2001 Chevrolet Astro Owners Manual

1-800-263-3830 (For Text Telephone devices (TTYs)) Roadside Assistance: 1-800-268-6800

Mexico, Central America and Caribbean Islands/Countries (Except Puerto Rico and U.S. Virgin Islands)

General Motors de Mexico, S. de R.L. de C.V. Customer Assistance Center Paseo de la Reforma # 2740
Col. Lomas de Bezares C.P. 11910, Mexico, D.F. 0-1-800-508-0000
Long Distance: 011-52 - 53 29 0 800

GM Mobility Program for Persons with Disabilities

This program, available to qualified applicants, can reimburse you up to $1,000
toward aftermarket driver or passenger adaptive equipment you may require for your vehicle (hand controls, wheelchair/scooter lifts, etc.).

This program can also provide you with free resource information, such as area driver assessment centers and mobility equipment installers. The program is available for a limited period of time from the date of vehicle purchase/lease. See your dealer for more details or call the GM Mobility Assistance Center at 1-800-323-9935. Text telephone (TTY) users, call 1-800-833-9935. GM of Canada also has a Mobility Program. Call 1-800-GM-DRIVE (463-7483) for details. When calling from outside Canada, please dial 1-905-644-3063. All TTY users call 1-800-263-3830.

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Chevrolet Roadside Assistance Program

To enhance Chevrolet’s strong commitment to customer satisfaction, Chevrolet is excited to announce the establishment of the Chevrolet Roadside Assistance Center. As the owner of a 2001 Chevrolet, membership in Roadside Assistance is free. Roadside Assistance is available 24 hours a day, 365 days a year, by calling 1-800-CHEV-USA (243-8872). This toll-free number will provide you over-the-phone roadside assistance with minor mechanical problems. 8-6

If your problem cannot be resolved over the phone, our advisors have access to a nationwide network of dealer recommended service providers. Roadside membership is free; however some services may incur costs. Roadside offers two levels of service to the customer, Basic Care and Courtesy Care: D Toll-free number, 1-800-CHEV-USA (243-8872), text telephone (TTY) users, call 1-888-889-2438

D Free towing for warranty repairs D Basic over-the-phone technical advice D Available dealer services at reasonable costs (i.e., wrecker services, locksmith/key service, glass repair, etc.)

ROADSIDE Courtesy Care PROVIDES: D Roadside Basic Care services (as outlined previously)

Plus:

D FREE Non-Warranty Towing (to the closest dealer

from a legal roadway)

D FREE Locksmith/Key Service (when keys are lost

on the road or locked inside)

D FREE Flat Tire Service (spare installed on the road) D FREE Jump Start (at home or on the road) D FREE Fuel Delivery ($5 of fuel delivered on the road)

Chevrolet offers Courtesy Transportation for customers needing warranty service. Courtesy Transportation will be offered in conjunction with the coverage provided by the Bumper-to-Bumper New Vehicle Limited Warranty to eligible purchasers of 2001 Chevrolet passenger cars and light duty trucks. (Please see your selling dealer for details.) Courtesy Care is available to retail and retail lease customers operating 2001 and newer Chevrolet vehicles for a period of 3 years/36,000 miles (60 000 km), whichever occurs first. All Courtesy Care services must be pre-arranged by Chevrolet Roadside or dealer service management. Basic Care and Courtesy Care are not part of or included in the coverage provided by the New Vehicle Limited Warranty. Chevrolet reserves the right to modify or discontinue Basic Care and Courtesy Care at any time. The Roadside Assistance Center uses companies that will provide you with quality and priority service. When roadside services are required, our advisors will explain any payment obligations that may be incurred for utilizing outside services.

For prompt assistance when calling, please have the following available to give to the advisor: D Vehicle Identification Number (VIN) D License plate number D Vehicle color D Vehicle location D Telephone number where you can be reached D Vehicle mileage D Description of problem Canadian Roadside Assistance Vehicles purchased in Canada have an extensive Roadside Assistance program accessible from anywhere in Canada or the United States. Please refer to the separate brochure provided by the dealer or call 1-800-268-6800 for emergency services.

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Courtesy Transportation Chevrolet has always exemplified quality and value in its offering of motor vehicles. To enhance your ownership experience, we and our participating dealers are proud to offer Courtesy Transportation, a customer support program for new vehicles. The Courtesy Transportation program is offered to retail purchase/lease customers in conjunction with the Bumper-to-Bumper coverage provided by the New Vehicle Limited Warranty. Several transportation options are available when warranty repairs are required. This will reduce your inconvenience during warranty repairs. Plan Ahead When Possible When your vehicle requires warranty service, you should contact your dealer and request an appointment. By scheduling a service appointment and advising your service consultant of your transportation needs, your dealer can help minimize your inconvenience. If your vehicle cannot be scheduled into the service department immediately, keep driving it until it can be scheduled for service, unless, of course, the problem is safety-related. If it is, please call your dealership, let them know this, and ask for instructions.

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If the dealer requests that you simply drop the vehicle off for service, you are urged to do so as early in the work day as possible to allow for same day repair. Transportation Options Warranty service can generally be completed while you wait. However, if you are unable to wait Chevrolet helps minimize your inconvenience by providing several transportation options. Depending on the circumstances, your dealer can offer you one of the following:

Shuttle Service Participating dealers can provide you with shuttle service to get you to your destination with minimal interruption of your daily schedule. This includes a one way shuttle ride to a destination up to 10 miles from the dealership.

Public Transportation or Fuel Reimbursement If your vehicle requires overnight warranty repairs, reimbursement up to $30 per day (five days maximum) may be available for the use of public transportation such as taxi or bus. In addition, should you arrange transportation through a friend or relative, reimbursement for reasonable fuel expenses up to $10 per day (five day maximum) may be available. Claim amounts should reflect actual costs and be supported by original receipts.

Courtesy Rental Vehicle When your vehicle is unavailable due to overnight warranty repairs, your dealer may arrange to provide you with a courtesy rental vehicle or reimburse you for a rental vehicle you obtained, at actual cost, up to a maximum of $30.00 per day supported by receipts. This requires that you sign and complete a rental agreement and meet state, local and rental vehicle provider requirements. Requirements vary and may include minimum age requirements, insurance coverage, credit card, etc. You are responsible for fuel usage charges and may also be responsible for taxes, levies, usage fees, excessive mileage or rental usage beyond the completion of the repair. Generally it is not possible to provide a like-vehicle as a courtesy rental. Additional Program Information Courtesy Transportation is available during the Bumper-to-Bumper warranty coverage period, but it is not part of the New Vehicle Limited Warranty. A separate booklet entitled “Warranty and Owner Assistance Information” furnished with each new vehicle provides detailed warranty coverage information.

Courtesy Transportation is available only at participating dealers and all program options, such as shuttle service, may not be available at every dealer. Please contact your dealer for specific information about availability. All Courtesy Transportation arrangements will be administered by appropriate dealer personnel. Canadian Vehicles: For warranty repairs during the Complete Vehicle Coverage period of the General Motors of Canada New Vehicle Limited Warranty, alternative transportation may be available under the Courtesy Transportation Program. Please consult your dealer for details. General Motors reserves the right to unilaterally modify, change or discontinue Courtesy Transportation at any time and to resolve all questions of claim eligibility pursuant to the terms and conditions described herein at its sole discretion. Warranty Information Your vehicle comes with a separate warranty booklet that contains detailed warranty information.

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REPORTING SAFETY DEFECTS TO THE CANADIAN GOVERNMENT If you live in Canada, and you believe that your vehicle has a safety defect, you should immediately notify Transport Canada, in addition to notifying General Motors of Canada Limited. You may write to:

Transport Canada 330 Sparks Street Tower C Ottawa, Ontario K1A 0N5

REPORTING SAFETY DEFECTS TO THE UNITED STATES GOVERNMENT If you believe that your vehicle has a defect which could cause a crash or could cause injury or death, you should immediately inform the National Highway Traffic Safety Administration (NHTSA), in addition to notifying General Motors. If NHTSA receives similar complaints, it may open an investigation, and if it finds that a safety defect exists in a group of vehicles, it may order a recall and remedy campaign. However, NHTSA cannot become involved in individual problems between you, your dealer or General Motors. To contact NHTSA, you may either call the Auto Safety Hotline toll-free at 1-800-424-9393 (or 366-0123 in the Washington, D.C. area) or write to:

NHTSA, U.S. Department of Transportation Washington, D.C. 20590

You can also obtain other information about motor vehicle safety from the hotline.

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REPORTING SAFETY DEFECTS TO GENERAL MOTORS In addition to notifying NHTSA (or Transport Canada) in a situation like this, we certainly hope you’ll notify us. Please call us at 1-800-222-1020, or write:

In Canada, please call us at 1-800-263-3777 (English) or 1-800-263-7854 (French). Or, write: General Motors of Canada Limited Customer Communication Centre, 163-005
1908 Colonel Sam Drive Oshawa, Ontario L1H 8P7

Chevrolet Motor Division Chevrolet Customer Assistance Center P.O. Box 33170
Detroit, MI 48232-5170

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2001 CHEVROLET SERVICE PUBLICATIONS ORDERING INFORMATION

The following publications covering the operation and servicing of your vehicle can be purchased by filling out

the Service Publication Order Form in this book and mailing it in with your check, money order,

or credit card information to Helm, Incorporated (address below.)

SERVICE MANUALS Service Manuals have the diagnosis and repair information on engines, transmission, axle, suspension, brakes, electrical, steering, body, etc. RETAIL SELL PRICE: $120.00

CURRENT PUBLICATIONS FOR 2001 CHEVROLET OWNER’S INFORMATION Owner publications are written directly for Owners and intended to provide basic operational information about the vehicle. The owner’s manual will include the Maintenance Schedule for all models.

TRANSMISSION, TRANSAXLE, TRANSFER CASE UNIT REPAIR MANUAL This manual provides information on unit repair service procedures, adjustments and specifications for the 2001 GM transmissions, transaxles and transfer cases. RETAIL SELL PRICE: $50.00

SERVICE BULLETINS Service Bulletins give technical service information needed to knowledgeably service General Motors cars and trucks. Each bulletin contains instructions to assist in the diagnosis and service of your vehicle.

PLEASE COMPLETE THE ORDER FORM SHOWN ON THE FOLLOWING PAGE AND MAIL TO:

Helm, Incorporated S P.O. Box 07130 S Detroit, MI 48207

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In-Portfolio: Includes a Portfolio, Owner’s Manual and Warranty Booklet. RETAIL SELL PRICE: $20.00

Without Portfolio: Owner’s Manual only. RETAIL SELL PRICE: $15.00

CURRENT & PAST MODEL ORDER FORMS Service Publications are available for current and past model GM vehicles. To request an order form, please specify year and model name of the vehicle.

OR ORDER TOLL FREE: 1-800-551-4123

Monday-Friday 8:00 AM – 6:00 PM Eastern Time Visit Helm, Inc. on the World Wide Web at: www.helminc.com For Credit Card Orders Only (VISA–MasterCard–Discover)

ORDER TOLL FREE

(NOTE: For Credit Card Holders Only)

1-800-551-4123

(Monday-Friday 8:00 AM – 6:00 PM EST)

FAX Orders Only 1-313-865-5927

Orders will be mailed within 10 days of receipt. Please allow adequate time for postal service. If further information is needed, write to the address shown below or call 1-800-551-4123. Material cannot be returned for credit without packing slip with return information within 30 days of delivery. On returns, a re-stocking fee may be applied against the original order.

PUBLICATION FORM PUBLICATION FORM

NUMBER NUMBER

ITEM DESCRIPTION

Service Manual Car & Light Truck Transmission Unit Repair

Owner’s Manual In Portfolio

Owner’s Manual Without Portfolio

VEHICLE MODEL

NAME

TOTAL PRICE

YEAR 2001

2001

2001

2001

QTY.

PRICE EACH*

$120.00

$50.00

$20.00

$15.00

NOTE: Dealers and Companies please provide dealer or company name, and also the name of the person to whose attention the shipment should be sent. Mail completed order form to:

HELM, INCORPORATED S P.O. Box 07130 S Detroit, MI 48207
For purchases outside U.S.A. please write to the above address for quotation.

(CUSTOMER’S NAME)

(ATTENTION)

(STREET ADDRESS—NO P.O. BOX NUMBERS)

(CITY)

(STATE)

DAYTIME TELEPHONE NO.

( )

AREA CODE

(ZIP CODE)

Check or Money Order payable to Helm, Inc. (USA funds only — do not send cash.)

MasterCard

VISA

Discover

Account Number: Expiration Date mo/yr:

CUSTOMER SIGNATURE

TOTAL MATERIAL

Michigan Purchasers add 6% sales tax

U.S. Order Processing

Canadian Postage

GRAND TOTAL

$6.00

Check here if your billing address is different from your shipping address shown.

GM-CHE-ORD99

*(Prices are subject to change without notice and without incurring obligation. Allow ample time for delivery.)

Note to Canadian Customers: All listed prices are quoted in U.S. funds. Canadian residents 8-13
are to make checks payable in U.S. funds.