wheel chock (only available on Single Rear Wheel [SRW] vehicles equipped with a diesel engine) Key and spare tire lock Jack instruction sheet

Under the vehicle, just forward of the rear bumper Regular cab and Crew Cab: Fastened to floor pan behind rearmost seat on passenger side SuperCab: Under rear bench seat on passenger side Regular cab: Fastened to floor behind driver seat SuperCab: Fastened to floor under rear seat Crew Cab: Fastened to floor behind rear seat at driver side

In the glove box Under the jack tool kit

Removing the spare tire (with spare tire carrier only) 1. The following tools are required to remove the spare tire: • one handle extension and two typical extensions. To assemble, align button with hole and slide parts together. To disconnect, depress button and pull apart.

• one wheel nut wrench. Slide over

square end of jack handle.

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• Vehicles equipped with dual rear wheels, insert the lug wrench extension into the lug wrench to reach the lug nuts.

2. Attach the spare tire lock key (A) to the jack handle (B).

3. Fully insert the jack handle (with one extension) through the bumper hole and into the guide tube. The key and lock will engage with a slight push and counterclockwise turn. Some resistance will be felt when turning the jack handle assembly. 4. Turn the handle counterclockwise and lower the spare tire until you can slide the tire rearward and the cable is slack. 5. Remove the retainer through the center of the wheel.

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If equipped with a tether, perform the following additional steps: 6. Lift the spare tire on end to access the tether attachment. 7. Use the lug wrench to remove the lug nut from the spare tire tether. 8. If not replacing the spare or flat tire to the underbody storage area, raise the wheel retainer up into the installed position. 9. Use the attached fastener strap (on the spare tire tether) to attach the tether end to the winch retainer prior to raising to the installed position.

Tire change procedure

WARNING: When one of the rear wheels is off the ground, the transmission alone will not prevent the vehicle from moving or

slipping off the jack, even if the transmission is in P (Park).

WARNING: To prevent the vehicle from moving when you change a tire, be sure the parking brake is set, then block (in

both directions) the wheel that is diagonally opposite (other side and end of the vehicle) to the tire being changed.

WARNING: If the vehicle slips off the jack, you or someone else could be seriously injured.

WARNING: Do not attempt to change a tire on the side of the vehicle close to moving traffic. Pull far enough off the road to

avoid the danger of being hit when operating the jack or changing the wheel.

Note: Passengers should not remain in the vehicle when the vehicle is being jacked.

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1. Turn engine off and block the wheel that is diagonally opposite of the flat tire using the wheel chock, if equipped. If the vehicle is a 4x4, lock the manual hub on the wheel. 2. Remove the jack, jack handle, lug wrench and spare tire from the stowage locations. 3. Use the tip of the lug wrench to remove any wheel trim. 4. Loosen each wheel lug nut one-half turn counterclockwise but do not remove them until the wheel is raised off the ground. The following steps apply to F–250/F–350 Single Rear Wheel (SRW) vehicles only: 5. Insert the hooked end of the jack handle into the jack and use the handle to slide the jack under the vehicle. 6. Position the jack according to the following guides: • Front (4x2)

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Roadside Emergencies • Front driver side (4x4) Note: Make sure the jack fits onto the flat area on the outboard side of the differential.

• Front passenger side (4x4) Note: View shown from the rear of the vehicle to clearly identify the jack point. Place the jack directly under the axle.

• Rear

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Never use the front or rear differential as a jacking point.

WARNING: To lessen the risk of personal injury, do

not put any part of your body under the vehicle while changing a tire. Do not start the engine when your vehicle is on the jack. The jack is only meant for changing the tire.

7. Turn the jack handle clockwise until the wheel is completely off the ground and high enough to install the spare tire. 8. Remove the lug nuts with the lug wrench. 9. Replace the flat tire with the spare tire, making sure the valve stem is facing outward for all front wheels and single rear wheel vehicles. If replacing an inboard rear tire on dual rear wheel vehicles, the valve stem must be facing outward. If replacing the outboard wheel, the valve stem must be facing inward. Reinstall the lug nuts until the wheel is snug against the hub. Do not fully tighten the lug nuts until the wheel has been lowered. 10. Lower the wheel by turning the jack handle counterclockwise. Go to Step 19. The following steps apply to F–350 Dual Rear Wheel (DRW) and F–450/F–550 vehicles only: 11. Slide the notched end of the jack handle over the release valve and use the handle to slide the jack under the vehicle. Make sure the valve is closed by turning it clockwise. 12. Position the jack according to the following guides:

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Roadside Emergencies • Front (4x2): F–350 DRW Note: Place jack directly under I-beam.

• Front driver side (4x4): F–350

DRW

Note: Make sure the jack fits onto the flat area on the outboard side of the differential housing.

• Front passenger side (4x4): F-350

DRW

Note: View shown from the rear of the vehicle to clearly identify the jack point. Note: Place the jack directly under axle and inboard of the radius arm so that the jack clears the radius arm.

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• Front: F–450/F–550

Roadside Emergencies

• Rear: F-350 DRW

• Rear: F-450/F-550

13. Insert the jack handle into the pump linkage. 14. Use an up-and-down motion with the jack handle to raise the wheel completely off the ground. Hydraulic jacks are equipped with a pressure release valve that prevents lifting loads which exceed the jack’s rated capacity.

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15. Remove the lug nuts with the lug wrench. 16. Replace the flat tire with the spare tire, making sure the valve stem is facing outward on all front an inboard rear wheels. If replacing the outboard wheel, the valve stem must be facing inward. Reinstall the lug nuts until the wheel is snug against the hub. Do not fully tighten the lug nuts until the wheel has been lowered. 17. Lower the wheel by slowly turning the release valve counterclockwise. Opening the release valve slowly will provide a more controlled rate of descent. The following steps apply to all vehicles: 18. Remove the jack and fully tighten the lug nuts in the order shown. Refer to Wheel lug nut torque specifications later in this chapter for the proper lug nut torque specification. 8–lug nut torque sequence

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19. Stow the flat tire. Refer to Stowing the flat/spare tire if the vehicle is equipped with a spare tire carrier. 20. Stow the jack, jack handle and lug wrench. Make sure the jack is securely fastened so it does not rattle when driving. 21. Unblock the wheels. The following step applies to F–250/F–350 Single Rear Wheel (SRW) vehicles only: 22. When installing the wheel center ornaments, ensure that the ornament retention towers on the back side of the ornament are aligned with the studs/lug nuts. The retention towers are designed to be installed over the studs/nuts and retain to the flange on the lug nut.

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If the ornament retention towers are aligned between the studs/lug nuts, the ornament is improperly installed. This improper installation may appear and sound correct, but will not keep the ornament on the vehicle. Ornaments improperly installed in this manner will fall off or become loose with minimal force or impact.

Installing dual rear wheel ornaments 1. Align the ornament with the lug nuts. • (1) is the clip and (2) is the

flange.

2. Hold the ornament so that all of the retention clips are sitting on the flange of the lug nuts.

3. Use your hand or rubber mallet to tap the ornament in a star pattern. There should be an even gap between the ornament and the wheel.

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4. Be sure to install all the clips on the nuts over the flanges so that there is an even gap all around and the retention clips are fully seated.

Stowing the flat/spare tire Note: Failure to follow spare tire stowage instructions may result in failure of cable or loss of spare tire. If you are stowing a tire that requires reattaching it to the vehicle with a tether, perform these steps first, then proceed with the steps following. 1. Place the tire on end with the valve stem facing toward the front of the vehicle. 2. Place the tether into the bolt holes in the wheel and attach the lug nut using the lug winch.

3. Lay the tire on the ground with the valve stem facing in the direction specified on the tire changing instructions located with the jack and tools.

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4. Slide the wheel partially under the vehicle and install the retainer through the wheel center. Pull on the cable to align the components at the end of the cable. 5. Turn the jack handle clockwise until the tire is raised to its stowed position underneath the vehicle. The effort to turn the jack handle increases significantly and the spare tire carrier ratchets or slips when the tire is raised to the maximum tightness. Tighten to the best of your ability, to the point where the ratchet/slip occurs, if possible. The spare tire carrier will not allow you to overtighten. If the spare tire carrier ratchets or slips with little effort, take the vehicle to your authorized dealer for assistance at your earliest convenience. 6. Check that the tire lies flat against the frame and is properly tightened. Try to push or pull, then turn the tire to be sure it will not move. Loosen and retighten, if necessary. Failure to properly stow the spare tire may result in failure of the winch cable and loss of the tire. 7. Repeat this tightness check procedure when servicing the spare tire pressure (every six months, per scheduled maintenance information), or at any time that the spare tire is disturbed through service of other components. 8. If removed, install the spare tire lock (if equipped) into the bumper drive tube with the spare tire lock key (if equipped) and jack handle.

WHEEL LUG NUT TORQUE SPECIFICATIONS On vehicles equipped with single rear wheels, retighten the lug nuts to the specified torque at 500 miles (800 km) after any wheel disturbance (tire rotation, changing a flat tire, wheel removal, etc.). On vehicles equipped with dual rear wheels, retighten the wheel lug nuts to the specified torque at 100 miles (160 km), and again at 500 miles (800 km) of new vehicle operation and after any wheel disturbance (tire rotation, changing a flat tire, wheel removal, etc.).

Bolt size

Wheel lug nut torque*

ft-lb 165

N•m 224

M14 x 1.5
* Torque specifications are for nut and bolt threads free of dirt and rust. Use only Ford recommended replacement fasteners. It is important to follow the proper wheel mounting and lug nut torque procedures. 342

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On all two-piece flat wheel nuts, apply one drop of motor oil between the flat washer and the nut.

WARNING: When a wheel is installed, always remove any corrosion, dirt or foreign materials present on the mounting

surfaces of the wheel or the surface of the wheel hub, brake drum or brake disc that contacts the wheel. Ensure that any fasteners that attach the rotor to the hub are secured so they do not interfere with the mounting surfaces of the wheel. Installing wheels without correct metal-to-metal contact at the wheel mounting surfaces can cause the wheel nuts to loosen and the wheel to come off while the vehicle is in motion, resulting in loss of control.

Inspect the wheel pilot hole prior to installation. If there is visible corrosion in wheel pilot hole, remove loose particles by wiping with clean rag and apply grease. Apply grease only to the wheel pilot hole surface by smearing a “dime” (1 square cm) sized glob of grease around the wheel pilot surface (1) with end of finger. DO NOT apply grease to lug nut/stud holes or wheel-to-brake surfaces.

JUMP STARTING

WARNING: The gases around the battery can explode if exposed to flames, sparks, or lit cigarettes. An explosion could

result in injury or vehicle damage.

WARNING: Batteries contain sulfuric acid which can burn skin, eyes and clothing, if contacted.

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Do not attempt to push-start your automatic transmission vehicle. Automatic transmissions do not have push-start capability. Attempting to push-start a vehicle with an automatic transmission may cause transmission damage.

Preparing your vehicle When the battery is disconnected or a new battery is installed, the automatic transmission must relearn its shift strategy. As a result, the transmission may have firm and/or soft shifts. This operation is considered normal and will not affect function or durability of the transmission. Over time, the adaptive learning process will fully update transmission operation. 1. Use only a 12–volt supply to start your vehicle. 2. Do not disconnect the battery of the disabled vehicle as this could damage the vehicle’s electrical system. 3. Park the booster vehicle close to the hood of the disabled vehicle making sure the two vehicles do not touch. Set the parking brake on both vehicles and stay clear of the engine cooling fan and other moving parts. 4. Check all battery terminals and remove any excessive corrosion before you attach the battery cables. Ensure that vent caps are tight and level. 5. Turn the heater fan on in both vehicles to protect from any electrical surges. Turn all other accessories off.

Connecting the jumper cables Note: In the illustration, the vehicle on the bottom is used to designate the assisting (boosting) battery.

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1. Connect the positive (+) jumper cable to the positive (+) terminal of the discharged battery. 2. Connect the other end of the positive (+) cable to the positive (+) terminal of the assisting battery. 3. Connect the negative (-) cable to the negative (-) terminal of the assisting battery. 4. Make the final connection of the negative (-) cable to an exposed metal part of the stalled vehicle’s engine, away from the battery and the carburetor/fuel injection system.

–

–

Note: Do not attach the negative (-) cable to fuel lines, engine rocker covers, the intake manifold or electrical components as grounding points.

WARNING: Do not connect the end of the second cable to the negative (-) terminal of the battery to be jumped. A spark may

cause an explosion of the gases that surround the battery.

Ensure that the cables are clear of fan blades, belts, moving parts of both engines, or any fuel delivery system parts.

Jump starting 1. Start the engine of the booster vehicle and run the engine at moderately increased speed. 2. Start the engine of the disabled vehicle. 3. Once the disabled vehicle has been started, run both engines for an additional three minutes before disconnecting the jumper cables.

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Removing the jumper cables Remove the jumper cables in the reverse order that they were connected. Note: In the illustration, the vehicle on the bottom is used to designate the assisting (boosting) battery. 1. Remove the jumper cable from the ground metal surface. 2. Remove the jumper cable on the negative (-) terminal of the booster vehicle’s battery. 3. Remove the jumper cable from the positive (+) terminal of the booster vehicle’s battery. 4. Remove the jumper cable from the positive (+) terminal of the disabled vehicle’s battery.

D1

–

–

After the disabled vehicle has been started and the jumper cables removed, allow it to idle for several minutes so the engine computer can relearn its idle conditions.

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Roadside Emergencies

If you need to have your vehicle towed, contact a professional towing service or, if you are a member of a roadside assistance program, your roadside assistance service provider. It is recommended that the vehicle be towed with a wheel lift or flatbed equipment. Do not tow with a slingbelt. Ford Motor Company has not approved a slingbelt towing procedure. On 4x2 vehicles, it is acceptable to tow the vehicle with the front wheels on the ground and the rear wheels off the ground using a wheel lift On 4x4 vehicles, it is recommended that your vehicle be towed using flatbed equipment with all the wheels off the ground. However, a wheel lift may be used to lift the rear of the vehicle so long as, depending on vehicle configurations, the following preparations are met: • On Electronic Shift-On-the-Fly (ESOF) vehicles, the 4x4 control is • On manual-shift transfer case vehicles, the front wheel hub locks are

turned to the 2WD position prior to towing.

in the FREE position prior to towing.

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Note: Towing an ESOF 4x4 vehicle with the front wheels on the ground without disengaging the front hubs may cause damage to the automatic transmission. Note: Towing a 4x2 or an ESOF 4x4 vehicle with the rear wheels on the ground for more than 50 miles (80 km) and/or in excess of 35 mph (56 km/h) may cause damage to the automatic transmission. Note: On Dual Rear Wheel (DRW) vehicles, an outer rear wheel must be removed prior to using a wheel lift wrecker. Ford Motor Company produces a towing manual for all authorized tow truck operators. Have your tow truck operator refer to this manual for proper hook-up and towing procedures for your vehicle. If the vehicle is towed by other means or incorrectly, vehicle damage may occur.

Emergency towing In case of a roadside emergency with a disabled vehicle (without access to wheel dollies, car hauling trailer, or flatbed transport vehicle) your vehicle (regardless of transmission powertrain configuration) can be flat towed (all wheels on the ground) under the following conditions: • Vehicle is facing forward so that it is being towed in a forward • Place the transmission in N (Neutral). Refer to Brake-shift interlock in the Driving chapter for specific instructions if you cannot move the gear shift lever into N (Neutral).

direction.

• Maximum speed is not to exceed 35 mph (56 km/h). • Maximum distance is 50 miles (80 km).

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GETTING THE SERVICES YOU NEED Warranty repairs to your vehicle must be performed by an authorized dealer. While any authorized dealer handling your vehicle line will provide warranty service, we recommend you return to your selling authorized dealer who wants to ensure your continued satisfaction. Please note that certain warranty repairs require special training and/or equipment, so not all authorized dealers are authorized to perform all warranty repairs. This means that, depending on the warranty repair needed, you may have to take your vehicle to another authorized dealer. A reasonable time must be allowed to perform a repair after taking your vehicle to the authorized dealer. Repairs will be made using Ford or Motorcraft威 parts, or remanufactured or other parts that are authorized by Ford.

Away from home If you are away from home when your vehicle needs service, contact the Ford Customer Relationship Center or use the online resources listed below to find the nearest authorized dealer. In the United States: Mailing address Ford Motor Company Customer Relationship Center P.O. Box 6248
Dearborn, MI 48121
Telephone 1-800-392-3673 (FORD) (TDD for the hearing impaired: 1-800-232-5952) Online Additional information and resources are available online at www.genuineservice.com. These are some of the items that can be found online: • U.S. dealer locator by Dealer Name, City/State, or Zip Code • Owner Guides • Maintenance Schedules • Recalls • Ford Extended Service Plans • Ford Genuine Accessories

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Customer Assistance • Service specials and promotions. In Canada: Mailing address (Ford vehicles) Customer Relationship Centre Ford Motor Company of Canada, Limited P.O. Box 2000
Oakville, Ontario L6J 5E4
Telephone 1-800-565-3673 (FORD) Online www.ford.ca Mailing address (Lincoln vehicles) Lincoln Centre Ford Motor Company of Canada, Limited P.O. Box 2000
Oakville, Ontario L6J 5E4
Telephone 1-800-387-9333
Online www.lincolncanada.com Additional assistance If you have questions or concerns, or are unsatisfied with the service you are receiving, follow these steps: 1. Contact your Sales Representative or Service Advisor at your selling/servicing authorized dealer. 2. If your inquiry or concern remains unresolved, contact the Sales Manager, Service Manager or Customer Relations Manager. 3. If you require assistance or clarification on Ford Motor Company policies, please contact the Ford Customer Relationship Center In order to help you serve you better, please have the following information available when contacting a Customer Relationship Center: • Vehicle Identification Number (VIN) • Your telephone number (home and business) • The name of the authorized dealer and city where located • The vehicle’s current odometer reading In some states, you must directly notify Ford in writing before pursuing remedies under your state’s warranty laws. Ford is also allowed a final repair attempt in some states. 350

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In the United States, a warranty dispute must be submitted to the BBB AUTO LINE before taking action under the Magnuson-Moss Warranty Act, or to the extent allowed by state law, before pursuing replacement or repurchase remedies provided by certain state laws. This dispute handling procedure is not required prior to enforcing state created rights or other rights which are independent of the Magnuson-Moss Warranty Act or state replacement or repurchase laws.

IN CALIFORNIA (U.S. ONLY) California Civil Code Section 1793.2(d) requires that, if a manufacturer or its representative is unable to repair a motor vehicle to conform to the vehicle’s applicable express warranty after a reasonable number of attempts, the manufacturer shall be required to either replace the vehicle with one substantially identical or repurchase the vehicle and reimburse the buyer in an amount equal to the actual price paid or payable by the consumer (less a reasonable allowance for consumer use). The consumer has the right to choose whether to receive a refund or replacement vehicle. California Civil Code Section 1793.22(b) presumes that the manufacturer has had a reasonable number of attempts to conform the vehicle to its applicable express warranties if, within the first 18 months of ownership of a new vehicle or the first 18,000 miles (29,000 km), whichever occurs first: 1. Two or more repair attempts are made on the same non-conformity likely to cause death or serious bodily injury OR 2. Four or more repair attempts are made on the same nonconformity (a defect or condition that substantially impairs the use, value or safety of the vehicle) OR 3. The vehicle is out of service for repair of nonconformities for a total of more than 30 calendar days (not necessarily all at one time) In the case of 1 or 2 above, the consumer must also notify the manufacturer of the need for the repair of the nonconformity at the following address: Ford Motor Company 16800 Executive Plaza Drive Mail Drop 3NE-B Dearborn, MI 48126

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You are required to submit your warranty dispute to BBB AUTO LINE before asserting in court any rights or remedies conferred by California Civil Code Section 1793.22(b). You are also required to use BBB AUTO LINE before exercising rights or seeking remedies created by the Federal Magnuson-Moss Warranty Act, 15 U.S.C. sec. 2301 et seq. If you choose to seek redress by pursuing rights and remedies not created by California Civil Code Section 1793.22(b) or the Magnuson-Moss Warranty Act, resort to BBB AUTO LINE is not required by those statutes.

THE BETTER BUSINESS BUREAU (BBB) AUTO LINE PROGRAM (U.S. ONLY) Your satisfaction is important to Ford Motor Company and to your dealer. If a warranty concern has not been resolved using the three-step procedure outlined earlier in this chapter in the Getting the services you need section, you may be eligible to participate in the BBB AUTO LINE program. The BBB AUTO LINE program consists of two parts – mediation and arbitration. During mediation, a representative of the BBB will contact both you and Ford Motor Company to explore options for settlement of the claim. If an agreement is not reached during mediation or you do not want to participate in mediation, and if your claim is eligible, you may participate in the arbitration process. An arbitration hearing will be scheduled so that you can present your case in an informal setting before an impartial person. The arbitrator will consider the testimony provided and make a decision after the hearing. Disputes submitted to the BBB AUTO LINE program are usually decided within forty days after you file your claim with the BBB. You are not bound by the decision, and may reject the decision and proceed to court where all findings of the BBB Auto Line dispute, and decision, are admissible in the court action. Should you choose to accept the BBB AUTO LINE decision, Ford is then bound by the decision, and must comply with the decision within 30 days of receipt of your acceptance letter. BBB AUTO LINE Application: Using the information provided below, please call or write to request a program application. You will be asked for your name and address, general information about your new vehicle, information about your warranty concerns, and any steps you have already taken to try to resolve them. A Customer Claim Form will be mailed that will need to be completed, signed and returned to the BBB along with proof of ownership. Upon receipt, the BBB will review the claim for eligibility under the Program Summary Guidelines. 352

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You can get more information by calling BBB AUTO LINE at 1-800-955-5100, or writing to: BBB AUTO LINE 4200 Wilson Boulevard, Suite 800
Arlington, Virginia 22203–1833
BBB AUTO LINE applications can also be requested by calling the Ford Motor Company Customer Relationship Center at 1-800-392-3673. Note: Ford Motor Company reserves the right to change eligibility limitations, modify procedures, or to discontinue this process at any time without notice and without obligation.

UTILIZING THE MEDIATION/ARBITRATION PROGRAM (CANADA ONLY) For vehicles delivered to authorized Canadian dealers. In those cases where you continue to feel that the efforts by Ford of Canada and the authorized dealer to resolve a factory-related vehicle service concern have been unsatisfactory, Ford of Canada participates in an impartial third party mediation/arbitration program administered by the Canadian Motor Vehicle Arbitration Plan (CAMVAP). The CAMVAP program is a straight forward and relatively speedy alternative to resolve a disagreement when all other efforts to produce a settlement have failed. This procedure is without cost to you and is designed to eliminate the need for lengthy and expensive legal proceedings. In the CAMVAP program, impartial third-party arbitrators conduct hearings at mutually convenient times and places in an informal environment. These impartial arbitrators review the positions of the parties, make decisions and, when appropriate, render awards to resolve disputes. CAMVAP decisions are fast, fair, and final as the arbitrator’s award is binding on both you and Ford of Canada. CAMVAP services are available in all Canadian territories and provinces. For more information, without charge or obligation, call your CAMVAP Provincial Administrator directly at 1-800-207-0685 or visit www.camvap.ca.

GETTING ASSISTANCE OUTSIDE THE U.S. AND CANADA Before exporting your vehicle to a foreign country, contact the appropriate foreign embassy or consulate. These officials can inform you of local vehicle registration regulations and where to find unleaded fuel. If you cannot find unleaded fuel or can only get fuel with an anti-knock index lower than is recommended for your vehicle, contact a regional office or owner relations/customer relationship office.

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The use of leaded fuel in your vehicle without proper conversion may damage the effectiveness of your emission control system and may cause engine knocking or serious engine damage. Ford Motor Company/Ford of Canada is not responsible for any damage caused by use of improper fuel. Using leaded fuel may also result in difficulty importing your vehicle back into the U.S. If your vehicle must be serviced while you are traveling or living in Asia-Pacific Region, Sub-Saharan Africa, U.S. Virgin Islands, Central America, the Caribbean, and Israel, contact the nearest authorized dealer. If the authorized dealer cannot help you, contact: FORD MOTOR COMPANY FORD EXPORT OPERATIONS & GLOBAL INITIATIVES 1555 Fairlane Drive Fairlane Business Park #3
Allen Park, Michigan 48101
U.S.A. Telephone: (313) 594-4857
For customers in Guam, the Commonwealth of the Northern Mariana Islands (CNMI), America Samoa, and the U.S. Virgin Islands, please feel free to call our Toll-Free Number: (800) 841-FORD (3673). FAX: (313) 390-0804
Email: [email protected] If your vehicle must be serviced while you are traveling or living in Puerto Rico, contact the nearest authorized dealer. If the authorized dealer cannot help you, contact: Ford International Business Development Inc. Customer Relationship Center P.O. Box 11957
Caparra Heights Station San Juan, Puerto Rico 00922-1957
Telephone: (800) 841-FORD (3673) FAX: (313) 390-0804
Email: [email protected] www.ford.com.pr

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If your vehicle must be serviced while you are traveling or living in the Middle East, contact the nearest authorized dealer. If the authorized dealer cannot help you, contact: Ford Middle East Customer Relationship Center P.O. Box 21470
Dubai, United Arab Emirates Telephone: +971 4 3326084
Toll-Free Number for the Kingdom of Saudi Arabia: 800 8971409
Local Telephone Number for Kuwait: 24810575
FAX: +971 4 3327299
Email: [email protected] www.me.ford.com If you buy your vehicle in North America and then relocate to any of the above locations, register your vehicle identification number (VIN) and new address with Ford Motor Company Export Operations & Global Growth Initiatives by emailing [email protected]. If you are in another foreign country, contact the nearest authorized dealer. If the authorized dealer employees cannot help you, they can direct you to the nearest Ford affiliate office. Customers in the U.S. should call 1-800-392-3673.

ORDERING ADDITIONAL OWNER’S LITERATURE To order the publications in this portfolio, contact Helm, Incorporated at: HELM, INCORPORATED P.O. Box 07150
Detroit, Michigan 48207
Or to order a free publication catalog, call toll free: 1-800-782-4356
Monday-Friday 8:00 a.m. - 6:00 p.m. EST Helm, Incorporated can also be reached by their website: www.helminc.com. (Items in this catalog may be purchased by credit card, check or money order.)

Obtaining a French Owner’s Guide French Owner’s Guides can be obtained from your authorized dealer or by contacting Helm, Incorporated using the contact information listed previously in this section.

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REPORTING SAFETY DEFECTS (U.S. ONLY) If you believe that your vehicle has a defect which could cause a crash or could cause injury or death, you should immediately inform the National Highway Traffic Safety Administration (NHTSA) in addition to notifying Ford Motor Company. If NHTSA receives similar complaints, it may open an investigation, and if it finds that a safety defect exists in a group of vehicles, it may order a recall and remedy campaign. However, NHTSA cannot become involved in individual problems between you, your dealer, or Ford Motor Company. To contact NHTSA, you may call the Vehicle Safety Hotline toll-free at 1–888–327–4236 (TTY: 1–800–424–9153); go to http://www.safercar.gov; or write to: Administrator 1200 New Jersey Avenue, Southeast Washington, D.C. 20590
You can also obtain other information about motor vehicle safety from http://www.safercar.gov.

REPORTING SAFETY DEFECTS (CANADA ONLY) If you believe that your vehicle has a defect which could cause a crash or could cause injury or death, you should immediately inform Transport Canada, using their toll-free number: 1–800–333–0510, or online at: https://wwwapps.tc.gc.ca/Saf-Sec-Sur/7/PCDB-BDPP/Index.aspx.