2003 Chevrolet Malibu Owners Manual

7. Wipe with a clean cloth and let dry.

Special Fabric Cleaning Problems Stains caused by such things as catsup, coffee (black), egg, fruit, fruit juice, milk, soft drinks, vomit, urine and blood can be removed as follows: 1. Carefully scrape off excess stain, then sponge the

soiled area with cool water.

2. If a stain remains, follow the cleaner instructions

described earlier.

3. If an odor lingers after cleaning vomit or urine,

treat the area with a watedbaking soda solution: 1 teaspoon (5 ml) of baking soda to 1 cup (250 ml) of lukewarm water.

4. Let dry. Stains caused by candy, ice cream, mayonnaise, chili sauce and unknown stains can be removed as follows: 1. Carefully scrape off excess stain. 2. Clean with cool water and allow to dry completely. 3. If a stain remains, follow the cleaner instructions

r l # . m r . ” : L h r f U G ~ U I lueu caI I I G I .

--“I:-”

5-73

Vinyl Use warm water and a clean cloth. 0 Rub with a clean, damp cloth to remove dirt.

You may have to do this more than once. Things like tar, asphalt and shoe polish will stain if you don’t get them off quickly. Use a clean cloth and vinyl/leather cleaner. See your dealer for this product.

Leather Use a soft cloth with lukewarm water and a mild soap or saddle soap and wipe dry with a soft cloth. Then, let the leather dry naturally. Do not use heat to dry. 0 For stubborn stains, use a leather cleaner. See your

dealer for this product,

6 Never use oils, varnishes, solvent-based or abrasive cleaners, furniture polish or shoe polish on leather.

0 Soiled or stained leather should be cleaned

immediately. If dirt is allowed to work into the finish, it can harm the leather.

Top of the Instrument Panel Use only mild soap and water to clean the top surfaces of the instrument panel. Sprays containing silicones or waxes may cause annoying reflections in the windshield and even make it difficult to see through the windshield under certain conditions. Interior Plastic Components Use only a mild soap and water solution on a soft cloth or sponge. Commercial cleaners may affect the surface finish. Glass Surfaces Glass should be cleaned often. GM Glass Cleaner or a liquid household glass cleaner will remove normal tobacco smoke and dust films on interior glass. See GM Vehicle Care/Appearance Materials on page 5-78. Notice: Don’t use abrasive cleaners on glass, because they may cause scratches. Avoid placing decals on the inside rear window, since they may have to be scraped off later. If abrasive cleaners are used on the inside of the rear window, an electric defogger element may be damaged. Any temporary license should not be attached across the defogger grid.

5-74

Care of Safety Belts Keep belts clean and dry.

Do not bleach or dye safety belts. If you do, it may severely weaken them. In a crash, they might not be able to provide adequate protection. Clean safety belts only with mild soap and lukewarm water.

-Weatherstrips Silicone grease on weatherstrips will make them last longer, seal better, and not stick or squeak. Apply silicone grease with a clean cloth at least every six months. During very cold, damp weather more frequent application may be required. See Part D: Recommended Fluids and Lubricants on page 6-22.

Cleaning the Outside of Your Vehicle The paint finish on your vehicle provides beauty, depth of color, gloss retention and durability. Washing Your Vehicle The best way to preserve your vehicle’s finish is to keep it clean by washing it often with lukewarm or cold water. Don’t wash your vehicle in the direct rays of the sun. Use a car washing soap. Don’t use strong soaps or chemical detergents. Be sure to rinse the vehicle well, removing all soap residue completely. You can get GM-approved cleaning products from your dealer. See GM Vehicle Care/Appearance Materials on page 5-78. Don’t use cleaning agents that are petroIeurn based, or that contain acid or abrasives. All cleaning agents should be flushed promptly and not allowed to dry on the surface, or they could stain. Dry the finish with a soft, clean chamois or an all-cotton towel to avoid surface scratches and water spotting. High pressure car washes may cause water to enter your vehicie.

5-75

Cleaning Exterior LarnpsLenses Use only lukewarm or cold water, a soft cloth and a car washing soap to clean exterior lamps and lenses. Follow instructions under “Washing Your Vehicle.” Finish Care Occasional waxing or mild polishing of your vehicle by hand may be necessary to remove residue from the paint finish. You can get GM-approved cleaning products from your dealer. See GM Vehicle Care/Appearance Materials on page 5-78. Your vehicle has a “basecoaflclearcoat” paint finish. The clearcoat gives more depth and gloss to the colored basecoat. Always use waxes and polishes that are non-abrasive and made for a basecoaflclearcoat paint finish. Notice: Machine compounding or aggressive polishing on a basecoatlclearcoat paint finish may dull the finish or leave swirl marks. Foreign materials such as calcium chloride and other salts, ice melting agents, road oil and tar, tree sap, bird droppings, chemicals from industrial chimneys, etc., can damage your vehicle’s finish if they remain on painted surfaces. Wash the vehicle as soon as

possible. If necessary, use non-abrasive cleaners that are marked safe for painted surfaces to remove foreign matter. Exterior painted surfaces are subject to aging, weather and chemical fallout that can take their toll over a period of years. You can help to keep the paint finish looking new by keeping your vehicle garaged or covered whenever possible. Windshield and Wiper Blades If the windshield is not clear after using the windshield washer, or if the wiper blade chatters when running, wax, sap or other material may be on the blade or windshield. Clean the outside of the windshield with a full-strength glass cleaning liquid. The windshield is clean if beads do not form when you rinse it with water. Grime from the windshield will stick to the wiper blades and affect their performance. Clean the blade by wiping vigorously with a cloth soaked in full-strength windshield washer solvent. Then rinse the blade with water. Check the wiper blades and clean them as necessary; replace blades that look worn.

5-76

Aluminum Wheels Keep your wheels clean using a soft clean cloth with mild soap and water. Rinse with clean water. After rinsing thoroughly, dry with a soft clean towel. A wax may then be applied. The surface of these wheels is similar to the painted surface of your vehicle. Don’t use strong soaps, chemicals, abrasive polishes, abrasive cleaners, cleaners with acid, or abrasive cleaning brushes on them because you could damage the surface. Do not use chrome polish on aluminum wheels. Don’t take your vehicle through an automatic car wash that has silicone carbide tire cleaning brushes. These brushes can also damage the surface of these wheels. Ti res To clean your tires, use a stiff brush with tire cleaner. Notice: When applying a tire dressing, always care to wipe off any overspray or splash from all painted surfaces on the body or wheels of the vehicle. Petroleum-based products may damage the paint finish and tires.

take

Sheet Metal Damage If your vehicle is damaged and requires sheet metal repair or replacement, make sure the body repair shop applies anti-corrosion material to parts repaired or replaced to restore corrosion protection. Original manufacturer replacement parts will provide the corrosion protection while maintaining the warranty. Finish Darr-i? Any stone chips, fractures or deep scratches in the finish should be repaired right away. Bare metal will corrode quickly and may develop into major repair expense. Minor chips and scratches can be repaired with touch-up materials avaliable from your dealer or other service outlets. Larger areas of finish damage can be corrected in your dealer’s body and paint shop.

5-77

Underbody Maintenance Chemicals used for ice and snow removal and dust control can collect on the underbody. If these are not removed, accelerated corrosion (rust) can occur on the underbody parts such as fuel lines, frame, floor pan and exhaust system even though they have corrosion protection. At least every spring, flush these materials from the underbody with plain water. Clean any areas where mud and debris can collect. Dirt packed in close areas of the frame should be loosened before being flushed. Your dealer or an underbody car washing system can do this for you. Chemical Paint Spotting Some weather and atmospheric conditions can create a chemical fallout. Airborne pollutants can fall upon and attack painted surfaces on your vehicle. This damage can take two forms; blotchy, ringlet-shaped discolorations, and small irregular dark spots etched into the paint surface. Although no defect in the paint job causes this, GM will repair, at no charge to the owner, the surfaces of new vehicles damaged by this fallout condition within 12 months or 12,000 miles (20 000 km) of purchase, whichever occurs first.

5-78

GM Vehicle Care/Appearance Materials

See your GM dealer for more information on purchasing the following products.

GM Vehicle Care/Appearance Materials

Description

Usage

Wax-Treated Tar and Road Oil Remover Chrome Cleaner and Polish White Sidewall Tire Cleaner

Vinyl Cleaner

I Glass Cleaner

Chrome and Wire Wheel Cleaner

Interior and exterior polishing cloth. Removes tar, road oil and asphalt. Use on chrome or stainless steel. Removes soil and black marks from whitewalls. Cleans vinyl tops, upholstery and convertible tops. Removes dirt, grime, smoke and fingerprints. Removes dirt and grime from chrome wheels and wire wheel covers.

GM Vehicle Carelappearance Materials

(cont’d)

GM Vehicle CarelAppearance Materials

(cont’d)

Finish Enhancer

Swirl Remover Polish

Cleaner Wax

Foaming Tire Shine-Low Gloss

fingerprints, and surface contaminants, Spray on wipe off. Removes swirl marks, fine scratches and other light surface contamination. Removes light scratches and protects finish. Cleans, shines and protects in one easy step, no wiping necessary.

I Wash Wax Concentrate

Usage Medium foaming shampoo. Cleans and lightly waxes. Biodegradable and phosphate free. Quickly and easily removes spots and stains from carpets, vinyl and cloth upholstery. Odorless spray odor eliminator used on fabrics, vinyl, leather and carpet.

r See your General Motors parts department for these I Odor Eiiminator

products. See Part D: Recommended Fluids and Lubricants on page 6-22.

5-79

Service Parts Identification Label You’ll find this label on the bottom of your spare tire cover. It’s very helpful if you ever need to order parts. On this label is:

your VIN, the model designation, paint information and a list of all production options and special equipment.

Be sure that this label is not removed from the vehicle.

Vehicle Identification

Vehicle Identification Number (VIN)

This is the legal identifier for your vehicle. It appears on a plate in the front corner of the instrument panel, on the driver’s side. You can see it if you look through the windshield from outside your vehicle. The VIN also appears on the Vehicle Certification and Service Parts labels and the certificates of title and registration. Engine Identification The 8th character in your VIN is the engine code. This code will help you identify your engine, specifications and replacement parts.

5-80

Electrical System

Add-on Electrical Equipment

Notice: Don’t add anything electrical to your vehicle unless you check with your dealer first. Some electrical equipment can damage your vehicle and the damage wouldn’t be covered by your warranty. Some add-on electrical equipment can keep other components from working as they should. Your vehicle has an air bag system. Before attempting to add anything electrical to your vehicle, see Servicing Your Air Bag-Equipped Vehicle on page 1-59. Headlamp Wiring The headlamp wiring is protected by fuses, one for each headlamp, in the fuse block. An electrical overload will cause the lamps to turn off. If this happens, have y n ~ t r hexilamp wirinz checked right away.

Windshield Wiper Fuses The windshield wiper motor is protected by an internal circuit breaker and a fuse. If the motor overheats due to heavy snow, etc., the wiper will stop until the motor cools. If the overload is caused by some electrical problem and not snow, etc., be sure to get it fixed. Power Windows and Other Power Options Circuit breakers in the fuse block protect the power windows and other power accessories. When the current load is too heavy, the circuit breaker opens and closes, protecting the circuit until the problem is fixed or goes away.

5-81

Fuses and Circuit Breakers The wiring circuits in your vehicle are protected from short circuits by a combination of fuses, circuit breakers and fusible thermal links in the wiring itself. Look at the silver-colored band inside the fuse. If the band is broken or melted, replace the fuse. Be sure you replace a bad fuse with a new one of the identical size and rating. If you ever have a problem on the road and don’t have a spare fuse, you can borrow one that has the same amperage. Just pick a feature of your vehicle that you can get along without - like the radio or cigarette lighter - and use its fuse, if it is the correct amperage. Replace it as soon as you can. There are three fuse blocks in your vehicle: two instrument panel fuse blocks and the engine compartment fuse block.

There is a fuse puller located on the engine compartment fuse block. It can be used to easily remove fuses from the fuse block.

The instrument panel fuse blocks are located at each end of the instrument panel. To access the fuses, open the fuse panel door by pulling out.

TO reinstall the door, insert the hooks at the front end first, then push the door into the instrument panel to secure it.

5-82

Instrument Panel Fuse Block (Driver's Side)

A. WIPER 8. TRUNK

REURFA

C. TURN LPS D. PWR MIRROR E. AIR BAG F. EFC BATT G. PCM ACC H. DR LOCK J. IPC/EFC ACC

MICRO

CIRCUIT PWR SEATS

MICRO RELAY

OR UNLOCK IJ

DR LOCK

DRIVERS

DR UNLOCK

Fuses

Usage \"'?'i;=k%rs Trunk Release and Remote Keyless Entry Turn Signals Power Mirrors

Fuses

MICRO RELAY TRUNK REL

CIRCUIT BRKR PWR SEATS MICRO RELAY DR UNLOCK MICRO RELAY

DR LOCK

MICRO RELAY DRIVERS DR

UNLOCK STOP LPS HAZARD LPS I PC/HVAC BATT

Usage Air Bag Body Function Control Module Powertrain Control Module (PCM) Door Locks Body Function Control Module/ Instrument Panel Cluster Remote Trunk Release

Power Seats

Door Locks

Door Locks

Door Locks

Stoplamps Hazard Lamps Instrument Panel Cluster, Climate Control

5-83

Instrument Panel Fuse Block (Passenger’s Side)

A. INST CPS B. CRUISE SW C. HVAC BLOWER D. CRUISE E FOG LPS F. INT LPS G. RDO BATT

H. SUNROOF /

Fuses

CIRCUIT BRKR PWR WNDWS MICRO RELAY

FOG LPS

Usage Instrument Panel Lights, Brightness Control Cruise Control Switches Climate Control System Cruise Control Fog Lamps Interior Lamps, Body Function Control Module Radio Sunroof Power Windows

Fog Lamps

5-84

Engine Compartment Fuse Block The engine compartment fuse block is located on the driver's side of the vehicle, near the engine air cleanedfilter. See Engine Compartment Overview on page 5-12 for more information on location.

Fuses

Usage Ignition Switch Right Electrical Center-Fog Lamps, Radio, Body Function Control Module, Interior Lamps Left Electrical Center-Stoplamps, Hazard Lamps, Body Function Control Module, Cluster, Climate Control System Anti-Lock Brakes Ignition Switch Not Used Left Electrical Center-Power Seats, Power Mirrors, Door Locks, Trunk Release and Remote Lock Control Cooling Fan #I

Relays

10 11 12 13 14

Usage Rear Defogger Not Used Not Used Cooling Fan #I HVAC Blower (Climate Control) Cooling Fan #2

5-85

Relays

15 16 17 18 19 20 . 21 22

Fuses 23-32

33 34

35 36 37

38 39

Usage Cooling Fan Air Conditioning Compressor Not Used Fuel Pump Automatic Headlamp System Automatic Headlamp System Horn Daytime Running Lamps (DRL)

Usage Spare Fuse Holder Rear Defogger Accessory Power Outlets, Cigar Lighter Generator Not Used Air Conditioning Compressor, Body Function Control Module Automatic Transaxle Powertrain Control Module (PCM), Ignition

Fuses

40 41 42

43 44 45 46 47

48 49 50 51 52 53 54 55 56 57

Usage Anti-Lock Brakes (ABS) Ignition System Back-up Lamps, Automatic Transaxle Shift Lock Control System Horn PCM Parking Lamps Climate Control System Canister Purge Valve, PCM, Exhaust Gas Recirculation, Heated Oxygen Sensor Fuel Pump Injectors Not Used Right Headlamp Left Headlamp Cooling Fan HVAC Blower (Climate Control) Not Used Cooling Fan #2 Ground Fuse Puller Not Used

5-86

Capacities and Specifications The following approximate capacities are given in English and metric conversions. Please refer to Part D: Recommended Fluids and Lubricants on page 6-22 for more information. All capacities are approximate. When adding, be sure to fill to the appropriate level, as recommended in this manual.

Application

Air Conditioning Refrigerant R134a Use Refrigerant Oil, R134a Systems Automatic Transaxle Complete Overhaul Coolinq System Engine Oil with Filter Fuel Tank

I Wheel

Nut

Capacities

Capacities

English 1.4 Ibs.

9.5 quarts 13.6 quarts 4.5 quarts 14.1 gallons

100 Ib-ft

Metric

0.6 kg

9.0 L 12.9 L 4.3 L 53.4 L 140 N*m

Engine Specifications

5-87

Normal Maintenance Replacement Parts

Engine Engine Oil Filter I SDark Pluas

Cleaner/Filter

Windshield Wiper Blades

Passenger’s Side Driver’s Side

*ACDelco@ part number.

Part

279C*

Number A1

P F47* 41-101*

19.0 inches (48.0 cm) 22.0 inches (56.0 cm)

5-88

Section 6 Maintenance Schedule

Maintenance Schedule ..................................... -6-2 Introduction ................................................... 6.2 Your Vehicle and the Environment .................... 6-2 Maintenance Requirements .............................. 6-2 How This Section is Organized ......................... 6-3 Part A: Scheduled Maintenance Services ........... 6-4 .................... 6-4 Using Your Maintenance Schedule Selecting the Right Schedule ........................... 6-5 Short Trip/City Scheduled Maintenance .............. 6-6 Long Trip/Highway Scheduled Maintenance ...... 6-12 Part B: Owner Checks and Services ................ 6-16 At Each Fuel Fill .......................................... 6-16 At Least Once 6-1 b

.................................

a Month

At Least Twice a Year ................................... 6.17 At Least Once a Year ................................... 6.17 Part C: Periodic Maintenance Inspections ......... 6.20 Steering, Suspension and Front Drive Axle

Boot and Seal Inspection ............................ 6.20 Exhaust System Inspection ............................ 6.20 Fuel System Inspection .................................. 6.21 Engine Cooling System Inspection ................... 6.21 Throttle System Inspection ............................. 6.21 Brake System Inspection ................................ 6.21 Part D: Recommended Fluids

and Lubricants .......................................... 6.22

Part E: Maintenance

Record

...........................

6.~3 nn

6- 1

Your Vehicle and the Enviranmmt Proper vehicle maintenance not only helps to keep your vehicle in good working condition, but also helps the environment. All recommended maintenance procedures are important. Improper vehicle maintenance can even affect the quality of the air we breathe. Improper fluid levels or the wrong tire inflation can increase the level of emissions from your vehicle. To help protect our environment, and to keep your vehicle in good condition, please maintain your vehicle properly. Maintenance Requirements Maintenance intervals, checks, inspections and recommended fluids and lubricants as prescribed in this manual are necessary to keep your vehicle in good working condition. Any damage caused by failure to follow recommended maintenance may not be covered by warranty.

Maintenance Schedule

Introduction

IMPORTANT: KEEP ENGINE OIL AT THE PROPER

LEVEL AND CHANGE AS

RECOMMENDED

Have you purchased the GM Protection Plan? The Plan supplements your new vehicle warranties. See your Warranty and Owner Assistance booklet or your dealer for details.

6-2

How This Section is Organized This maintenance schedule is divided into five parts: “Part A: Scheduled Maintenance Services” explains what to have done and how often. Some of these services can be complex, so unless you are technically qualified and have the necessary equipment, you should let your dealer’s service department or another qualified service center do these jobs.

Performing maintenance work on a vehicle “Part Can be dangerous. !fi trying to do Some jobs, you can be seriously injured. Do your own maintenance work only if you have the required know-how and the proper tools and equipment for the job. If you have any doubt, have a qualified technician do the work.

“Part B: Owner Checks and Services” tells you what should be checked and when. It also explains what you can easily do to help keep your vehicle in good condition. “Part 6: Periodic Maintenance Inspections” explains important inspections that your dealer’s service department or another qualified service center should perform. “Part D: Recommended Fluids and Lubricants” lists some recommended products necessary to help keep your vehicle properly maintained. These products, or their equivalents, should be used whether you do the work yourself or have it done.

E: Maintenance Record”

is a place for you to record and keep track of the maintenance performed on your vehicle. Keep your maintenance They may be needed warranty repairs.

to qualify your vehicle for

receipts.

If you want to get the service information, see Service Publications Ordering Information on page 7- IO.

6-3

Part A: Scheduled Maintenance Services In this part are scheduled maintenance services which are to be performed at the mileage intervals specified. Using Your Maintenance Schedule We at General Motors want to keep your vehicle in good working condition. But we don’t know exactly how you’ll drive it. You may drive short distances only a few times a week. Or you may drive long distances all the time in very hot, dusty weather. You may use your vehicle in making deliveries. Or you may drive it to work, to do errands or in many other ways. Because of the different ways people use their vehicles, maintenance needs may vary. You may need more frequent checks and replacements. So please read the following and note how you drive. If you have questions on how to keep your vehicle in good condition, see your dealer.

This part tells you the maintenance services you should have done and when you should schedule them. When you go to your dealer for your service needs, you’ll know that GM-trained and supported service people will perform the work using genuine GM parts. The proper fluids and lubricants to use are listed in Part D. Make sure whoever services your vehicle uses these. All parts should be replaced and all necessary repairs done before you or anyone else drives the vehicle. These schedules are for vehicles that:

carry passengers and cargo within recommended limits. You will find these on your vehicle’s Tire-Loading Information label. See Loading Your Vehicle on page 4-32. are driven on reasonable road surfaces within legal driving limits. use the recommended fuel. See Gasoline Octane on page 5-5.

6-4

Selecting the Right Schedule First you'll need to decide which of the two schedules is right for your vehicle. Here's how to decide which schedule to follow: Short Trip/City Definition Follow the Short Trip/City Scheduled Maintenance if any one of these conditions is true for your vehicle:

Most trips are less than 5 miles (8 km). This is particularly important when outside temperatures are below freezing.

0 Most trips include extensive idling (such as frequent

driving in stop-and-go traffic). You frequently tow a trailer or use a carrier on top of your vehicle. If the vehicle is used for delivery service, police, taxi or other commercial application.

One of the reasons you should follow this schedule if / n t ~ n n a v Q t a l l n l r r tlnhirln I rnrlnr ' 3 1 7 1 1 nf thacn rnnrlitinnc y v u uy"#u&k2 y v u , Y V 1 I I " I W U I ' U W I is that these conditions cause engine oil to break down sooner.

.I . V V V " " I . U # . I " I . "

U"/

"<

Short Trip/City Intervals Every 3,000 Miles (5 000 km): Engine Oil and Filter Change (or 3 months, whichever occurs first). Every 6,000 Miles (IO 000 km): Tire Rotation. Every 15,000 Miles (25 600 km): Engine Air Cleaner Filter Inspection, if driving in dusty conditions. Every 30,000 Miles (50 000 km): Engine Air Cleaner Filter Replacement. Every 50,000 Miles (83 000 km): Automatic Transaxle Service (severe conditions only). Every 100,000 Miles (166 000 km): Spark Plug Wire Inspection. Spark Plug Replacement. Every 150,000 Miles (240 000 km): Cooling System Service (or every 60 months, whichever occurs first). Engine Accessory Drive Belt Inspection. These intervals only summarize maintenance services. Be sure to follow the complete scheduled maintenance on the following pages.

6-5

Long Trip/Highway Definition Follow this scheduled maintenanceonly if none of the conditions from the Short Trip/City Scheduled Maintenance are true. Do not use this schedule if the vehicle is used for trailer towing, driven in a dusty area or used off paved roads. Use the Short TripKity schedule for these conditions. Driving a vehicle with a fully warmed engine under highway conditions will cause engine oil to break down slower. Long Trip/Highway intervals Every 7,500 Miles (12 500 km): Engine Oil and Filter Change (or every 12 months, whichever occurs first). Tire Rotation. Every 30,000 Miles (50 000 km): Engine Air Cleaner Filter Replacement. Every 50,000 Miles (83 000 km): Automatic Transaxle Service (severe conditions only). Every 100,000 Miles (166 000 km): Spark Plug Wire Inspection. Spark Plug Replacement. Every 150,000 Miles (240 000 km): Cooling System Service (or every 60 months, whichever occurs first). Engine Accessory Drive Belt Inspection. These intervals only summarize maintenance services. Be sure to follow the complete scheduled maintenance on the following pages. 6-6

Short Trip/City Scheduled Maintenance The services shown in this schedule up to 100,000 miles (1 66 000 km) should be repeated after 100,000 miles (166 000 km) at the same intervals for the life of this vehicle. The services shown at 150,000 miles (240 000 km) should be repeated at the same interval after 150,000 miles (240 000 km) for the life of this vehicle. See Part 8: Owner Checks and Services on page 6-16 and Part C: Periodic Maintenance Inspections on page 6-20. Footnotes t The U.S. Environmental Protection Agency or the California Air Resources Board has determined that the failure to perform this maintenance item will not nullify the emission warranty or limit recall liability prior to the completion of the vehicle 's useful life. We, however, urge that all recommended maintenance services be performed at the indicated intervals and the maintenance be recorded. + A good time to check your brakes is during tire rotation. See Brake System Inspection on page 6-21.

whichever occurs first). An Emission Control Service.

3,000 Miles (5 000 km) 0 Change engine oil and filter (or every 3 months, 6,000 Miles (IO 000 km) U Change engine oil and filter (or every 3 months,

whichever occurs first). An Emission Control Service.

0 Rotate tires. See Tire lnspection and Rotation

on page 5-54 for proper rotation pattern and additional information. (See footnote +,)

9,000 Miles (15 000 km) 0 Change engine oil and filter (or every 3 months,

whichever occurs first). An Emissim Control Service,

12,000 Miles (20 000 km) 0 Change engine oil and filter (or every 3 months,

whichever occurs first). An Emission Control Service.

0 Rotate tires. See Tire hspection and Rotation

on page 5-54 for proper rotation pattern and additional information. (See footnote +.)

15,000 Miles (25 000 km) U Change engine oil and filter (or every 3 months,

whichever occurs first). An Emission Control Service.

0 Inspect engine air cleaner filter if you are driving in dusty conditions. Replace filter if necessary. An Emission Control Service. (See footnote t.)

18,000 Miles (30 000 km) 0 Change engine oil and filter (or every 3 months,

whichever occurs first). An Emission Control Service.

0 Rotate tires. See Tire lnspection and Rotation

on page 5-54 for proper rotation pattern and additional information. (See footnote +-)

21,000 Miles (35 000 km) 0 Change engine oil and filter (or every 3 months,

whichever occurs first). An Emission Control Service.

24,000 Miles (40 000 km) 0 Change engine oil and filter (or every 3 months,

whichever occurs first). An Emission Control Service.

0 Rotate tires. See Tire lnspection and Rotation

on page 5-54 for proper rotation pattern and additional information. (See footnote +.)

6-7

27,000 Miles (45 000 km) 0 Change engine oil and filter (or every 3 months,

whichever occurs first). An Emission Control Service.

30,000 Miles (50 000 km) 0 Change engine oil and filter (or every 3 months,

whichever occurs first). An Emission Control Service. U Replace engine air cleaner filter. An Emission Control

Service.

0 Rotate tires. See Tire lnspection and Rotation on

page 5-54 for proper rotation pattern and additional information. (See footnote +.)

33,000 Miles (55 000 km) 0 Change engine oil and filter (or every 3 months,

whichever occurs first). An Emission Control Service.

36,000 Miles (60 000 km) 0 Change engine oil and filter (or every 3 months,

whichever occurs first). An Emission Control Service.

0 Rotate tires. See Tire lnspection and Rotation

on page 5-54 for proper rotation pattern and additional information. (See footnote +.)

6-8

39,000 Miles (65 000 km) 0 Change engine oil and filter (or every 3 months,

whichever occurs first). An Emission Control Service.

42,000 Miles (70 000 km) 0 Change engine oil and filter (or every 3 months,

whichever occurs first). An Emission Control Service.

U Rotate tires. See Tire lnspection and Rotation on page 5-54 for proper rotation pattern and additional information. (See footnote +,)

45,000 Miles (75 000 km) 0 Change engine oil and filter (or every 3 months,

whichever occurs first). An Emission Control Service.

0 Inspect engine air cleaner filter if you are driving in dusty conditions. Replace filter if necessary. An Emission Control Service. (See footnote f.)

48,000 Miles (80 000 km) U Change engine oil and filter (or every 3 months,

whichever occurs first). An Emission Control Service,

0 Rotate tires. See Tire lnspection and Rotation

on page 5-54 for proper rotation pattern and additional information. (See footnote +.)

50,000 Miles (83 000 km) 0 Change automatic transaxle fluid and filter if the

vehicle is mainly driven under one or more of these conditions:

- In heavy city traffic where the outside

temperature regularly reaches 90°F (32°C) or higher.

- In hilly or mountainous terrain. - When doing frequent trailer towing. - Uses such as found in taxi, police or delivery

service.

If you do not use your vehicle under any of these conditions, the fluid and filter do not require changing. 51,000 Miles (85 000 km) 0 Change engine oil and filter (or every 3 months,

~~

whichever occurs first). An Emission Control Service.

54,000 Miles (90 000 km) U Change engine oii ana iiiier (or every 3 montns,

whichever occurs first). An Emission Control Service.

0 Rotate tires. See Tire Inspection and Rotation

on page 5-54 for proper rotation pattern and additional information. (See footnote +,)

57,000 Miles (95 000 km) c1 Change engine oil and filter (or every 3 months,

whichever occurs first). An Emission Control Service.

60,000 Miles (100 000 km) 0 Change engine oil and filter (or every 3 months,

whichever occurs first). An Emission Control Service. 0 Replace engine air cleaner filter. An Emission Control

Service.

0 Rotate tires. See Tire Inspection and Rotation on

page 5-54 for proper rotation pattern and additional information. (See footnote +.)

63,000 Miles (105 000 km) 0 Change engine oil and filter (or every 3 months,

whichever occurs first). An Emission Control Service.

66,000 Miles (1 10 000 km) 0 Change engine oil and filter (or every 3 months,

whichever occurs first). An Emission Control Service.

0 Rotate tires. See Tire lnspection and Rotation

on page 5-54 for proper rotation pattern and additional information. (See footnote +.)

6-9

69,000 Miles (1 15 000 km) 0 Change engine oil and filter (or every 3 months,

whichever occurs first). An Emission Control Service.

72,000 Miles (120 000 km) U Change engine oil and filter (or every 3 months,

whichever occurs first). An Emission Control Service.

U Rotate tires. See Tire lnspection and Rotation

on page 5-54 for proper rotation pattern and additional information. (See footnote +.)

81,000 Miles (135 000 km) 0 Change engine oil and filter (or every 3 months,

whichever occurs first). An Emission Control Service.

84,000 Miles (140 000 km) 0 Change engine oil and filter (or every 3 months,

whichever occurs first). An Emission Control Service.

0 Rotate tires. See Tire lnspection and Rotation

on page 5-54 for proper rotation pattern and additional information. (See footnote t.)

75,000 Miles (125 000 km) 0 Change engine oil and filter (or every 3 months,

whichever occurs first). An Emission Control Service.

87,000 Miles (145 000 km) 0 Change engine oil and filter (or every 3 months,

whichever occurs first). An Emission Control Service.

U Inspect engine air cleaner filter if you are driving in dusty conditions. Replace filter if necessary. An Emission Control Service. (See footnote t.)

78,000 Miles (130 000 km) 0 Change engine oil and filter (or every 3 months,

whichever occurs first). An Emission Control Service.

0 Rotate tires. See Tire lnspection and Rotation

on page 5-54 for proper rotation pattern and additional information. (See footnote +.)

6-1 0

90,000 Miles (150 000 km) 0 Change engine oil and filter (or every 3 months,

whichever occurs first). An Emission Control Service. 0 Replace engine air cleaner filter. An Emission Control

Service.

U Rotate tires. See Tire lnspection and Rotation on

page 5-54 for proper rotation pattern and additional information. (See footnote +.)

93,000 Miles (155 000 km) 0 Change engine oil and filter (or every 3 months,

whichever occurs first). An Emission Control Service.

96,000 Miles (160 000 km) U Change engine oil and filter (or every 3 months,

whichever occurs first). An Emission Control Service.

0 Rotate tires. See Tire lnspection and Rotation

on page 5-54 for proper rotation pattern and additional information. (See footnote +.)

99,000 Miles (165 000 km) 0 Change engine oil and filter (or every 3 months,

whichever occurs first). An Emission Control Service.

100,000 Miles (1 66 000 km) U Inspect spark plug wires. An Emission Control

Service.

0 Replace spark plugs. An Emission Control Service.

U Change automatic transaxle fluid and filter if the

vehicle is mainly driven under one or more of these conditions:

- In heavy city traffic where the outside

temperature regularly reaches 90°F (32°C) or higher.

- In hilly or mountainous terrain. - When doing frequent trailer towing. - Uses such as found in taxi, police or delivery

service.

If you do not use your vehicle any of these conditions, the fluid and filter do not require changing. 150,000 Miles (240 000 km) c1 Drain, flush and refill cooling system (or every

60 months since last service, whichever occurs first). See Engine Coolant on page 5-19 for what to use. Inspect hoses. Clean radiator, condenser, pressure cap and neck. Pressure test the cooling system and pressI1r-e cap An Fmksinn Cnntt-nl .Service

0 Inspect engine accessory drive belt. An Emission

Control Service.

6-1 1

Long Trip/Highway Scheduled Maintenance

The services shown in this schedule up to 100,000 miles (1 66 000 km) should be repeated after 100,000 miles (1 66 000 km) at the same intervals for the life of this vehicle. The services shown at 150,000 miles (240 000 km) should be repeated at the same interval after 150,000 miles (240 000 km) for the life of this vehicle. See Part B: Owner Checks and Services on page 6- 16 and Part C: Periodic Maintenance Inspections on page 6-20. Footnotes t The U.S. Environmental Protection Agency or the California Air Resources Board has determined that the failure to perform this maintenance item will not nullify the emission warranty or limit recall liability prior to the completion of the vehicle 's useful life. We, however, urge that all recommended maintenance services be performed at the indicated intervals and the maintenance be recorded. + A good time to check your brakes is during tire rotation. See Brake System Inspection on page 6-21.

6-1 2

7,500 Miles (1 2 500 km) 0 Change engine oil and filter (or every 12 months,

whichever occurs first). An Emission Control Service.

0 Rotate tires. See Tire Inspection and Rotation on

page 5-54 for proper rotation pattern and additional information. (See footnote +.)

15,000 Miles (25 000 km) 0 Change engine oil and filter (or every 12 months,

whichever occurs first). An Emission Control Service.

0 Rotate tires. See Tire Inspection and Rotation on

page 5-54 for proper rotation pattern and additional information. (See footnote +.I

22,500 Miles (37 500 km) CI Change engine oil and filter (or every 12 months,

whichever occurs first). An Emission Control Service.

U Rotate tires. See Tire Inspection and Rotation on

page 5-54 for proper rotation pattern and additional information. (See footnote +.)

30,000 Miles (50 000 km) 0 Change engine oil and filter (or every 12 months,

whichever occurs first). An Emission Control Service.

U Rotate tires. See Tire Inspection and Rotation on

page 5-54 for proper rotation pattern and additional information. (See footnote +.)

0 Replace engine air cleaner filter. An Emission

Control Service.

37,500 Miles (62 500 km) U Change engine oil and filter (or every 12 months,

whichever occurs first). An Emission Control Service.

0 Rotate tires. See Tire Inspection and Rotation on

page 5-54 for proper rotation pattern and additional information. (See footnote +.)

45,000 Miles (75 000 km) 0 Change engine oil and filter (or every 12 months,

whichever occurs first). An Emission Control Service.

U Rotate tires. See Tire Inspection and Rotation on

page 5-54 for proper rotation pattern and additional information. (See footnote +,)

50,000 Miles (83 000 km) 0 Change automatic transaxle fluid and filter if the

vehicle is mainly driven under one or more of these conditions:

- In heavy city traffic where the outside

temperature regularly reaches 90°F (32°C) or higher.

- In hilly or mountainous terrain. - When doing frequent trailer towing. - Uses such as found in taxi, police or delivery

service.

If you do not use your vehicle under any of these conditions, the fluid and filter do not require changing. 52,500 Miles (87 500 km) 0 Change engine oil and filter (or every 12 months,

whichever occurs first). An Emission Control Service.

U Rotate tires. See Tire Inspection and Rotation on nann K - K A f n v n r n n n r rntrrti-n n m + + n v m Qnrl c-,rlA;+~-nmi yuyw u V T ( V I y ~ u y ~ t information. (See footnote +.)

I ~ U L L G - I I I UIIU uuuIltuI~u~

IWLUIIWI

6-1 3

60,000 Miles (100 000 km) 0 Change engine oil and filter (or every 12 months,

whichever occurs first). An Emission Control Service.

0 Rotate tires. See Tire lnspection and Rotation on

page 5-54 for proper rotation pattern and additional information. (See footnote +.)

0 Replace engine air cleaner filter. An Emission

Control Service.

67,500 Miles (112 500 km) U Change engine oil and filter (or every 12 months,

whichever occurs first). An Emission Control Service.

0 Rotate tires. See Tire lnspection and Rotation on

page 5-54 for proper rotation pattern and additional information. (See footnote +.)

75,000 Miles (125 000 km) 0 Change engine oil and filter (or every 12 months,

whichever occurs first). An Emission Control Service.

0 Rotate tires. See Tire lnspection and Rotation on

page 5-54 for proper rotation pattern and additional information. (See footnote +.)

6-1 4

82,500 Miles (137 500 km) 0 Change engine oil and filter (or every 12 months,

whichever occurs first). An Emission Control Service.

0 Rotate tires. See Tire lnspection and Rotation on

page 5-54 for proper rotation pattern and additional information. (See footnote +.)

90,000 Miles (150 000 km) 0 Change engine oil and filter (or every 12 months,

whichever occurs first). An Emission Control Service. 0 Replace engine air cleaner filter. An Emission Control

Service.

0 Rotate tires. See Tire lnspection and Rotation on

page 5-54 for proper rotation pattern and additional information. (See footnote +.)

97,500 Miles (162 500 km) 0 Change engine oil and filter (or every 12 months,

whichever occurs first). An Emission Control Service.

U Rotate tires. See Tire lnspection and Rotation on

page 5-54 for proper rotation pattern and additional information. (See footnote +.)

150,000 Miles (240 000 km) 0 Drain, flush and refill cooling system (or every

60 months since last service, whichever occurs first). See Engine Coolant on page 5-19 for what to use. Inspect hoses. Clean radiator, condenser, pressure cap and neck. Pressure test the cooling system and pressure cap. An Emission Control Service. 0 Inspect engine accessory drive belt. An Emission

Control Service.

100,000 Miles (166 000 km) 0 Inspect spark plug wires. An Emission Control

Service.

0 Replace spark plugs. An Emission Control Service. 0 Change automatic transaxle fluid and filter if the

vehicle is mainly driven under one or more of these conditions:

- In heavy city traffic where the outside

temperature regularly reaches 90°F (32°C) or higher.

- In hilly or mountainous terrain. - When doing frequent trailer towing. - Uses such as found in taxi, police or delivery

service.

If you do not use your vehicle under any of these conditions, the fluid and filter do not require changing.

6-1 5

Part B: Owner Checks and Services Listed in this part are owner checks and services which should be performed at the intervals specified to help ensure the safety, dependability and emission control performance of your vehicle. Be sure any necessary repairs are completed at once. Whenever any fluids or lubricants are added to your vehicle, make sure they are the proper ones, as shown in Part D. At Each Fuel Fill It is important for you or a service station attendant to perform these underhood checks at each fuel fill. Engine Oil Level Check Check the engine oil level and add the proper oil if necessary. See Engine Oil on page 5-13 for further details.

.?<.Z

Engine Coolant Level Check Check the engine coolant level and add DEX-COOL@ coolant mixture if necessary. See Engine Coolant on page 5- 19 for further details. Windshield Washer Fluid Level Check Check the windshield washer fluid level in the windshield washer tank and add the proper fluid if necessary. See W&c&&eLd w&gl,f/q&! Qfipage 5-33 for further details. At Least Once a Month Tire Inflation Check Make sure tries are inflated to the correct pressures. Don’t forget to check your spare tire. See Tires on page 5-52 for further details. Cassette Deck Service Clean cassette deck. Cleaning should be done every 50 hours of tape play. See Audio Systern(s) on page 3-38 for further details.

6-1 6

At Least Twice a Year Restraint System Check Make sure the safety belt reminder light and all your belts, buckles, latch plates, retractors and anchorages are working properly. Look for any other loose or damaged safety belt system parts. If you see anything that might keep a safety belt system from doing its job, have it repaired. Have any torn or frayed safety belts replaced. Also look for any opened or broken air bag coverings, and have them repaired or replaced. (The air bag system does not need regular maintenance.)

Inspect wiper blades for wear or cracking. Replace blade inserts that appear worn or damaged or that streak or miss areas of the windshield. Also see Cleaning the Outside of Your Vehicle on page 5-75.

Weatherstrip Lubrication Silicone grease on weatherstrips will make them last longer, seal better, and not stick or squeak. Apply silicone grease with a clean cloth. During very cold, damp weather more frequent application may be required. See Part D: Recommended Fluids and Lubricants on page 6-22. Automatic Transaxle Inspection It is not necessary to check the transaxle fluid level. A transaxle fluid leak is the only reason for fluid loss. Check for leaks. If a leak occurs, take the vehicle to your dealer and have it repaired as soon as possible. At Least Once a Year Key Lock Cylinders Service Lubricate the key lock cylinders with the lubricant specified in Part D. en--.:-- P w u y LUUl lLCaLlUlI 3 G I Vlcit: D-J.. I ..In.d:n-a:-.n Lubricate all the body door hinges and latches, including those for the hood and trunk lid. Part D tells you what to use. More frequent lubrication may be required when exposed to a corrosive environment.

6-1 7

Starter Switch Check

Automatic Transaxle Shift Lock Control System Check

When you are doing this check, the vehicle could move suddenly. If it does, you or others could be injured. Follow the steps below.

1. Before you start, be sure you have enough room

around the vehicle.

2. Firmly apply both the parking brake and the regular

brake. See Parking Brake on page 2-25 if necessary. Do not use the accelerator pedal, and be ready to turn off the engine immediately if it starts.

3. Try to start the engine in each gear. The starter should work only in PARK (P) or NEUTRAL (N). If the starter works in any other position, your vehicle needs service.

When you are doing this check, could move suddenly. If it does, you or others could be injured. Follow the steps below.

le vehicle

1. Before you start, be sure you have enough room

around the vehicle. It should be parked on a level surface.

2. Firmly apply the parking brake. See Parking Brake

on page 2-25 if necessary. Be ready to apply the regular brake immediately if the vehicle begins to move.

3. With the engine off, turn the key to the ON position,

but don’t start the engine. Without applying the regular brake, try to move the shift lever out of PARK (P) with normal effort. If the shift lever moves out of PARK (P), your vehicle needs service.

6-1 8

Ignition Transaxle Lock Check While parked, and with the parking brake set, try to turn the ignition key to OFF in each shift lever position. The key should turn to OFF only when the shift lever is in PARK (P). On all vehicles, the key should come out only in QFF. Parking Brake and Automatic Transaxle Park (P) Mechanism Check

When you are doinb ,his check, your vehicle could begin to move. You or others could be injured and property could be damaged. Make sure there is room in front of your vehicle in case it begins to roil. Be ready to apply the regular brake at once should the vehicle begin to move.

Park on a fairly steep hill, with the vehicle facing downhill. Keeping your foot on the regular brake, set the parking brake. 0 To check the parking brake’s holding ability: With the

engine running and transaxle in NEUTRAL (N), slowly remove foot pressure from the regular brake pedal. Do this until the vehicle is held by the parking brake only.

0 To check the PARK (P) mechanism’s holding ability:

With the engine running, shift to PARK (P). Then release the parking brake followed by the regular brake.

Underbody Flushing Service At least every spring, use plain water to flush any corrosive materials from the underbody. Take care to clean thoroughly any areas where mud and other debris can collect.

6-1 9

Part C: Periodic Maintenance Inspections Listed in this part are inspections and services which should be performed at least twice a year (for instance, each spring and fall). You should let your dealer’s service department or other qualified service center do these jobs. Make sure any necessary repairs are completed at once. Proper procedures to perform these services may be found in a service manual. See Service Publications Ordering Information on page 7- 10.

Steering, Suspension and Front Drive Axle Boot and Seal Inspection Inspect the front and rear suspension and steering system for damaged, loose or missing parts, signs of wear or lack of lubrication. Inspect the power steering lines and hoses for proper hook-up, binding, leaks, cracks, chafing, etc. Clean and then inspect the drive axle boot seals for damage, tears or leakage. Replace seals if necessary. Exhaust System Inspection Inspect the complete exhaust system. Inspect the body near the exhaust system. Look for broken, damaged, missing or out-of-position parts as well as open seams, holes, loose connections or other conditions which could cause a heat build-up in the floor pan or could let exhaust fumes into the vehicle. See Engine Exhaust on page 2-28.

6-20

Fuel System Inspection Inspect the complete fuel system for damage or leaks. Engine Cooling System Inspection Inspect the hoses and have them replaced if they are cracked, swollen or deteriorated. Inspect all pipes, fittings and clamps; replace as needed. Clean the outside of the radiator and air conditioning condenser. To help ensure proper operation, a pressure test of the cooling system and pressure cap is recommended at least once a year.

Throttle System Inspection Inspect the throttle system for interference or binding, and for damaged or missing parts. Replace parts as needed. Replace any components that have high effort or excessive wear. Do not lubricate accelerator and cruise control cables. Brake System Inspection Inspect the complete system. Inspect brake lines and hoses for proper hook-up, binding, leaks, cracks, chafing, etc. Inspect disc brake pads for wear and rotors for surface condition. Also inspect drum brake linings for wear and cracks. Inspect other brake parts, including drums, wheei cyiinders, caiipers, parking brake, etc. The parking brake is self-adjusting and no manual adjustment is required. You may need to have your brakes inspected more often if your driving habits or conditions result in frequent braking.

6-2 1

Part D: Recommended Fluids and Lubricants Fluids and lubricants identified below by name, part number or specification may be obtained from your dealer.

Usaae

Engine Oil

Engine Coolant

Fluidkubricant

Engine oil with the American Petroleum Institute Certified for Gasoline Engines starburst symbol of the proper viscosity. To determine the preferred viscosity for your vehicle’s engine, see Engine Oil on Daae 5- 13. 50/50 mixture of clean, drinkable water and use only DEX-COOL@ Coolant. See Engine Coolant on pacle 5- 19. Delco Supreme 11 Brake Fluid or equivalent DOT-3 brake fluid. GM Optikleen Washer Solvent or

Hydraulic Brake System Windshield Washer Solvent equivalent.

Usaae

Power Steering System Automatic Transaxle Key Lock Cylinders Hood Latch Assembly, Secondary Latch, Pivots, Spring Anchor and Release Pawl

Hood and Door Hinges

Weatherstrip ‘Onditioning

Fluid/Lubricant GM Power Steering Fluid (GM Part No. U S . 1052884, in Canada 993294. or eauivalent). DEXRON-Ill Automatic Transmission Fluid. Mulit-Purpose Lubricant, Superlube (GM Part No. U.S. 12346241, in Canada 10953474. or eauivalent).

Lubriplate Lubricant Aerosol (GM Part No. U.S. 12346293, in Canada 992723, or equivalent) or lubricant meeting requirements of NLGl #2, Category LB or GC-LB.

Multi-Purpose Lubricant, Superlube (GM Part No. U.S. 12346241, in Canada 109435474, or equivalent). Dielectric Silicone Grease (GM Part No. U.S. 12345579, in Canada 1974984, or equivalent).

6-22

Part E: Maintenance Record After the scheduled services are performed, record the date, odometer reading and who performed the service and any additional information from “Owner Checks and Services” or “Periodic Maintenance” on the following record pages. Also, you should retain all maintenance receipts. Your owner information portfolio is a convenient place to store them.

Maintenance Record

6-23

Maintenance Record (cont’d)

6-24

Section 7 Customer Assistance information

Customer Assistance Information ...................... 7.2 Customer Satisfaction Procedure ...................... 7.2 Customer Assistance for Text

Telephone (TTY) Users ................................ 7.3 Customer Assistance Off ices ............................ 7.4 GM Mobility Program for Persons with

Disabilities .................................................. 7.5 Roadside Assistance Program .......................... 7.5

Courtesy Transportation ................................... 7.7 Reporting Safety Defects to the United States

Government ............................................... 7.9

Reporting Safety Defects to the Canadian

Government .............................................. 7.10

Reporting Safety Defects to General Motors ......................................... 7-10 Service Publications Ordering Information ......... 7.10

7- 1

Customer Assistance Information

Customer Satisfaction Procedure Your satisfaction and goodwill are important to your dealer and to Chevrolet. Normally, any concerns with the sales transaction or the operation of your vehicle will be resolved by your dealer’s sales or service departments. Sometimes, however, despite the best intentions of all concerned, misunderstandings can occur. If your concern has not been resolved to your satisfaction, the following steps should be taken: STEP ONE: Discuss your concern with a member of dealership management. Normally, concerns can be quickly resolved at that level. If the matter has already been reviewed with the sales, service or parts manager, contact the owner of the dealership or the general manager.

STEP TWO: If after contacting a member of dealership management, it appears your concern cannot be resolved by the dealership without further help, contact the Chevrolet Customer Assistance Center by calling 1-800-222-1020. In Canada, contact GM of Canada Customer Communication Centre in Oshawa by calling 1-800-263-3777 (English) or 1-800-263-7854 (French). We encourage you to call the toll-free number in order to give your inquiry prompt attention. Please have the following information available to give the Customer Assistance Representative:

Vehicle Identification Number (This is available from the vehicle registration or title, or the plate at the top left of the instrument panel and visible through the windshield.)

0 Dealership name and location

Vehicle delivery date and present mileage

When contacting Chevrolet, please remember that your concern will likely be resolved at a dealer’s facility. That is why we suggest you follow Step One first if you have a concern.

7-2

STEEP THREE: Both General Motors and your dealer are committed to making sure you are completely satisfied with your new vehicle. However, if you continue to remain unsatisfied after following the procedure outlined in Steps One and Two, you should file with the GM/BBB Auto Line Program to enforce any additional rights you may have. Canadian owners refer to your Warranty and Owner Assistance Information booklet for information on the Canadian Motor Vehicle Arbitration Plan (CAMVAP). The BBB Auto Line Program is an out of court program administered by the Council of Better Business Bureaus to settle automotive disputes regarding vehicle repairs or the interpretation of the New Vehicle Limited Warranty. Although you may be required to resort to this informal dispute resolution program prior to filing a court action, use of the program is free of charge and your case will generally be heard within 40 days. If you do not agree with the decision given in your case, you may reject it and proceed with any other venue for relief available to you.

You may contact the BBB using the toll-free telephone number or write them at the following address: BBB Auto Line Council of Better Business Bureaus. Inc. 4200 Wilson Boulevard Suite 800 Arlington, VA 22203-1 804 Telephone: 1-800-955-51 00 This program is available in all 50 states and the District of Columbia. Eligibility is limited by vehicle age, mileage and other factors. General Motors reserves the right to change eligibility limitations and/or discontinue its participation in this program. Customer Assistance for Text Telephone (TTY) Users To assist customers who are deaf, hard of hearing, or speech-impaired and who use Text Telephones (TTYs), Chevrolet has TTY equipment available at its Customer Assistance Center. Any TTY user can communicate with Chevrolet by dialing: 1 -800-833-CHEV(2438). (TTY users in Canada can dial 1-800-263-3830,)

7-3

Customer Assistance Off ices Chevrolet encourages customers to call the toll-free number for assistance. If a U.S. customer wishes to write to Chevrolet, the letter should be addressed to Chevrolet’s Customer Assistance Center. United States Chevrolet Motor Division Chevrolet Customer Assistance Center P.O. Box 33170 Detroit, MI 48232-51 70 1 -800-222- 1 020 1-800-833-2438 (For Text Telephone devices (TTYs)) Roadside Assistance: 1 -800-CHEV-USA (243-8872) Fax Number: 31 3-381 -0022 From Puerto Rico: 1-800-496-9992 (English} 1-800-496-9993 (Spanish) Fax Number: 31 3-381 -0022 From U.S. Virgin Islands: 1-800-496-9994 Fax Number: 31 3-381 -0022

Canada General Motors of Canada Limited Customer Communication Centre, 163-005 1908 Colonel Sam Drive Oshawa, Ontario L1H 8P7 1-800-263-3777 (English) 1-800-263-7854 (French) 1-800-263-3830 (For Text Telephone devices (UrYs)) Roadside Assistance: 1-800-268-6800 All Overseas Locations Please contact the local General Motors Business Unit. Mexico, Central America and Caribbean Islands/Countries (Except Puerto Rico and US. Virgin Islands) General Motors de Mexico, S. de R.L. de C.V. Customer Assistance Center Paseo de la Reforma # 2740 Col. Lomas de Bezares C.P. 11 910 Mexico, D.F. 01 -800-508-0000 Long Distance: 01 1-52-53 29 0 800

7-4

GM Mobility Program for Persons with Disabilities

This program, available to qualified applicants, can reimburse you up to $1,000 toward aftermarket driver or passenger adaptive equipment you may require for your vehicle (hand controls, wheelchair/scooter lifts, etc.).

This program can also provide you with free resource information, such as area driver assessment centers and mobility equipment installers. The program is available for a limited period of time from the date of vehicle purchase/lease. See your dealer for more details or call +cI- E h l l h A n h i I i t 1 , A m ~ ; c t q n r r n P n n t n v zt 1 Text telephone (TTY) users, call 1-800-833-9935. GM of Canada also has a Mobility Program. Call 1 -800-GM-DRIVE (463-7483) for details. All TTY users call 1-800-263-3830.

I V I W U I I I ~ y n d e 6 d L 4 t

# v u V V I llvv

1 1 IG U l V l

Roadside Assistance Program To enhance Chevrolet's strong commitment to customer satisfaction, Chevrolet is excited to announce the establishment of the Chevrolet Roadside Assistance Center. As the owner of a 2003 Chevrolet, membership in Roadside Assistance is free. Roadside Assistance is available 24 hours a day, 365 days a year, by calling 1-800-CHEV-USA (243-8872). This toll-free number will provide you over-the-phone roadside assistance with minor mechanical problems. If your problem cannot be resolved over the phone, our advisors have access to a nationwide network of dealer recommended service providers. Roadside membership is free; however some sewices may incur costs. Roadside offers two levels of service to the customer, Basic Care and Courtesy Care: Roadside Basic Care provides: 8 Toll-free number, 1 -8OQ-CHEV-USA (243-8872), text telephone (TTY) users, call 1-888-889-2438

0 Free towing for warranty repairs * Basic over-the-phone technical advice * Available dealer services at reasonable costs (Le., wrecker services, locksmith/key service, ym3s lepall, e~b.1 -I---

"-*-;" e+rr \

7-5

Basic Care and Courtesy Care are not part of or included in the coverage provided by the New Vehicle Limited Warranty. Chevrolet reserves the right to modify or discontinue Basic Care and Counlesy Care at any time. The Roadside Assistance Center uses companies that will provide you with quality and priority service. When roadside services are required, our advisors will explain any payment obligations that may be incurred for utilizing outside services. For prompt assistance when calling, please have the following available to give to the advisor;

Vehicle Identification Number (VIN) License plate number Vehicle color Vehicle location Telephone number where you can be reached Vehicle mileage Description of problem

Roadside Courtesy Care provides: 0 Roadside Basic Care services (as outlined

previously) Plus: FREE Non-Warranty Towing (to the closest dealer from a legal roadway)

0 FREE Locksmith/Key Service (when keys are lost

on the road or locked inside)

0 FREE Flat Tire Service (spare installed on the road)

FREE Jump Start (at home or on the road) FREE Fuel Delivery ($5 of fuel delivered on the road)

Chevrolet offers Courtesy Transportation for customers needing warranty service. Courtesy Transportation will be offered in conjunction with the coverage provided by the Bumper-to-Bumper New Vehicle Limited Warranty to eligible purchasers of 2003 Chevrolet passenger cars and light duty trucks. (See your selling dealer for details.) Courtesy Care is available to retail and retail lease customers operating 2003 and newer Chevrolet vehicles for a period of 3 years/36,000 miles (60 000 km), whichever occurs first. All Courtesy Care services must be pre-arranged by Chevrolet Roadside or dealer service management.

7-6

Canadian Roadside Assistance Vehicles purchased in Canada have an extensive Roadside Assistance program accessible from anywhere in Canada or the United States. Please refer to the Warranty and Owner Assistance Information book. Courtesy Transportation Chevrolet has always exemplified quality and value in its offering of motor vehicles. To enhance your ownership experience, we and our participating dealers are proud to offer Courtesy Transportation, a customer support program for new vehicles. The Courtesy Transportation program is offered to retail pwchasdlease customers in conjunction with the Bumper-to-Bumper coverage provided by the New Vehicle Limited Warranty. Several transportation options are available when warranty repairs are required. Phis will reduce your inconvenience during warranty repairs.

Plan Ahead When Possible When your vehicle requires warranty service, you should contact your dealer and request an appointment. By scheduling a service appointment and advising your service consultant of your transportation needs, your dealer can help minimize your inconvenience. If your vehicle cannot be scheduled into the service department immediately, keep driving it until it can be scheduled for service, unless, of course, the problem is safety-related. If it is, please call your dealership, let them know this, and ask for instructions. If the dealer requests that you simply drop the vehicle off for service, you are urged to do so as early in the work day as possible to allow for same day repair.

7-7

Transportation Options Warranty service can generally be completed while you wait. However, if you are unable to wait Chevrolet helps minimize your inconvenience by providing several transportation options. Depending on the circumstances, your dealer can offer you one of the following: Shuttle Service Participating dealers can provide you with shuttle service to get you to your destination with minimal interruption of your daily schedule. This includes a one way shuttle ride to a destination up to 10 miles from the dealership. Public Transportation or Fuel Reimbursement If your vehicle requires overnight warranty repairs, reimbursement up to $30 per day (five day maximum) may be available for the use of public transportation such as taxi or bus. In addition, should you arrange transportation through a friend or relative,

reimbursement for reasonable fuel expenses up to $10 per day (five day maximurn) may be available. Claim amounts should reflect actual costs and be supported by original receipts. Courtesy Rental Vehicle When your vehicle is unavailable due to overnight warranty repairs, your dealer may arrange to provide you with a courtesy rental vehicle or reimburse you for a rental vehicle you obtained, at actual cost, up to a maximum of $30.00 per day supported by receipts. This requires that you sign and complete a rental agreement and meet state, local and rental vehicle provider requirements. Requirements vary and may include minimum age requirements, insurance coverage, credit card, etc. You are responsible for fuel usage charges and may also be responsible for taxes, levies, usage fees, excessive mileage or rental usage beyond the completion of the repair. Generally it is not possible to provide a like-vehicle as a courtesy rental.

7-8

Additional Program Information Courtesy Transportation is available during the Bumper-to-Bumper warranty coverage period, but it is not part of the New Vehicle Limited Warranty. A separate booklet entitled "Warranty and Owner Assistance Information" furnished with each new vehicle provides detailed warranty coverage information. Courtesy Transportation is available only at participating dealers and all program options, such as shuttle service, may not be available at every dealer. Please contact you dealer for specific information about availability. All Courtesy Transportation arrangements will be administered by appropriate dealer personnel. Canadian Vehicles: For warranty repairs during the Complete Vehicle Coverage period of the General Motors of Canada New Vehicle Limited Warranty, alternative transportation may be available under the Courtesy Transportation Program. Please consult your dealer for details. General Motors reserves the right to unilaterally modify, change or discontinue Courtesy Transportation at any time and to resolve all questions of claim eligibility pursuant to the terms and conditions described herein at its sole discretion.

Reporting Safety Defects to the United States Government

If you believe that your vehicle has a defect which could cause a crash or could cause injury or death, you should immediately inform the National Highway Traffic Safety Administration (NHTSA), in addition to notifying General Motors. If NHTSA receives similar complaints, it may open an investigation, and if it finds that a safety defect exists in a group of vehicles, it may order a recall and remedy campaign. However, NHTSA cannot become involved in individual problems between you, your dealer or General Motors. To contact NHTSA, you may either call the Auto Safety Hotline toll-free at 1-800-424-9393 (or 366-0123 in the Washington, D.C. area) or write NHTSA, U.S. Department of Transportation Washington, D.C. 20590 You can also obtain other information about motor vehicle safety from the hotline.

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Reporting Safety Defects to the Canadian Government If you live in Canada, and you believe that your vehicle has a safety defect, you should immediately notify Transport Canada, in addition to notifying General Motors of Canada Limited. You may write to: Transport Canada 330 Sparks Street Tower C Ottawa Ontario K I A ON5 Reporting Safety Defects to General Motors In addition to notifying NHTSA (or Transport Canada) in a situation like this, we certainly hope you’ll notify us. Please call us at 1-800-222-1020, or write: Chevrolet Motor Division Chevrolet Customer Assistance Center P.O. Box 33170