Login- Download PDF Manual
-
If a front tire fails, the flat tire will create a drag that pulls the vehicle toward that side. Take your foot off the accelerator pedal and grip the steering wheel firmly. Steer to maintain lane position, and then gently brake to a stop well out of the traffic lane. A rear blow out, particularly on a curve, acts much like a skid and may require the same correction you would use in a skid. In any rear blow out, remove your foot from the accelerator pedal. Get the vehicle under control by steering the way you want the vehicle to go. It may be very bumpy and noisy, but you can still steer. Gently brake to a stop, well off the road if possible.
If a tire goes flat, avoid further tire and wheel damage by driving slowly to a level place and stopping. Then do this: 1. Turn on the hazard warning flashers. 2. Park your vehicle. If your vehicle has an automatic
transmission, set the parking brake firmly and put the shift lever in PARK (P). See Shifting Into Park (P) on page 2-23 for additional information. If your vehicle has a manual transmission, move the shift lever to REVERSE (R) and set the parking brake firmly. See Parking Your Vehicle (Manual Transmission) on page 2-25 for additional information.
3. Turn off the engine. 4. Inspect the flat tire. If the tire has been separated from the wheel or has damaged sidewalls or large tears that allow rapid air loss, call a tire repair facility. See Roadside Assistance Program on page 7-6.
5-67
If the flat tire is due to a slow leak caused by a nail or other similar road hazard, the tire inflator kit may be used to repair the damaged tire temporarily. The kit uses a liquid tire sealant to seal small punctures in the tread area of the tire. The flat tire is then inflated to at least 26 psi (179 kPa) and driven to evenly distribute the tire sealant. The tire pressure is checked after driving for a maximum of 10 minutes to see if the slow leak has been stopped. If the tire pressure is 19 psi (131 kPa) or more, inflate the tire up to the standard operating pressure as shown on the tire and loading information label. This label is attached to the vehicle’s B-pillar below the driver’s door latch. See Inflation - Tire Pressure on page 5-57. You should have the damaged tire repaired as soon as possible. The tire sealant is a temporary repair only. For more information regarding the tire inflator kit see Tire Inflator Kit on page 5-68. Notice: 19 psi (131 kPa), the vehicle should not be driven. Damage to the tire may be severe and the sealant will not be effective. Contact Roadside Assistance, see Roadside Assistance Program on page 7-6.
If the tire pressure has dropped below
5-68
Tire Inflator Kit Your vehicle has a tire inflator kit. There is no jack or spare tire. The kit uses a liquid tire sealant and air to seal small punctures in the tread area of the tire. Be sure to read and follow all the tire inflator kit instructions. The kit includes the following:
A. Air Compressor B. Tire Sealant
Canister
C. Air Compressor Accessory Plug
D. On/Off Switch E. Air Pressure Gage F. Air Compressor
Inflator Hose Sealant Filling Hose
If the flat tire is due to a slow leak caused by a nail or other similar road hazard, the tire inflator kit may be used to temporarily repair the damaged tire. After temporarily repairing a tire with the tire inflator kit, take your vehicle to an authorized GM dealer to have the tire inspected and repaired. Accessing the Tire Inflator Kit To access the tire inflator kit, do the following:
1. Locate the tire inflator kit, which is on the driver’s
side of the vehicle, behind the seat back.
2. Remove the tire inflator kit cover by loosening the
two screw fasteners.
Tire Sealant The kit contains a liquid sealant that when injected into a flat tire, may temporarily repair nail holes or cuts in the tread area of the tire. The tire sealant cannot repair tire damage caused while driving on a flat tire or a tire that has had a “blow out” or a tire that has punctures in the sidewall areas. The tire sealant solution can be used only once on a single tire. Check the tire sealant expiration date on the sealant canister. The sealant may not be as effective beyond the expiration date. If needed, see your GM dealer for a replacement canister. After temporarily repairing a tire using the tire sealant, take your vehicle to an authorized GM dealer to have the tire inspected and repaired. Using the Tire Inflator Kit To use the tire inflator kit, do the following: 1. Place the inflator kit on the ground and unwrap the
sealant filling hose from the compressor.
2. Remove the air compressor accessory plug from
the unit. To do this, pull the top portion of the wrapped cord out first, then the bottom, then unsnap the plug. Do not insert the plug into an accessory outlet yet.
5-69
3. Remove the valve stem cap from the flat tire by
turning it counterclockwise. If an object, such as a nail, has penetrated the tire, do not remove it.
5. Plug the air compressor accessory plug (C) into
an accessory power outlet in the vehicle. See Accessory Power Outlet(s) on page 3-19 for more information.
{CAUTION:
Idling the engine in a closed-in place or with the climate control system off can cause deadly carbon monoxide (CO). See Engine Exhaust on page 2-26.
6. Start the vehicle. See Starting the Engine on
page 2-17 for more information. The vehicle must be running while using the air compressor.
{CAUTION:
4. Attach the sealant filling hose (A) onto the tire valve
stem. Turn it clockwise until it is tight. Make sure the inflator kit on/off switch (B) is in the O (off) position.
Inflating something too much can make it explode, and you or others could be injured. Be sure to read the inflator instructions, and inflate the tire to its recommended pressure. Do not exceed 36 psi (248 kPa).
5-70
7. Move the inflator kit switch to the I (on) position. The inflator kit will force sealant and air into the tire. Sealant may leak from the puncture hole until the vehicle is driven and the hole has sealed.
8. Make sure there is a proper connection between the tire valve stem and the sealant filling hose by looking at the air pressure gage. If there is not a pressure reading while the compressor is running, the connection between the inflator kit and the tire is bad. Check the attachment between the sealant filling hose and the tire valve stem.
9. Inflate the tire up to the recommended inflation
pressure, found on the Tire and Loading Information label located on the vehicle’s center pillar (B-pillar) below the vehicle’s door latch, using the air pressure gage on the top of the unit as a guide. The pressure gage reading is slightly high while the compressor is on. Turn the compressor off to get an accurate pressure reading.
If the recommended pressure cannot be
Notice: reached after 15 minutes, the vehicle should not be driven farther. Damage to the tire is severe and the sealant will not be effective. Remove the air compressor plug from the accessory power outlet and unscrew the inflating hose from the tire valve. See Roadside Assistance Program on page 7-6. 10. Move the inflator kit switch to the O (off) position
once the correct tire pressure is obtained.
11. Turn off the engine. 12. Unplug the air compressor accessory plug from the
accessory power outlet in the vehicle.
13. Disconnect the sealant filling hose from the tire valve stem, by turning it counterclockwise, and replace the tire valve stem cap. Be careful when handling the tire inflator components as they may be hot after usage.
14. Wrap the sealant filling hose around the air
compressor channel to stow it in its original location. 15. Stow the air compressor accessory plug back in the air compressor. To do this, wrap the air compressor accessory plug, snap in the plug, and then push in the bottom and then the top of the wrapped air compressor accessory plug.
5-71
16. If the flat tire was able
to inflate to the recommended inflation pressure, remove the maximum speed label from the sealant canister.
Place it in a highly visible location such as the inside of the upper left corner of the windshield or to the face of the radio/clock. The maximum speed label reminds you to drive cautiously and not to exceed 55 mph (90 km/h) until you have the damaged tire inspected and repaired.
{CAUTION:
Storing the tire inflator kit or other equipment in the passenger compartment of the vehicle could cause injury. In a sudden stop or collision, loose equipment could strike someone. Store the tire inflator kit in the proper place.
17. Return the equipment to the proper storage location
behind the driver’s seatback.
5-72
18. Immediately drive the vehicle 5 miles (8 km) to
distribute the sealant evenly in the tire. Stop at a safe location and check the tire pressure. Refer to Steps 1 through 8 under “Using the Air Compressor without Sealant” next in this section. If the tire pressure has fallen more than 10 psi (68 kPa) below the recommended inflation pressure, stop driving the vehicle. The tire is too damaged for the sealant to work. See Roadside Assistance Program on page 7-6. If the tire pressure has not dropped more than 10 psi (68 kPa) from the recommended inflation pressure, you can inflate the tire back up to the recommended inflation pressure.
19. Dispose of the sealant canister at a local
GM dealer or in accordance with your local state codes and practices. After using the sealant canister, replace it with a new canister from a GM dealer.
20. After temporarily repairing a tire with the emergency flat tire repair kit, take your vehicle to an authorized GM dealer to have the tire inspected and repaired.
Using the Air Compressor without Sealant To use the air compressor by itself to inflate a tire, do the following: 1. Remove the air compressor accessory plug from
the air compressor.
2. Unlock the air compressor hose from the sealant
canister by pulling up on the lever.
3. Pull the air compressor inflator hose from the
sealant canister.
5-73
4. Push the air compressor inflator hose onto the
tire valve stem and push the lever down to secure in place.
5. Plug the air compressor accessory plug into an
accessory power outlet in the vehicle. See Accessory Power Outlet(s) on page 3-19 for more information.
{CAUTION:
Idling the engine in a closed-in place or with the climate control system off can cause deadly carbon monoxide (CO). See Engine Exhaust on page 2-26.
6. Start the vehicle. See Starting the Engine on
page 2-17 for more information. The vehicle must be running while using the air compressor.
{CAUTION:
Inflating something too much can make it explode, and you or others could be injured. Be sure to read the inflator instructions, and inflate the tire to its recommended pressure. Do not exceed 36 psi (248 kPa).
7. Move the inflator kit switch to the I (on) position. 8. Make sure there is a proper connection between the
tire valve stem and the air compressor hose by looking at the air pressure gage. If there is not a pressure reading while the compressor is running, the connection between the inflator kit and the tire is bad. Check the attachment between the air compressor hose and the tire valve stem.
5-74
9. Inflate the tire up to the recommended inflation pressure using the air pressure gage on the top of the unit as a guide.
10. Turn off the air compressor by moving the switch to
the O (off) position.
Removal and Installation of the Sealant Canister To remove the sealant canister, do the following:
{CAUTION:
Storing the tire inflator kit or other equipment in the passenger compartment of the vehicle could cause injury. In a sudden stop or collision, loose equipment could strike someone. Store the tire inflator kit in the proper place.
11. Disconnect the compressor inflator hose and wrap
the hose in the bottom of the inflator kit.
12. Place the equipment in the original location behind
the driver’s seatback.
1. Unlock the air compressor inflator hose from the
sealant canister by pulling the lever up.
2. Disconnect the air compressor inflator hose from
the sealant canister.
3. Unwrap the sealant filling hose from
the compressor.
5-75
To install a new sealant canister, do the following: 1. Align the sealant filling hose with the slot in the
air compressor.
2. Push the sealant canister down and rotate
it clockwise.
3. Wrap the sealant filling hose around the air
compressor channel to stow it in its original location.
4. Push the air compressor inflator hose onto the sealant canister inlet and push the lever down.
Appearance Care
Cleaning the Inside of Your Vehicle Your vehicle’s interior will continue to look its best if it is cleaned often. Although not always visible, dust and dirt can accumulate on your upholstery. Dirt can damage carpet, fabric, leather, and plastic surfaces. Regular vacuuming is recommended to remove particles from your upholstery. It is important to keep your upholstery from becoming and remaining heavily soiled. Soils should be removed as quickly as possible. Your vehicle’s interior may experience extremes of heat that could cause stains to set rapidly.
4. Turn the sealant canister so the inflator filling hose
is aligned with the slot in the air compressor.
5. Lift the sealant canister from the air compressor
and replace with a new sealant canister. See your GM dealer for more information.
5-76
If you use abrasive cleaners when cleaning
Lighter colored interiors may require more frequent cleaning. Use care because newspapers and garments that transfer color to your home furnishings may also transfer color to your vehicle’s interior. When cleaning your vehicle’s interior, only use cleaners specifically designed for the surfaces being cleaned. Permanent damage may result from using cleaners on surfaces for which they were not intended. Use glass cleaner only on glass. Remove any accidental over-spray from other surfaces immediately. To prevent over-spray, apply cleaner directly to the cleaning cloth. Notice: glass surfaces on your vehicle, you could scratch the glass and/or cause damage to the integrated radio antenna and the rear window defogger. When cleaning the glass on your vehicle, use only a soft cloth and glass cleaner. Many cleaners contain solvents that may become concentrated in your vehicle’s breathing space. Before using cleaners, read and adhere to all safety instructions on the label. While cleaning your vehicle’s interior, maintain adequate ventilation by opening your vehicle’s doors and windows. Dust may be removed from small buttons and knobs using a small brush with soft bristles.
Your GM dealer has a product for cleaning your vehicle’s glass. Should it become necessary, you can also obtain a product from your GM dealer to remove odors from your vehicle’s upholstery. Do not clean your vehicle using the following cleaners or techniques: • Never use a knife or any other sharp object to
remove a soil from any interior surface.
• Never use a stiff brush. It can cause damage to
your vehicle’s interior surfaces.
• Never apply heavy pressure or rub aggressively
with a cleaning cloth. Use of heavy pressure can damage your interior and does not improve the effectiveness of soil removal.
• Use only mild, neutral-pH soaps. Avoid laundry
detergents or dishwashing soaps with degreasers. Using too much soap will leave a residue that leaves streaks and attracts dirt. For liquid cleaners, about 20 drops per gallon (3.78 L) of water is a good guide.
• Do not heavily saturate your upholstery
while cleaning.
• Damage to your vehicle’s interior may result from the use of many organic solvents such as naptha, alcohol, etc.
5-77
Fabric/Carpet Use a vacuum cleaner with a soft brush attachment frequently to remove dust and loose dirt. A canister vacuum with a beater bar in the nozzle may only be used on floor carpet and carpeted floor mats. For soils, always try to remove them first with plain water or club soda. Before cleaning, gently remove as much of the soil as possible using one of the following techniques: • For liquids: gently blot the remaining soil with a paper
towel. Allow the soil to absorb into the paper towel until no more can be removed.
• For solid dry soils: remove as much as possible and
then vacuum.
To clean, use the following instructions: 1. Saturate a lint-free, clean white cloth with water or
club soda.
2. Wring the cloth to remove excess moisture. 3. Start on the outside edge of the soil and gently rub toward the center. Continue cleaning, using a clean area of the cloth each time it becomes soiled. 4. Continue to gently rub the soiled area until the
cleaning cloth remains clean.
5. If the soil is not completely removed, use a mild
soap solution and repeat the cleaning process that was used with plain water.
5-78
If any of the soil remains, a commercial fabric cleaner or spot lifter may be necessary. When a commercial upholstery cleaner or spot lifter is to be used, test a small hidden area for colorfastness first. If the locally cleaned area gives any impression that a ring formation may result, clean the entire surface. After the cleaning process has been completed, a paper towel can be used to blot excess moisture from the fabric or carpet.
Leather A soft cloth dampened with water may be used to remove dust. If a more thorough cleaning is necessary, a soft cloth dampened with a mild soap solution can be used. Allow the leather to dry naturally. Do not use heat to dry. Never use steam to clean leather. Never use spot lifters or spot removers on leather. Many commercial leather cleaners and coatings that are sold to preserve and protect leather may permanently change the appearance and feel of your leather and are not recommended. Do not use silicone or wax-based products, or those containing organic solvents to clean your vehicle’s interior because they can alter the appearance by increasing the gloss in a non-uniform manner. Never use shoe polish on your leather.
Instrument Panel, Vinyl, and Other Plastic Surfaces A soft cloth dampened with water may be used to remove dust. If a more thorough cleaning is necessary, a clean soft cloth dampened with a mild soap solution can be used to gently remove dust and dirt. Never use spot lifters or removers on plastic surfaces. Many commercial cleaners and coatings that are sold to preserve and protect soft plastic surfaces may permanently change the appearance and feel of your interior and are not recommended. Do not use silicone or wax-based products, or those containing organic solvents to clean your vehicle’s interior because they can alter the appearance by increasing the gloss in a non-uniform manner. Some commercial products may increase gloss on your instrument panel. The increase in gloss may cause annoying reflections in the windshield and even make it difficult to see through the windshield under certain conditions.
Care of Safety Belts Keep belts clean and dry.
{CAUTION:
Do not bleach or dye safety belts. If you do, it may severely weaken them. In a crash, they might not be able to provide adequate protection. Clean safety belts only with mild soap and lukewarm water.
Weatherstrips Silicone grease on weatherstrips will make them last longer, seal better, and not stick or squeak. Apply silicone grease with a clean cloth. During very cold, damp weather frequent application may be required. See Recommended Fluids and Lubricants on page 6-12.
5-79
Washing Your Vehicle The paint finish on the vehicle provides beauty, depth of color, gloss retention, and durability. The best way to preserve the vehicle’s finish is to keep it clean by washing it often with lukewarm or cold water. Do not wash the vehicle in the direct rays of the sun. Use a car washing soap. Do not use strong soaps or chemical detergents. Be sure to rinse the vehicle well, removing all soap residue completely. GM-approved cleaning products can be obtained from your dealer. See Vehicle Care/Appearance Materials on page 5-84. Do not use cleaning agents that are petroleum based, or that contain acid or abrasives. All cleaning agents should be flushed promptly and not allowed to dry on the surface, or they could stain. Dry the finish with a soft, clean chamois or an all-cotton towel to avoid surface scratches and water spotting. Notice: automatic car wash that does not have enough clearance for the wide rear tires and wheels, you could damage your vehicle. Verify with the manager of the car wash that your vehicle will fit before entering the car wash or use a touchless car wash. High pressure car washes may cause water to enter the vehicle.
If you drive your vehicle through an
5-80
Cleaning Exterior Lamps/Lenses Use only lukewarm or cold water, a soft cloth and a car washing soap to clean exterior lamps and lenses. Follow instructions under Washing Your Vehicle on page 5-80.
Finish Care Occasional waxing or mild polishing of your vehicle by hand may be necessary to remove residue from the paint finish. You can get GM-approved cleaning products from your dealer. See Vehicle Care/Appearance Materials on page 5-84. If your vehicle has a “basecoat/clearcoat” paint finish, the clearcoat gives more depth and gloss to the colored basecoat. Always use waxes and polishes that are non-abrasive and made for a basecoat/clearcoat paint finish. Notice: Machine compounding or aggressive polishing on a basecoat/clearcoat paint finish may damage it. Use only non-abrasive waxes and polishes that are made for a basecoat/clearcoat paint finish on your vehicle.
Foreign materials such as calcium chloride and other salts, ice melting agents, road oil and tar, tree sap, bird droppings, chemicals from industrial chimneys, etc., can damage your vehicle’s finish if they remain on painted surfaces. Wash the vehicle as soon as possible. If necessary, use non-abrasive cleaners that are marked safe for painted surfaces to remove foreign matter. Exterior painted surfaces are subject to aging, weather and chemical fallout that can take their toll over a period of years. You can help to keep the paint finish looking new by keeping your vehicle garaged or covered whenever possible. Protecting Exterior Bright Metal Parts Bright metal parts should be cleaned regularly to keep their luster. Washing with water is all that is usually needed. However, you may use chrome polish on chrome or stainless steel trim, if necessary. Use special care with aluminum trim. To avoid damaging protective trim, never use auto or chrome polish, steam or caustic soap to clean aluminum. A coating of wax, rubbed to high polish, is recommended for all bright metal parts.
Windshield and Wiper Blades If the windshield is not clear after using the windshield washer, or if the wiper blade chatters when running, wax, sap, or other material may be on the blade or windshield. Clean the outside of the windshield with a glass cleaning liquid or powder and water solution. The windshield is clean if beads do not form when it is rinsed with water. Grime from the windshield will stick to the wiper blades and affect their performance. Clean the blade by wiping vigorously with a cloth soaked in full-strength windshield washer solvent. Then rinse the blade with water. Check the wiper blades and clean them as necessary; replace blades that look worn.
5-81
If you use strong soaps, chemicals,
Aluminum or Chrome-Plated Wheels The vehicle may be equipped with either aluminum or chrome-plated wheels. Keep the wheels clean using a soft clean cloth with mild soap and water. Rinse with clean water. After rinsing thoroughly, dry with a soft clean towel. A wax may then be applied. Notice: abrasive polishes, cleaners, brushes, or cleaners that contain acid on aluminum or chrome-plated wheels, you could damage the surface of the wheel(s). The repairs would not be covered by your warranty. Use only GM-approved cleaners on aluminum or chrome-plated wheels. The surface of these wheels is similar to the painted surface of your vehicle. Do not use strong soaps, chemicals, abrasive polishes, abrasive cleaners, cleaners with acid, or abrasive cleaning brushes on them because you could damage the surface. Do not use chrome polish on aluminum wheels. Notice: Using chrome polish on aluminum wheels could damage the wheels. The repairs would not be covered by your warranty. Use chrome polish on chrome wheels only.
If you drive your vehicle through an
Use chrome polish only on chrome-plated wheels, but avoid any painted surface of the wheel, and buff off immediately after application. Notice: automatic car wash that has silicone carbide tire cleaning brushes, you could damage the aluminum or chrome-plated wheels. The repairs would not be covered by your warranty. Never drive a vehicle equipped with aluminum or chrome-plated wheels through an automatic car wash that uses silicone carbide tire cleaning brushes. Do not take your vehicle through an automatic car wash that has silicone carbide tire cleaning brushes. These brushes can also damage the surface of these wheels.
Tires To clean the tires, use a stiff brush with tire cleaner. Notice: Using petroleum-based tire dressing products on your vehicle may damage the paint finish and/or tires. When applying a tire dressing, always wipe off any overspray from all painted surfaces on your vehicle.
5-82
Sheet Metal Damage If the vehicle is damaged and requires sheet metal repair or replacement, make sure the body repair shop applies anti-corrosion material to parts repaired or replaced to restore corrosion protection. Original manufacturer replacement parts will provide the corrosion protection while maintaining the warranty.
Finish Damage Any stone chips, fractures or deep scratches in the finish should be repaired right away. Bare metal will corrode quickly and may develop into major repair expense. Minor chips and scratches can be repaired with touch-up materials available from your GM dealer. Larger areas of finish damage can be corrected in your GM dealer’s body and paint shop.
Underbody Maintenance Chemicals used for ice and snow removal and dust control can collect on the underbody. If these are not removed, corrosion and rust can develop on the underbody parts such as fuel lines, frame, floor pan, and exhaust system even though they have corrosion protection. At least every spring, flush these materials from the underbody with plain water. Clean any areas where mud and debris can collect. Dirt packed in close areas of the frame should be loosened before being flushed. Your dealer or an underbody car washing system can do this for you.
Chemical Paint Spotting Some weather and atmospheric conditions can create a chemical fallout. Airborne pollutants can fall upon and attack painted surfaces on the vehicle. This damage can take two forms: blotchy, ring-shaped discolorations, and small, irregular dark spots etched into the paint surface. Although no defect in the paint job causes this, GM will repair, at no charge to the owner, the surfaces of new vehicles damaged by this fallout condition within 12 months or 12,000 miles (20 000 km) of purchase, whichever occurs first.
5-83
Vehicle Care/Appearance Materials
Description
Usage
Description
Usage
Swirl Remover Polish
Polishing Cloth Wax-Treated Tar and Road Oil Remover Chrome Cleaner and Polish White Sidewall Tire Cleaner Vinyl Cleaner
Glass Cleaner
Chrome and Wire Wheel Cleaner
Finish Enhancer
Interior and exterior polishing cloth. Removes tar, road oil, and asphalt. Use on chrome or stainless steel. Removes soil and black marks from whitewalls. Cleans vinyl. Removes dirt, grime, smoke and fingerprints. Removes dirt and grime from chrome wheels and wire wheel covers. Removes dust, fingerprints, and surface contaminants. Spray on and wipe off.
Cleaner Wax
Foaming Tire Shine Low Gloss
Wash Wax Concentrate
Spot Lifter
Odor Eliminator
Removes swirl marks, fine scratches, and other light surface contamination. Removes light scratches and protects finish. Cleans, shines, and protects in one step. No wiping necessary. Medium foaming shampoo. Cleans and lightly waxes. Biodegradable and phosphate free. Quickly removes spots and stains from carpets, vinyl, and cloth upholstery. Odorless spray odor eliminator used on fabrics, vinyl, leather and carpet.
5-84
Vehicle Identification
Vehicle Identification Number (VIN)
This is the legal identifier for your vehicle. It appears on a plate in the front corner of the instrument panel, on the driver’s side. You can see it if you look through the windshield from outside your vehicle. The VIN also appears on the Vehicle Certification and Service Parts labels and the certificates of title and registration.
Engine Identification The eighth character in the VIN is the engine code. This code will help you identify your vehicle’s engine, specifications, and replacement parts.
Service Parts Identification Label You will find this label on the inside of the glove box. It is very helpful if you ever need to order parts. On this label, you will find the following: • VIN • Model designation • Paint information • Production options and special equipment Be sure that this label is not removed from the vehicle.
5-85
Electrical System
Add-On Electrical Equipment Notice: Don’t add anything electrical to your vehicle unless you check with your dealer first. Some electrical equipment can damage your vehicle and the damage wouldn’t be covered by your warranty. Some add-on electrical equipment can keep other components from working as they should. Your vehicle has an airbag system. Before attempting to add anything electrical to your vehicle, see Servicing Your Airbag-Equipped Vehicle on page 1-51.
Headlamps The headlamp wiring is protected by an internal circuit breaker. An electrical overload will cause the lamps to go on and off, or in some cases to remain off. If this happens, have your headlamp wiring checked right away.
Windshield Wiper Fuses The windshield wiper motor is protected by a circuit breaker and a fuse. If the motor overheats due to heavy snow or ice, the wiper will stop until the motor cools. If the overload is caused by some electrical problem, be sure to get it fixed.
Power Windows and Other Power Options Circuit breakers protect the power windows and other power accessories. When the current load is too heavy, the circuit breaker opens and closes, protecting the circuit until the problem is fixed or goes away.
Fuses and Circuit Breakers The wiring circuits in your vehicle are protected from short circuits by a combination of fuses and circuit breakers. This greatly reduces the chance of fires caused by electrical problems.
5-86
Look at the silver-colored band inside the fuse. If the band is broken or melted, replace the fuse. Be sure you replace a bad fuse with a new one of the identical size and rating. If you ever have a problem on the road and don’t have a spare fuse, you can borrow one that has the same amperage. Just pick some feature of your vehicle that you can get along without — like the radio or cigarette lighter — and use its fuse, if it is the correct amperage. Replace it as soon as you can.
Floor Console Fuse Block
To remove the fuse block cover and access the fuses, do the following:
1. Move the passenger’s seat all the way forward and
tilt the seatback forward. See Power Seats on page 1-2 and Seatback Latches on page 1-6 for more information.
2. Pull the handle on the fuse block cover toward you and then slide it to the side. You will then be able to remove the cover completely.
3. To reinstall the cover, slide it to the side until it is lined up with the access hole. Then, push on the fuse panel cover until it latches into place.
The floor console fuse block is located on the console between the two seats, on the passenger’s side.
5-87
Fuses
Usage
03
04
05
06
07
09
10
11
12
13
14
15
1617
19
20
21
22
23
25
26
27
28Rear Window Defogger Truck Body Controller Rear Window Defogger Driver Seat Module Truck Body Controller Blank Driver’s Door Module, Power Mirrors Amplifier Blank Daytime Running Lamps (DRL) Driver’s Side Rear Parking Lamp Auxiliary Power 2
Center High-Mounted Stop Lamp Passenger’s Side Rear Parking Lamp Blank Blank Locks Blank Blank Blank Blank HomeLink® System Roof Door Module5-88
Fuses
Usage
Fuses
Usage
29
31
32
33
34
3536
37
38
39
40
41
42
43
44
46
47Transmission Control Module Truck Body Controller Remote Keyless Entry (RKE) Windshield Wipers Stoplamps Blank Climate Control System, Driver’s Door Unlock Front Parking Lamps Driver’s Side Turn Signal Climate Control System Truck Body Controller Radio Trailer Parking Lamps Passenger’s Side Turn Signal Blank Accessory Power Outlets Ignition
48
49
50
51
52Blank Blank Truck Body Controller, Ignition Brakes Blank
Relays
Usage
18
24
3045
Locks Unlock Parking Lamps Rear Window Defogger, Outside Power Heated Mirrors
Circuit Breakers
01
02
08Usage
Roof & Door Module Roof Pump Power Seats
5-89
Engine Compartment Fuse Block
The fuse block is located under the hood in the engine compartment on the driver’s side of the vehicle. See Engine Compartment Overview on page 5-12 for more information on location.
To remove the fuse block cover and access the fuses, do the following:
1. To remove the primary fuse block cover, press in on the two locking tabs and then lift the cover off.
2. Lift up on the secondary cover to remove it. 3. Reverse the steps to reinstall the covers.
Fuses
Usage
Auxiliary Power 2
Passenger’s Side High Beam Headlamp Passenger’s Side Low Beam Headlamp5-90
Fuses
Usage
Fuses
Usage
10
11
12
13
1415
16
17
18
19
20
21
22
23Driver’s Side High Beam Headlamp Driver’s Side Low Beam Headlamp Cargo Cover Release Transmission Control Module/Canister Truck Body Controller Windshield Washer Driver’s Side Stoplamp/Turn Signals Fuel Pump Fog Lamps Stoplamps Headlamp Driver Module (HDM) Passenger’s Side Stoplamp/Turn Signals Cigarette Lighter Hazard Warning Flashers Coils Truck Body Control, Ignition 1
Starter Airbag System Horn Ignition E24
25
26
27
28
29
3031
32
3334
35
36
37
38
39
40
41Instrument Panel Cluster, Driver Information Center (DIC) Automatic Transmission Shift Interlock Control System Back-up lamps, Lock Out Engine Control Module Oxygen Sensor B Injector B Air Conditioning Engine Control Module (ECM), Transmission Control Module (TCM) Transmission Engine 1
Engine Control Module, Electronic Brake Controller Oxygen Sensor A Injector A Engine Cooling Fan Anti-lock Brake System (ABS) Ignition A Climate Control Fan Ignition B5-91
Relays
Usage
42
43
44
45
46
47
48
49
50
51Powertrain Starter Fuel Pump Cargo Cover Release Windshield Washer Headlamp Driver Module (HDM) Fog Lamps High Beam Headlamps Horn Air Conditioning
Miscellaneous
Usage
52
Instrument Panel Battery
5-92
Relay Center There is a relay center located in the area where the convertible top is stored when it is open. To access the relay center, do the following:
1. Open the convertible top until the roof tonneau and
the boot cover panel are upright so that you can reach into the convertible top storage area as shown. See Lowering the Convertible Top on page 2-47 for more information.
2. Locate the water-tight box that houses the relay center and remove the four nuts that secure the cover to the backside of the passenger compartment.
3. Press in the tabs on the sides of the cover and lift
to remove the cover.
4. Locate the relay center inside the box. It is located
toward the driver’s side of the vehicle.
5. Press in the tabs at each end of the relay center
cover and lift to remove.
6. Reverse the steps to reinstall the relay center cover
and close the water-tight box.
5-93
Following is a list of relays contained in the relay center.
Relays
RT DRL
Usage
Driver’s Door Lock Passenger’s Side Daytime Running Lamps (DRL) Driver’s Side Daytime Running Lamps (DRL)
LT DRL = Rear Window Defogger
5-94
Capacities and Specifications The following approximate capacities are given in English and metric conversions. Refer to Recommended Fluids and Lubricants on page 6-12 for more information.
Application
Cooling System Engine Oil with Filter Fuel Tank Transmission Automatic Manual
Capacities
English 13.7 qt 6.0 qt 25.0 gal
Metric 13.0 L 5.7 L 94.6 L
5.0 qt 3.7 qt 100 lb ft
4.7 L 3.5 L
140 Y
Wheel Nut Torque All capacities are approximate. When adding fluids, be sure to fill to the appropriate level, as recommended in this manual. Recheck the fluid level after filling.
Engine Specifications
Engine
6.0L V8
VIN Code
Transmission
Spark Plug Gap
Automatic
Manual
0.040 inches (1.01 mm)
5-95
✍ NOTES
5-96
Section 6
Maintenance Schedule
Maintenance Schedule ......................................6-2
Introduction ...................................................6-2
Maintenance Requirements ..............................6-2
Your Vehicle and the Environment ....................6-2
Using the Maintenance Schedule ......................6-2
Scheduled Maintenance ...................................6-4
Additional Required Services ............................6-6
Maintenance Footnotes ...................................6-7Owner Checks and Services ............................6-8
At Each Fuel Fill ............................................6-8
At Least Once a Month ...................................6-9
At Least Once a Year .....................................6-9
Recommended Fluids and Lubricants ...............6-12
Normal Maintenance Replacement Parts ..........6-14
Maintenance Record .....................................6-156-1
Your Vehicle and the Environment Proper vehicle maintenance not only helps to keep your vehicle in good working condition, but also helps the environment. All recommended maintenance is important. Improper vehicle maintenance can even affect the quality of the air we breathe. Improper fluid levels or the wrong tire inflation can increase the level of emissions from your vehicle. To help protect our environment, and to keep your vehicle in good condition, be sure to maintain your vehicle properly.
Using the Maintenance Schedule We at General Motors want to help you keep your vehicle in good working condition. But we do not know exactly how you will drive it. You may drive very short distances only a few times a week. Or you may drive long distances all the time in very hot, dusty weather. You may use your vehicle in making deliveries. Or you may drive it to work, to do errands, or in many other ways.
Maintenance Schedule
Introduction Important: Keep engine oil at the proper level and change as recommended.
Have you purchased the GM Protection Plan? The Plan supplements your new vehicle warranties. See your Warranty and Owner Assistance booklet or your dealer for details.
Maintenance Requirements Notice: Maintenance intervals, checks, inspections, replacement parts, and recommended fluids and lubricants as prescribed in this manual are necessary to keep your vehicle in good working condition. Any damage caused by failure to follow scheduled maintenance may not be covered by warranty.
6-2
Because of all the different ways people use their vehicles, maintenance needs vary. You may need more frequent checks and replacements. So please read the following and note how you drive. If you have any questions on how to keep your vehicle in good condition, see your GM Goodwrench® dealer. This schedule is for vehicles that: • carry passengers and cargo within recommended
limits. You will find these limits on the tire and loading information label. See Loading Your Vehicle on page 4-29.
• are driven on reasonable road surfaces within legal
driving limits.
• use the recommended fuel. See Gasoline Octane
on page 5-5.
The services in Scheduled Maintenance on page 6-4
should be performed when indicated. See Additional Required Services on page 6-6 and Maintenance Footnotes on page 6-7 for further information.{CAUTION:
Performing maintenance work on a vehicle can be dangerous. In trying to do some jobs, you can be seriously injured. Do your own maintenance work only if you have the required know-how and the proper tools and equipment for the job. If you have any doubt, see your GM Goodwrench® dealer to have a qualified technician do the work. See Doing Your Own Service Work on page 5-4.
Some maintenance services can be complex. So, unless you are technically qualified and have the necessary equipment, you should have your GM Goodwrench® dealer do these jobs. When you go to your GM Goodwrench® dealer for your service needs, you will know that GM-trained and supported service technicians will perform the work using genuine GM parts. If you want to purchase service information, see Service Publications Ordering Information on page 7-14.
6-3
Owner Checks and Services on page 6-8 tells you what should be checked, when to check it, and what you can easily do to help keep your vehicle in good condition. The proper replacement parts, fluids, and lubricants to use are listed in Recommended Fluids and Lubricants on page 6-12 and Normal Maintenance Replacement Parts on page 6-14. When your vehicle is serviced, make sure these are used. All parts should be replaced and all necessary repairs done before you or anyone else drives the vehicle. We recommend the use of genuine GM parts.
Scheduled Maintenance When the change engine oil light comes on, it means that service is required for your vehicle. Have your vehicle serviced as soon as possible within the next 600 miles (1 000 km). It is possible that, if you are driving under the best conditions, the engine oil life system may not indicate that vehicle service is necessary for over a year. However, your engine oil and filter must be changed at least once a year and at this time the system must be reset. Your GM Goodwrench® dealer has GM-trained service technicians who will perform this work using genuine GM parts and reset the system.
6-4
If the engine oil life system is ever reset accidentally, you must service your vehicle within 3,000 miles (5 000 km) since your last service. Remember to reset the oil life system whenever the oil is changed. See Engine Oil Life System on page 5-16 for information on the Engine Oil Life System and resetting the system. When the change engine oil light appears, certain services, checks, and inspections are required. Required services are described in the following for “Maintenance I” and “Maintenance II.” Generally, it is recommended that your first service be Maintenance I, your second service be Maintenance II, and that you alternate Maintenance I and Maintenance II thereafter. However, in some cases, Maintenance II may be required more often. Maintenance I — Use Maintenance I if the change engine oil light comes on within 10 months since the vehicle was purchased or Maintenance II was performed. Maintenance II — Use Maintenance II if the previous service performed was Maintenance I. Always use Maintenance II whenever the light comes on 10 months or more since the last service or if the light has not come on at all for one year.
Scheduled Maintenance
Service
Maintenance I Maintenance II
Change engine oil and filter. See Engine Oil on page 5-13. Reset oil life system. See Engine Oil Life System on page 5-16. An Emission Control Service. Visually check for any leaks or damage. See footnote (g). Inspect engine air cleaner filter. If necessary, replace filter. See Engine Air Cleaner/Filter on page 5-18. See footnote (j). Check tire inflation pressures and tire wear. See Tires on page 5-51. Inspect brake system. See footnote (a). Check engine coolant and windshield washer fluid levels and add fluid as needed. Perform any needed additional services. See “Additional Required Services” in this section. Inspect suspension and steering components. See footnote (b). Inspect engine cooling system. See footnote (c). Inspect wiper blades. See footnote (d). Inspect restraint system components. See footnote (e). Lubricate body components. See footnote (f). Check transmission fluid level and add fluid as needed.
•
•
• •
•
•
•
•
•
• •
•
•
• • • • • •
6-5
Additional Required Services The following services should be performed at the first maintenance service (I or II) after the indicated miles (kilometers) shown for each item.
Additional Required Services 75,000
25,000
(41 500)•
50,000
(83 000)•
(125 000)
•
100,000
(166 000)•
125,000
(207 500)•
150,000
(240 000)•
Service and Miles (Kilometers)
Inspect fuel system for damage or leaks. Inspect exhaust system for loose or damaged components. Replace engine air cleaner filter. See Engine Air Cleaner/Filter on page 5-18. Change automatic transmission fluid and filter (severe service). See footnotes (h) and (l). Change automatic transmission fluid and filter (normal service). See footnote (l). Replace spark plugs. An Emission Control Service. Inspect spark plug wires. An Emission Control Service. Engine cooling system service (or every five years, whichever occurs first). An Emission Control Service. See footnote (i). Inspect engine accessory drive belt. An Emission Control Service. See footnote (k).
6-6
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
Maintenance Footnotes (a) Visually inspect brake lines and hoses for proper hook-up, binding, leaks, cracks, chafing, etc. Inspect disc brake pads for wear and rotors for surface condition. Inspect other brake parts, including calipers, parking brake, etc. (b) Visually inspect front and rear suspension and steering system for damaged, loose, or missing parts or signs of wear. Inspect power steering lines and hoses for proper hook-up, binding, leaks, cracks, chafing, etc. (c) Visually inspect hoses and have them replaced if they are cracked, swollen, or deteriorated. Inspect all pipes, fittings, and clamps; replace with genuine GM parts as needed. To help ensure proper operation, a pressure test of the cooling system and pressure cap and cleaning the outside of the radiator and air conditioning condenser is recommended at least once a year. (d) Visually inspect wiper blades for wear or cracking. Replace wiper blades that appear worn or damaged or that streak or miss areas of the windshield. (e) Make sure the safety belt reminder light and all your belts, buckles, latch plates, retractors, and anchorages are working properly. Look for any other loose or damaged safety belt system parts. If you see anything that might keep a safety belt system from doing its
job, have it repaired. Have any torn or frayed safety belts replaced. Also look for any opened or broken airbag coverings, and have them repaired or replaced. The airbag system does not need regular maintenance. (f) Lubricate all key lock cylinders, all body door and fuel door hinges, latches and locks, including glove box and console doors, hood assembly, secondary latch, pivots, spring anchor, release pawl, and any moving seat hardware. More frequent lubrication may be required when exposed to a corrosive environment. Applying silicone grease on weatherstrips with a clean cloth will make them last longer, seal better, and not stick or squeak. (g) A fluid loss in any vehicle system could indicate a problem. Have the system inspected and repaired and the fluid level checked. Add fluid if needed. (h) Change automatic transmission fluid and filter if the vehicle is mainly driven under one or more of these conditions:
− In heavy city traffic where the outside temperature
regularly reaches 90°F (32°C) or higher.
− In hilly or mountainous terrain. − When doing frequent trailer towing. − Uses such as found in taxi, police, or
delivery service.
6-7
(i) Drain, flush, and refill cooling system. This service can be complex; you should have your dealer perform this service. See Engine Coolant on page 5-24 for what to use. Inspect hoses. Clean radiator, condenser, pressure cap, and filler neck. Pressure test the cooling system and pressure cap. (j) If you drive regularly under dusty conditions, inspect the filter at each engine oil change. (k) Visually inspect belt for fraying, excessive cracks, or obvious damage. Replace belt if necessary. (l) Inspect hoses for cracks, chafing, leaks, kinks, and proper installation.
Owner Checks and Services These owner checks and services should be performed at the intervals specified to help ensure the safety, dependability, and emission control performance of your vehicle. Your GM Goodwrench® dealer can assist you with these checks and services. Be sure any necessary repairs are completed at once. Whenever any fluids or lubricants are added to your vehicle, make sure they are the proper ones, as shown in Recommended Fluids and Lubricants on page 6-12.
It is important to check your oil regularly
At Each Fuel Fill It is important to perform these underhood checks at each fuel fill. Engine Oil Level Check Check the engine oil level and add the proper oil if necessary. See Engine Oil on page 5-13 for further details. Notice: and keep it at the proper level. Failure to keep your engine oil at the proper level can cause damage to your engine not covered by your warranty. Engine Coolant Level Check Check the engine coolant level and add DEX-COOL® coolant mixture if necessary. See Engine Coolant on page 5-24 for further details. Windshield Washer Fluid Level Check Check the windshield washer fluid level in the windshield washer fluid reservoir and add the proper fluid if necessary.
6-8
At Least Once a Month Tire Inspection and Inflation Check Visually inspect your tires for wear and make sure tires are inflated to the correct pressures. See Tires on page 5-51 for further details.
At Least Once a Year Starter Switch Check
{CAUTION:
When you are doing this inspection, the vehicle could move suddenly. If the vehicle moves, you or others could be injured.
1. Before you start, be sure you have enough room
around the vehicle.
2. Firmly apply both the parking brake and the regular
brake. See Parking Brake on page 2-23 if necessary. Do not use the accelerator pedal, and be ready to turn off the engine immediately if it starts. 3. On automatic transmission vehicles, try to
start the engine in each gear. The starter should work only in PARK (P) or NEUTRAL (N). If the starter works in any other position, contact your GM Goodwrench® dealer for service. On manual transmission vehicles, put the shift lever in NEUTRAL, push the clutch down halfway and try to start the engine. The starter should work only when the clutch is pushed down all the way to the floor. If the starter works when the clutch is not pushed all the way down, contact your GM Goodwrench® dealer for service.
6-9
Ignition Transmission Lock Check While parked, and with the parking brake set, try to turn the ignition to OFF in each shift lever position. • With an automatic transmission, the ignition should turn to OFF only when the shift lever is in PARK (P). The key should come out only in OFF.
• With a manual transmission, the key should come
out only in OFF.
Contact your GM Goodwrench® dealer if service is required.
Automatic Transmission Shift Lock Control System Check
{CAUTION:
When you are doing this inspection, the vehicle could move suddenly. If the vehicle moves, you or others could be injured.
1. Before you start, be sure you have enough room around the vehicle. It should be parked on a level surface.
2. Firmly apply the parking brake. See Parking Brake
on page 2-23 if necessary. Be ready to apply the regular brake immediately if the vehicle begins to move.
3. With the engine off, turn the ignition to RUN, but do
not start the engine. Without applying the regular brake, try to move the shift lever out of PARK (P) with normal effort. If the shift lever moves out of PARK (P), contact your GM Goodwrench® dealer for service.
6-10
Parking Brake and Automatic Transmission Park (P) Mechanism Check
{CAUTION:
When you are doing this check, your vehicle could begin to move. You or others could be injured and property could be damaged. Make sure there is room in front of your vehicle in case it begins to roll. Be ready to apply the regular brake at once should the vehicle begin to move.
Park on a fairly steep hill, with the vehicle facing downhill. Keeping your foot on the regular brake, set the parking brake. • To check the parking brake’s holding ability: With
the engine running and transmission in NEUTRAL (N), slowly remove foot pressure from the regular brake pedal. Do this until the vehicle is held by the parking brake only.
• To check the PARK (P) mechanism’s holding ability:
With the engine running, shift to PARK (P). Then release the parking brake followed by the regular brake.
Contact your GM Goodwrench® dealer if service is required. Underbody Flushing Service At least every spring, use plain water to flush any corrosive materials from the underbody. Take care to clean thoroughly any areas where mud and other debris can collect.
6-11
Recommended Fluids and Lubricants Fluids and lubricants identified below by name, part number, or specification may be obtained from your dealer.
Usage
Fluid/Lubricant
The engine requires a special engine oil meeting GM Standard GM4718M. Oils meeting this standard may be identified as synthetic, and should also be identified with the American Petroleum Institute Certified for Gasoline Engines starburst symbol. However, not all synthetic API oils with the starburst symbol will meet this GM standard. You should look for and use only an oil that meets GM Standard GM4718M. GM Goodwrench® oil meets all the requirements for your vehicle. For the proper viscosity, see Engine Oil on page 5-13. 50/50 mixture of clean, drinkable water and use only DEX-COOL® Coolant. See Engine Coolant on page 5-24.
Engine Oil
Engine Coolant
6-12
Usage
Fluid/Lubricant
Hydraulic Brake
System
Delco® Supreme 11 Brake Fluid or equivalent DOT-3 brake fluid.
Windshield
Washer
Hydraulic
Clutch System
Parking Brake Cable Guides
Power Steering
System
Manual
Transmission
Automatic
Transmission
Key Lock Cylinders
GM Optikleen® Washer Solvent.
Hydraulic Clutch Fluid (GM Part No. U.S. 12345347, in Canada 10953517) or equivalent DOT-3 brake fluid. Chassis Lubricant (GM Part No. U.S. 12377985, in Canada 88901242) or lubricant meeting requirements of NLGI #2, Category LB or GC-LB. GM Power Steering Fluid (GM Part No. U.S. 89021184, in Canada 89021186). DEXRON®-III Automatic Transmission Fluid. Look for “Approved for the H-Specification” on the label. DEXRON®-VI Automatic Transmission Fluid. Multi-Purpose Lubricant, Superlube (GM Part No. U.S. 12346241, in Canada 10953474).
Usage
Fluid/Lubricant
Usage
Fluid/Lubricant
Chassis
Lubrication
Rear Axle
Hood Latch Assembly, Secondary
Latch, Pivots, Spring Anchor, and Release
Pawl
Chassis Lubricant (GM Part No. U.S. 12377985, in Canada 88901242) or lubricant meeting requirements of NLGI #2, Category LB or GC-LB. SAE 75W-90 Synthetic Axle Lubricant (GM Part No. U.S. 12378261, in Canada 10953455) meeting GM Specification 9986115.
Lubriplate Lubricant Aerosol (GM Part No. U.S. 12346293, in Canada 992723) or lubricant meeting requirements of NLGI #2, Category LB or GC-LB.
Hood and Door
Hinges, Fuel
Filler Door, and Folding Seats Tailgate Handle
Pivot Points, Hinges, Latch
Bolt, and Linkage
Multi-Purpose Lubricant, Superlube (GM Part No. U.S. 12346241, in Canada 10953474).
Multi-Purpose Lubricant, Superlube (GM Part No. U.S. 12346241, in Canada 10953474).
Weatherstrip Conditioning
Weatherstrip
Squeaks
Dielectric Silicone Grease (GM Part No. U.S. 12345579, in Canada 992887). Synthetic Grease with Teflon, Superlube (GM Part No. U.S. 12371287, in Canada 10953437).
6-13
Normal Maintenance Replacement Parts Replacement parts identified below by name, part number, or specification can be obtained from your GM dealer.
Part Automatic Transmission Filter Kit Engine Air Cleaner/Filter Engine Oil Filter Spark Plugs Windshield Wiper Blades
Driver’s Side — 20 inches (500 mm) Passenger’s Side — 19 inches (475 mm)
GM® Part Number
ACDelco® Part Number
24208576
15106528
88984215
1257116415220271
15220272— —
PF46
41-985— —
6-14
Maintenance Record After the scheduled services are performed, record the date, odometer reading, who performed the service, and the type of services performed in the boxes provided. See Maintenance Requirements on page 6-2. Any additional information from Owner Checks and Services on page 6-8 can be added on the following record pages. You should retain all maintenance receipts.
Maintenance Record
Date
Odometer Reading
Serviced By
Maintenance I or Maintenance II
Services Performed
6-15
Date
Odometer Reading
Serviced By
Maintenance I or Maintenance II
Services Performed
Maintenance Record (cont’d)
6-16
Date
Odometer Reading
Serviced By
Maintenance I or Maintenance II
Services Performed
Maintenance Record (cont’d)
6-17
Date
Odometer Reading
Serviced By
Maintenance I or Maintenance II
Services Performed
Maintenance Record (cont’d)
6-18
Section 7
Customer Assistance and Information
Customer Assistance and Information ...............7-2
Customer Satisfaction Procedure ......................7-2
Online Owner Center ......................................7-3
Customer Assistance for Text Telephone(TTY) Users ...............................................7-4
Customer Assistance Offices ............................7-4
GM Mobility Reimbursement Program ................7-5
Roadside Assistance Program ..........................7-6
Courtesy Transportation ...................................7-7
Vehicle Data Collection and EventData Recorders ..........................................7-9
Collision Damage Repair ................................7-10Reporting Safety Defects ................................7-13
Reporting Safety Defects to the
United States Government ..........................7-13
Reporting Safety Defects to the
Canadian Government ................................7-14
Reporting Safety Defects to
General Motors .........................................7-14
Service Publications Ordering Information .........7-147-1
Customer Assistance and Information
Customer Satisfaction Procedure Your satisfaction and goodwill are important to your dealer and to Chevrolet. Normally, any concerns with the sales transaction or the operation of your vehicle will be resolved by your dealer’s sales or service departments. Sometimes, however, despite the best intentions of all concerned, misunderstandings can occur. If your concern has not been resolved to your satisfaction, the following steps should be taken:
STEP ONE: Discuss your concern with a member of dealership management. Normally, concerns can be quickly resolved at that level. If the matter has already been reviewed with the sales, service or parts manager, contact the owner of the dealership or the general manager.
STEP TWO: If after contacting a member of dealership management, it appears your concern cannot be resolved by the dealership without further help, contact the Chevrolet Customer Assistance Center by calling 1-800-222-1020. In Canada, contact GM of Canada Customer Communication Centre by calling 1-800-263-3777 (English) or 1-800-263-7854 (French).
7-2
We encourage you to call the toll-free number in order to give your inquiry prompt attention. Please have the following information available to give the Customer Assistance Representative: • Vehicle Identification Number (VIN). This is
available from the vehicle registration or title, or the plate at the top left of the instrument panel and visible through the windshield. • Dealership name and location. • Vehicle delivery date and present
mileage (kilometers).
When contacting Chevrolet, please remember that your concern will likely be resolved at a dealer’s facility. That is why we suggest you follow Step One first if you have a concern.
STEP THREE: Both General Motors and your dealer are committed to making sure you are completely satisfied with your new vehicle. However, if you continue to remain unsatisfied after following the procedure outlined in Steps One and Two, you should file with the BBB Auto Line Program to enforce any additional rights you may have. Canadian owners refer to your Warranty and Owner Assistance Information booklet for information on the Canadian Motor Vehicle Arbitration Plan (CAMVAP).
The BBB Auto Line Program is an out of court program administered by the Council of Better Business Bureaus to settle automotive disputes regarding vehicle repairs or the interpretation of the New Vehicle Limited Warranty. Although you may be required to resort to this informal dispute resolution program prior to filing a court action, use of the program is free of charge and your case will generally be heard within 40 days. If you do not agree with the decision given in your case, you may reject it and proceed with any other venue for relief available to you.
You may contact the BBB Auto Line Program using the toll-free telephone number or write them at the following address:
BBB Auto Line Program Council of Better Business Bureaus, Inc. 4200 Wilson Boulevard Suite 800
Arlington, VA 22203-1838
Telephone: 1-800-955-5100This program is available in all 50 states and the District of Columbia. Eligibility is limited by vehicle age, mileage, and other factors. General Motors reserves the right to change eligibility limitations and/or discontinue its participation in this program.
Online Owner Center The Owner Center is a resource for your GM ownership needs. Specific vehicle information can be found in one place. The Online Owner Center allows you to: • Get e-mail service reminders. • Access information about your specific vehicle,
including tips and videos and an electronic version of this owner’s manual (United States only).
• Keep track of your vehicle’s service history and
maintenance schedule.
• Find GM dealers for service nationwide. • Receive special promotions and privileges only
available to members (United States only).
Refer to the web for updated information. To register your vehicle, visit www.MyGMLink.com (United States) or My GM Canada within www.gmcanada.com (Canada).
7-3
Customer Assistance for Text Telephone (TTY) Users To assist customers who are deaf, hard of hearing, or speech-impaired and who use Text Telephones (TTYs), Chevrolet has TTY equipment available at its Customer Assistance Center. Any TTY user can communicate with Chevrolet by dialing: 1-800-833-CHEV (2438). (TTY users in Canada can dial 1-800-263-3830.)
Customer Assistance Offices Chevrolet encourages customers to call the toll-free number for assistance. However, if a customer wishes to write or e-mail Chevrolet, refer to the addresses below. United States — Customer Assistance
Chevrolet Motor Division Chevrolet Customer Assistance Center P.O. Box 33170
Detroit, MI 48232-5170www.Chevrolet.com 1-800-222-1020
1-800-833-2438 (For Text Telephone devices (TTYs)) Roadside Assistance: 1-800-CHEV-USA (243-8872) Fax Number: 313-381-0022From Puerto Rico:
1-800-496-9992 (English) 1-800-496-9993 (Spanish) Fax Number: 313-381-0022
From U.S. Virgin Islands:
1-800-496-9994
Fax Number: 313-381-0022Canada — Customer Assistance
General Motors of Canada Limited Customer Communication Centre, 163-005
1908 Colonel Sam Drive Oshawa, Ontario L1H 8P7
1-800-263-3777 (English) 1-800-263-7854 (French) 1-800-263-3830 (For Text Telephone devices (TTYs)) Roadside Assistance: 1-800-268-68007-4
Overseas — Customer Assistance Please contact the local General Motors Business Unit. Mexico, Central America and Caribbean Islands/Countries (Except Puerto Rico and U.S. Virgin Islands) — Customer Assistance
General Motors de Mexico, S. de R.L. de C.V.
