2003 Chevrolet Monte Carlo Owners Manual

head about 7.5 inches (19 cm) from the rear edge of the front wheel opening in the cutout of the rocker panel molding.

5-73

B \

Jack placement for a rear tire

The diagram shows you where to place your jack to change a rear tire. Use the notch (B) as a guide when positioning the jack lift head (A) near the front edge of the rear wheel opening (C). For jacking at the vehicle’s rear location, put the jack lift head about 4 inches (10 cm) from the front edge of the rear wheel opening in the cutout of the rocker panel molding. Put the compact spare tire near you.

5-74

2. Raise the vehicle by turning the jack handle

clockwise. Raise the vehicle far enough off the ground for the compact spare tire to fit underneath the wheel well of the vehicle. Remove all wheel nuts and take off the flat tire.

Rust or dirt on the wheel, or on the parts to which it is fastened, can make the wheel nuts become loose after a time. The wheel could come off and cause an accident. When you change a wheel, remove any rust or dirt from the places where the wheel attaches to the vehicle. In an emergency, you can use a cloth or a paper towel to do this; but be sure to use a scraper or wire brush later, if you need to, to get all the rust or dirt off.

3. Remove any rust or dirt

from the wheel bolts, mounting surfaces and spare wheel.

Never use oil or grease on studs or nuts. If you do, the nuts might come loose. Your wheel could fall off, causing a serious accident.

4. Install the compact spare tire.

5. Reinstall the wheel

nuts with the rounded end of the nuts toward the wheel. Tighten each nut by hand until the wheel is held against the hub.

5-75

7. Tighten the wheel nuts firmly in a crisscross sequence as shown.

6. Lower the vehicle by turning the jack handle counterclockwise. Lower the jack completely.

5-76

- rtened

Incorrect wheel nuts or improy-. wheel nuts can cause the wheel to come loose and even come off. This could lead to an accident. Be sure to use the correct wheel nuts. If you have to replace them, be sure to get new GM original equipment wheel nuts. Stop somewhere as soon as you can and have the nuts tightened with a torque wrench to the proper torque specification. See “Capacities and Specifications” in the Index for wheel nut torque specification.

Nofice: Improperly tightened wheel nuts can lead to brake pulsation and rotor damage. To avoid expensive brake repairs, evenly tighten the wheel nuts in the proper sequence and to the proper torque specification. See “Capacities and Specifications” in the index for the wheel nut torque specification. Don’t try to put the wheel cover on your compact spare tire. It won’t fit. Store the wheel cover and wheel center cap, if applicable, in the trunk until you have the flat tire repaired or replaced. Nofice: Wheel covers won’t fit on your compact spare. If you try to put a wheel cover on your compact spare, you could damage the cover or the spare.

Storing the Flat Tire and Tools

Storing a jack, a tire or other --,-.., ~ m e n t in the passenger compartment of the vehicle could cause injury. In a sudden stop or collision, loose equipment could strike someone. Store all these in the proper place.

After you’ve put the compact spare tire on your vehicle, you’ll need to store the flat tire in your trunk. Use the following procedure to secure the flat tire in the trunk.

5-77

Storing the Spare Tire and Tools

Storing a jack, a tire or other equipment in the passenger compartment of the vehicle could cause injury. In a sudden stop or collision, loose equipment could strike someone. Store all these in the proper place.

The compact spare tire is for temporary use only. Replace the compact spare tire with a full-size tire as soon as you can. See Compact Spare Tire on page 5-79. To properly store the compact spare tire do the following:

1. When you put the compact spare tire back in the trunk, place the protector/guide back in the foam holder.

2. Put the cover back over the compact spare tire and

tighten the center nut.

When storing a full-size tire, use the extension and protector/guide located in the foam holder to help prevent wheel surface damage. To store a full-size tire do the following:

1. Place the tire in the trunk, valve stem facing down with the protector/guide through a wheel bolt hole. 2. Remove the protector/guide and attach the retainer

securely. The cover will not fit over a full-size tire, so be sure to store the cover as far forward as possible.

5-78

A

A. Retainer 9. Cover C. Compact Spare Tire D. Nut E. Jack F. Wheel Wrench G. Extension and

Protective Guide

H. Bolt Screw I. Foam Holder

Compact Spare Tire Although the compact spare tire was fully inflated when your vehicle was new, it can lose air after a time. Check the inflation pressure regularly. It should be 60 psi (420 kPa). After installing the compact spare on your vehicle, you should stop as soon as possible and make sure your spare tire is correctly inflated. The compact spare is made to perform well at speeds up to 65 mph (1 05 km/h) for distances up to 3,000 miles (5 000 km), so you can finish your trip and have your full-size tire repaired or replaced where you want. You must calibrate the tire inflation monitor system after installing or removing the compact spare. See Tire Pressure Monitor System on page 5-60 The system may not work correctly when the compact spare is installed on the vehicle. Of course, it’s best to replace your spare with a full-size tire as soon as you can. Your spare will last longer and be in good shape in case you need it again.

5-79

Notice: When the compact spare is installed, don’t take your vehicle through an automatic car wash with guide rails. The compact spare can get caught on the rails. That can damage the tire and wheel, and maybe other parts of your vehicle. Don’t use your compact spare on other vehicles.

And don’t mix your compact spare tire or wheel with other wheels or tires. They won’t fit. Keep your spare tire and its wheel together. Notice: Tire chains won’t fit your compact spare. Using them can damage your vehicle and can damage the chains too. Don’t use tire chains on your compact spare.

5-80

Appearance Care Remember, cleaning products can be hazardous. Some are toxic. Others can burst into flames if you strike a match or get them on a hot part of the vehicle. Some are dangerous if you breathe their fumes in a closed space. When you use anything from a container to clean your vehicle, be sure to follow the manufacturer’s warnings and instructions. And always open your doors or windows when you’re cleaning the inside. Never use these to clean your vehicle:

Gasoline Benzene Naphtha Carbon Tetrachloride Acetone

Lacquer Thinner

0 Nail Polish Remover

They can all be hazardous - some more than others - and they can all damage your vehicle, too. Don’t use any of these unless this manual says you can. In many uses, these will damage your vehicle: 0 Alcohol

Laundry Soap

0 Bleach

Reducing Agents

Cleaning the Inside of Your Vehicle Use a vacuum cleaner often to get rid of dust and loose dirt. Wipe vinyl, leather, plastic and painted surfaces with a clean, damp cloth. FabricKarpet Your dealer has cleaners for the cleaning of fabric and carpet. They will clean normal spots and stains very well. You can get GM - approved cleaning products from your dealer. See GM Vehicle Care/Appearance Materials on page 5-87.

5-8 1

Special Fabric Cleaning Problems Stains caused by such things as catsup, coffee (black), egg, fruit, fruit juice, milk, soft drinks, vomit, urine and blood can be removed as follows: 1. Carefully scrape off excess stain, then sponge the

soiled area with cool water.

2. If a stain remains, follow the cleaner instructions

described earlier.

3. If an odor lingers after cleaning vomit or urine, treat

the area with a watedbaking soda solution: 1 teaspoon (5 ml) of baking soda to 1 cup (250 ml) of lukewarm water.

4. Let dry. Stains caused by candy, ice cream, mayonnaise, chili sauce and unknown stains can be removed as follows: 1. Carefully scrape off excess stain. 2. Clean with cool water and allow to dry completely. 3. If a stain remains, follow the cleaner instructions

described earlier.

Here are some cleaning tips:

Always read the instructions on the cleaner label.

* Clean up stains as soon as you can - before

they set. Carefully scrape off any excess stain. Use a clean cloth or sponge, and change to a clean area often. A soft brush may be used if stains are stubborn. If a ring forms on fabric after spot cleaning, clean the entire area immediately or it will set.

Using Cleaner on Fabric 1. Vacuum and brush the area to remove any

loose dirt.

2. Always clean a whole trim panel or section. Mask

surrounding trim along stitch or welt lines.

3. Follow the directions on the container label. 4. Apply cleaner with a clean sponge. Don’t saturate

the material and don’t rub it roughly.

5. As soon as you’ve cleaned the section, use a

sponge to remove any excess cleaner.

6. Wipe cleaned area with a clean, water-dampened

towel or cloth.

7. Wipe with a clean cloth and let dry.

5-82

Vinyl Use warm water and a clean cloth.

Rub with a clean, damp cloth to remove dirt. You may have to do this more than once.

0 Things like tar, asphalt and shoe polish will stain if

you don’t get them off quickly. Use a clean cloth and vinyl/leather cleaner. See your dealer for this product.

Leather Use a soft cloth with lukewarm water and a mild soap or saddle soap and wipe dry with a soft cloth. Then, let the leather dry naturally. Do not use heat to dry.

For stubborn stains, use a leather cleaner. See your dealer for this product. Never use oils, varnishes, solvent-based or abrasive cleaners, furniture polish or shoe polish on leather. Soiled or stained leather should be cleaned i-mnd;otnltr it can harm the leather.

If did i p olln\a,nd t n n n , a v l , , I U l l l ,e U l

in.),-. thn 6 ; r r ; n h I I I L V L I I U I I I I I J I I ,

l V V Y U U L V V V V I

S I I I I I I U U I C I L U I ) I .

Top of the Instrument Panel Use only mild soap and water to clean the top surfaces of the instrument panel. Sprays containing silicones or waxes may cause annoying reflections in the windshield and even make it difficult to see through the windshield under certain conditions. Interior Plastic Components Use only a mild soap and water solution on a soft cloth or sponge. Commercial cleaners may affect the surface finish. Glass Surfaces Glass should be cleaned often. GM Glass Cleaner or a liquid household glass cleaner will remove normal tobacco smoke and dust films on interior glass. See GM Vehicle Care/Appearance Materials on page 5-87. Notice: Don’t use abrasive cleaners on glass, because they may cause scratches. Avoid placing decals on the inside rear window, since they may have to be scraped off later. If abrasive cleaners are used on the inside of the rear window, an electric defogger element may be damaged. Any temporary license should not be attached across the defogger grid.

5-83

Care of Safety Belts . . ep belts clean and dry.

Do not bleach or dye safety belts. If you do, it may severely weaken them. In a crash, they might not be able to provide adequate protection. Clean safety belts only with mild soap and lukewarm water.

Weatherstrips Silicone grease on weatherstrips will make them last longer, seal better, and not stick or squeak. Apply silicone grease with a clean cloth at least every six months. During very cold, damp weather more frequent application may be required. See Part D: Recommended Fluids and Lubricants on page 6-15.

Cleaning the Outside of Your Vehicle The paint finish on your vehicle provides beauty, depth of color, gloss retention and durability. Washing Your Vehicle The best way to preserve your vehicle’s finish is to keep it clean by washing it often with lukewarm or cold water. Don’t wash your vehicle in the direct rays of the sun. Use a car washing soap. Don’t use strong soaps or chemical detergents. Be sure to rinse the vehicle well, removing all soap residue completely. You can get GM-approved cleaning products from your dealer. See GM Vehicle Care/Appearance Materials on page 5-87. Don’t use cleaning agents that are petroleum based, or that contain acid or abrasives. All cleaning agents should be flushed promptly and not allowed to dry on the surface, or they could stain. Dry the finish with a soft, clean chamois or an all-cotton towel to avoid surface scratches and water spotting. High pressure car washes may cause water to enter your vehicle.

5-84

Cleaning Exterior Lamps/Lenses Use only lukewarm or cold water, a soft cloth and a car washing soap to clean exterior lamps and lenses. Follow instructions under “Washing Your Vehicle.” Finish Care Occasional waxing or mild polishing of your vehicle by hand may be necessary to remove residue from the paint finish. You can get GM-approved cleaning products from your dealer. See GM Vehicle CareMppearance Materials on page 5-87. Your vehicle has a “basecoatlclearcoat” paint finish. The clearcoat gives more depth and gloss to the colored basecoat. Always use waxes and polishes that are non-abrasive and made for a basecoatlclearcoat paint finish. Notice: Machine compounding or aggressive polishing on a basecoatklearcoat paint finish may dull the finish or leave swirl marks,

-.-.+-*:-I-

--I-:..””.

-+Le, l a l a auw I aa b a l w u l I I CII IIUI IUC a1 tu ut1 ICI

I V I CIYI I I I IULCI salts, ice melting agents, road oil and tar, tree sap, bird droppings, chemicals from industrial chimneys, etc., can damage your vehicle’s finish if they remain on painted surfaces. Wash the vehicle as soon as

-Ll-”:A-

--.A

-....L --

possible. If necessary, use non-abrasive cleaners that are marked safe for painted surfaces to remove foreign matter. Exterior painted surfaces are subject to aging, weather and chemical fallout that can take their toll over a period of years. You can help to keep the paint finish looking new by keeping your vehicle garaged or covered whenever possible. Windshield and Wiper Blades If the windshield is not clear after using the windshield washer, or if the wiper blade chatters when running, wax, sap or other material may be on the blade or windshield. Clean the outside of the windshield with a full-strength glass cleaning liquid. The windshield is clean if beads do not form when you rinse it with water. Grime from the windshield will stick to the wiper blades and affect their performance. Clean the blade by wiping vigorously with a cloth soaked in full-strength windshield washer solvent. Then rinse the blade with water. Check the wiper blades and clean them as necessary; replace blades that look worn.

5-85

Aluminum Wheels Keep your wheels clean using a soft clean cloth with mild soap and water. Rinse with clean water. After rinsing thoroughly, dry with a soft clean towel. A wax may then be applied. The surface of these wheels is similar to the painted surface of your vehicle. Don’t use strong soaps, chemicals, abrasive polishes, abrasive cleaners, cleaners with acid, or abrasive cleaning brushes on them because you could damage the surface. Do not use chrome polish on aluminum wheels. Don’t take your vehicle through an automatic car wash that has silicone carbide tire cleaning brushes. These brushes can also damage the surface of these wheels. Ti res To clean your tires, use a stiff brush with tire cleaner. Notice: When applying a tire dressing, always take care to wipe off any overspray or splash from all painted surfaces on the body or wheels of the vehicle. Petroleum-based products may damage the paint finish and tires.

Sheet Metal Damage If your vehicle is damaged and requires sheet metal repair or replacement, make sure the body repair shop applies anti-corrosion material to parts repaired or replaced to restore corrosion protection. Original manufacturer replacement parts will provide the corrosion protection while maintaining the warranty. Finish Damage Any stone chips, fractures or deep scratches in the finish should be repaired right away. Bare metal will corrode quickly and may develop into major repair expense. Minor chips and scratches can be repaired with touch-up materials avaliable from your dealer or other service outlets. Larger areas of finish damage can be corrected in your dealer’s body and paint shop.

5-86

Underbody Maintenance

Chemicals used for ice and snow removal and dust control can collect on the underbody. If these are not removed, accelerated corrosion (rust) can occur on the underbody parts such as fuel lines, frame, floor pan and exhaust system even though they have corrosion protection. At least every spring, flush these materials from the underbody with plain water. Clean any areas where mud and debris can collect. Dirt packed in close areas of the frame should be loosened before being flushed. Your dealer or an underbody car washing system can do this for you.

Chemical Paint Spotting

Some weather and atmospheric conditions can create a chemical fallout. Airborne pollutants can fall upon and attack painted surfaces on your vehicle. This damage can rake iwo forms; biotcny, ringiet-snaped discolorations, and small irregular dark spots etched into the paint surface. Although no defect in the paint job causes this, GM will repair, at no charge to the owner, the surfaces of new vehicles damaged by this fallout condition wit hi^ 12 months or 12,000 miles (20 000 km) of purchase, whichever occurs first.

GM Vehicle Care/Appearance Materials See your GM dealer for more information on purchasing the following products.

GM Vehicle CarelAppearance Materials

DescriDtion

Usaae

I Polish

Chrome Cleaner and

White Sidewall Tire Cleaner

Vinyl Cleaner

I Glass Cleaner

~~

Use on chrome or stainless steel. Removes soil and black marks from whitewalls. Cleans vinyl tops, upholstery and nnn%,nrtihin t n n m Removes dirt, grime, smoke and finaerm-ints.

~~

I "VI I " "I , , V I S 4 L""L7.

5-87

GM Vehicle Care/Appearance Materials

(cont’d)

GM Vehicle Care/Ap (cor

Dearance Materials It’d)

Usage

Removes dirt and grime from chrome wheels and wire wheel covers. I I Removes dust, fingerprints, and surface contaminants, Spray on wipe off. Removes swirl marks, fine scratches and other light surface contamination. Removes light scratches and protects finish. Cleans, shines and protects in one easy step, no wipina necessary.

Description

Wash Wax Concentrate

Spot Lifter

Odor Eliminator

Usage Medium foaming shampoo. Cleans and lightly waxes. Biodegradable and phosphate free. Quickly and easily removes spots and stains from carpets, vinyl and cloth upholstery. Odorless spray odor eliminator used on fabrics, vinyl, leather and carpet.

See your General Motors parts department for these products. See Part D: Recommended Fluids and Lubricants on page 6- 15.

Description

Chrome and Wire Wheel Cleaner

Finish Enhancer

Swirl Remover Polish

Cleaner Wax

Foaming Tire Shine Low Gloss

5-88

Vehicle Identification

Vehicle Identification Number (VIN)

SAMPI F4l JXI Mfl79R75

Service Parts Identification Label You’ll find this label on the inside of your trunk lid. It’s very helpful if you ever need to order parts. On this label is:

your VIN, the model designation, paint information and a list of all production options and special equipment.

Be sure that this label is not removed from the vehicle.

This is the legal identifier for your vehicle. It appears on a plate in the front corner of the instrument panel, on the driver’s side. You can see it if you look through the windshield from outside your vehicle. The VIN also appears on the Vehicle Certification and Service Parts labels and the certificates of title and registration. Enaine The 8th character in your VIN is the engine code. This code will help you identify your engine, specifications and replacement parts.

Identification

5-89

Electrical System

Add-on Electrical Equipment

Notice: Don’t add anything electrical to your vehicle unless you check with your dealer first. Some electrical equipment can damage your vehicle and the damage wouldn’t be covered by your warranty. Some add-on electrical equipment can keep other components from working as they should. Your vehicle has an air bag system. Before attempting to add anything electrical to your vehicle, see Servicing Your Air Bag-Equipped Vehicle on page 7-56. Headlamp Wiring The headlamp circuit is protected by individual fuses in the underhood fuse block. An electrical overload will cause the fuse to blow. If this happens, have your headlamp system checked right away.

5-90

Windshield Wiper Fuses The windshield wiper motor is protected by a circuit breaker and a fuse. If the motor overheats due to heavy snow, etc., the wiper will stop until the motor cools. If the overload is caused by some electrical problem, have it fixed.

Power Windows and Other Power Options

A circuit breaker in the driver’s side instrument panel fuse block protects the power windows and other power accessories. When the current load is too heavy, the circuit breaker opens and closes, protecting the circuit until the problem is fixed.

Fuses and Circuit Breakers

The wiring circuits in your vehicle are protected from short circuits by a combination of fuses and circuit breakers. This greatly reduces the chance of fires caused by electrical problems. Look at the silver-colored band inside the fuse. If the band is broken or melted, replace the fuse. Be sure you replace a bad fuse with a new one of the identical size and rating.

Instrument Panel Fuse Block (Driver’s Side)

Some fuses are in a fuse block at the end of the instrument panel on the driver’s side sf the vehicle. Pull off the cover labeled FUSES to expose the fuses.

Outside Devices

0 0

Inside Devices

’CMIBCMICLSTR

PCM (CRANIQ CIG/AUX BCM

r.----l

ABSIPCM

TURN SIGNAL

FAN

AClCRUlSE CRUISE A/C

n u

STR COL

0 PWR

MIR

C L S T W M

-I HTD ST/BCM

PWR RELAY

1 RETAINED I

~ACC;;;JWR~

Fuses Fuses

Usage Usage

I PCM (C

I IlClU V V I t J J t ; l 3 , V V I I I U 3 1 IIeiu

5-9 1

Circuit Breakers

RETAINED ACCESSORY PWR BRKR

Usage

Power Windows, Sunroof Breaker

Usage

Relays RETAINED ACCESSORY Retained Accessory Power Relay I PWR RELAY HEADLAMP RELAY

Headlamp Relay

Usaae

I Supplemental Restraint System Anti-Lock Brake System, Powertrain Control Module, Brake Switch, Crank Relay, Canister Vent Solenoid (Run, Crank) Brake Lamps, Body Control Module (Run, Crank) Turn Signal Flashers Cruise Control Steering Column Controls HVAC Temp Door Motors & Module, Cruise Control Module HVAC Blower Steering Wheel Lighting

I Body Control Module, Door Lock

Controls Power Mirrors Cluster, Body Control Module, Data Link Connector (Battery), TrapAlertTM System Driver's Heated Seat, Body Control Module, Battery controlled Loads

Fuses

SRS

ABS/PCM

STOP TURN SIGNAL CRUISE

~~

AC/CRUISE A/C FAN STR COL DR LK PWR MIR

CLSTWBCM

LH HTD ST/BCM

5-92

Instrument Panel Fuse Block (Passenger’s Side)

Some fuses are in a fuse block at the end of the instrument panel on the passenger’s side of the vehicle. Pull off the cover labeled FUSES to expose the fuses.

Outside Devices

Inside Devices

RH HTD ST

PARK LP

PWR SEATS

BRKR

T!WROOF

BPP

DIC/RKE

0 - HVAC BLO 00 U B/U LP LnpBRp’ w om0 B el

i_l

HA2 SW REAR PRK LP

BRK SW

REAR

DEFOG

m8,,,

REAR

DEFOG

FRT PARK LP

Fuses I HH H I U S I I PWR DROP I B/U LP

Usage I passenger Heated seat I Accommodated Device I Back-up Lamps

river Information Center, Remote

5-93

I

Relavs

PARK LP RELAY BACKUP LP RELAY BATT RUN DOWN PROTECTION RELAY REAR DEFOG RELAY

Usage

Parking Lamp Relay

Back-up Lamps Relay

Battery Run Down Protection Relay

Rear Defogger Relay, Heated Mirror Relay

I E!,&

I Breakers

SEATS I Power Seat Circuit Breaker

Usage

I Rear

Defogger Breaker

Usase

Fuses HVAC BLO I/P BRP HTD MIR BRK SW HAZ SW REAR PRK LP AUX PWR

Mirrors

I HVAC Blower Relav Instrument Panel Footwell Lamps, Glovebox LamDs I Heated I Brake

Switch Hazard Switch Rear Parking Lamps Accessory Power Outlet (Battery) Cigarette Lighter C/LTR Radio, Radio Amplifier, Remote

RADIO

FRT PARK LP

5-94

Underhood Fuse Block (Upper) Some fuses are in a fuse block in the engine compartment on the passenger’s side of the vehicle. See Engine Compartment Overview on page 5-12 for more information on location.

LEFT IIP

HORN RLY

L - - J UCT L E

PCM

AJC RLY (CMPR)

I DRL RELAY

I Davtime

Runnina

Lamtx

5-95

Underhood Fuse Block (Lower) Some fuses are in a fuse block in the engine compartment on the passenger’s side of the vehicle. See Engine Compartment Overview on page 5-12 for more information on location.

IGN SW u RT I/P U/HOOD I1 COOLING FANS 1 . .

FAN CONT #2 8 3 FAN C O W #I

AIR PMP RLY r - - 1 L -

- A

FUEL INJ

TRANS SOL N C RLY (COIL)

OXY SEN uuu

ENG DNICES

DFI MDL

Relays IGN RELAY I A/C CMPR

Ignition Relay I HVAC Compressor

Usage

Fuses

IGN SW RT I/P #3 U/HOOD #2 COOLING FANS FAN CONT #2 & #3 FAN CON #I AIR PMP RLY

FUEL INJ TRANS SOL A/C RLY (COIL)

Usaqe

Ignition Switch Rear Defogger, Audio System Ignition Relay, AIR Pump

Cooling fans (Battery)

Relays #2 & #3 I Air Induction Reaction Pump Relay I Cooling Fan Control Relays #I (Battery) I Fuel injectors 1 Transmission Solenoids HVAC Control Relay

~~~~~

~~~

~~~

~~

~~

Relays

I FAN CONT #3

I Secondary Coolin Fan (Passenqer’s Side 7

Usage

FAN CONT #2 FANT CONT #I

Cooling Fan Control Relay Primary Cooling Fan (Driver’s Side)

5-96

ENG DEVICES

DFI MDL

OXY SEN

Canister Purge Solenoid, Mass Air Flow Sensor (MAF), AIR Pump Relay & Valve Control Direct Fire Ignition Module Oxygen Sensors (Pre and Post Converter)

Capacities and Specifications Please refer to Part D: Recommended Fluids and Lubricants on page 6-15 for more information.

CaDacities

Application

Automatic Transaxie

Pan Removal and Replacement After Complete Overhaul

When draining/replacing converter, more fluid may be needed.

Cooling System Including Reservoir 3400 (Code E) V6 3800 (Code K) V6

Engine Oil with Filter 3400 (Code E) V6 3800 (Code K) V6

Fuei Tank Air Conditioning Refrigerant R-l34a

All capacities are approximate. When adding, be sure to fill to the approximate level, as recommended in this manuai. See Pad 17: Recommended Fluids ana Lubricants on page 6- 15.

English

7.4 quarts 10 quarts

11.3 quarts 11.7 quarts

4.5 quarts 4.5 quarts

-i 7.0 aaiions

v 2.4 Ibs

Metric

7.0 L 9.5 L

10.7 L 11.0 L

4.2 L 4.2 L

64.0 i 1.1 kg

5-97

Engine Specifications

1-2-3-4-5-6

5-98

Normal Maintenance Replacement Parts

Normal Maintenance Replacement Parts

Part

Engine Air @leaner/Filter All Engines

Passenger Compartment Air Filter All Engines

Engine Oil Filter All Engines

Automatic Transmission Filter

All Engines

Spark Plugs All Engines

Number

AI 61 4C*

GM Part No. 10406026

PF47"

24206433*

41-101*

5-99

Normal Maintenance Replacement Parts

Zont’d)

Part

Spark Plug Gap

All Engines

Windshield Wiper Blades

Length Type

*AC Delco

part number

Number

0.060 inches (1.52 mm)

22.0 inches (56.0 cm)

Shepherd’s Hook

5-1 00

Section 6 Maintenance Schedule

Maintenance Schedule ...................................... 6.2

Introduction .................................................. -6-2 .................... 6-2 Your Vehicle and the Environment Maintenance Requirements .............................. 6.2 How This Section is Organized ......................... 6-3 Part A: Scheduled Maintenance Services ........... 6-4 Using Your Maintenance Schedule .................... 6-4 Scheduled Maintenance .................................. -6-4 Part B: Owner Checks and Services ................. 6-9 At Each Fuel Fill ............................................ 6.9 At Least Once a Month ................................ 6-9 ........ 6-10 At Least Twice

a Year .....

....

At Least Once a Year ................................... 6.10 Part C: Periodic Maintenance Inspections ......... 6.13 Steering, Suspension and Front Drive Axle

Boot and Seal Inspection ............................ 6.13 Exhaust System Inspection ............................ 6.14 Fuel System Inspection .................................. 6.14 Engine Cooling System Inspection .................. -6-14 Throttle System Inspection ............................ -6-14 Brake System Inspection ................................ 6.14 Part D: Recommended Fluids and Lubricants .... 6-15 Part E: Maintenance Record ........................... 6.16

6- 1

Maintenance Schedule

Introduction

r..

Y W U

Your Vehicle and the Environment Proper vehicle maintenance not only helps to keep your vehicle in good working condition, but also helps the environment. All recommended maintenance procedures are important. Improper vehicle maintenance can even affect the quality of the air we breathe. Improper fluid levels or the wrong tire inflation can increase the level of emissions from your vehicle. To help protect our environment, and to keep your vehicle in good condition, please maintain your vehicle properly. Maintenance Requirements Maintenance intervals, checks, inspections and recommended fluids and lubricants as prescribed in this manual are necessary to keep your vehicle in good working condition. Any damage caused by failure to follow recommended maintenance may not be covered by warranty.

Have you purchased the GM Protection Plan? The Plan supplements your new vehicle warranties. See your Warranty and Owner Assistance booklet or your dealer for details.

6-2

How This Section is Organized This maintenance schedule is divided into five parts: “Part A: Scheduled Maintenance Services” explains what to have done and how often. Some of these services can be complex, so unless you are technically qualified and have the necessary equipment, you should let your dealer’s service department or another qualified service center do these iobs.

Performing maintenance work on a vehicle can be dangerous. In trying to do some jobs, you can be seriously injured. Do your own maintenance work only if you have the required know-how and the proper tools and equipment for the job. If you have any doubt, have a qualified technician do the work.

If you want to get the service information, see Service Publications Ordering Information on page 7-9.

“Part B: Owner Checks and Services” tells you what should be checked and when. It also explains what you can easily do to help keep your vehicle in good condition. “Part C: Periodic Maintenance Inspections” explains important inspections that your dealer’s service department or another qualified service center should perform. “Part D: Recommended Fluids and Lubricants” lists some recommended products necessary to help keep your vehicle properly maintained. These products, or their equivalents, should be used whether you do the work yourself or have it done. “Part E: Maintenance Record” is a place for you to record and keep track of the maintenance performed on your vehicle. Keep your maintenance receipts. They may be needed to qualify your vehicle for warranty repairs.

6-3

Part A: Scheduled Maintenance Services This part contains engine oil scheduled maintenance which explains the engine oil life system and how it indicates when to change the engine oil and filter. Also, listed are scheduled maintenance services which are to be performed at the mileage intervals specified. Using Your Maintenance Schedule We at General Motors want to keep your vehicle in good working condition. But we don’t know exactly how you’ll drive it. You may drive short distances only a few times a week. Or you may drive long distances all the time in very hot, dusty weather. You may use your vehicle in making deliveries. Or you may drive it to work, to do errands or in many other ways. Because of the different ways people use their vehicles, maintenance needs may vary. You may need more frequent checks and replacements. So please read the following and note how you drive. If you have questions on how to keep your vehicle in good condition, see your dealer. This part tells you the maintenance services you should have done and when you should schedule them. When you go to your dealer for your service needs, you’ll know that GM-trained and supported service people will perform the work using genuine GM parts.

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The proper fluids and lubricants to use are listed in Part D. Make sure whoever services your vehicle uses these. All parts should be replaced and all necessary repairs done before you or anyone else drives the vehicle. This schedule is for vehicles that:

carry passengers and cargo within recommended limits. You will find these on your vehicle’s Tire-Loading Information label. See Loading Your Vehicle on page 4-32. are driven on reasonable road surfaces within legal driving limits. use the recommended fuel. See Gasoline Octane on page 5-5.

Scheduled Maintenance The services shown in this schedule up to 100,000 miles (1 66 000 km) should be repeated after 100,000 miles (1 66 000 km) at the same intervals for the life of this vehicle. The services shown at 150,000 miles (240 000 km) should be repeated at the same interval after 150,000 miles (240 000 km) for the life of this vehicle. See Part B: Owner Checks and Services on page 6-9 and Part C: Periodic Maintenance Inspections on page 6- 13.

Footnotes t The U.S. Environmental Protection Agency or the California Air Resources Board has determined that the failure to perform this maintenance item will not nullify the emission warranty or limit recall liability prior to the completion of the vehicle 's useful life. We, however, urge that all recommended maintenance services be performed at the indicated intervals and the maintenance be recorded. @ Whenever the tires are rotated, the Tire Inflation Monitor System (if equipped) must be reset. + A good time to check your brakes is during tire rotation. See Brake System Inspection on page 6-14. Engine Oil Scheduled Maintenance Change engine oil and filter as indicated by the GM Oil Life SystemTM (or every 12 months, whichever occurs first). Reset the system. vour venicie nas a computer system tnat iets you Know when to change the engine oil and filter. This is based on engine revolutions and engine temperature, and not on mileage. Based on driving conditions, the mileage at which an oil change will be indicated can vary considerably. For the oil life system to work properly, you must reset the system every time the oil is changed.

When the system has calculated that oil life has been diminished, it will indicate that an oil change is necessary. A CHANGE ENGINE OIL message will come on. Change your oil as soon as possible within the next two times you stop for fuel. It is possible that, if you are driving under the best conditions, the oil life system may not indicate that an oil change is necessary for over a year. However, your engine oil and filter must be changed at least once a year and at this time the system must be reset. It is also important to check your oil regularly and keep it at the proper level. If the system is ever reset accidentally, you must change your oil at 3,000 miles (5 000 km) since your last oil change. Remember to reset the oil life system whenever the oil is changed. See Engine Oil on page 5-15 for information on resetting the system. After the services are performed, record the date, odometer reading and who performed the service on the maintenance record pages in Part E of this schedule. An Emission Control Service

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7,500 Miles (12 500 km) 0 Rotate tires. See Tire lnspection and Rotation on

page 5-62 for proper rotation pattern and additional information. (See footnote @.) (See footnote +.)

15,000 Miles (25 000 km) CI Inspect engine air cleaner filter if you are driving in

dusty conditions. Replace filter if necessary. An Emission Control Service. (See footnote t.)

0 If Equipped: Replace passenger compartment air filter. If you drive regularly under dusty conditions, the filter may require replacement more often.

0 Rotate tires. See Tire lnspection and Rotation on

page 5-62 for proper rotation pattern and additional information. (See footnote @.) (See footnote +.)

22,500 Miles (37 500 km) 0 Rotate tires. See Tire lnspection and Rotation on

page 5-62 for proper rotation pattern and additional information. (See footnote @.) (See footnote +.)

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30,000 Miles (50 000 km) 0 If Equipped: Replace passenger compartment air

filter. If you drive regularly under dusty conditions, the filter may require replacement more often.

0 Rotate tires. See Tire lnspection and Rotation on page 5-62 for proper rotation pattern and additional information. (See footnote 62.) (See footnote +.)

0 Replace engine air cleaner filter. An Emission Control

Service.

37,500 Miles (62 500 km) 0 Rotate tires. See Tire lnspection and Rotation on

page 5-62 for proper rotation pattern and additional information. (See footnote @.) (See footnote +.)

45,000 Miles (75 000 km) 0 Inspect engine air cleaner filter if you are driving in

dusty conditions. Replace filter if necessary. An Emission Control Service. (See footnote t.)

0 If Equipped: Replace passenger compartment air

filter. If you drive regularly under dusty conditions, the filter may require replacement more often.

0 Rotate tires. See Tire lnspection and Rotation on

page 5-62 for proper rotation pattern and additional information. (See footnote @.) (See footnote +.)

50,000 Miles (83 000 km) 0 Change automatic transaxle fluid and filter if the

vehicle is mainly driven under one or more of these conditions:

- In heavy city traffic where the outside

temperature regularly reaches 90°F (32°C) or higher

- In hilly or mountainous terrain. - When doing frequent trailer towing. - Uses such as found in taxi, police or delivery

service.

If you do not use your vehicle under any of these conditions, change the fluid and filter at IO0,OOO miles ( I 66 000 km). 52,500 Miles (87 500 km) 0 Rotate tires. See Tire Inspection and Rotation on

page 5-62 for proper rotation pattern and additional information. (See footnote @.) (See footnote +.)

60,000 Miles (100 000 km) 0 If Equipped: Replace passenger compartment air filter. If you drive regularly under dusty conditions, the filter may require replacement more often.

0 Rotate tires. See Tire Inspection and Rotation on

page 5-62 for proper rotation pattern and additional information. (See footnote 42.) (See footnote +.)

0 Replace engine air cleaner filter.An Emission Control

Service.

67,500 Miles (112 500 km) 0 Rotate tires. See Tire Inspection and Rotation on page 5-62 for proper rotation pattern and additional information. (See footnote 63.) (See footnote +.)

75,000 Miles (125 000 km) 0 Inspect engine air cleaner filter if you are driving in

dusty conditions. Replace filter if necessary. An Emission Control Service. (See footnote f.)

U If Equipped: Replace passenger compartment air filter. If you drive regularly under dusty conditions, the filter may require replacement more often.

0 Rotate tires. See Tire Inspection and Rotation on page 5-62 for proper rotation pattern and additional information. (See footnote 42.) (See footnote +.)

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82,500 Miles (137 500 km) 0 Rotate tires. See Tire lnspection and Rotation on

page 5-62 for proper rotation pattern and additional information. (See footnote @.) (See footnote +.)

90,000 Miles (150 000 km) 0 If Equipped: Replace passenger compartment air filter. If you drive regularly under dusty conditions, the filter may require replacement more often. 0 Replace engine air cleaner filter. An Emission

Control Service.

0 Rotate tires. See Tire lnspection and Rotation on

page 5-62 for proper rotation pattern and additional information. (See footnote @.) (See footnote +.)

97,500 Miles (162 500 km) 0 Rotate tires. See Tire lnspection and Rotation on

page 5-62 for proper rotation pattern and additional information. (See footnote 0.) (See footnote +.)

100,000 Miles (166 000 km) 0 Inspect spark plug wires. An Emission Control

Service.

CI Replace spark plugs. An Emission Control Service.

0 Change automatic transaxle fluid and filter if the

vehicle is mainly driven under one or more of these conditions:

- In heavy city traffic where the outside

temperature regularly reaches 90°F (32°C) or higher.

- In hilly or mountainous terrain. - When doing frequent trailer towing. - Uses such as found in taxi, police or delivery

service.

0 If you haven’t used your vehicle under severe

conditions listed previously and, therefore, haven’t changed your automatic transaxle fluid, change both the fluid and filter.

150,000 Miles (240 000 km) U Drain, flush and refill cooling system (or every

60 months since last service, whichever occurs first). See Engine Coolant on page 5-25 for what to use. Inspect hoses. Clean radiator, condenser, pressure cap and neck. Pressure test the cooling system and pressure cap. An Emission Control Service. 0 Inspect engine accessory drive belt. An Emission

Control Service.

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Part B: Owner Checks and Services Listed in this part are owner checks and services which should be performed at the intervals specified to help ensure the safety, dependability and emission control performance of your vehicle. Be sure any necessary repairs are completed at once. Whenever any fluids or lubricants are added to your vehicle, make sure they are the proper ones, as shown in Part D. At Each Fuel Fill It is important for you or a service station attendant to perform these underhood checks at each fuel fill. Engine Oil Level Check Check the engine oil level and add the proper oil if necessary. See Engine Oil on page 5-15 for further details.

Engine Coolant Level Check Check the engine coolant level and add DEX-COOL@ coolant mixture if necessary. See Engine Coolant on page 5-25 for further details. Windshield Washer Fluid Level Check Check the windshield washer fluid level in the windshield washer tank and add the proper fluid if necessary. See Windshield Washer Fluid on page 5-42 for further details. At Least Once a Month Tire Inflation Check Make sure tries are inflated to the correct pressures. Don't forget to check your spare tire. See Tires on page 5-59 for further details. Cassette Tape Player Service c;e&i-, casse'i'ie p;ajiei.. ~;e&i-l!i-ly every 50 hours of tape play. See Audio Systern(s) on page 3-52 for further details.

c;ui-le

s;-,uu;c;

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At Least Twice a Year Restraint System Check Make sure the safety belt reminder light and all your belts, buckles, latch plates, retractors and anchorages are working properly. Look for any other loose or damaged safety belt system parts. If you see anything that might keep a safety belt system from doing its job, have it repaired. Have any torn or frayed safety belts replaced. Also look for any opened or broken air bag coverings, and have them repaired or replaced. (The air bag system does not need regular maintenance.) Wiper Blade Check Inspect wiper blades for wear or cracking. Replace blade inserts that appear worn or damaged or that streak or miss areas of the windshield. Also see Cleaning the Outside of Your Vehicle on page 5-84. Trunk Release Sensor Check At least twice a year, check to see if the system is working properly. Make sure the horn chirps and the latch releases. Follow the disabling procedure. See Trunk on page 2-1 1.

6-1 0

Weatherstrip Lubrication Silicone grease on weatherstrips will make them last longer, seal better, and not stick or squeak. Apply silicone grease with a clean cloth. During very cold, damp weather more frequent application may be required. See Part D: Recommended Fluids and Lubricants on page 6- 15. Automatic Transaxle Check Check the transaxle fluid level; add if needed. See Automatic Transaxle Fluid on page 5-23. A fluid loss may indicate a problem. Check the system and repair if needed. At Least Once a Year Key Lock Cylinders Service Lubricate the key lock cylinders with the lubricant specified in Part D. Body Lubrication Service Lubricate all hinges and latches, including those for the body doors, hood, secondary latch, pivots, spring anchor, release pawl, rear compartment, glove box door, console door and any folding seat hardware. Part D tells you what to use. More frequent lubrication may be required when exposed to a corrosive environment.

Starter Switch Check

Automatic Transaxle Shift Lock Control System Check

you are dc g this

ieck, the vehicle

could move suddenly. If it does, you or others could be injured. Follow the steps below.

1. Before you start, be sure you have enough room

around the vehicle.

2. Firmly apply both the parking brake and the regular

brake. See Parking Brake on page 2-24 if necessary. Do not use the accelerator pedal, and be ready to turn off the engine immediately if it starts.

3. Try to start the engine in each gear. The starter should work only in PARK (P) or NEUTRAL (N). If the starter works in any other position, your vehicle needs service.

_ _ .len you are doing this check, the \r - . k l e could move suddenly. If it does, you or others could be injured. Follow the steps below.

1. Before you start, be sure you have enough room

around the vehicle. It should be parked on a level surface.

2. Firmly apply the parking brake. See Parking Brake

on page 2-24 if necessary. Be ready to apply the regular brake immediately if the vehicle begins to move.

3. With the engine off, turn the key to the ON position,

but don’t start the engine. Without applying the regular brake, try to move the shift lever out of PARK (P) with normal effort. If the shift lever moves out of PARK (P), your vehicle needs service.

6-1 1

Ignition Transaxle Lock Check While parked, and with the parking brake set, try to turn the ignition key to OFF in each shift lever position.

The key should turn to OFF only when the shift lever is in PARK (P). The key should come out only in OFF.

Parking Brake and Automatic Transaxle Park ‘P) M Zhanism Check

When you are doing this check, your vehicle could begin to move. You or others could be injured and property could be damaged. Make sure there is room in front of your vehicle in case it begins to roll. Be ready to apply the regular brake at once should the vehicle begin to move.

Park on a fairly steep hill, with the vehicle facing downhill. Keeping your foot on the regular brake, set the parking brake.

To check the parking brake’s holding ability: With the engine running and transaxle in NEUTRAL (N), slowly remove foot pressure from the regular brake pedal. Do this until the vehicle is held by the parking brake only. To check the PARK (P) mechanism’s holding ability: With the engine running, shift to PARK (P). Then release the parking brake followed by the regular brake.

Underbody Flushing Service At least every spring, use plain water to flush any corrosive materials from the underbody. Take care to clean thoroughly any areas where mud and other debris can collect.

6-1 2

Part C: Periodic Maintenance Inspections Listed in this part are inspections and services which should be performed at least twice a year (for instance, each spring and fall). You should let your dealer’s service department or other qualified service center do these jobs. Make sure any necessary repairs are completed at once. Proper procedures to perform these services may be found in a service manual. See Service Publications Ordering Information on page 7-9.

Steering, Suspension and Front Drive Axle Boot and Seal Inspection Inspect the front and rear suspension and steering system for damaged, loose or missing parts, signs of wear or lack of lubrication. inspect the power steering lines and hoses for proper hook-up, binding, leaks, cracks, chafing, etc. Clean and then inspect the drive axle boot seals for damage, tears or leakage. Replace seals if necessary.

6-1 3

Exhaust System Inspection Inspect the complete exhaust system. Inspect the body near the exhaust system. Look for broken, damaged, missing or out-of-position parts as well as open seams, holes, loose connections or other conditions which could cause a heat build-up in the floor pan or could let exhaust fumes into the vehicle. See Engine Exhaust on page 2-28. Fuel System Inspection Inspect the complete fuel system for damage or leaks. Engine Cooling System Inspection Inspect the hoses and have them replaced if they are cracked, swollen or deteriorated. Inspect all pipes, fittings and clamps; replace as needed. Clean the outside of the radiator and air conditioning condenser. To help ensure proper operation, a pressure test of the cooling system and pressure cap is recommended at least once a year.

Throttle System Inspection Inspect the throttle system for interference or binding, and for damaged or missing parts. Replace parts as needed. Replace any components that have high effort or excessive wear. Do not lubricate accelerator and cruise control cables. Brake System Inspection Inspect the complete system. Inspect brake lines and hoses for proper hook-up, binding, leaks, cracks, chafing, etc. Inspect disc brake pads for wear and rotors for surface condition. Inspect other brake parts, including calipers, parking brake, etc. You may need to have your brakes inspected more often if your driving habits or conditions result in frequent braking.

6-1 4

Part D: Recommended Fluids and Lubricants Fluids and lubricants identified below by name, part number or specification may be obtained from your dealer.

Engine Oil

Usage

Fluid/Lubricant

GM Power Steering Fluid (GM Part No. U.S. 1052884, in Canada 993294, or equivalent). DEXRON-Ill Automatic Transmission Fluid. Mulit-Purpose Lubricant, Superlube (GM Part No. U.S. 12346241, in Canada 10953474, or equivalent). Lubriplate Lubricant Aerosol (GM Part No. U.S. 12346293, in Canada 992723, or equivalent) or lubricant meeting requirements of NLGl #2, Category LB or GC-LB.

Power Steering

System Automatic Transaxle Key Lock Cylinders Hood Latch Assembly, Secondary Latch, Pivots, Spring Anchor and Release

Pawl

Engine Coolant

water and use only DEX-COOL@ Coolant. See Engine Coolant on

Washer Solvent

U I V I U ~ l l K l e ~ l l VVdSlIel 3UIV€2llL UI equivalent.

Hood and Door

Hinges

Weatherstrip Conditioning

Multi-Purpose Lubricant, Superlube (GM Part No. U.S. 12346241, in Canada 109435474, or equivalent). Dielectric Silicone Grease (GM Part No. U.S. 12345579, in Canada 1974984, or equivalent).

6-1 5

Part E: Maintenance Record

After the scheduled services are performed, record the date, odometer reading and who performed the service and any additional information from “Owner Checks and Services” or “Periodic Maintenance” on the following record pages. Also, you should retain all maintenance receipts.

Maintenance Record

6-1 6

Maintenance Record (cont’d)

6-1 7

Maintenance Record (cont’d)

6-1 8

Section 7 Customer Assistance Information

Customer Assistance Information

..... 7.2 Customer Satisfaction Procedure ................... 7.2 Customer Assistance for Text Telephone

..........

(TTY) Users ...............................................

7.3 Customer Assistance Off ices ............................ 7.4 GM Mobility Program for Persons with

Disabilities .................................................. 7-5 Roadside Assistance Program .......................... 7.5

Courtesy Transportation .................................. Reporting Safety Defects to the United States Government ..............................................

-7-7

-7-8

Reporting Safety Defects to the Canadian

Government ............................................... 7.9 Reporting Safety Defects to General Motors ....... 7.9 Service Publications Ordering Information ........... 7.9

7- 1

Customer Assistance Information

Customer Satisfaction Procedure Your satisfaction and goodwill are important to your dealer and to Chevrolet. Normally, any concerns with the sales transaction or the operation of your vehicle will be resolved by your dealer’s sales or service departments. Sometimes, however, despite the best intentions of all concerned, misunderstandings can occur. If your concern has not been resolved to your satisfaction, the following steps should be taken:

STEP ONE: Discuss your concern with a member of dealership management. Normally, concerns can be quickly resolved at that level. If the matter has already been reviewed with the sales, service or parts manager, contact the owner of the dealership or the general manager.

STEP TWO: If after contacting a member of dealership management, it appears your concern cannot be resolved by the dealership without further help, contact the Chevrolet Customer Assistance Center by calling 1-800-222-1020. In Canada, contact GM of Canada Customer Communication Centre in Oshawa by calling 1-800-263-3777 (English) or 1-800-263-7854 (French). We encourage you to call the toll-free number in order to give your inquiry prompt attention. Please have the following information available to give the Customer Assistance Representative:

Vehicle Identification Number (This is available from the vehicle registration or title, or the plate at the top left of the instrument panel and visible through the windshield.) Dealership name and location Vehicle delivery date and present mileage

When contacting Chevrolet, please remember that your concern will likely be resolved at a dealer’s facility. That is why we suggest you follow Step One first if you have a concern.

7-2

STEP THREE: Both General Motors and your dealer are committed to making sure you are completely satisfied with your new vehicle. However, if you continue to remain unsatisfied after following the procedure outlined in Steps One and Two, you should file with the GMIBBB Auto Line Program to enforce any additional rights you may have. Canadian owners refer to your Warranty and Owner Assistance Information booklet for information on the Canadian Motor Vehicle Arbitration Plan (CAMVAP). The BBB Auto Line Program is an out of court program administered by the Council of Better Business Bureaus to settle automotive disputes regarding vehicle repairs or the interpretation of the New Vehicle Limited Warranty. Although you may be required to resort to this informal dispute resolution program prior to filing a court action, use of the program is free of charge and your case will generally be heard within 40 days. If you do not agree with the decision given in your case, you may reject venue for relief available to you.

it and proceed with any other

You may contact the BBB using the toll-free telephone number or write them at the following address: BBB Auto Line Council of Better Business Bureaus, Inc. 4200 Wilson Boulevard Suite 800 Arlington, VA 22203-1 804 Telephone: 1-800-955-51 00 This program is available in all 50 states and the District of Columbia. Eligibility is limited by vehicle age, mileage and other factors. General Motors reserves the right to change eligibility limitations and/or discontinue its participation in this program. Customer Assistance for Text Telephone (TTY) Users To assist customers who are deaf, hard of hearing, or speech-impaired and who use Text Telephones (TTYs), Chevrolet has TTY equipment available at its Customer Assistance Center. Any TTY user can commtmicate with Chevrolet by dialing: 1 -800-833-CHEV (2438). (TTY users in Canada can dial 1-800-263-3830.)

7-3

Customer Assistance Off ices Chevrolet encourages customers to call the toll-free number for assistance. If a US. customer wishes to write to Chevrolet, the letter should be addressed to Chevrolet's Customer Assistance Center. United States Chevrolet Motor Division Chevrolet Customer Assistance Center

1-800-222-1 020 1-800-833-2438 (For Text Telephone devices (TTYs)) Roadside Assistance: 1 -800-CHEV-USA (243-8872) Fax N um ber: 3 1 3-38 1 -0022 From Puerto Rico: 1-800-496-9992 (English) 1-800-496-9993 (Spanish) Fax Number: 31 3-381 -0022 From U.S. Virgin Islands: 1-800-496-9994 FmNumber: 31 3-381 -0022

( .

Canada General Motors of Canada Limited Customer Communication Centre, 163-005 1908 Colonel Sam Drive Oshawa, Ontario L1 H 8P7 1-800-263-3777 (English) 1 -800-263-7854 (French) 1-800-263-3830 (For Text Telephone devices (TTYs)) Roadside Assistance: 1-800-268-6800 All Overseas Locations Please contact the local General Motors Business Unit. Mexico, Central America and Caribbean IsIands/Countries (Except Puerto Rico and US. Virgin Islands) General Motors de Mexico, S. de R.L. de C.V. Customer Assistance Center Paseo de la Reforma # 2740 Col. Lomas de Bezares C.P. 11910 Mexico, D.F. 01 -800-508-0000 Long Distance: 01 1-52-53 29 0 800

7-4

GM Mobility Program for Persons with Disabilities

This program, available to qualified applicants, can reimburse you up to $1,000 toward aftermarket driver or passenger adaptive equipment you may require for your vehicle (hand controls, wheelchair/scooter lifts, etc.).

This program can also provide you with free resource information, such as area driver assessment centers and mobility equipment installers. The program is available for a limited period of time from the date of vehicle purchase/lease. See your dealer for more details or call iile Givi ivivbiiiiy Assisiance Zenier ai: i 466-323-9935. Text telephone (TTY) users, call 1-800-833-9935. GM of Canada also has a Mobility Program. Call 1-800-GM-DRIVE (463-7483) for details. All TTY users call 1-800-263-3830.

Roadside Assistance Program To enhance Chevrolet's strong commitment to customer satisfaction, Chevrolet is excited to announce the establishment of the Chevrolet Roadside Assistance Center. As the owner of a 2003 Chevrolet, membership in Roadside Assistance is free. Roadside Assistance is available 24 hours a day, 365 days a year, by calling 1-800-CHEV-USA (243-8872). This toll-free number will provide you over-the-phone roadside assistance with minor mechanical problems. If your problem cannot be resolved over the phone, our advisors have access to a nationwide network of dealer recommended service providers. Roadside membership is free; however some services may incur costs. Roadside offers two levels of service to the customer, Basic Care and Courtesy Care: Roadside Basic Care provides: 0 Toll-free number, 1 -800-CHEV-USA (243-8872), tnvt tnlnnh-nn I T T V \ m l ~ n r c -nil I 0 0 0 0013 r l A Q 0 \ I I I UJbIJ, U U l l b u n & r u l u p l I", 1- Free towing for warranty repairs Basic over-the-phone technical advice Available dealer services at reasonable costs (i.e., wrecker services, locksmith/key service, glass repair, etc.)

I Uuu-uud-L-rUu

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Roadside Courtesy Care provides:

Roadside Basic Care services (as outlined previously) Plus: FREE Non-Warranty Towing (to the closest dealer from a legal roadway) FREE Locksmith/Key Service (when keys are lost on the road or locked inside) FREE Flat Tire Service (spare installed on the road) FREE Jump Start (at home or on the road) FREE Fuel Delivery ($5 of fuel delivered on the road)

Chevrolet offers Courtesy Transportation for customers needing warranty service. Courtesy Transportation will be offered in conjunction with the coverage provided by the Bumper-to-Bumper New Vehicle Limited Warranty to eligible purchasers of 2003 Chevrolet passenger cars and light duty trucks. (See your selling dealer for details.) Courtesy Care is available to retail and retail lease customers operating 2003 and newer Chevrolet vehicles for a period of 3 years/36,000 miles (60 000 km), whichever occurs first. All Courtesy Care services must be pre-arranged by Chevrolet Roadside or dealer service management.

7-6

Basic Care and Courtesy Care are not part of or included in the coverage provided by the New Vehicle Limited Warranty. Chevrolet reserves the right to modify or discontinue Basic Care and Courtesy Care at any time. The Roadside Assistance Center uses companies that will provide you with quality and priority service. When roadside services are required, our advisors will explain any payment obligations that may be incurred for utilizing outside services. For prompt assistance when calling, please have the following available to give to the advisor; Vehicle Identification Number (VIN) License plate number Vehicle color Vehicle location Telephone number where you can be reached Vehicle mileage Description of problem

Canadian Roadside Assistance Vehicles purchased in Canada have an extensive Roadside Assistance program accessible from anywhere in Canada or the United States. Please refer to the Warranty and Owner Assistance information book.

Courtesy Transportation Chevrolet has always exemplified quality and value in its offering of motor vehicles. To enhance your ownership experience, we and our participating dealers are proud to offer Courtesy Transportation, a customer support program for new vehicles. The Courtesy Transportation program is offered to retail purchase/lease customers in conjunction with the Bumper-to-Bumper coverage provided by the New Vehicle Limited Warranty. Several transportation options are available when warranty repairs are required. This will reduce your inconvenience during warranty repairs. Plan Ahead When Possible When your vehicle requires warranty service, you should contact your dealer and request an appointment. By scheduling a service appointment and advising your service consultant of your transportation needs, your dealer can help minimize your inconvenience. If y~;? ~ ; ~ ~ i ~ ~ z : h ~ se--;jcz department immediately, keep driving it until it can be scheduled for service, unless, of course, the problem is safety-related. If it is, please call your dealership, let them know this, and ask for instructions. If the dealer requests that you simply drop the vehicle off for service, you are urged to do so as early in the work day as possible to allow for same day repair.

c ~ ; ; ~ t b~ S~~E=L;~E= i;:~

Transportation Options

Warranty service can generally be completed while you wait. However, if you are unable to wait Chevrolet helps minimize your inconvenience by providing several transportation options. Depending on the circumstances, your dealer can offer you one of the following: Shuttle Service Participating dealers can provide you with shuttle service to get you to your destination with minimal interruption of your daily schedule. This includes a one way shuttle ride to a destination up to 10 miles from the dealership. Public Transportation or Fuel Reimbursement If your vehicle requires overnight warranty repairs, reimbursement up to $30 per day (five day maximum) may be available for the use of public transportation bus. ii-1 adiiiiiul I , si IuuiLi yuu ar rar lye