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Maintenance Schedule Additional Required Services - Normal
Rotate tires and perform Required Services. Check engine oil level and oil life percentage. Change engine oil and filter, if needed.
Replace passenger compartment air filter. (1)
Inspect evaporative control system. (2)
ATS-V Only: Replace engine air cleaner filter. (3)
Except ATS-V: Replace engine air cleaner filter. (3)
Change rear axle fluid, if equipped with limited slip differential.
2.0L or 3.6L Twin Turbo Engine Only: Replace spark plugs. Inspect spark plug wires.
Except 2.0L or 3.6L Twin Turbo Engine: Replace spark plugs. Inspect spark plug wires.
Drain and fill engine cooling system. (4)
Visually inspect accessory drive belts. (5)
Replace brake/clutch fluid. (6)
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(5) Or every 10 years, whichever comes first. Inspect for fraying, excessive cracking, or damage; replace, if needed. (6) Replace brake fluid every five years. See Brake Fluid 0 315.
Footnotes — Maintenance Schedule Additional Required Services - Normal (1) Or every two years, whichever comes first. More frequent passenger compartment air filter replacement may be needed if driving in areas with heavy traffic, poor air quality, high dust levels, or environmental allergens. Passenger compartment air filter replacement may also be needed if there is reduced airflow, window fogging, or odors. Your GM dealer can help determine when to replace the filter. (2) Check all fuel and vapor lines and hoses for proper hook-up, routing, and condition. (3) Or every four years, whichever comes first. If driving in dusty conditions, inspect the filter at each oil change or more often as needed. (4) Or every five years, whichever comes first. See Cooling System (Engine) 0 307 or Cooling System (Intercooler) 0 309.
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Maintenance Schedule Additional Required Services - Severe
Rotate tires and perform Required Services. Check engine oil level and oil life percentage. Change engine oil and filter, if needed.
Replace passenger compartment air filter. (1)
Inspect evaporative control system. (2)
ATS-V Only: Replace engine air cleaner filter. (3)
Except ATS-V: Replace engine air cleaner filter. (3)
Change automatic transmission fluid and filter.
Change manual transmission fluid.
Change transfer case fluid, if equipped with AWD. (4)
Change rear axle fluid.
2.0L or 3.6L Twin Turbo Engine Only: Replace spark plugs. Inspect spark plug wires.
Except 2.0L or 3.6L Twin Turbo Engine: Replace spark plugs. Inspect spark plug wires.
Drain and fill engine cooling system. (5)
Visually inspect accessory drive belts. (6)
Replace brake/clutch fluid. (7)
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Contaminated fluid will decrease the life of the transfer case and/or axles and should be replaced. (5) Or every five years, whichever comes first. See Cooling System (Engine) 0 307 or Cooling System (Intercooler) 0 309. (6) Or every 10 years, whichever comes first. Inspect for fraying, excessive cracking, or damage; replace, if needed. (7) Replace brake fluid every five years. See Brake Fluid 0 315.
Special Application Services . Severe Commercial Use
Vehicles Only: Lubricate chassis components every 5 000 km/ 3,000 mi.
. Have underbody flushing service
performed. See "Underbody Maintenance" in Exterior Care 0 368.
Footnotes — Maintenance Schedule Additional Required Services - Severe (1) Or every two years, whichever comes first. More frequent passenger compartment air filter replacement may be needed if driving in areas with heavy traffic, poor air quality, high dust levels, or environmental allergens. Passenger compartment air filter replacement may also be needed if there is reduced airflow, window fogging, or odors. Your GM dealer can help determine when to replace the filter. (2) Check all fuel and vapor lines and hoses for proper hook-up, routing, and condition. (3) Or every four years, whichever comes first. If driving in dusty conditions, inspect the filter at each oil change or more often as needed. (4) Do not directly power wash the transfer case and/or front/rear axle output seals. High pressure water can overcome the seals and contaminate the transfer case fluid.
Cadillac ATS/ATS-V Owner Manual (GMNA-Localizing-U.S./Canada/Mexico- 9085354) - 2016 - crc - 7/30/15
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Service and Maintenance
Additional Maintenance and Care Your vehicle is an important investment and caring for it properly may help to avoid future costly repairs. To maintain vehicle performance, additional maintenance services may be required. It is recommended that your dealer perform these services — their trained dealer technicians know your vehicle best. Your dealer can also perform a thorough assessment with a multi-point inspection to recommend when your vehicle may need attention. The following list is intended to explain the services and conditions to look for that may indicate services are required.
Battery The 12-volt battery supplies power to start the engine and operate any additional electrical accessories.
. To avoid break-down or failure to
start the vehicle, maintain a battery with full cranking power. . Trained dealer technicians have the diagnostic equipment to test the battery and ensure that the connections and cables are corrosion-free.
Belts . Belts may need replacing if they
squeak or show signs of cracking or splitting.
. Trained dealer technicians have access to tools and equipment to inspect the belts and recommend adjustment or replacement when necessary.
Brakes Brakes stop the vehicle and are crucial to safe driving. . Signs of brake wear may include
chirping, grinding, or squealing noises, or difficulty stopping.
. Trained dealer technicians have access to tools and equipment to inspect the brakes and recommend quality parts engineered for the vehicle.
Fluids Proper fluid levels and approved fluids protect the vehicle’s systems and components. See Recommended Fluids and Lubricants 0 389 for GM approved fluids. . Engine oil and windshield
washer fluid levels should be checked at every fuel fill. Instrument cluster lights may come on to indicate that fluids may be low and need to be filled.
Hoses Hoses transport fluids and should be regularly inspected to ensure that there are no cracks or leaks. With a multi-point inspection, your dealer can inspect the hoses and advise if replacement is needed.
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Lamps Properly working headlamps, taillamps, and brake lamps are important to see and be seen on the road. . Signs that the headlamps need
attention include dimming, failure to light, cracking, or damage. The brake lamps need to be checked periodically to ensure that they light when braking. . With a multi-point inspection,
your dealer can check the lamps and note any concerns.
Shocks and Struts Shocks and struts help aid in control for a smoother ride. . Signs of wear may include
steering wheel vibration, bounce/ sway while braking, longer stopping distance, or uneven tire wear.
. As part of the multi-point inspection, trained dealer technicians can visually inspect the shocks and struts for signs
of leaking, blown seals, or damage, and can advise when service is needed.
Tires Tires need to be properly inflated, rotated, and balanced. Maintaining the tires can save money and fuel, and can reduce the risk of tire failure. . Signs that the tires need to be replaced include three or more visible treadwear indicators; cord or fabric showing through the rubber; cracks or cuts in the tread or sidewall; or a bulge or split in the tire.
. Trained dealer technicians can
inspect and recommend the right tires. Your dealer can also provide tire/wheel balancing services to ensure smooth vehicle operation at all speeds. Your dealer sells and services name brand tires.
Vehicle Care To help keep the vehicle looking like new, vehicle care products are available from your dealer. For
information on how to clean and protect the vehicle’s interior and exterior, see Interior Care 0 372 and Exterior Care 0 368.
Wheel Alignment Wheel alignment is critical for ensuring that the tires deliver optimal wear and performance. . Signs that the alignment may
need to be adjusted include pulling, improper vehicle handling, or unusual tire wear.
. Your dealer has the required equipment to ensure proper wheel alignment.
Windshield For safety, appearance, and the best viewing, keep the windshield clean and clear. . Signs of damage include
scratches, cracks, and chips.
. Trained dealer technicians can
inspect the windshield and recommend proper replacement if needed.
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Wiper Blades Wiper blades need to be cleaned and kept in good condition to provide a clear view. . Signs of wear include streaking, skipping across the windshield, and worn or split rubber.
. Trained dealer technicians can
check the wiper blades and replace them when needed.
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Recommended Fluids, Lubricants, and Parts
Recommended Fluids and Lubricants
Usage
Engine Oil
Engine Coolant
Hydraulic Brake/Clutch System
Windshield Washer
Automatic Transmission
Fluid/Lubricant
Engine oil meeting the dexos1™ specification of the proper SAE viscosity grade. AC Delco dexos1 Synthetic Blend is recommended. See Engine Oil 0 301. 50/50 mixture of clean, drinkable water and use only DEX-COOL® Coolant. See Engine Coolant 0 309. DOT 3 Hydraulic Brake Fluid (GM Part No. 19299818, in Canada 19299819). Automotive windshield washer fluid that meets regional freeze protection requirements. DEXRON®-HP Automatic Transmission Fluid (GM Part No. 19300536, in Canada 19300537).
Manual Transmission (Except ATS-V) DEXRON®-VI Automatic Transmission Fluid.
Manual Transmission (ATS-V) Transfer Case (All-Wheel Drive)
Rear Axle (Non-Limited Slip
Differential)
Manual Transmission Fluid (GM Part No. 88861800, in Canada 88861801). Transfer Case Fluid (GM Part No. 88861950, in Canada 88861951). Gear DEXRON MTF 75W-90 (GM Part No. 88863089, in Canada 88863090).
Rear Axle (Limited Slip Differential) DEXRON LS Gear 75W-90 (GM Part No. 88862624, in
Canada 88862625).
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Service and Maintenance
Usage
Electronic Limited Slip Differential (eLSD) Clutch System Lubricant
(V-Series Only)
Rear Axle/Front Axle (All-Wheel
Drive)
Chassis Lubrication
Hood Latch Assembly, Secondary Latch, Pivots, Spring Anchor, and
Release Pawl
Key Lock Cylinders, Hood and Door
Hinges
Weatherstrip Conditioning
DEXRON®-VI Automatic Transmission Fluid.
Fluid/Lubricant
Gear DEXRON MTF 75W-90 (GM Part No. 88863089, in Canada 88863090). Chassis Lubricant (GM Part No. 12377985, in Canada 88901242) or lubricant meeting requirements of NLGI #2, Category LB or GC-LB. Lubriplate Lubricant Aerosol (GM Part No. 89021668, in Canada 89021674) or lubricant meeting requirements of NLGI #2, Category LB or GC-LB. Multi-Purpose Lubricant, Superlube (GM Part No. 12346241, in Canada 10953474). Weatherstrip Lubricant (GM Part No. 3634770, in Canada 10953518) or Dielectric Silicone Grease (GM Part No. 12345579, in Canada 10953481).
Cadillac ATS/ATS-V Owner Manual (GMNA-Localizing-U.S./Canada/Mexico- 9085354) - 2016 - crc - 7/30/15
Maintenance Replacement Parts Replacement parts identified below by name, part number, or specification can be obtained from your dealer.
Part
GM Part Number
ACDelco Part Number
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Engine Air Cleaner/Filter Engine Oil Filter
2.0L L4 Engine 2.5L L4 Engine 3.6L V6 Engine (LGX) 3.6L V6 Twin Turbo Engine (LF4)
Passenger Compartment Air Filter Spark Plugs
2.0L L4 Engine 2.5L L4 Engine 3.6L V6 Engine (LGX) 3.6L V6 Twin Turbo Engine (LF4)
Wiper Blades
Driver Side – 55 cm (21.7 in) Passenger Side – 45 cm (17.7 in)
20857930
A3178C
12640445
12640445
19330000
19330000
1335691612647827
12627160
12646780
1266239622905714
25882578PF64
PF64
PF63E PF63E CF18541-125
41-115
41-130
41-147— —
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Service and Maintenance
Maintenance Records After the scheduled services are performed, record the date, odometer reading, who performed the service, and the type of services performed in the boxes provided. Retain all maintenance receipts.
Date
Odometer Reading
Serviced By
Maintenance Stamp
Services Performed
Cadillac ATS/ATS-V Owner Manual (GMNA-Localizing-U.S./Canada/Mexico- 9085354) - 2016 - crc - 7/30/15
Technical Data
Vehicle Identification
Vehicle Identification
Vehicle Identification
Number (VIN) . . . . . . . . . . . . . . . 393
Service Parts Identification
Label . . . . . . . . . . . . . . . . . . . . . . . . 393
Vehicle Data
Capacities and
Specifications . . . . . . . . . . . . . . . 394
Engine Drive Belt Routing . . . . 397Vehicle Identification Number (VIN)
This legal identifier is in the front corner of the instrument panel, on the left side of the vehicle. It can be seen through the windshield from outside. The VIN also appears on the Vehicle Certification and Service Parts labels and certificates of title and registration. Engine Identification The eighth character in the VIN is the engine code. This code identifies the vehicle's engine, specifications, and replacement parts. See “Engine Specifications” under Capacities and Specifications 0 394 for the vehicle's engine code.
Technical Data
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Service Parts Identification Label This label, on the load floor under the spare tire cover in the trunk, has the following information: . Vehicle Identification
Number (VIN).
. Model designation. . Paint information. . Production options and special
equipment.
Do not remove this label from the vehicle.
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Technical Data
Vehicle Data
Capacities and Specifications The following approximate capacities are given in metric and English conversions. See Recommended Fluids and Lubricants 0 389 for more information.
Application
Air Conditioning Refrigerant
Cooling System – Engine
2.0L L4 Engine 2.5L L4 Engine 3.6L V6 Engine
Engine Oil with Filter
2.0L L4 Engine RWD 2.0L L4 Engine AWD 2.5L L4 Engine 3.6L V6 Engine RWD 3.6L V6 Engine AWD 3.6L V6 Twin Turbo Engine
Capacities
Metric
English
For the air conditioning system refrigerant type and charge amount, see the refrigerant label under the
hood. See your dealer for more information.
7.6 L 6.6 L 10.2 L
4.7 L 5.7 L 4.7 L 5.7 L 6.15 L 6.6 L
8.0 qt 7.0 qt 10.8 qt
5.0 qt 6.0 qt 5.0 qt 6.0 qt 6.5 qt 7.0 qt
Cadillac ATS/ATS-V Owner Manual (GMNA-Localizing-U.S./Canada/Mexico- 9085354) - 2016 - crc - 7/30/15
Application
Technical Data
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Capacities
Fuel Tank Transfer Case – AWD Rear Axle (with non-limited slip) Rear Axle (with limited slip) Rear Axle (with electronic limited slip) (V-Series only) Electronic Limited Slip Differential (ELSD) Clutch System Lubricant (V-Series only) Wheel Nut Torque – ATS (Silver Tint Nut) Wheel Nut Torque – ATS-V (Blue Tint Nut) All capacities are approximate. When adding, be sure to fill to the approximate level, as recommended in this manual. Recheck fluid level after filling.
140 Y 150 Y
100 lb ft 110 lb ft
English 16.5 gal 0.8 qt 0.9 qt 1.1 qt 1.27 qt 0.149 qt
Metric 62.5 L 0.8 L 0.85 L 1.0 L 1.20 L 0.141 L
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Technical Data
Engine
VIN Code
Transmission
Engine Specifications
2.0L L4 Engine (LTG)
2.5L L4 Engine 3.6L V6 Engine (LGX)
3.6L V6 Twin Turbo Engine (LF4)
Automatic
Manual
Automatic Automatic
Automatic
Manual
Spark Plug Gap 0.9 mm (0.035 in)
1.1 mm (0.043 in)
0.80–0.90 mm (0.031–
0.035 in)
0.75–0.90 mm (0.030–
0.035 in)
Cadillac ATS/ATS-V Owner Manual (GMNA-Localizing-U.S./Canada/Mexico- 9085354) - 2016 - crc - 7/30/15
Engine Drive Belt Routing
Technical Data
397
2.0L and 2.5L L4 Engines
3.6L V6 Engine (LGX)
3.6L V6 Twin Turbo Engine (LF4)
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Customer Information
398
Customer InformationCustomer Information
Customer Satisfaction
Procedure . . . . . . . . . . . . . . . . . . . 398
Customer Assistance
Offices . . . . . . . . . . . . . . . . . . . . . . 400
Customer Assistance for Text
Telephone (TTY) Users . . . . . 400
Online Owner Center . . . . . . . . . 401
Roadside Service . . . . . . . . . . . . . 401
Scheduling ServiceAppointments . . . . . . . . . . . . . . . 403
Courtesy Transportation
Program . . . . . . . . . . . . . . . . . . . . 404
Collision Damage Repair . . . . . 405
Service Publications OrderingInformation . . . . . . . . . . . . . . . . . . 407
Radio Frequency
Statement . . . . . . . . . . . . . . . . . . . 408
Reporting Safety Defects Reporting Safety Defects to
the United States Government . . . . . . . . . . . . . . . . . 408
Reporting Safety Defects to
the Canadian Government . . . . . . . . . . . . . . . . . 408
Reporting Safety Defects to
General Motors . . . . . . . . . . . . . 409
Vehicle Data Recording and Privacy
Vehicle Data Recording and
Privacy . . . . . . . . . . . . . . . . . . . . . . 409
Event Data Recorders . . . . . . . . 409
OnStar® . . . . . . . . . . . . . . . . . . . . . . 410
Infotainment System . . . . . . . . . . 410Customer Information
Customer Satisfaction Procedure Your satisfaction and goodwill are important to your dealer and to Cadillac. Normally, any concerns with the sales transaction or the operation of the vehicle will be resolved by your dealer's sales or service departments. Sometimes, however, despite the best intentions of all concerned, misunderstandings can occur. If your concern has not been resolved to your satisfaction, the following steps should be taken: STEP ONE : Discuss your concern with a member of dealership management. Normally, concerns can be quickly resolved at that level. If the matter has already been reviewed with the sales, service or parts manager, contact the owner of your dealership or the general manager. STEP TWO : If after contacting a member of dealership management, it appears your concern cannot be
Cadillac ATS/ATS-V Owner Manual (GMNA-Localizing-U.S./Canada/Mexico- 9085354) - 2016 - crc - 7/30/15
resolved by your dealership without further help, in the U.S., call the Cadillac Customer Assistance Center at 1-800–458–8006. In Canada, call the Canadian Cadillac Customer Care Centre at 1-888-446-2000. We encourage you to call the toll-free number in order to give your inquiry prompt attention. Have the following information available to give the Customer Assistance representative: . Vehicle Identification
Number (VIN). This is available from the vehicle registration or title, or the plate at the top left of the instrument panel and visible through the windshield.
. Dealership name and location. . Vehicle delivery date and
present mileage.
When contacting Cadillac, remember that your concern will likely be resolved at a dealer's facility. That is why we suggest following Step One first.
STEP THREE — U.S. Owners : Both General Motors and your dealer are committed to making sure you are completely satisfied with the new vehicle. However, if you continue to remain unsatisfied after following the procedure outlined in Steps One and Two, you can file with the Better Business Bureau (BBB) Auto Line® Program to enforce your rights. The BBB Auto Line Program is an out-of-court program administered by the Council of Better Business Bureaus to settle automotive disputes regarding vehicle repairs or the interpretation of the New Vehicle Limited Warranty. Although you may be required to resort to this informal dispute resolution program prior to filing a court action, use of the program is free of charge and your case will generally be heard within 40 days. If you do not agree with the decision given in your case, you may reject it and proceed with any other venue for relief available to you.
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You may contact the BBB Auto Line Program using the toll-free telephone number or write them at the following address: BBB Auto Line Program Council of Better Business Bureaus, Inc. 3033 Wilson Boulevard Suite 600
Arlington, VA 22201
Telephone: 1-800-955-5100
http://www.bbb.org/council/ programs-services/ dispute-handling-and-resolution/ bbb-auto-line This program is available in all 50 states and the District of Columbia. Eligibility is limited by vehicle age, mileage, and other factors. General Motors reserves the right to change eligibility limitations and/or discontinue its participation in this program. STEP THREE — Canadian Owners: In the event that you do not feel your concerns have been addressed after following the procedure outlined in Steps One and Two, General Motors of CanadaCadillac ATS/ATS-V Owner Manual (GMNA-Localizing-U.S./Canada/Mexico- 9085354) - 2016 - crc - 7/30/15
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Customer Information
Limited wants you to be aware of its participation in a no-charge mediation/arbitration program. General Motors of Canada Limited has committed to binding arbitration of owner disputes involving factory-related vehicle service claims. The program provides for the review of the facts involved by an impartial third party arbiter, and may include an informal hearing before the arbiter. The program is designed so that the entire dispute settlement process, from the time you file your complaint to the final decision, should be completed in approximately 70 days. We believe our impartial program offers advantages over courts in most jurisdictions because it is informal, quick, and free of charge. For further information concerning eligibility in the Canadian Motor Vehicle Arbitration Plan (CAMVAP), call toll-free 1-800-207-0685, or call the Cadillac Customer Care Centre, 1-888-446-2000, or write to:
General Motors Cadillac Customer Care Centre General Motors of Canada Limited Mail Code: CA1-163-005
1908 Colonel Sam Drive Oshawa, Ontario L1H 8P7
The inquiry should be accompanied by the Vehicle Identification Number (VIN).Customer Assistance Offices Cadillac encourages customers to call the toll-free number for assistance. However, if a customer wishes to write or e-mail Cadillac, the letter should be addressed to: United States and Puerto Rico Cadillac Customer Assistance Center Cadillac Motor Car Division P.O. Box 33169
Detroit, MI 48232-5169
www.Cadillac.com 1-800-458-8006
1-800-833-2622 (For Text Telephone devices (TTYs)) Roadside Service: 1-800-224-1400From U.S. Virgin Islands: 1-800-496-9994
Canada General Motors of Canada Limited Cadillac Customer Care Centre, Mail Code: CA1-163-005
1908 Colonel Sam Drive Oshawa, Ontario L1H 8P7
www.gm.ca 1-888-446-2000 (English/French) Cadillac Roadside Service: 1-800-882-1112
Overseas Contact the local General Motors Business Unit.Customer Assistance for Text Telephone (TTY) Users To assist customers who are deaf, hard of hearing, or speech-impaired and who use Text Telephones (TTYs), Cadillac has TTY equipment available at its Customer Assistance Center. Any TTY user can
Cadillac ATS/ATS-V Owner Manual (GMNA-Localizing-U.S./Canada/Mexico- 9085354) - 2016 - crc - 7/30/15
communicate with Cadillac by dialing: 1-800-833-2622. TTY users in Canada can dial 1-800-263-3830.
Online Owner Center
Online Owner Experience (U.S.) my.cadillac.com The Cadillac online owner experience allows interaction with Cadillac and keeps important vehicle-specific information in one place.
Membership Benefits E (Vehicle Information) : Download owner manuals and view vehicle-specific how-to videos. G (Maintenance Information) : View maintenance schedules, alerts, and OnStar onboard vehicle diagnostic information. Schedule service appointments. I (Service History) : View printable dealer-recorded service records and self-recorded service records.
D (Preferred Dealer Information) : Select a dealer and view locations, maps, phone numbers, and hours. r (Warranty Tracking Information) : Track your vehicle’s warranty information. J (Recall Information) : View active recalls or search by Vehicle Identification Number (VIN). See Vehicle Identification Number (VIN) 0 393. H (Other Account Information) : View GM Card, SiriusXM Satellite radio (if equipped), and OnStar account information. F (Live Chat Support) : Chat with online help representatives. See my.cadillac.com to register your vehicle. Cadillac Owner Centre (Canada) cadillacowner.ca Visit the Cadillac Owner Centre: . Chat live with online help
representatives.
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. Locate owner resources such as
lease-end, financing, and warranty information.
. Retrieve favorite articles,
quizzes, tips, and multimedia galleries organized into the Featured Articles and Auto Care Sections.
. Download owner manuals. . Find Cadillac-recommended
maintenance services.
Roadside Service U.S./Canada: 1-800-882-1112. Text Telephone (TTY) Users (U.S. Only): 1-888-889-2438. Service is available 24 hours a day, 365 days a year. Calling for Service When calling Roadside Service, have the following information ready: . Your name, home address, and
home telephone number. . Telephone number of your
location.
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Customer Information
. Location of the vehicle. . Model, year, color, and license
plate number of the vehicle. . Odometer reading, Vehicle
Identification Number (VIN), and delivery date of the vehicle. . Description of the problem. Coverage Services are provided for the duration of the vehicle’s powertrain warranty. In the U.S., anyone driving the vehicle is covered. In Canada, a person driving the vehicle without permission from the owner is not covered. Roadside Service is not a part of the New Vehicle Limited Warranty. General Motors North America and Cadillac reserve the right to make any changes or discontinue the Roadside Service program at any time without notification. General Motors North America and Cadillac reserve the right to limit services or payment to an owner or
driver if they decide the claims are made too often, or the same type of claim is made many times. Cadillac Owner Privileges™ . Emergency Fuel Delivery:
Delivery of enough fuel for the vehicle to get to the nearest service station.
. Lock-Out Service: Service to
unlock the vehicle if you are locked out. A remote unlock may be available if you have OnStar. For security reasons, the driver must present identification before this service is given.
. Emergency Tow from a Public
Road or Highway: Tow to the nearest Cadillac dealer for warranty service, or if the vehicle was in a crash and cannot be driven. Assistance is not given when the vehicle is stuck in the sand, mud, or snow.
. Flat Tire Change: Service to change a flat tire with a spare tire. The spare tire, if equipped, must be in good condition and properly inflated. It is your
responsibility for the repair or replacement of the tire if it is not covered by the warranty.
. Battery Jump Start: Service to
jump start a dead battery.
. Trip Interruption Benefits and
Service: If your trip is interrupted due to a warranty failure, incidental expenses may be reimbursed during the Powertrain warranty period. Items considered are hotel, meals, and rental car or a vehicle being delivered back to the customer, up to 805 km (500 mi).
Cadillac Technician Roadside Service (U.S. Only) Cadillac's exceptional Roadside Service is more than an auto club or towing service. It provides every Cadillac owner in the United States with the advantage of contacting a Cadillac advisor and, where available, a Cadillac trained dealer technician who can provide on-site service.
Cadillac ATS/ATS-V Owner Manual (GMNA-Localizing-U.S./Canada/Mexico- 9085354) - 2016 - crc - 7/30/15
A dealer technician will travel to your location within a 30-mile radius of a participating Cadillac dealership. If beyond this radius, we will arrange to have your car towed to the nearest Cadillac dealership. Each technician travels with a specially equipped service vehicle complete with the necessary Cadillac parts and tools required to handle most roadside repairs. Services Not Included in Roadside Service
Impound towing caused by violation of any laws.
. Legal fines. . Mounting, dismounting,
or changing of snow tires, chains, or other traction devices.
Service is not provided if a vehicle is in an area that is not accessible to the service vehicle or is not a regularly traveled or maintained public road, which includes ice and winter roads. Off-road use is not covered.
Services Specific to Canadian-Purchased Vehicles . Fuel delivery: Reimbursement
is up to 7 liters. Diesel fuel delivery may be restricted. Propane and other fuels are not provided through this service.
. Lock-Out Service: Vehicle
registration is required.
. Trip Interruption Benefits and
Service: Pre-authorization, original detailed receipts, and a copy of the repair orders are required. Once authorization has been received, the Roadside Service advisor will help you make arrangements and explain how to receive payment.
. Alternative Service: If
assistance cannot be provided right away, the Roadside Service advisor may give you permission to get local emergency road service. You will receive payment, up to $100, after sending the original receipt to Roadside Service. Mechanical failures may be covered, however any cost for parts and
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labor for repairs not covered by the warranty are the owner responsibility.
Scheduling Service Appointments When the vehicle requires warranty service, contact your dealer and request an appointment. By scheduling a service appointment and advising the service consultant of your transportation needs, your dealer can help minimize your inconvenience. If the vehicle cannot be scheduled into the service department immediately, keep driving it until it can be scheduled for service, unless, of course, the problem is safety related. If it is, please call your dealership, let them know this, and ask for instructions. If your dealer requests you to bring the vehicle for service, you are urged to do so as early in the work day as possible to allow for same-day repair.
Cadillac ATS/ATS-V Owner Manual (GMNA-Localizing-U.S./Canada/Mexico- 9085354) - 2016 - crc - 7/30/15
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Customer Information
Courtesy Transportation Program To enhance your ownership experience, we and our participating dealers are proud to offer Courtesy Transportation, a customer support program for vehicles with the Bumper-to-Bumper (Base Warranty Coverage period in Canada), extended powertrain, and/or hybrid-specific warranties in both the U.S. and Canada. Several Courtesy Transportation options are available to assist in reducing inconvenience when warranty repairs are required. Courtesy Transportation is not a part of the New Vehicle Limited Warranty. A separate booklet entitled “Limited Warranty and Owner Assistance Information” furnished with each new vehicle provides detailed warranty coverage information.
Transportation Options Warranty service can generally be completed while you wait. However, if you are unable to do so, your dealer may offer the following transportation options:
Shuttle Service This includes one-way or round-trip shuttle service within reasonable time and distance parameters of your dealer's area.
Public Transportation or Fuel Reimbursement If overnight warranty repairs are needed, and public transportation is used, the expense must be supported by original receipts and within the maximum amount allowed by GM for shuttle service. If U.S. customers arrange their own transportation, limited reimbursement for reasonable fuel expenses may be available. Claim amounts should reflect actual costs and be supported by original receipts. See your dealer for information.
Courtesy Rental Vehicle For an overnight warranty repair, the dealer may provide an available courtesy rental vehicle or provide for reimbursement of a rental vehicle. Reimbursement is limited and must be supported by original receipts as well as a signed and completed rental agreement and meet state/ provincial, local, and rental vehicle provider requirements. Requirements vary and may include minimum age requirements, insurance coverage, credit card, etc. Additional fees such as fuel usage charges, taxes, levies, usage fees, excessive mileage, or rental usage beyond the completion of the repair are also your responsibility.
