Download PDF Manual

owner manual, including: . Oil changes based on the


vehicle's oil life monitor system.


. Tire rotation every 12 000 km


(7,500 mi).


Maintenance Schedule


Owner Checks and Services


At Each Fuel Stop . Check the engine oil level. See


Engine Oil 0 301.


Once a Month . Check the tire inflation


pressures. See Tire Pressure 0 339. Inspect the tires for wear. See Tire Inspection 0 345.


. Check the windshield washer fluid level. See Washer Fluid 0 313.


Engine Oil Change When the CHANGE ENGINE OIL SOON message displays, have the engine oil and filter changed within the next 1 000 km/600 mi. If driven under the best conditions, the engine oil life system may not indicate the need for vehicle service for up to a year. The engine oil and filter must be changed at least once


Cadillac ATS/ATS-V Owner Manual (GMNA-Localizing-U.S./Canada/Mexico- 9085354) - 2016 - crc - 7/30/15


380


Service and Maintenance


a year and the oil life system must be reset. Your trained dealer technician can perform this work. If the engine oil life system is reset accidentally, service the vehicle within 5 000 km/3,000 mi since the last service. Reset the oil life system when the oil is changed. See Engine Oil Life System 0 303. Tire Rotation and Required Services Every 12 000 km/ 7,500 mi Rotate the tires, if recommended for the vehicle, and perform the following services. See Tire Rotation 0 345. . Check engine oil level and oil


life percentage. If needed, change engine oil and filter, and reset oil life system. See Engine Oil 0 301 and Engine Oil Life System 0 303.


. Check engine coolant level. See


Engine Coolant 0 309.


. Check windshield washer fluid level. See Washer Fluid 0 313.


. Visually inspect windshield wiper


blades for wear, cracking, or contamination. See Exterior Care 0 368. Replace worn or damaged wiper blades. See Wiper Blade Replacement 0 319.


. Check tire inflation pressures.


See Tire Pressure 0 339. Inspect tire wear. See Tire Inspection 0 345.


. Visually check for fluid leaks.


Inspect engine air cleaner filter. See Engine Air Cleaner/Filter 0 306. Inspect brake system. See Exterior Care 0 368.


. Visually inspect steering, suspension, and chassis components for damaged, loose, or missing parts or signs of wear. See Exterior Care 0 368.


. Check restraint system


components. See Safety System Check 0 70.


. Visually inspect fuel system for


damage or leaks.


. Visually inspect exhaust system


and nearby heat shields for loose or damaged parts.


. Lubricate body components. See


Exterior Care 0 368.


. Check starter switch. See Starter


Switch Check 0 318.


. Check automatic transmission shift lock control function. See Automatic Transmission Shift Lock Control Function Check 0 318.


. Check parking brake and


automatic transmission park mechanism. See Park Brake and P (Park) Mechanism Check 0 319.


Cadillac ATS/ATS-V Owner Manual (GMNA-Localizing-U.S./Canada/Mexico- 9085354) - 2016 - crc - 7/30/15


Service and Maintenance


381


. Check accelerator pedal for


damage, high effort, or binding. Replace if needed.


. Visually inspect gas strut for


signs of wear, cracks, or other damage. Check the hold open ability of the strut. See your dealer if service is required. . Check tire sealant expiration


date, if equipped. See Tire Sealant and Compressor Kit 0 354. Inspect sunroof track and seal, if equipped. See Sunroof 0 52.


Cadillac ATS/ATS-V Owner Manual (GMNA-Localizing-U.S./Canada/Mexico- 9085354) - 2016 - crc - 7/30/15


382


Service and Maintenance


@ @ @ @ @ @ @ @ @ @ @ @ @ @ @ @ @ @ @ @


Maintenance Schedule Additional Required Services - Normal


Rotate tires and perform Required Services. Check engine oil level and oil life percentage. Change engine oil and filter, if needed.


Replace passenger compartment air filter. (1)


Inspect evaporative control system. (2)


ATS-V Only: Replace engine air cleaner filter. (3)


Except ATS-V: Replace engine air cleaner filter. (3)


Change rear axle fluid, if equipped with limited slip differential.


2.0L or 3.6L Twin Turbo Engine Only: Replace spark plugs. Inspect spark plug wires.


Except 2.0L or 3.6L Twin Turbo Engine: Replace spark plugs. Inspect spark plug wires.


Drain and fill engine cooling system. (4)


Visually inspect accessory drive belts. (5)


Replace brake/clutch fluid. (6)


Cadillac ATS/ATS-V Owner Manual (GMNA-Localizing-U.S./Canada/Mexico- 9085354) - 2016 - crc - 7/30/15


Service and Maintenance


383


(5) Or every 10 years, whichever comes first. Inspect for fraying, excessive cracking, or damage; replace, if needed. (6) Replace brake fluid every five years. See Brake Fluid 0 315.


Footnotes — Maintenance Schedule Additional Required Services - Normal (1) Or every two years, whichever comes first. More frequent passenger compartment air filter replacement may be needed if driving in areas with heavy traffic, poor air quality, high dust levels, or environmental allergens. Passenger compartment air filter replacement may also be needed if there is reduced airflow, window fogging, or odors. Your GM dealer can help determine when to replace the filter. (2) Check all fuel and vapor lines and hoses for proper hook-up, routing, and condition. (3) Or every four years, whichever comes first. If driving in dusty conditions, inspect the filter at each oil change or more often as needed. (4) Or every five years, whichever comes first. See Cooling System (Engine) 0 307 or Cooling System (Intercooler) 0 309.


Cadillac ATS/ATS-V Owner Manual (GMNA-Localizing-U.S./Canada/Mexico- 9085354) - 2016 - crc - 7/30/15


384


Service and Maintenance


@ @ @ @ @ @ @ @ @ @ @ @ @ @ @ @ @ @ @ @


Maintenance Schedule Additional Required Services - Severe


Rotate tires and perform Required Services. Check engine oil level and oil life percentage. Change engine oil and filter, if needed.


Replace passenger compartment air filter. (1)


Inspect evaporative control system. (2)


ATS-V Only: Replace engine air cleaner filter. (3)


Except ATS-V: Replace engine air cleaner filter. (3)


Change automatic transmission fluid and filter.


Change manual transmission fluid.


Change transfer case fluid, if equipped with AWD. (4)


Change rear axle fluid.


2.0L or 3.6L Twin Turbo Engine Only: Replace spark plugs. Inspect spark plug wires.


Except 2.0L or 3.6L Twin Turbo Engine: Replace spark plugs. Inspect spark plug wires.


Drain and fill engine cooling system. (5)


Visually inspect accessory drive belts. (6)


Replace brake/clutch fluid. (7)


Cadillac ATS/ATS-V Owner Manual (GMNA-Localizing-U.S./Canada/Mexico- 9085354) - 2016 - crc - 7/30/15


Service and Maintenance


385


Contaminated fluid will decrease the life of the transfer case and/or axles and should be replaced. (5) Or every five years, whichever comes first. See Cooling System (Engine) 0 307 or Cooling System (Intercooler) 0 309. (6) Or every 10 years, whichever comes first. Inspect for fraying, excessive cracking, or damage; replace, if needed. (7) Replace brake fluid every five years. See Brake Fluid 0 315.


Special Application Services . Severe Commercial Use


Vehicles Only: Lubricate chassis components every 5 000 km/ 3,000 mi.


. Have underbody flushing service


performed. See "Underbody Maintenance" in Exterior Care 0 368.


Footnotes — Maintenance Schedule Additional Required Services - Severe (1) Or every two years, whichever comes first. More frequent passenger compartment air filter replacement may be needed if driving in areas with heavy traffic, poor air quality, high dust levels, or environmental allergens. Passenger compartment air filter replacement may also be needed if there is reduced airflow, window fogging, or odors. Your GM dealer can help determine when to replace the filter. (2) Check all fuel and vapor lines and hoses for proper hook-up, routing, and condition. (3) Or every four years, whichever comes first. If driving in dusty conditions, inspect the filter at each oil change or more often as needed. (4) Do not directly power wash the transfer case and/or front/rear axle output seals. High pressure water can overcome the seals and contaminate the transfer case fluid.


Cadillac ATS/ATS-V Owner Manual (GMNA-Localizing-U.S./Canada/Mexico- 9085354) - 2016 - crc - 7/30/15


386


Service and Maintenance


Additional Maintenance and Care Your vehicle is an important investment and caring for it properly may help to avoid future costly repairs. To maintain vehicle performance, additional maintenance services may be required. It is recommended that your dealer perform these services — their trained dealer technicians know your vehicle best. Your dealer can also perform a thorough assessment with a multi-point inspection to recommend when your vehicle may need attention. The following list is intended to explain the services and conditions to look for that may indicate services are required.


Battery The 12-volt battery supplies power to start the engine and operate any additional electrical accessories.


. To avoid break-down or failure to


start the vehicle, maintain a battery with full cranking power. . Trained dealer technicians have the diagnostic equipment to test the battery and ensure that the connections and cables are corrosion-free.


Belts . Belts may need replacing if they


squeak or show signs of cracking or splitting.


. Trained dealer technicians have access to tools and equipment to inspect the belts and recommend adjustment or replacement when necessary.


Brakes Brakes stop the vehicle and are crucial to safe driving. . Signs of brake wear may include


chirping, grinding, or squealing noises, or difficulty stopping.


. Trained dealer technicians have access to tools and equipment to inspect the brakes and recommend quality parts engineered for the vehicle.


Fluids Proper fluid levels and approved fluids protect the vehicle’s systems and components. See Recommended Fluids and Lubricants 0 389 for GM approved fluids. . Engine oil and windshield


washer fluid levels should be checked at every fuel fill. Instrument cluster lights may come on to indicate that fluids may be low and need to be filled.


Hoses Hoses transport fluids and should be regularly inspected to ensure that there are no cracks or leaks. With a multi-point inspection, your dealer can inspect the hoses and advise if replacement is needed.


Cadillac ATS/ATS-V Owner Manual (GMNA-Localizing-U.S./Canada/Mexico- 9085354) - 2016 - crc - 7/30/15


Service and Maintenance


387


Lamps Properly working headlamps, taillamps, and brake lamps are important to see and be seen on the road. . Signs that the headlamps need


attention include dimming, failure to light, cracking, or damage. The brake lamps need to be checked periodically to ensure that they light when braking. . With a multi-point inspection,


your dealer can check the lamps and note any concerns.


Shocks and Struts Shocks and struts help aid in control for a smoother ride. . Signs of wear may include


steering wheel vibration, bounce/ sway while braking, longer stopping distance, or uneven tire wear.


. As part of the multi-point inspection, trained dealer technicians can visually inspect the shocks and struts for signs


of leaking, blown seals, or damage, and can advise when service is needed.


Tires Tires need to be properly inflated, rotated, and balanced. Maintaining the tires can save money and fuel, and can reduce the risk of tire failure. . Signs that the tires need to be replaced include three or more visible treadwear indicators; cord or fabric showing through the rubber; cracks or cuts in the tread or sidewall; or a bulge or split in the tire.


. Trained dealer technicians can


inspect and recommend the right tires. Your dealer can also provide tire/wheel balancing services to ensure smooth vehicle operation at all speeds. Your dealer sells and services name brand tires.


Vehicle Care To help keep the vehicle looking like new, vehicle care products are available from your dealer. For


information on how to clean and protect the vehicle’s interior and exterior, see Interior Care 0 372 and Exterior Care 0 368.


Wheel Alignment Wheel alignment is critical for ensuring that the tires deliver optimal wear and performance. . Signs that the alignment may


need to be adjusted include pulling, improper vehicle handling, or unusual tire wear.


. Your dealer has the required equipment to ensure proper wheel alignment.


Windshield For safety, appearance, and the best viewing, keep the windshield clean and clear. . Signs of damage include


scratches, cracks, and chips.


. Trained dealer technicians can


inspect the windshield and recommend proper replacement if needed.


Cadillac ATS/ATS-V Owner Manual (GMNA-Localizing-U.S./Canada/Mexico- 9085354) - 2016 - crc - 7/30/15


388


Service and Maintenance


Wiper Blades Wiper blades need to be cleaned and kept in good condition to provide a clear view. . Signs of wear include streaking, skipping across the windshield, and worn or split rubber.


. Trained dealer technicians can


check the wiper blades and replace them when needed.


Cadillac ATS/ATS-V Owner Manual (GMNA-Localizing-U.S./Canada/Mexico- 9085354) - 2016 - crc - 7/30/15


Service and Maintenance


389


Recommended Fluids, Lubricants, and Parts


Recommended Fluids and Lubricants


Usage


Engine Oil


Engine Coolant


Hydraulic Brake/Clutch System


Windshield Washer


Automatic Transmission


Fluid/Lubricant


Engine oil meeting the dexos1™ specification of the proper SAE viscosity grade. AC Delco dexos1 Synthetic Blend is recommended. See Engine Oil 0 301. 50/50 mixture of clean, drinkable water and use only DEX-COOL® Coolant. See Engine Coolant 0 309. DOT 3 Hydraulic Brake Fluid (GM Part No. 19299818, in Canada 19299819). Automotive windshield washer fluid that meets regional freeze protection requirements. DEXRON®-HP Automatic Transmission Fluid (GM Part No. 19300536, in Canada 19300537).


Manual Transmission (Except ATS-V) DEXRON®-VI Automatic Transmission Fluid.


Manual Transmission (ATS-V) Transfer Case (All-Wheel Drive)


Rear Axle (Non-Limited Slip


Differential)


Manual Transmission Fluid (GM Part No. 88861800, in Canada 88861801). Transfer Case Fluid (GM Part No. 88861950, in Canada 88861951). Gear DEXRON MTF 75W-90 (GM Part No. 88863089, in Canada 88863090).


Rear Axle (Limited Slip Differential) DEXRON LS Gear 75W-90 (GM Part No. 88862624, in


Canada 88862625).


Cadillac ATS/ATS-V Owner Manual (GMNA-Localizing-U.S./Canada/Mexico- 9085354) - 2016 - crc - 7/30/15


390


Service and Maintenance


Usage


Electronic Limited Slip Differential (eLSD) Clutch System Lubricant


(V-Series Only)


Rear Axle/Front Axle (All-Wheel


Drive)


Chassis Lubrication


Hood Latch Assembly, Secondary Latch, Pivots, Spring Anchor, and


Release Pawl


Key Lock Cylinders, Hood and Door


Hinges


Weatherstrip Conditioning


DEXRON®-VI Automatic Transmission Fluid.


Fluid/Lubricant


Gear DEXRON MTF 75W-90 (GM Part No. 88863089, in Canada 88863090). Chassis Lubricant (GM Part No. 12377985, in Canada 88901242) or lubricant meeting requirements of NLGI #2, Category LB or GC-LB. Lubriplate Lubricant Aerosol (GM Part No. 89021668, in Canada 89021674) or lubricant meeting requirements of NLGI #2, Category LB or GC-LB. Multi-Purpose Lubricant, Superlube (GM Part No. 12346241, in Canada 10953474). Weatherstrip Lubricant (GM Part No. 3634770, in Canada 10953518) or Dielectric Silicone Grease (GM Part No. 12345579, in Canada 10953481).


Cadillac ATS/ATS-V Owner Manual (GMNA-Localizing-U.S./Canada/Mexico- 9085354) - 2016 - crc - 7/30/15


Maintenance Replacement Parts Replacement parts identified below by name, part number, or specification can be obtained from your dealer.


Part


GM Part Number


ACDelco Part Number


Service and Maintenance


391


Engine Air Cleaner/Filter Engine Oil Filter


2.0L L4 Engine 2.5L L4 Engine 3.6L V6 Engine (LGX) 3.6L V6 Twin Turbo Engine (LF4)


Passenger Compartment Air Filter Spark Plugs


2.0L L4 Engine 2.5L L4 Engine 3.6L V6 Engine (LGX) 3.6L V6 Twin Turbo Engine (LF4)


Wiper Blades


Driver Side – 55 cm (21.7 in) Passenger Side – 45 cm (17.7 in)


20857930


A3178C


12640445
12640445
19330000
19330000
13356916


12647827
12627160
12646780
12662396


22905714
25882578


PF64
PF64
PF63E PF63E CF185


41-125
41-115
41-130
41-147


— —


Cadillac ATS/ATS-V Owner Manual (GMNA-Localizing-U.S./Canada/Mexico- 9085354) - 2016 - crc - 7/30/15


392


Service and Maintenance


Maintenance Records After the scheduled services are performed, record the date, odometer reading, who performed the service, and the type of services performed in the boxes provided. Retain all maintenance receipts.


Date


Odometer Reading


Serviced By


Maintenance Stamp


Services Performed


Cadillac ATS/ATS-V Owner Manual (GMNA-Localizing-U.S./Canada/Mexico- 9085354) - 2016 - crc - 7/30/15


Technical Data


Vehicle Identification


Vehicle Identification


Vehicle Identification


Number (VIN) . . . . . . . . . . . . . . . 393


Service Parts Identification


Label . . . . . . . . . . . . . . . . . . . . . . . . 393


Vehicle Data


Capacities and


Specifications . . . . . . . . . . . . . . . 394
Engine Drive Belt Routing . . . . 397


Vehicle Identification Number (VIN)


This legal identifier is in the front corner of the instrument panel, on the left side of the vehicle. It can be seen through the windshield from outside. The VIN also appears on the Vehicle Certification and Service Parts labels and certificates of title and registration. Engine Identification The eighth character in the VIN is the engine code. This code identifies the vehicle's engine, specifications, and replacement parts. See “Engine Specifications” under Capacities and Specifications 0 394 for the vehicle's engine code.


Technical Data


393


Service Parts Identification Label This label, on the load floor under the spare tire cover in the trunk, has the following information: . Vehicle Identification


Number (VIN).


. Model designation. . Paint information. . Production options and special


equipment.


Do not remove this label from the vehicle.


Cadillac ATS/ATS-V Owner Manual (GMNA-Localizing-U.S./Canada/Mexico- 9085354) - 2016 - crc - 7/30/15


394


Technical Data


Vehicle Data


Capacities and Specifications The following approximate capacities are given in metric and English conversions. See Recommended Fluids and Lubricants 0 389 for more information.


Application


Air Conditioning Refrigerant


Cooling System – Engine


2.0L L4 Engine 2.5L L4 Engine 3.6L V6 Engine


Engine Oil with Filter


2.0L L4 Engine RWD 2.0L L4 Engine AWD 2.5L L4 Engine 3.6L V6 Engine RWD 3.6L V6 Engine AWD 3.6L V6 Twin Turbo Engine


Capacities


Metric


English


For the air conditioning system refrigerant type and charge amount, see the refrigerant label under the


hood. See your dealer for more information.


7.6 L 6.6 L 10.2 L


4.7 L 5.7 L 4.7 L 5.7 L 6.15 L 6.6 L


8.0 qt 7.0 qt 10.8 qt


5.0 qt 6.0 qt 5.0 qt 6.0 qt 6.5 qt 7.0 qt


Cadillac ATS/ATS-V Owner Manual (GMNA-Localizing-U.S./Canada/Mexico- 9085354) - 2016 - crc - 7/30/15


Application


Technical Data


395


Capacities


Fuel Tank Transfer Case – AWD Rear Axle (with non-limited slip) Rear Axle (with limited slip) Rear Axle (with electronic limited slip) (V-Series only) Electronic Limited Slip Differential (ELSD) Clutch System Lubricant (V-Series only) Wheel Nut Torque – ATS (Silver Tint Nut) Wheel Nut Torque – ATS-V (Blue Tint Nut) All capacities are approximate. When adding, be sure to fill to the approximate level, as recommended in this manual. Recheck fluid level after filling.


140 Y 150 Y


100 lb ft 110 lb ft


English 16.5 gal 0.8 qt 0.9 qt 1.1 qt 1.27 qt 0.149 qt


Metric 62.5 L 0.8 L 0.85 L 1.0 L 1.20 L 0.141 L


Cadillac ATS/ATS-V Owner Manual (GMNA-Localizing-U.S./Canada/Mexico- 9085354) - 2016 - crc - 7/30/15


396


Technical Data


Engine


VIN Code


Transmission


Engine Specifications


2.0L L4 Engine (LTG)


2.5L L4 Engine 3.6L V6 Engine (LGX)


3.6L V6 Twin Turbo Engine (LF4)


Automatic


Manual


Automatic Automatic


Automatic


Manual


Spark Plug Gap 0.9 mm (0.035 in)


1.1 mm (0.043 in)


0.80–0.90 mm (0.031–


0.035 in)


0.75–0.90 mm (0.030–


0.035 in)


Cadillac ATS/ATS-V Owner Manual (GMNA-Localizing-U.S./Canada/Mexico- 9085354) - 2016 - crc - 7/30/15


Engine Drive Belt Routing


Technical Data


397


2.0L and 2.5L L4 Engines


3.6L V6 Engine (LGX)


3.6L V6 Twin Turbo Engine (LF4)


Cadillac ATS/ATS-V Owner Manual (GMNA-Localizing-U.S./Canada/Mexico- 9085354) - 2016 - crc - 7/30/15


Customer Information


398
Customer Information


Customer Information


Customer Satisfaction


Procedure . . . . . . . . . . . . . . . . . . . 398


Customer Assistance


Offices . . . . . . . . . . . . . . . . . . . . . . 400


Customer Assistance for Text


Telephone (TTY) Users . . . . . 400
Online Owner Center . . . . . . . . . 401
Roadside Service . . . . . . . . . . . . . 401
Scheduling Service


Appointments . . . . . . . . . . . . . . . 403


Courtesy Transportation


Program . . . . . . . . . . . . . . . . . . . . 404
Collision Damage Repair . . . . . 405
Service Publications Ordering


Information . . . . . . . . . . . . . . . . . . 407


Radio Frequency


Statement . . . . . . . . . . . . . . . . . . . 408


Reporting Safety Defects Reporting Safety Defects to


the United States Government . . . . . . . . . . . . . . . . . 408


Reporting Safety Defects to


the Canadian Government . . . . . . . . . . . . . . . . . 408


Reporting Safety Defects to


General Motors . . . . . . . . . . . . . 409


Vehicle Data Recording and Privacy


Vehicle Data Recording and


Privacy . . . . . . . . . . . . . . . . . . . . . . 409
Event Data Recorders . . . . . . . . 409
OnStar® . . . . . . . . . . . . . . . . . . . . . . 410
Infotainment System . . . . . . . . . . 410


Customer Information


Customer Satisfaction Procedure Your satisfaction and goodwill are important to your dealer and to Cadillac. Normally, any concerns with the sales transaction or the operation of the vehicle will be resolved by your dealer's sales or service departments. Sometimes, however, despite the best intentions of all concerned, misunderstandings can occur. If your concern has not been resolved to your satisfaction, the following steps should be taken: STEP ONE : Discuss your concern with a member of dealership management. Normally, concerns can be quickly resolved at that level. If the matter has already been reviewed with the sales, service or parts manager, contact the owner of your dealership or the general manager. STEP TWO : If after contacting a member of dealership management, it appears your concern cannot be


Cadillac ATS/ATS-V Owner Manual (GMNA-Localizing-U.S./Canada/Mexico- 9085354) - 2016 - crc - 7/30/15


resolved by your dealership without further help, in the U.S., call the Cadillac Customer Assistance Center at 1-800–458–8006. In Canada, call the Canadian Cadillac Customer Care Centre at 1-888-446-2000. We encourage you to call the toll-free number in order to give your inquiry prompt attention. Have the following information available to give the Customer Assistance representative: . Vehicle Identification


Number (VIN). This is available from the vehicle registration or title, or the plate at the top left of the instrument panel and visible through the windshield.


. Dealership name and location. . Vehicle delivery date and


present mileage.


When contacting Cadillac, remember that your concern will likely be resolved at a dealer's facility. That is why we suggest following Step One first.


STEP THREE — U.S. Owners : Both General Motors and your dealer are committed to making sure you are completely satisfied with the new vehicle. However, if you continue to remain unsatisfied after following the procedure outlined in Steps One and Two, you can file with the Better Business Bureau (BBB) Auto Line® Program to enforce your rights. The BBB Auto Line Program is an out-of-court program administered by the Council of Better Business Bureaus to settle automotive disputes regarding vehicle repairs or the interpretation of the New Vehicle Limited Warranty. Although you may be required to resort to this informal dispute resolution program prior to filing a court action, use of the program is free of charge and your case will generally be heard within 40 days. If you do not agree with the decision given in your case, you may reject it and proceed with any other venue for relief available to you.


Customer Information


399


You may contact the BBB Auto Line Program using the toll-free telephone number or write them at the following address: BBB Auto Line Program Council of Better Business Bureaus, Inc. 3033 Wilson Boulevard Suite 600
Arlington, VA 22201
Telephone: 1-800-955-5100
http://www.bbb.org/council/ programs-services/ dispute-handling-and-resolution/ bbb-auto-line This program is available in all 50 states and the District of Columbia. Eligibility is limited by vehicle age, mileage, and other factors. General Motors reserves the right to change eligibility limitations and/or discontinue its participation in this program. STEP THREE — Canadian Owners: In the event that you do not feel your concerns have been addressed after following the procedure outlined in Steps One and Two, General Motors of Canada


Cadillac ATS/ATS-V Owner Manual (GMNA-Localizing-U.S./Canada/Mexico- 9085354) - 2016 - crc - 7/30/15


400


Customer Information


Limited wants you to be aware of its participation in a no-charge mediation/arbitration program. General Motors of Canada Limited has committed to binding arbitration of owner disputes involving factory-related vehicle service claims. The program provides for the review of the facts involved by an impartial third party arbiter, and may include an informal hearing before the arbiter. The program is designed so that the entire dispute settlement process, from the time you file your complaint to the final decision, should be completed in approximately 70 days. We believe our impartial program offers advantages over courts in most jurisdictions because it is informal, quick, and free of charge. For further information concerning eligibility in the Canadian Motor Vehicle Arbitration Plan (CAMVAP), call toll-free 1-800-207-0685, or call the Cadillac Customer Care Centre, 1-888-446-2000, or write to:


General Motors Cadillac Customer Care Centre General Motors of Canada Limited Mail Code: CA1-163-005
1908 Colonel Sam Drive Oshawa, Ontario L1H 8P7
The inquiry should be accompanied by the Vehicle Identification Number (VIN).


Customer Assistance Offices Cadillac encourages customers to call the toll-free number for assistance. However, if a customer wishes to write or e-mail Cadillac, the letter should be addressed to: United States and Puerto Rico Cadillac Customer Assistance Center Cadillac Motor Car Division P.O. Box 33169
Detroit, MI 48232-5169
www.Cadillac.com 1-800-458-8006
1-800-833-2622 (For Text Telephone devices (TTYs)) Roadside Service: 1-800-224-1400


From U.S. Virgin Islands: 1-800-496-9994
Canada General Motors of Canada Limited Cadillac Customer Care Centre, Mail Code: CA1-163-005
1908 Colonel Sam Drive Oshawa, Ontario L1H 8P7
www.gm.ca 1-888-446-2000 (English/French) Cadillac Roadside Service: 1-800-882-1112
Overseas Contact the local General Motors Business Unit.


Customer Assistance for Text Telephone (TTY) Users To assist customers who are deaf, hard of hearing, or speech-impaired and who use Text Telephones (TTYs), Cadillac has TTY equipment available at its Customer Assistance Center. Any TTY user can


Cadillac ATS/ATS-V Owner Manual (GMNA-Localizing-U.S./Canada/Mexico- 9085354) - 2016 - crc - 7/30/15


communicate with Cadillac by dialing: 1-800-833-2622. TTY users in Canada can dial 1-800-263-3830.


Online Owner Center


Online Owner Experience (U.S.) my.cadillac.com The Cadillac online owner experience allows interaction with Cadillac and keeps important vehicle-specific information in one place.


Membership Benefits E (Vehicle Information) : Download owner manuals and view vehicle-specific how-to videos. G (Maintenance Information) : View maintenance schedules, alerts, and OnStar onboard vehicle diagnostic information. Schedule service appointments. I (Service History) : View printable dealer-recorded service records and self-recorded service records.


D (Preferred Dealer Information) : Select a dealer and view locations, maps, phone numbers, and hours. r (Warranty Tracking Information) : Track your vehicle’s warranty information. J (Recall Information) : View active recalls or search by Vehicle Identification Number (VIN). See Vehicle Identification Number (VIN) 0 393. H (Other Account Information) : View GM Card, SiriusXM Satellite radio (if equipped), and OnStar account information. F (Live Chat Support) : Chat with online help representatives. See my.cadillac.com to register your vehicle. Cadillac Owner Centre (Canada) cadillacowner.ca Visit the Cadillac Owner Centre: . Chat live with online help


representatives.


Customer Information


401


. Locate owner resources such as


lease-end, financing, and warranty information.


. Retrieve favorite articles,

Loading...
x