2000 Cadillac Escalade Owners Manual

by both pulling and twisting the filter away from the duct. Care should be taken to dislodge as little dirt as possible.

3. Clean the filter sealing surface of the duct and the

filter housing.

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4. Install the new filter by pushing it all the way to the

stop on the duct.

5. Install the duct and the filter into the air cleaner

housing. Make sure that the duct fits properly into the housing.

6. Install the cover and fasten the two retaining clips. 7. After the filter is properly serviced, the indicator

should be reset. Push the button on top of the indicator to reset it to the green (clean) filter zone.

Refer to the Maintenance Schedule to determine when to replace the engine air cleaner/filter. See “Owner Checks and Services” in the Maintenance Schedule booklet.

CAUTION:

Operating the engine with the air cleaner/filter off can cause you or others to be burned. The air cleaner not only cleans the air, it stops flame if the engine backfires. If it isn’t there, and the engine backfires, you could be burned. Don’t drive with it off, and be careful working on the engine with the air cleaner/filter off.

NOTICE:

If the air cleaner/filter is off, a backfire can cause a damaging engine fire. And, dirt can easily get into your engine, which will damage it. Always have the air cleaner/filter in place when you’re driving.

Automatic Transmission Fluid When to Check and Change A good time to check your automatic transmission fluid level is when the engine oil is changed. Change both the fluid and filter every 50,000 miles (83 000 km) if the vehicle is mainly driven under one or more of these conditions: D In heavy city traffic where the outside temperature

regularly reaches 90_F (32_C) or higher.

D In hilly or mountainous terrain. D When doing frequent trailer towing. D Uses such as found in taxi, police or delivery service. If you do not use your vehicle under any of these conditions, change the fluid and filter every 100,000 miles (166 000 km). See “Scheduled Maintenance Services” in the Maintenance Schedule booklet.

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How to Check Because this operation can be a little difficult, you may choose to have this done at the dealership service department. If you do it yourself, be sure to follow all the instructions here, or you could get a false reading on the dipstick.

NOTICE:

Too much or too little fluid can damage your transmission. Too much can mean that some of the fluid could come out and fall on hot engine parts or exhaust system parts, starting a fire. Be sure to get an accurate reading if you check your transmission fluid.

Wait at least 30 minutes before checking the transmission fluid level if you have been driving: D When outside temperatures are above 90_F (32_C). D At high speed for quite a while. D In heavy traffic -- especially in hot weather. D While pulling a trailer. To get the right reading, the fluid should be at normal operating temperature, which is 180_F to 200_F (82_C to 93_C). Get the vehicle warmed up by driving about 15 miles (24 km) when outside temperatures are above 50_F (10_C). If it’s colder than 50_F (10_C), drive the vehicle in THIRD (3) until the engine temperature gage moves and then remains steady for 10 minutes. Then follow the hot check procedures.

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Checking Transmission Fluid Cold A cold check is made after the vehicle has been sitting for eight hours or more with the engine off and is used only as a reference. Let the engine run at idle for five minutes if outside temperatures are 50_F (10_C) or more. If it’s colder than 50_F (10_C), you may have to idle the engine longer. Should the fluid level be low during a cold check, you must perform a hot check before adding fluid. This will give you a more accurate reading of the fluid level.

Checking the Fluid Level Prepare your vehicle as follows: D Park your vehicle on a level place. Keep the

engine running.

D With the parking brake applied, place the shift lever

in PARK (P).

D With your foot on the brake pedal, move the shift lever through each gear range, pausing for about three seconds in each range. Then, position the shift lever in PARK (P).

D Let the engine run at idle for three minutes or more.

Then, without shutting off the engine, follow these steps:

1. The red transmission dipstick is located at the rear of

the engine compartment, on the passenger’s side. Flip the handle up and then pull out the dipstick and wipe it with a clean rag or paper towel.

2. Push it back in all the way, wait three seconds and

then pull it back out again.

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Add fluid only after checking the transmission fluid while it is hot. (A cold check is used only as a reference.) If the fluid level is low, add only enough of the proper fluid to bring the level up to the HOT area for a hot check. It doesn’t take much fluid, generally less than one pint (0.5 L). Don’t overfill.

NOTICE:

We recommend you use only fluid labeled DEXRONR-III, because fluid with that label is made especially for your automatic transmission. Damage caused by fluid other than DEXRONR-III is not covered by your new vehicle warranty.

D After adding fluid, recheck the fluid level as

described under “How to Check.”

D When the correct fluid level is obtained, push the dipstick back in all the way; then flip the handle down to lock the dipstick in place.

3. Check both sides of the dipstick, and read the lower

level. The fluid level must be in the COLD area, below the cross-hatched area, for a cold check or in the HOT area or cross-hatched area for a hot check. 4. If the fluid level is in the acceptable range, push the

dipstick back in all the way; then flip the handle down to lock the dipstick in place.

How to Add Fluid Refer to the Maintenance Schedule booklet to determine what kind of transmission fluid to use. See “Recommended Fluids and Lubricants” in the Index.

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Rear Axle When to Check and Change Lubricant Refer to the Maintenance Schedule to determine how often to check the lubricant and when to change it. See “Scheduled Maintenance Services” in the Maintenance Schedule booklet. How to Check Lubricant

What to Use Refer to the Maintenance Schedule to determine what kind of lubricant to use. See “Recommended Fluids and Lubricants” in the Maintenance Schedule booklet. Four-Wheel Drive Transfer Case

When to Check Lubricant Refer to the Maintenance Schedule to determine how often to check the lubricant. See “Periodic Maintenance Inspections” in the Maintenance Schedule booklet.

If the level is below the bottom of the filler plug hole, you’ll need to add some lubricant. Add enough lubricant to raise the level to the bottom of the filler plug hole.

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How to Check Lubricant

Front Axle

When to Check and Change Lubricant Refer to the Maintenance Schedule to determine how often to check the lubricant and when to change it. See “Scheduled Maintenance Services” in the Maintenance Schedule booklet.

How to Check Lubricant

If the level is below the bottom of the filler plug hole, you’ll need to add some lubricant. Add enough lubricant to raise the level to the bottom of the filler plug hole. Use care not to overtighten plug.

What to Use Refer to the Maintenance Schedule to determine what kind of lubricant to use. See “Recommended Fluids and Lubricants” in the Maintenance Schedule booklet.

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If the level is below the bottom of the filler plug hole, you may need to add some lubricant.

When the differential is cold, add enough lubricant to raise the level to 1/2 inch (12 mm) below the filler plug hole. When the differential is at operating temperature (warm), add enough lubricant to raise the level to the bottom of the filler plug hole.

What to Use Refer to the Maintenance Schedule to determine what kind of lubricant to use. See “Recommended Fluids and Lubricants” in the Maintenance Schedule booklet. Engine Coolant The cooling system in your vehicle is filled with DEX-COOLR engine coolant. This coolant is designed to remain in your vehicle for 5 years or 150,000 miles (240 000 km), whichever occurs first, if you add only DEX-COOLR extended life coolant. The following explains your cooling system and how to add coolant when it is low. If you have a problem with engine overheating, see “Engine Overheating” in the Index.

A 50/50 mixture of clean, drinkable water and DEX-COOLR coolant will: D Give freezing protection down to -34_F (-37_C). D Give boiling protection up to 265_F (129_C). D Protect against rust and corrosion. D Help keep the proper engine temperature. D Let the warning gages work as they should.

NOTICE:

When adding coolant, it is important that you use only DEX-COOLR (silicate-free) coolant. If coolant other than DEX-COOL is added to the system, premature engine, heater core or radiator corrosion may result. In addition, the engine coolant will require change sooner -- at 30,000 miles (50 000 km) or 24 months, whichever occurs first. Damage caused by the use of coolant other than DEX-COOLR is not covered by your new vehicle warranty.

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What to Use Use a mixture of one-half clean, drinkable water and one-half DEX-COOLR coolant which won’t damage aluminum parts. If you use this coolant mixture, you don’t need to add anything else.

CAUTION:

Adding only plain water to your cooling system can be dangerous. Plain water, or some other liquid like alcohol, can boil before the proper coolant mixture will. Your vehicle’s coolant warning system is set for the proper coolant mixture. With plain water or the wrong mixture, your engine could get too hot but you wouldn’t get the overheat warning. Your engine could catch fire and you or others could be burned. Use a 50/50 mixture of clean, drinkable water and DEX-COOLR coolant.

NOTICE:

If you use an improper coolant mixture, your engine could overheat and be badly damaged. The repair cost wouldn’t be covered by your warranty. Too much water in the mixture can freeze and crack the engine, radiator, heater core and other parts.

If you have to add coolant more than four times a year, have your dealer check your cooling system.

NOTICE:

If you use the proper coolant, you don’t have to add extra inhibitors or additives which claim to improve the system. These can be harmful.

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Checking Coolant

The coolant recovery tank is located on the passenger’s side at the rear corner of the engine compartment. The vehicle must be on a level surface. When your engine is cold, the coolant level should be at the COLD mark, or a little higher. When your engine is warm, the level should be at the HOT mark, or a little higher.

Adding Coolant If you need more coolant, add the proper DEX-COOLR coolant mixture at the coolant recovery tank.

CAUTION:

Turning the radiator pressure cap when the engine and radiator are hot can allow steam and scalding liquids to blow out and burn you badly. With the coolant recovery tank, you will almost never have to add coolant at the radiator. Never turn the radiator pressure cap -- even a little -- when the engine and radiator are hot.

Add coolant mixture at the recovery tank, but be careful not to spill it.

CAUTION:

You can be burned if you spill coolant on hot engine parts. Coolant contains ethylene glycol, and it will burn if the engine parts are hot enough. Don’t spill coolant on a hot engine.

Occasionally check the coolant level in the radiator. For information on how to add coolant to the radiator, see “Cooling System” in the Index.

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Radiator Pressure Cap

Power Steering Fluid

NOTICE:

Your radiator cap is a 15 psi (105 kPa) pressure-type cap and must be tightly installed to prevent coolant loss and possible engine damage from overheating. Be sure the arrows on the cap line up with the overflow tube on the radiator filler neck.

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When to Check Power Steering Fluid It is not necessary to regularly check power steering fluid unless you suspect there is a leak in the system or you hear an unusual noise. A fluid loss in this system could indicate a problem. Have the system inspected and repaired.

How to Check Power Steering Fluid When the engine compartment is cool, wipe the cap and the top of the reservoir clean, then unscrew the cap and wipe the dipstick with a clean rag. Replace the cap and completely tighten it. Then remove the cap again and look at the fluid level on the dipstick. The level should be at the FULL COLD mark. If necessary, add only enough fluid to bring the level up to the mark. What to Use To determine what kind of fluid to use, see “Recommended Fluids and Lubricants” in the Maintenance Schedule booklet. Always use the proper fluid. Failure to use the proper fluid can cause leaks and damage hoses and seals.

Windshield Washer Fluid What to Use When you need windshield washer fluid, be sure to read the manufacturer’s instructions before use. If you will be operating your vehicle in an area where the temperature may fall below freezing, use a fluid that has sufficient protection against freezing. Adding Washer Fluid

Open the cap labeled WASHER FLUID ONLY. Add washer fluid until the tank is full.

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NOTICE:

D When using concentrated washer fluid,

follow the manufacturer’s instructions for adding water.

D Don’t mix water with ready-to-use washer fluid. Water can cause the solution to freeze and damage your washer fluid tank and other parts of the washer system. Also, water doesn’t clean as well as washer fluid.

D Fill your washer fluid tank only

three-quarters full when it’s very cold. This allows for expansion if freezing occurs, which could damage the tank if it is completely full.

D Don’t use engine coolant (antifreeze) in your windshield washer. It can damage your washer system and paint.

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Brakes Brake Fluid

Your brake master cylinder reservoir is here. It is filled with DOT-3 brake fluid.

There are only two reasons why the brake fluid level in the reservoir might go down. The first is that the brake fluid goes down to an acceptable level during normal brake lining wear. When new linings are put in, the fluid level goes back up. The other reason is that fluid is leaking out of the brake system. If it is, you should have your brake system fixed, since a leak means that sooner or later your brakes won’t work well, or won’t work at all.

So, it isn’t a good idea to “top off” your brake fluid. Adding brake fluid won’t correct a leak. If you add fluid when your linings are worn, then you’ll have too much fluid when you get new brake linings. You should add (or remove) brake fluid, as necessary, only when work is done on the brake hydraulic system.

CAUTION:

If you have too much brake fluid, it can spill on the engine. The fluid will burn if the engine is hot enough. You or others could be burned, and your vehicle could be damaged. Add brake fluid only when work is done on the brake hydraulic system.

Refer to the Maintenance Schedule to determine when to check your brake fluid. See “Periodic Maintenance Inspections” in the Maintenance Schedule booklet.

Checking Brake Fluid

You can check the brake fluid without taking off the cap. Just look at the brake fluid reservoir. The fluid level should be above MIN. If it isn’t, have your brake system checked to see if there is a leak. After work is done on the brake hydraulic system, make sure the level is above the MIN but not over the MAX mark.

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What to Add When you do need brake fluid, use only DOT-3 brake fluid. Refer to “Recommended Fluids and Lubricants” in the Maintenance Schedule booklet. Use new brake fluid from a sealed container only. Always clean the brake fluid reservoir cap and the area around the cap before removing it. This will help keep dirt from entering the reservoir.

CAUTION:

With the wrong kind of fluid in your brake system, your brakes may not work well, or they may not even work at all. This could cause a crash. Always use the proper brake fluid.

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NOTICE:

D Using the wrong fluid can badly damage

brake system parts. For example, just a few drops of mineral-based oil, such as engine oil, in your brake system can damage brake system parts so badly that they’ll have to be replaced. Don’t let someone put in the wrong kind of fluid.

D If you spill brake fluid on your vehicle’s painted surfaces, the paint finish can be damaged. Be careful not to spill brake fluid on your vehicle. If you do, wash it off immediately. See “Appearance Care” in the Index.

Brake Wear Your vehicle has front disc brakes and rear drum brakes. Disc brake pads have built-in wear indicators that make a high-pitched warning sound when the brake pads are worn and new pads are needed. The sound may come and go or be heard all the time your vehicle is moving (except when you are pushing on the brake pedal firmly).

CAUTION:

The brake wear warning sound means that soon your brakes won’t work well. That could lead to an accident. When you hear the brake wear warning sound, have your vehicle serviced.

NOTICE:

Continuing to drive with worn-out brake pads could result in costly brake repair.

Some driving conditions or climates may cause a brake squeal when the brakes are first applied or lightly applied. This does not mean something is wrong with your brakes. Properly torqued wheel nuts are necessary to help prevent brake pulsation. When tires are rotated, inspect brake pads for wear and evenly torque wheel nuts in the proper sequence to GM specifications.

Your rear drum brakes don’t have wear indicators, but if you ever hear a rear brake rubbing noise, have the rear brake linings inspected immediately. Also, the rear brake drums should be removed and inspected each time the tires are removed for rotation or changing. When you have the front brake pads replaced, have the rear brakes inspected, too. Brake linings should always be replaced as complete axle sets. See “Brake System Inspection” in the Maintenance Schedule booklet under Part C “Periodic Maintenance Inspections.” Brake Pedal Travel See your dealer if the brake pedal does not return to normal height, or if there is a rapid increase in pedal travel. This could be a sign of brake trouble. Brake Adjustment Every time you make a brake stop, your disc brakes adjust for wear. If your brake pedal goes down farther than normal, your rear drum brakes may need adjustment. Adjust them by backing up and firmly applying the brakes a few times.

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Replacing Brake System Parts The braking system on a vehicle is complex. Its many parts have to be of top quality and work well together if the vehicle is to have really good braking. Your vehicle was designed and tested with top-quality GM brake parts. When you replace parts of your braking system -- for example, when your brake linings wear down and you have to have new ones put in -- be sure you get new approved GM replacement parts. If you don’t, your brakes may no longer work properly. For example, if someone puts in brake linings that are wrong for your vehicle, the balance between your front and rear brakes can change -- for the worse. The braking performance you’ve come to expect can change in many other ways if someone puts in the wrong replacement brake parts. Fluid Leak Check After the vehicle has been parked for awhile, inspect the surface under the vehicle for water, oil, fuel or other fluids. Water dripping from the air conditioning system after it has been used is normal. If you notice fuel leaks or fumes, the causes should be found and corrected at once.

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Battery Your new vehicle comes with a maintenance free ACDelcoR battery. When it’s time for a new battery, get one that has the replacement number shown on the original battery’s label. We recommend an ACDelco battery. Vehicle Storage If you’re not going to drive your vehicle for 25 days or more, remove the black, negative (-) cable from the battery. This will help keep your battery from running down.

CAUTION:

Batteries have acid that can burn you and gas that can explode. You can be badly hurt if you aren’t careful. See “Jump Starting” in the Index for tips on working around a battery without getting hurt.

Contact your dealer to learn how to prepare your vehicle for longer storage periods. Also, for your audio system, see “Theft-Deterrent Feature” in the Index.

Bulb Replacement The following procedure tells you how to replace your headlamp bulbs. For the type of bulb to use, see “Replacement Bulbs”in the Index. For any bulbs not listed in this section, contact your service department. Halogen Bulbs

CAUTION:

Halogen bulbs have pressurized gas inside and can burst if you drop or scratch the bulb. You or others could be injured. Be sure to read and follow the instructions on the bulb package.

Headlamps 1. Remove the parking/turn signal assembly as

described under “Parking/Turn Signal Lamps,” following this procedure. The parking/turn signal assembly must be removed to provide clearance for headlamp removal.

2. Remove the two turn signal bulb sockets and the

sidemarker bulb socket from the parking/turn signal assembly by turning counterclockwise.

3. Set the parking/turn signal assembly to the side.

4. Remove the two bolts at the top of the radiator

support as shown.

5. Pull the headlamp assembly out.

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12. Install the parking/turn signal assembly. Install and

tighten the two screws.

Parking/Turn Signal Lamps

6. Turn the bulb counterclockwise and remove it. 7. Unplug the electrical connector. 8. Put the new bulb into the assembly and turn it

clockwise until it is tight.

9. Plug in the electrical connector. 10. Put the headlamp assembly back into the vehicle.

Install and tighten the two bolts.

11. Install the two turn signal bulb sockets and the

sidemarker bulb socket into the parking/turn signal bulb assembly.

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1. Remove the two screws on the side of the

parking/turn signal bulb assembly.

2. Pull the parking/turn signal assembly toward the side

of the vehicle until the tabs are out of the grille.

Fog Lamps The fog lamp bulb assembly is located under the front bumper.

A. Turn Signal Bulbs B. Sidemarker Bulb 3. To remove a bulb, turn the socket counterclockwise

to remove it from the assembly.

4. Put the new bulb into the assembly and turn the

socket clockwise until it is tight.

5. Install the parking/turn signal lamp assembly by sliding it from the side of the vehicle toward the center until the tabs fully engage the grille.

6. Install and tighten the two screws.

1. Remove the fog lamp bulb socket by turning

it counterclockwise.

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Center High-Mounted Stoplamp (CHMSL) The individual bulbs in the CHMSL are not replaceable. See your dealer for assistance. Rear Lamps 1. Open the tailgate. 2. Remove the two black plastic plugs from the rear

lamp assembly access holes.

3. Remove the two rear

lamp assembly screws inside the fender and pull out the lamp assembly. You may want to use a magnetic screwdriver when removing the screws.

2. Remove the connector from the bulb socket by

lifting the tabs on the sides of the connector.

3. Insert the new bulb socket into the connector until

the tabs lock into the connector.

4. Insert the fog lamp bulb socket into the fog lamp

housing and turn it clockwise one-quarter of a turn.

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4. Remove the screws from

the bulb retainer and take the bulb retainer off of the lamp assembly.

Windshield Wiper Blade Replacement

5. Pull the old bulb straight out of the socket. 6. Put in a new bulb and push it straight in until it

is tight.

7. Replace the bulb retainer. 8. Replace the rear lamp assembly and tighten the

screws. You may want to use a magnetic screwdriver when installing the screws.

9. Close the tailgate.

Windshield wiper blades should be inspected at least twice a year for wear and cracking. See “Wiper Blade Check” in the Maintenance Schedule booklet under Part B, “Owner Checks and Services” for more information. Replacement blades come in different types and are removed in different ways. For proper type and length, see “Normal Maintenance Replacement Parts” in the Index. Here’s how to remove the Shephard’s Hook type.

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To replace the windshield wiper blade assembly: 1. Lift the wiper arm and turn the blade until it is facing

away from the windshield.

2. Push the release lever and slide the wiper assembly

toward the driver’s side of the vehicle.

3. Install a new blade by reversing Steps 1 and 2. Tires Your new vehicle comes with high-quality tires made by a leading tire manufacturer. If you ever have questions about your tire warranty and where to obtain service, see your Cadillac Warranty booklet for details.

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CAUTION:

Poorly maintained and improperly used tires are dangerous. D Overloading your tires can cause

overheating as a result of too much friction. You could have an air-out and a serious accident. See “Loading Your Vehicle” in the Index.

D Underinflated tires pose the same danger as

overloaded tires. The resulting accident could cause serious injury. Check all tires frequently to maintain the recommended pressure. Tire pressure should be checked when your tires are cold.

D Overinflated tires are more likely to be

cut, punctured or broken by a sudden impact -- such as when you hit a pothole. Keep tires at the recommended pressure.

D Worn, old tires can cause accidents. If your

tread is badly worn, or if your tires have been damaged, replace them.

Inflation -- Tire Pressure The Certification/Tire label, which is on the rear edge of the driver’s door, shows the correct inflation pressures for your tires when they’re cold. “Cold” means your vehicle has been sitting for at least three hours or driven no more than 1 mile (1.6 km). You can operate some vehicles at reduced inflation pressures only when you’ll be carrying reduced loads. On those vehicles, the minimum cold inflation pressures for a typical reduced load are printed on the Improved Ride Tire Pressure label located on the driver’s door. Weigh the vehicle to find the load on each tire and see the label for the minimum cold inflation pressures for that load.

NOTICE:

Don’t let anyone tell you that underinflation or overinflation is all right. It’s not. If your tires don’t have enough air (underinflation), you can get the following: D Too much flexing D Too much heat D Tire overloading D Bad wear D Bad handling D Bad fuel economy. If your tires have too much air (overinflation), you can get the following: D Unusual wear D Bad handling D Rough ride D Needless damage from road hazards.

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When to Check Check your tires once a month or more. Also, check the tire pressure of the spare tire.

How to Check Use a good quality pocket-type gage to check tire pressure. You can’t tell if your tires are properly inflated simply by looking at them. Radial tires may look properly inflated even when they’re underinflated. Be sure to put the valve caps back on the valve stems. They help prevent leaks by keeping out dirt and moisture. Tire Inspection and Rotation Tires should be rotated every 6,000 to 8,000 miles (10 000 to 13 000 km). Any time you notice unusual wear, rotate your tires as soon as possible and check wheel alignment. Also check for damaged tires or wheels. See “When It’s Time for New Tires” and “Wheel Replacement” later in this section for more information. Make sure the spare tire is secured properly. Push, pull and then try to rotate or turn the tire. If it moves, use the ratchet to tighten the cable. See “Storing a Flat or Spare Tire and Tools” in the Index.

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The purpose of regular rotation is to achieve more uniform wear for all tires on the vehicle. The first rotation is the most important. See “Scheduled Maintenance Services” in the Maintenance Schedule booklet for scheduled rotation intervals.

When rotating your tires, always use one of the correct rotation patterns shown here. After the tires have been rotated, adjust the front and rear inflation pressures as shown on the Certification/Tire label. Make certain that all wheel nuts are properly tightened. See “Wheel Nut Torque” in the Index.

CAUTION:

Rust or dirt on a wheel, or on the parts to which it is fastened, can make wheel nuts become loose after a time. The wheel could come off and cause an accident. When you change a wheel, remove any rust or dirt from places where the wheel attaches to the vehicle. In an emergency, you can use a cloth or a paper towel to do this; but be sure to use a scraper or wire brush later, if you need to, to get all the rust or dirt off. (See “Changing a Flat Tire” in the Index.)

When It’s Time for New Tires

One way to tell when it’s time for new tires is to check the treadwear indicators, which will appear when your tires have only 1/16 inch (1.6 mm) or less of tread remaining.

You need a new tire if any of the following statements are true: D You can see the indicators at three or more places

around the tire.

D You can see cord or fabric showing through the

tire’s rubber.

D The tread or sidewall is cracked, cut or snagged deep

enough to show cord or fabric.

D The tire has a bump, bulge or split.

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D The tire has a puncture, cut or other damage that

can’t be repaired well because of the size or location of the damage.

Buying New Tires To find out what kind and size of tires you need, look at the Certification/Tire label. The tires installed on your vehicle when it was new had a Tire Performance Criteria Specification (TPC Spec) number on each tire’s sidewall. When you get new tires, get ones with that same TPC Spec number. That way your vehicle will continue to have tires that are designed to give proper endurance, handling, speed rating, traction, ride and other things during normal service on your vehicle. If your tires have an all-season tread design, the TPC number will be followed by an “MS” (for mud and snow). If you ever replace your tires with those not having a TPC Spec number, make sure they are the same size, load range, speed rating and construction type (bias, bias-belted or radial) as your original tires.

CAUTION:

Mixing tires could cause you to lose control while driving. If you mix tires of different sizes or types (radial and bias-belted tires), the vehicle may not handle properly, and you could have a crash. Using tires of different sizes may also cause damage to your vehicle. Be sure to use the same size and type tires on all wheels.

CAUTION:

If you use bias-ply tires on your vehicle, the wheel rim flanges could develop cracks after many miles of driving. A tire and/or wheel could fail suddenly, causing a crash. Use only radial-ply tires with the wheels on your vehicle.

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Uniform Tire Quality Grading The following information relates to the system developed by the United States National Highway Traffic Safety Administration, which grades tires by treadwear, traction and temperature performance. (This applies only to vehicles sold in the United States.) The grades are molded on the sidewalls of most passenger car tires. The Uniform Tire Quality Grading system does not apply to deep tread, winter-type snow tires, space-saver or temporary use spare tires, tires with nominal rim diameters of 10 to 12 inches (25 to 30 cm), or to some limited-production tires. While the tires available on General Motors passenger cars and light trucks may vary with respect to these grades, they must also conform to Federal safety requirements and additional General Motors Tire Performance Criteria (TPC) standards.

Treadwear The treadwear grade is a comparative rating based on the wear rate of the tire when tested under controlled conditions on a specified government test course. For example, a tire graded 150 would wear one and a half (1 1/2) times as well on the government course as a tire graded 100. The relative performance of tires depends upon the actual conditions of their use, however, and may depart significantly from the norm due to variations in driving habits, service practices and differences in road characteristics and climate. Traction -- AA, A, B, C The traction grades, from highest to lowest, are AA, A, B, and C. Those grades represent the tire’s ability to stop on wet pavement as measured under controlled conditions on specified government test surfaces of asphalt and concrete. A tire marked C may have poor traction performance. Warning: The traction grade assigned to this tire is based on straight-ahead braking traction tests, and does not include acceleration, cornering, hydroplaning, or peak traction characteristics.

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Temperature -- A, B, C The temperature grades are A (the highest), B, and C, representing the tire’s resistance to the generation of heat and its ability to dissipate heat when tested under controlled conditions on a specified indoor laboratory test wheel. Sustained high temperature can cause the material of the tire to degenerate and reduce tire life, and excessive temperature can lead to sudden tire failure. The grade C corresponds to a level of performance which all passenger car tires must meet under the Federal Motor Vehicle Safety Standard No. 109. Grades B and A represent higher levels of performance on the laboratory test wheel than the minimum required by law. Warning: The temperature grade for this tire is established for a tire that is properly inflated and not overloaded. Excessive speed, underinflation, or excessive loading, either separately or in combination, can cause heat buildup and possible tire failure.

Wheel Alignment and Tire Balance The wheels on your vehicle were aligned and balanced carefully at the factory to give you the longest tire life and best overall performance. Scheduled wheel alignment and wheel balancing are not needed. However, if you notice unusual tire wear or your vehicle pulling one way or the other, the alignment may need to be reset. If you notice your vehicle vibrating when driving on a smooth road, your wheels may need to be rebalanced. Wheel Replacement Replace any wheel that is bent, cracked, or badly rusted or corroded. If wheel nuts keep coming loose, the wheel, wheel bolts and wheel nuts should be replaced. If the wheel leaks air, replace it (except some aluminum wheels, which can sometimes be repaired). See your dealer if any of these conditions exist. Your dealer will know the kind of wheel you need. Each new wheel should have the same load-carrying capacity, diameter, width, offset and be mounted the same way as the one it replaces.

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If you need to replace any of your wheels, wheel bolts or wheel nuts, replace them only with new GM original equipment parts. This way, you will be sure to have the right wheel, wheel bolts and wheel nuts for your vehicle.

CAUTION:

Using the wrong replacement wheels, wheel bolts or wheel nuts on your vehicle can be dangerous. It could affect the braking and handling of your vehicle, make your tires lose air and make you lose control. You could have a collision in which you or others could be injured. Always use the correct wheel, wheel bolts and wheel nuts for replacement.

NOTICE:

The wrong wheel can also cause problems with bearing life, brake cooling, speedometer or odometer calibration, headlamp aim, bumper height, vehicle ground clearance and tire clearance to the body and chassis.

See “Changing a Flat Tire” in the Index for more information.

Used Replacement Wheels

CAUTION:

Putting a used wheel on your vehicle is dangerous. You can’t know how it’s been used or how far it’s been driven. It could fail suddenly and cause an accident. If you have to replace a wheel, use a new GM original equipment wheel.

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Tire Chains

NOTICE:

Don’t use tire chains. They can damage your vehicle because there’s not enough clearance. Use another type of traction device only if its manufacturer recommends it for use on your vehicle and tire size combination and road conditions. Follow that manufacturer’s instructions. To help avoid damage to your vehicle, drive slowly, readjust or remove the device if it’s contacting your vehicle, and don’t spin your wheels. If you do find traction devices that will fit, install them on the rear tires.

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Appearance Care Remember, cleaning products can be hazardous. Some are toxic. Others can burst into flame if you strike a match or get them on a hot part of the vehicle. Some are dangerous if you breathe their fumes in a closed space. When you use anything from a container to clean your vehicle, be sure to follow the manufacturer’s warnings and instructions. And always open your doors or windows when you’re cleaning the inside. Never use these to clean your vehicle: D Gasoline D Benzene D Naphtha D Carbon Tetrachloride D Acetone D Paint Thinner D Turpentine D Lacquer Thinner D Nail Polish Remover They can all be hazardous -- some more than others -- and they can all damage your vehicle, too.

Don’t use any of these unless this manual says you can. In many uses, these will damage your vehicle: D Alcohol D Laundry Soap D Bleach D Reducing Agents Cleaning the Inside of Your Vehicle Use a vacuum cleaner often to get rid of dust and loose dirt. Wipe vinyl, leather, plastic and painted surfaces with a clean, damp cloth.

Cleaning of Fabric/Carpet Your dealer has two cleaners, Multi-Purpose Interior Cleaner and Capture Non-Solvent Dry Spot and Soil Remover for cleaning fabric and carpet. They will clean normal spots and stains very well. You can get GM-approved cleaning products from your dealer. (See “Appearance Care and Materials” in the Index.) Here are some cleaning tips: D Always read the instructions on the cleaner label. D Clean up stains as soon as you can -- before they set. D Carefully scrape off any excess stain. D Use a clean cloth or sponge, and change to a clean area often. A soft brush may be used if stains are stubborn. D If a ring forms on fabric after spot cleaning, clean the

entire area immediately or it will set.

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Cleaning Vinyl Use warm water and a clean cloth. D Rub with a clean, damp cloth to remove dirt. You

may have to do it more than once.

D Things like tar, asphalt and shoe polish will stain if

you don’t get them off quickly. Use a clean cloth and a vinyl/leather cleaner. See your dealer for this product.

Cleaning Leather Use a soft cloth with lukewarm water and a mild soap or saddle soap and wipe dry with a soft cloth. Then, let the leather dry naturally. Do not use heat to dry. D For stubborn stains, use a leather cleaner. See your

dealer for this product.

D Never use oils, varnishes, solvent-based or abrasive cleaners, furniture polish or shoe polish on leather.

D Soiled or stained leather should be cleaned

immediately. If dirt is allowed to work into the finish, it can harm the leather.

Cleaning the Top of the Instrument Panel Use only mild soap and water to clean the top surfaces of the instrument panel. Sprays containing silicones or waxes may cause annoying reflections in the windshield and even make it difficult to see through the windshield under certain conditions. Cleaning Interior Plastic Components Use only a mild soap and water solution on a soft cloth or sponge. Commercial cleaners may affect the surface finish. Cleaning Wood Panels Use a clean cloth moistened in warm, soapy water (use mild dish washing soap). Dry the wood immediately with a clean cloth. Cleaning Speaker Covers Vacuum around a speaker cover gently, so that the speaker won’t be damaged. Clean spots with just water and mild soap.

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Care of Safety Belts Keep belts clean and dry.

CAUTION:

Do not bleach or dye safety belts. If you do, it may severely weaken them. In a crash, they might not be able to provide adequate protection. Clean safety belts only with mild soap and lukewarm water.

Cleaning Glass Surfaces Glass should be cleaned often. GM Glass Cleaner or a liquid household glass cleaner will remove normal tobacco smoke and dust films on interior glass. (See “Appearance Care and Materials” in the Index.) Don’t use abrasive cleaners on glass, because they may cause scratches. Avoid placing decals on the inside rear window, since they may have to be scraped off later. If abrasive cleaners are used on the inside of the rear window, an electric defogger element may be damaged. Any temporary license should not be attached across the defogger grid.

Cleaning the Outside of the Windshield, Backglass and Wiper Blades If the windshield is not clear after using the windshield washer, or if the wiper blade chatters when running, wax, sap or other material may be on the blade or windshield. Clean the outside of the windshield with GM Windshield Cleaner, Bon AmiR Powder (non-scratching glass cleaning powder), GM Part No. 1050011. The windshield is clean if beads do not form when you rinse it with water. Grime from the windshield will stick to the wiper blades and affect their performance. Clean the blade by wiping vigorously with a cloth soaked in full-strength windshield washer solvent. Then rinse the blade with water. Check the wiper blades and clean them as necessary; replace blades that look worn.

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Weatherstrips Silicone grease on weatherstrips will make them last longer, seal better, and not stick or squeak. Apply silicone grease with a clean cloth at least every six months. During very cold, damp weather more frequent application may be required. (See “Recommended Fluids and Lubricants” in the Maintenance Schedule booklet.) Cleaning the Outside of Your Vehicle The paint finish on your vehicle provides beauty, depth of color, gloss retention and durability. Washing Your Vehicle The best way to preserve your vehicle’s finish is to keep it clean by washing it often with lukewarm or cold water. Don’t wash your vehicle in the direct rays of the sun. Use a car washing soap. Don’t use strong soaps or chemical detergents. Be sure to rinse the vehicle well, removing all soap residue completely. You can get GM-approved cleaning products from your dealer. (See “Appearance Care and Materials” in the Index.) Don’t use cleaning agents that are petroleum based, or that contain acid or abrasives. All cleaning agents should be

6-50

flushed promptly and not allowed to dry on the surface, or they could stain. Dry the finish with a soft, clean chamois or an all-cotton towel to avoid surface scratches and water spotting. High pressure car washes may cause water to enter your vehicle. Cleaning Exterior Lamps/Lenses Use lukewarm or cold water, a soft cloth and a car washing soap to clean exterior lamps and lenses. Follow instructions under “Washing Your Vehicle.” Finish Care Occasional waxing or mild polishing of your vehicle by hand may be necessary to remove residue from the paint finish. You can get GM-approved cleaning products from your dealer. (See “Appearance Care and Materials” in the Index.) Your vehicle has a “basecoat/clearcoat” paint finish. The clearcoat gives more depth and gloss to the colored basecoat. Always use waxes and polishes that are non-abrasive and made for a basecoat/clearcoat paint finish.

NOTICE:

Machine compounding or aggressive polishing on a basecoat/clearcoat paint finish may dull the finish or leave swirl marks.

Foreign materials such as calcium chloride and other salts, ice melting agents, road oil and tar, tree sap, bird droppings, chemicals from industrial chimneys, etc., can damage your vehicle’s finish if they remain on painted surfaces. Wash the vehicle as soon as possible. If necessary, use non-abrasive cleaners that are marked safe for painted surfaces to remove foreign matter. Exterior painted surfaces are subject to aging, weather and chemical fallout that can take their toll over a period of years. You can help to keep the paint finish looking new by keeping your vehicle garaged or covered whenever possible.

Protecting Exterior Bright Metal Parts Bright metal parts should be cleaned regularly to keep their luster. Washing with water is all that is usually needed. However, you may use chrome polish on chrome or stainless steel trim, if necessary. Use special care with aluminum trim. To avoid damaging protective trim, never use auto or chrome polish, steam or caustic soap to clean aluminum. A coating of wax, rubbed to high polish, is recommended for all bright metal parts. Cleaning Aluminum Wheels Keep your wheels clean using a soft clean cloth with mild soap and water. Rinse with clean water. After rinsing thoroughly, dry with a soft clean towel. A wax may then be applied. The surface of these wheels is similar to the painted surface of your vehicle. Don’t use strong soaps, chemicals, abrasive polishes, abrasive cleaners, cleaners with acid or abrasive cleaning brushes on them because you could damage the surface. Do not use chrome polish on any wheels other than chrome-plated wheels.

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Don’t take your vehicle through an automatic car wash that has silicon carbide tire cleaning brushes. These brushes can also damage the surface of these wheels. Cleaning Tires To clean your tires, use a stiff brush with a tire cleaner.

NOTICE:

When applying a tire dressing always take care to wipe off any overspray or splash from all painted surfaces on the body or wheels of the vehicle. Petroleum-based products may damage the paint finish and tires.

Sheet Metal Damage If your vehicle is damaged and requires sheet metal repair or replacement, make sure the body repair shop applies anti-corrosion material to the parts repaired or replaced to restore corrosion protection. Original manufacturer replacement parts will provide the corrosion protection while maintaining the warranty. Finish Damage Any stone chips, fractures or deep scratches in the finish should be repaired right away. Bare metal will corrode quickly and may develop into a major repair expense. Minor chips and scratches can be repaired with touch-up materials available from your dealer or other service outlets. Larger areas of finish damage can be corrected in your dealer’s body and paint shop.

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Underbody Maintenance Chemicals used for ice and snow removal and dust control can collect on the underbody. If these are not removed, accelerated corrosion (rust) can occur on the underbody parts such as fuel lines, frame, floor pan and exhaust system even though they have corrosion protection. At least every spring, flush these materials from the underbody with plain water. Clean any areas where mud and other debris can collect. Dirt packed in closed areas of the frame should be loosened before being flushed. Your dealer or an underbody car washing system can do this for you.

Chemical Paint Spotting Some weather and atmospheric conditions can create a chemical fallout. Airborne pollutants can fall upon and attack painted surfaces on your vehicle. This damage can take two forms: blotchy, ringlet-shaped discolorations, and small irregular dark spots etched into the paint surface. Although no defect in the paint job causes this, Cadillac will repair, at no charge to the owner, the surfaces of new vehicles damaged by this fallout condition within 12 months or 12,000 miles (20 000 km) of purchase, whichever occurs first.

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GM Vehicle Care/Appearance Materials

PART NUMBER

SIZE

DESCRIPTION

USAGE

994954
1050172
1050173
1050174
1050214
1050427

Polishing Cloth – Wax Treated

23 in. x 25 in. Tar and Road Oil Remover 16 oz. (0.473 L) Chrome Cleaner and Polish 16 oz. (0.473 L) 16 oz. (0.473 L) White Sidewall Tire Cleaner 32 oz. (0.946 L) 23 oz. (0.680 L)

Vinyl Cleaner Glass Cleaner

1052918**

8 oz. (0.237 L)

Armor Allt Protectant

Exterior polishing cloth

Removes tar, road oil and asphalt

Use on chrome, stainless steel, nickel, copper and brass

Removes soil and black marks from whitewalls Cleans vinyl tops, upholstery and convertible tops

Removes dirt, grime, smoke and fingerprints

Protects leather, wood, acrylics, Plexiglast, plastic,

rubber and vinyl

1052925

16 oz. (0.473 L)

Multi-Purpose Interior

Cleaner

Cleans carpets, seats, interior trim, door panels

and floor mats

2.5 sq. ft.

Wheel Cleaner

Capture Dry Spot Remover

16 oz. (0.473 L) 8 oz. (0.237 L)

Synthetic Chamois Silicone Tire Shine

1052929
1052930
12345721
12345725
12377964* 12377966* 12377984* See your General Motors Parts Department for these products. See “Recommended Fluids and Lubricants” in the Maintenance Schedule booklet. * For exterior use only. **Not recommended for use on instrument panels.

12 oz. (0.354 L) 16 oz. (0.473 L) 16 oz. (0.473 L) 16 oz. (0.473 L)

Finish Enhancer

Surface Cleaner

Cleaner Wax

Spray on and rinse with water

Attracts, absorbs and removes soils on fabric

Shines vehicle without scratching

Spray on tire shine

Removes dust, fingerprints and surface contaminants Removes light scratches and oxidation and protects finish

Removes contaminants, blemishes and swirl marks

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Service Parts Identification Label You’ll find this label on the inside of the glove box. It’s very helpful if you ever need to order parts. On this label is: D your VIN, D the model designation, D paint information and D a list of all production options and

special equipment.

Be sure that this label is not removed from the vehicle.

Vehicle Identification Number (VIN)

This is the legal identifier for your vehicle. It appears on a plate in the front corner of the instrument panel, on the driver’s side. You can see it if you look through the windshield from outside your vehicle. The VIN also appears on the Vehicle Certification and Service Parts labels and the certificates of title and registration. Engine Identification The 8th character in your VIN is the engine code. This code will help you identify your engine, specifications and replacement parts.

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Electrical System Add-On Electrical Equipment

NOTICE:

Don’t add anything electrical to your vehicle unless you check with your dealer first. Some electrical equipment can damage your vehicle and the damage wouldn’t be covered by your warranty. Some add-on electrical equipment can keep other components from working as they should.

Your vehicle has an air bag system. Before attempting to add anything electrical to your vehicle, see “Servicing Your Air Bag-Equipped Vehicle” in the Index.

Headlamp Wiring The headlamp wiring is protected by a circuit breaker in the lamp switch. An electrical overload will cause the lamps to flicker on and off, or in some cases to remain off. If this happens, have your headlamp wiring checked right away. Windshield Wipers The windshield wiper motor is protected by a circuit breaker and a fuse. If the motor overheats due to heavy snow or ice, the wiper will stop until the motor cools. Although the circuit is protected from electrical overload, overload due to heavy snow or ice may cause wiper linkage damage. Always clear ice and heavy snow from the windshield before using the windshield wipers. If the overload is caused by some electrical problem and not snow, etc., be sure to get it fixed. Power Windows and Other Power Options Circuit breakers in the fuse panel protect the power windows and other power accessories. When the current load is too heavy, the circuit breaker opens and closes. This protects the circuit until the current load returns to normal or the problem is fixed.

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Fuses and Circuit Breakers The wiring circuits in your vehicle are protected from short circuits by a combination of fuses, circuit breakers and fusible thermal links in the wiring itself. This greatly reduces the chance of fires caused by electrical problems. Look at the silver-colored band inside the fuse. If the band is broken or melted, replace the fuse. Be sure you replace a bad fuse with a new one of the identical size and rating. If you ever have a problem on the road and don’t have a spare fuse, you can borrow one that has the same amperage. Just pick some feature of your vehicle that you can get along without -- like the radio or cigarette lighter -- and use its fuse, if it is the correct amperage. Replace it as soon as you can.

Instrument Panel Fuse Block

The fuse block access door is on the driver’s side edge of the instrument panel. Pull off the cover to access the fuse block.

You can remove fuses with a fuse extractor. The fuse extractor is mounted to the fuse block access door. To remove fuses, if you don’t have a fuse extractor, hold the end of the fuse between your thumb and index finger and pull straight out. You may have spare fuses attached to the inside of the fuse block access door. These can be used to replace a bad fuse. However, make sure that it is the correct amperage.

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Fuse/Circuit Breaker

10
11
12
13

Usage

Instrument Cluster, DRL Relay, Lamp Switch, Keyless Entry, Low Coolant Module, Illuminated Entry Module Rear Comfort Controls Cruise Control Auxiliary Power Outlet Crank License Lamp, Parking Lamps, Taillamps, Tailgate Lamps, Front Sidemarkers, Fog Lamp Relay, Door Switch Illumination, Fender Lamps, Headlamp Switch Illumination Air Bag System Wiper Motor, Washer Pump A/C, A/C Blower, High Blower Relay Power Amp, Rear Liftglass, Cigarette Lighter, Door Lock Relay, Power Lumbar Seat

Usage

Stop/TCC Switch, Buzzer, CHMSL, Hazard Lamps, Stoplamps Transfer Case Courtesy Lamps, Cargo Lamp, Glove Box Lamp, Dome/Reading Lamps, Vanity Mirrors, Power Mirrors

Fuse/Circuit Breaker

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Fuse/Circuit Breaker 14

15
16

17
18
19

Usage

4WD Indicator, Cluster, Front and Rear Comfort Controls, Instrument Switches, Radio Illumination, Chime Module DRL Relay, Fog Lamp Relay Front and Rear Turn Signals, Back-Up Lamps, Anti-lock Shift Brake Control Solenoid Radio (Ignition) 4WAL/VCM, ABS, Cruise Control Radio (Battery)

Fuse/Circuit Breaker 20

21
22
23
24

Usage

PRNDL, Automatic Transmission, Speedometer, Check Gages, Warning Lights Security/Steering Auxiliary Power, Headlamp Delay Rear Wiper, Rear Washer Pump Front Axle, 4WD Indicator Lamp, TP2 Relay Power Door Lock, Six-Way Power Seat, Keyless Entry Module Power Windows

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Underhood Fuse/Relay Center

The underhood fuse/relay center is located in the rear of the engine compartment near the brake fluid reservoir. Move the retainer clips for the cover to access the fuse block. You can remove fuses with a fuse extractor. The fuse extractor is mounted to the interior fuse block. To remove fuses if you don’t have a fuse extractor, hold the end of the fuse between your thumb and index finger and pull straight out.

Name ECM-B RR DEFOG IGN-E

FUEL SOL

Circuits Protected Fuel Pump, PCM/VCM Rear Window Defogger Auxiliary Fan Relay Coil, A/C Compressor Relay, Hot Fuel Module Not Used

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Name GLOW PLUG HORN AUX FAN ECM-1
HTD ST-FR A/C HTD MIR ENG-1

HTD ST-RR AUX B

Circuits Protected Not Used Horn, Underhood Lamp Auxiliary Fan Injectors, PCM/VCM Heated Front Seats Air Conditioning Heated Outside Mirrors Ignition Switch, EGR, Canister Purge, EVRV Idle Coast Solenoid, Heated O2
Heated Rear Seats Trailer Wiring

Name AUX A LIGHTING

BATT IGN A IGN B ABS BLOWER

STOP/HAZ HEATED SEATS

Circuits Protected SEO Wiring Headlamp and Panel Dimmer Switch, Fog and Courtesy Fuses Battery, Fuse Block Busbar Ignition Switch Ignition Switch Anti-Lock Brake Module High Blower and Rear Blower Relays Stoplamps Heated Seats

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Replacement Bulbs LAMP OR BULB

HEADLAMPS Low Beam High Beam

LAMP OR BULB EXTERIOR Front Marker Lamp Front Parking and Turn Lamp Rear Parking Lamp Rear Stop and Turn Lamp Back-up Lamp Fog Lamp

TRADE NO.

POWER RATING AT 12.8V, WATTS

9006 HB4
9005 HB3

TRADE NO.

194

2357NA

3057
3057
3156

894

55
65

QTY

QTY

6-62

“VORTEC” 5700

Capacities and Specifications Please refer to “Recommended Fluids and Lubricants” in the Maintenance Schedule booklet for more information. Engine Identification Engine Type RPO Code VIN Code Fuel System *Sequential Fuel Injection Wheels and Tires MODEL K 1500
Tire Pressure

DESCRIPTION 6 bolts (14 mm)

140 lb-ft (190 N·m)

V8
L31

TORQUE

SFI*

See the Certification/Tire label on the rear edge of the driver’s door.

VIN

Cooling System Capacity (Approximate) After refill, the level must be rechecked. See “Cooling System” in the Index. ENGINE “VORTEC” 5700 V8
Crankcase Capacity (Approximate) After refill, the level must be rechecked. See “Engine Oil” in the Index. ENGINE “VORTEC” 5700 V8
[Oil filter should be changed at every oil change.

17.5 Quarts (16.5 L)

5.0 Quarts (4.8 L)

QTY

VIN

QUANTITY WITH FILTER[

6-63

Engine Spark Plug Gap Fuel Filter Wiper Blades (Front) Wiper Blade Type (Front) Wiper Blade Length (Front) Wiper Blade (Rear) Wiper Blade Type (Rear) Wiper Blade Length (Rear)

“VORTEC” 5700 V8
0.060 in. (1.52 mm)

AC Type GF626

GM Part No. 22154886

Trico

18.0 inches (45.0 cm)

GM Part No. 22154396

Trico

14.0 inches (35.5 cm)

[A1301C high-capacity air cleaner filter.

Fuel Tank Capacity (Approximate) 30.0 Gallons (113.0 L) Quantity

Normal Maintenance Replacement Parts Replacement part numbers listed in this section are based on the latest information available at the time of printing, and are subject to change. If a part listed in this manual is not the same as the part used in your vehicle when it was built, or if you have any questions, please contact your Cadillac dealer.

“VORTEC” 5700 V8

AC Type PF52

AC Type A1300C[

AC Type 41-932

Engine VIN Oil Filter Engine Air Cleaner/Filter Spark Plugs

6-64

Section 7 Customer Assistance Information

Here you will find out how to contact Cadillac if you need assistance. This section also tells you how to obtain service publications and how to report any safety defects.

7-2
7-3

7-4
7-5

7-5
7-7

7-8
7-8

Customer Satisfaction Procedure Customer Assistance for Text Telephone (TTY) Users Customer Assistance Offices GM Mobility Program for Persons with Disabilities Roadside Service Roadside Service for the Hearing or Speech Impaired Courtesy Transportation Transportation Options

7-10
7-10

7-11

7-11

7-11

Warranty Information Reporting Safety Defects to the United States Government Reporting Safety Defects to the Canadian Government Reporting Safety Defects to General Motors Ordering Service and Owner Publications in Canada

7-

7-1

Customer Satisfaction Procedure

Your satisfaction and goodwill are important to your dealer and to Cadillac. Normally, any concerns with the sales transaction or the operation of your vehicle will be resolved by your dealer’s sales or service departments. Sometimes, however, despite the best intentions of all concerned, misunderstandings can occur. If your concern has not been resolved to your satisfaction, the following steps should be taken:

7-2

STEP ONE -- Discuss your concern with a member of dealership management. Normally, concerns can be quickly resolved at that level. If the matter has already been reviewed with the sales, service or parts manager, contact the owner of the dealership or the general manager. STEP TWO -- If after contacting a member of dealership management, it appears your concern cannot be resolved by the dealership without further help, contact the Cadillac Customer Assistance Center, 24 hours a day, by calling 1-800-458-8006. In Canada, contact GM of Canada Customer Communication Centre in Oshawa by calling 1-800-263-3777 (English) or 1-800-263-7854 (French). We encourage you to call the toll-free number in order to give your inquiry prompt attention. Please have the following information available to give the Customer Assistance Representative: D Vehicle Identification Number (This is available from the vehicle registration or title, or the plate at the top left of the instrument panel and visible through the windshield.)

D Dealership name and location D Vehicle delivery date and present mileage

When contacting Cadillac, please remember that your concern will likely be resolved at a dealer’s facility. That is why we suggest you follow Step One first if you have a concern. STEP THREE -- Both General Motors and your dealer are committed to making sure you are completely satisfied with your new vehicle. However, if you continue to remain unsatisfied after following the procedure outlined in Steps One and Two, file with the GM/BBB Auto Line Program to enforce any additional rights you may have. Canadian owners refer to your Warranty and Owner Assistance Information booklet for information on the Canadian Motor Vehicle Arbitration Plan (CAMVAP). The BBB Auto Line Program is an out of court program administered by the Council of Better Business Bureaus to settle automotive disputes regarding vehicle repairs or the interpretation of the New Vehicle Limited Warranty. Although you are required to resort to this informal dispute resolution program prior to filing any court action, use of the program is free of charge and your case will generally be heard within 40 days. If you do not agree with the decision given in your case, you may reject it and proceed with any other venue for relief available to you.

You may contact the BBB using the toll-free telephone number or write them at the following address:

BBB Auto Line Council of Better Business Bureaus, Inc. 4200 Wilson Boulevard Suite 800
Arlington, VA 22203-1804
Telephone: 1-800-955-5100

This program is available in all 50 states and the District of Columbia. Eligibility is limited by vehicle age, mileage and other factors. General Motors reserves the right to change eligibility limitations and/or discontinue its participation in this program. Customer Assistance for Text Telephone (TTY) Users To assist customers who are deaf, hard of hearing, or speech-impaired and who use Text Telephones (TTYs), Cadillac has TTY equipment available at its Customer Assistance Center. Any TTY user can communicate with Cadillac by dialing: 1-800-833-CMCC (2622). (TTY users in Canada can dial 1-800-263-3830.)

7-3

All Overseas Locations

GMODC - Customer Communication Centre 169-007
1908 Colonel Sam Drive Oshawa, Ontario L1H 8P7

Telephone: 905-644-4112
905-644-4866
Fax:

Caribbean Numbers 1-800-496-9992 (English) Puerto Rico 1-800-496-9993 (Spanish) Puerto Rico 1-800-751-4135 (English) Dominican Republic 1-800-751-4136 (Spanish) Dominican Republic 1-800-496-9994 U.S. Virgin Islands 1-800-389-0009 Bahamas 1-800-534-0122 Bermuda, Barbados, Antigua & B.V.I. If toll free service is not available in the Caribbean, call Puerto Rico 1-787-763-1315.

Customer Assistance Offices Cadillac encourages customers to call the toll-free number for assistance. If a U.S. customer wishes to write to Cadillac, the letter should be addressed to Cadillac’s Customer Assistance Center. United States

Cadillac Customer Assistance Center Cadillac Motor Car Division P.O. Box 436004
Pontiac, MI 48343-6004

1-800-458-8006
1-800-833-2622 (For Text Telephone devices (TTYs)) Roadside Assistance: 1-800-882-1112

Canada

General Motors of Canada Limited Customer Communication Centre, 163-005
1908 Colonel Sam Drive Oshawa, Ontario L1H 8P7

1-800-263-3777 (English) 1-800-263-7854 (French) 1-800-263-3830 (For Text Telephone devices (TTYs)) Roadside Assistance: 1-800-882-1112

7-4

GM Mobility Program for Persons with Disabilities

Roadside Service

This program, available to qualified applicants, can reimburse you up to $1,000
toward aftermarket driver or passenger adaptive equipment you may require for your vehicle (hand controls, wheelchair/scooter lifts, etc.).

This program can also provide you with free resource information, such as area driver assessment centers and mobility equipment installers. The program is available for a limited period of time from the date of vehicle purchase/lease. See your dealer for more details or call the GM Mobility Assistance Center at 1-800-323-9935. Text telephone (TTY) users, call 1-800-833-9935. GM of Canada also has a Mobility Program. Call 1-800-GM-DRIVE (463-7483) for details. When calling from outside Canada, please dial 1-905-644-3063. All TTY users call 1-800-263-3830.

Cadillac’s exceptional Roadside Service is more than an auto club or towing service. It provides every Cadillac owner with the advantage of contacting a Cadillac advisor and, when appropriate, a Cadillac trained dealer technician who can provide on-site service.

7-5

Each technician travels with a specially equipped service vehicle complete with the necessary Cadillac parts and tools required to handle most roadside repairs. Cadillac Roadside Servicer can be reached by dialing 1-800-882-1112, 24 hours a day, 365 days a year. This service is provided at no charge for any warranty-covered situation and for a nominal charge if the Cadillac is no longer under warranty. Roadside Service is available only in the United States and Canada. Cadillac Owner Privilegest Roadside Service provides several Cadillac Owner Privilegest at “no charge,” throughout your 2000 Cadillac Warranty Period -- 48 months/ 50,000 miles (80 000 km).

7-6

Emergency Road Service is performed on site for the following situations: D Towing Service D Battery Jump Starting D Lock Out Assistance D Fuel Delivery D Flat Tire Change (Covers change only)

D Trip Interruption -- If your trip is interrupted due to a warranty failure, incidental expenses may be reimbursed during the 48 months/50,000 miles (80 000 km) warranty period. Items covered are hotel, meals and rental car.

Roadside Service Availability Wherever you drive in the United States or Canada, an advisor is available to assist you over the phone. A dealer technician, if available, can travel to your location within a 30 mile (50 km) radius of a participating Cadillac dealership. If beyond this radius, we will arrange to have your car towed to the nearest Cadillac dealership. Reaching Roadside Service Dial the toll-free Roadside Service number: 1-800-882-1112. An experienced Roadside Service Advisor will assist you and request the following information: D A description of the problem D Name, home address, home telephone number D Location of your Cadillac and number you are

calling from

D The model year, Vehicle Identification Number

(VIN), mileage and date of delivery

Roadside Service for the Hearing or Speech Impaired Roadside Service is prepared to assist owners who have hearing difficulties or are speech impaired. Cadillac has installed special telecommunication devices called Text Telephone (TTY) in the Roadside Service Center. Any customer who has access to a (TTY) or a conventional teletypewriter can communicate with Cadillac by dialing from the United States or Canada 1-800-833-CMCC -- daily, 24 hours.

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Courtesy Transportation Cadillac has always exemplified quality and value in its offering of motor vehicles. To enhance your ownership experience, we and our participating dealers are proud to offer Courtesy Transportation, a customer support program for new vehicles. The Courtesy Transportation program is offered to retail purchase/lease customers in conjunction with the Bumper to Bumper coverage provided by the New Vehicle Limited Warranty. Several transportation options are available when warranty repairs are required. This will reduce your inconvenience during warranty repairs. Plan Ahead When Possible When your vehicle requires warranty service, you should contact your dealer and request an appointment. By scheduling a service appointment and advising your service consultant of your transportation needs, your dealer can help minimize your inconvenience. If your vehicle cannot be scheduled into the service department immediately, keep driving it until it can be scheduled for service, unless, of course, the problem is safety-related. If it is, please call your dealership, let them know this, and ask for instructions.

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If the dealer requests that you simply drop the vehicle off for service, you are urged to do so as early in the work day as possible to allow for same day repair. Transportation Options Warranty service can generally be completed while you wait. However, if you are unable to wait Cadillac helps minimize your inconvenience by providing several transportation options. Depending on the circumstances, your dealer can offer you one of the following:

Shuttle Service Participating dealers can provide you with shuttle service to get you to your destination with minimal interruption of your daily schedule. This includes a one way shuttle ride to a destination up to 10 miles from the dealership.

Public Transportation or Fuel Reimbursement If your vehicle requires overnight warranty repairs, reimbursement up to $30 per day (five days maximum) may be available for the use of public transportation such as taxi or bus. In addition, should you arrange transportation through a friend or relative, reimbursement for reasonable fuel expenses up to $10 per day (five day maximum) may be available. Claim amounts should reflect actual costs and be supported by original receipts.

Courtesy Rental Vehicle When your vehicle is unavailable due to warranty repairs, your dealer may arrange to provide you with a courtesy rental vehicle or reimburse you for a rental vehicle you obtained, at actual cost, up to a maximum of $35.00 per day supported by receipts. This requires that you sign and complete a rental agreement and meet state, local and rental vehicle provider requirements. Requirements vary and may include minimum age requirements, insurance coverage, credit card, etc. You are responsible for fuel usage charges and may also be responsible for taxes, levies, usage fees, excessive mileage or rental usage beyond the completion of the repair. Generally it is not possible to provide a like-vehicle as a courtesy rental.

Additional Program Information Courtesy Transportation is available during the Bumper-to-Bumper warranty coverage period, but it is not part of the New Vehicle Limited Warranty. A separate booklet entitled “Warranty and Owner Assistance Information” furnished with each new vehicle provides detailed warranty coverage information. Courtesy Transportation is available only at participating dealers and all program options, such as shuttle service, may not be available at every dealer. Please contact your dealer for specific information about availability. All Courtesy Transportation arrangements will be administered by appropriate dealer personnel. Canadian Vehicles: For warranty repairs during the Complete Vehicle Coverage period of the General Motors of Canada New Vehicle Limited Warranty, alternative transportation may be available under the Courtesy Transportation Program. Please consult your dealer for details.

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General Motors reserves the right to unilaterally modify, change or discontinue Courtesy Transportation at any time and to resolve all questions of claim eligibility pursuant to the terms and conditions described herein at its sole discretion. Warranty Information Your vehicle comes with a separate warranty booklet that contains detailed warranty information. REPORTING SAFETY DEFECTS TO THE UNITED STATES GOVERNMENT If you believe that your vehicle has a defect which could cause a crash or could cause injury or death, you should immediately inform the National Highway Traffic Safety Administration (NHTSA), in addition to notifying General Motors.

If NHTSA receives similar complaints, it may open an investigation, and if it finds that a safety defect exists in a group of vehicles, it may order a recall and remedy campaign. However, NHTSA cannot become involved in individual problems between you, your dealer or General Motors. To contact NHTSA, you may either call the Auto Safety Hotline toll-free at 1-800-424-9393 (or 366-0123 in the Washington, D.C. area) or write to:

NHTSA, U.S. Department of Transportation Washington, D.C. 20590

You can also obtain other information about motor vehicle safety from the hotline.

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In Canada, please call us at 1-800-263-3777 (English) or 1-800-263-7854 (French). Or, write: General Motors of Canada Limited Customer Communication Centre, 163-005
1908 Colonel Sam Drive Oshawa, Ontario L1H 8P7

Ordering Service and Owner Publications in Canada Service manuals, owner’s manuals and other service literature are available for purchase for all current and past model General Motors vehicles. The toll-free telephone number for ordering information in Canada is 1-800-668-5539.

REPORTING SAFETY DEFECTS TO THE CANADIAN GOVERNMENT If you live in Canada, and you believe that your vehicle has a safety defect, you should immediately notify Transport Canada, in addition to notifying General Motors of Canada Limited. You may write to:

Transport Canada 330 Sparks Street Tower C Ottawa, Ontario K1A 0N5

REPORTING SAFETY DEFECTS TO GENERAL MOTORS In addition to notifying NHTSA (or Transport Canada) in a situation like this, we certainly hope you’ll notify us. Please call us at 1-800-458-8006, or write:

Cadillac Customer Assistance Center Cadillac Motor Car Division P.O. Box 436004
Pontiac, MI 48343-6004

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2000 CADILLAC SERVICE PUBLICATIONS ORDERING INFORMATION