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the vehicle if it is sold. It is the responsibility of the owner to have all required maintenance performed. Your dealer has trained technicians who can perform required maintenance using genuine replacement parts. They have up-to-date tools and equipment for fast and accurate diagnostics. Many dealers have extended evening and Saturday hours, courtesy transportation, and online scheduling to assist with service needs.
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Your dealer recognizes the importance of providing competitively priced maintenance and repair services. With trained technicians, the dealer is the place for routine maintenance such as oil changes and tire rotations and additional maintenance items like tires, brakes, batteries, and wiper blades.
Caution
Damage caused by improper maintenance can lead to costly repairs and may not be covered by the vehicle warranty. Maintenance intervals, checks, inspections, recommended fluids, and lubricants are important to keep the vehicle in good working condition.
The Tire Rotation and Required Services are the responsibility of the vehicle owner. It is recommended to have your dealer perform these services every 12 000 km/7,500 mi. Proper vehicle maintenance helps to
keep the vehicle in good working condition, improves fuel economy, and reduces vehicle emissions. Because of the way people use vehicles, maintenance needs vary. There may need to be more frequent checks and services. The Additional Required Services - Normal are for vehicles that: . Carry passengers and cargo within recommended limits on the Tire and Loading Information label. See Vehicle Load Limits 0 181.
. Are driven on reasonable road
surfaces within legal driving limits.
. Use the recommended fuel. See
Fuel 0 216.
Refer to the information in the Maintenance Schedule Additional Required Services - Normal chart. The Additional Required Services - Severe are for vehicles that are: . Mainly driven in heavy city traffic
in hot weather.
. Mainly driven in hilly or
mountainous terrain.
. Frequently towing a trailer. . Used for high speed or
competitive driving.
. Used for taxi, police, or delivery
service.
Refer to the information in the Maintenance Schedule Additional Required Services - Severe chart.
{ Warning
Performing maintenance work can be dangerous and can cause serious injury. Perform maintenance work only if the required information, proper tools, and equipment are available. If they are not, see your dealer to have a trained technician do the work. See Doing Your Own Service Work 0 228.
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Maintenance Schedule
Owner Checks and Services
At Each Fuel Stop . Check the engine oil level. See
Engine Oil 0 233.
Once a Month . Check the tire inflation
pressures. See Tire Pressure 0 268. Inspect the tires for wear. See Tire Inspection 0 273.
. Check the windshield washer fluid level. See Washer Fluid 0 243.
Engine Oil Change When the CHANGE ENGINE OIL SOON message displays, have the engine oil and filter changed within the next 1 000 km/600 mi. If driven under the best conditions, the engine oil life system may not indicate the need for vehicle service for up to a year. The engine oil and filter must be changed at least once
a year and the oil life system must be reset. Your trained dealer technician can perform this work. If the engine oil life system is reset accidentally, service the vehicle within 5 000 km/3,000 mi since the last service. Reset the oil life system when the oil is changed. See Engine Oil Life System 0 235. Tire Rotation and Required Services Every 12 000 km/ 7,500 mi Rotate the tires, if recommended for the vehicle, and perform the following services. See Tire Rotation 0 274. . Check engine oil level and oil
life percentage. If needed, change engine oil and filter, and reset oil life system. See Engine Oil 0 233 and Engine Oil Life System 0 235.
. Check engine coolant level. See
Engine Coolant 0 239.
. Check windshield washer fluid level. See Washer Fluid 0 243.
. Visually inspect windshield wiper
blades for wear, cracking, or contamination and replace worn or damaged blades. See Exterior Care 0 294. Replace wiper blades every 20 000 km/ 12,000 mi or 12 months. See Wiper Blade Replacement 0 248.
. Check tire inflation pressures.
See Tire Pressure 0 268. Inspect tire wear. See Tire Inspection 0 273.
. Visually check for fluid leaks.
Inspect engine air cleaner filter. See Engine Air Cleaner/Filter 0 237. Inspect brake system. See Exterior Care 0 294.
. Visually inspect steering, suspension, and chassis components for damaged, loose, or missing parts or signs of wear. See Exterior Care 0 294.
. Check restraint system
components. See Safety System Check 0 60.
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. Visually inspect fuel system for
. Check accelerator pedal for
damage, high effort, or binding. Replace if needed.
. Visually inspect gas strut for
signs of wear, cracks, or other damage. Check the hold open ability of the strut. See your dealer if service is required. Inspect sunroof track and seal, if equipped. See Sunroof 0 46.
damage or leaks.
. Visually inspect exhaust system
and nearby heat shields for loose or damaged parts.
. Lubricate body components. See
Exterior Care 0 294.
. Check starter switch. See Starter
Switch Check 0 247.
. Check automatic transmission shift lock control function. See Automatic Transmission Shift Lock Control Function Check 0 247.
. Check ignition transmission lock.
See Ignition Transmission Lock Check 0 247.
. Check parking brake and
automatic transmission park mechanism. See Park Brake and P (Park) Mechanism Check 0 247.
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Maintenance Schedule Additional Required Services - Normal
Rotate tires and perform Required Services. Check engine oil level and oil life percentage. Change engine oil and filter, if needed.
@ @ @ @ @ @ @ @ @ @ @ @ @ @ @ @ @ @ @ @
Replace passenger compartment air filter. (1)
Inspect evaporative control system. (2)
Replace engine air cleaner filter. (3)
2.4L Engine: Replace spark plugs. Inspect spark plug wires.
2.0L Turbo Engine: Replace spark plugs. Inspect spark plug wires.
Drain and fill engine cooling system. (4)
Visually inspect accessory drive belts. (5)
Replace brake fluid. (6)
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Service and Maintenance
(4) Or every five years, whichever comes first. See Cooling System 0 238. (5) Or every 10 years, whichever comes first. Inspect for fraying, excessive cracking, or damage; replace, if needed. (6) Or every three years, whichever comes first.
Footnotes — Maintenance Schedule Additional Required Services - Normal (1) Or every two years, whichever comes first. More frequent replacement may be needed if the vehicle is driven in areas with heavy traffic, areas with poor air quality, or areas with high dust levels. Replacement may also be needed if there is a reduction in air flow, excessive window fogging, or odors. (2) Check all fuel and vapor lines and hoses for proper hook-up, routing, and condition. (3) Or every four years, whichever comes first. If driving in dusty conditions, inspect the filter at each oil change or more often as needed.
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Maintenance Schedule Additional Required Services - Severe
Rotate tires and perform Required Services. Check engine oil level and oil life percentage. Change engine oil and filter, if needed.
@ @ @ @ @ @ @ @ @ @ @ @ @ @ @ @ @ @ @ @
Replace passenger compartment air filter. (1)
Inspect evaporative control system. (2)
Replace engine air cleaner filter. (3)
Change automatic transmission fluid.
Change manual transmission fluid.
2.4L Engine: Replace spark plugs. Inspect spark plug wires.
2.0L Turbo Engine: Replace spark plugs. Inspect spark plug wires.
Drain and fill engine cooling system. (4)
Visually inspect accessory drive belts. (5)
Replace brake fluid. (6)
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Special Application Services . Severe Commercial Use
Vehicles Only: Lubricate chassis components every 5 000 km/ 3,000 mi.
. Have underbody flushing service
performed. See "Underbody Maintenance" in Exterior Care 0 294.
Additional Maintenance and Care Your vehicle is an important investment and caring for it properly may help to avoid future costly repairs. To maintain vehicle performance, additional maintenance services may be required. It is recommended that your dealer perform these services — their trained dealer technicians know your vehicle best. Your dealer can also perform a thorough assessment with a multi-point inspection to recommend when your vehicle may need attention. The following list is intended to explain the services and conditions to look for that may indicate services are required.
Footnotes — Maintenance Schedule Additional Required Services - Severe (1) Or every two years, whichever comes first. More frequent replacement may be needed if the vehicle is driven in areas with heavy traffic, areas with poor air quality, or areas with high dust levels. Replacement may also be needed if there is a reduction in air flow, excessive window fogging, or odors. (2) Check all fuel and vapor lines and hoses for proper hook-up, routing, and condition. (3) Or every four years, whichever comes first. If driving in dusty conditions, inspect the filter at each oil change or more often as needed. (4) Or every five years, whichever comes first. See Cooling System 0 238. (5) Or every 10 years, whichever comes first. Inspect for fraying, excessive cracking, or damage; replace, if needed. (6) Or every three years, whichever comes first.
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Battery The 12-volt battery supplies power to start the engine and operate any additional electrical accessories. . To avoid break-down or failure to
start the vehicle, maintain a battery with full cranking power. . Trained dealer technicians have the diagnostic equipment to test the battery and ensure that the connections and cables are corrosion-free.
Belts . Belts may need replacing if they
squeak or show signs of cracking or splitting.
. Trained dealer technicians have access to tools and equipment to inspect the belts and recommend adjustment or replacement when necessary.
Brakes Brakes stop the vehicle and are crucial to safe driving. . Signs of brake wear may include
chirping, grinding, or squealing noises, or difficulty stopping.
. Trained dealer technicians have access to tools and equipment to inspect the brakes and recommend quality parts engineered for the vehicle.
Fluids Proper fluid levels and approved fluids protect the vehicle’s systems and components. See Recommended Fluids and Lubricants 0 313 for GM approved fluids. . Engine oil and windshield
washer fluid levels should be checked at every fuel fill. Instrument cluster lights may come on to indicate that fluids may be low and need to be filled.
Hoses Hoses transport fluids and should be regularly inspected to ensure that there are no cracks or leaks. With a multi-point inspection, your dealer can inspect the hoses and advise if replacement is needed.
Lamps Properly working headlamps, taillamps, and brake lamps are important to see and be seen on the road. . Signs that the headlamps need
attention include dimming, failure to light, cracking, or damage. The brake lamps need to be checked periodically to ensure that they light when braking. . With a multi-point inspection,
your dealer can check the lamps and note any concerns.
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Shocks and Struts Shocks and struts help aid in control for a smoother ride. . Signs of wear may include
steering wheel vibration, bounce/ sway while braking, longer stopping distance, or uneven tire wear.
. As part of the multi-point inspection, trained dealer technicians can visually inspect the shocks and struts for signs of leaking, blown seals, or damage, and can advise when service is needed.
Tires Tires need to be properly inflated, rotated, and balanced. Maintaining the tires can save money and fuel, and can reduce the risk of tire failure. . Signs that the tires need to be replaced include three or more visible treadwear indicators; cord or fabric showing through the rubber; cracks or cuts in the tread or sidewall; or a bulge or split in the tire.
. Trained dealer technicians can
inspect and recommend the right tires. Your dealer can also provide tire/wheel balancing services to ensure smooth vehicle operation at all speeds. Your dealer sells and services name brand tires.
Vehicle Care To help keep the vehicle looking like new, vehicle care products are available from your dealer. For information on how to clean and protect the vehicle’s interior and exterior, see Interior Care 0 299 and Exterior Care 0 294.
Wheel Alignment Wheel alignment is critical for ensuring that the tires deliver optimal wear and performance. . Signs that the alignment may
need to be adjusted include pulling, improper vehicle handling, or unusual tire wear.
. Your dealer has the required equipment to ensure proper wheel alignment.
Windshield For safety, appearance, and the best viewing, keep the windshield clean and clear. . Signs of damage include
scratches, cracks, and chips.
. Trained dealer technicians can
inspect the windshield and recommend proper replacement if needed.
Wiper Blades Wiper blades need to be cleaned and kept in good condition to provide a clear view. . Signs of wear include streaking, skipping across the windshield, and worn or split rubber.
. Trained dealer technicians can
check the wiper blades and replace them when needed.
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Recommended Fluids, Lubricants, and Parts
Recommended Fluids and Lubricants
Usage
Engine Oil
Engine Coolant
Hydraulic Brake/Clutch System
Windshield Washer
Automatic Transmission
Manual Transmission
Key Lock Cylinders, Hood, Door, and
Trunk Lid Hinges
Weatherstrip Conditioning
Fluid/Lubricant
Use only engine oil meeting the dexos1™ specification of the proper SAE viscosity grade. Look for the dexos1 approved logo for GM approved engine oil. See Engine Oil 0 233. 50/50 mixture of clean, drinkable water and use only DEX-COOL® Coolant. See Engine Coolant 0 239. DOT 3 Hydraulic Brake Fluid (GM Part No. 19299818, in Canada 19299819). Automotive windshield washer fluid that meets regional freeze protection requirements. DEXRON®-VI Automatic Transmission Fluid. Manual Transmission Fluid (GM Part No. 19259104, in Canada 19259105). Multi-Purpose Lubricant, Superlube (GM Part No. 12346241, in Canada 10953474). Weatherstrip Lubricant (GM Part No. 3634770, in Canada 10953518) or Dielectric Silicone Grease (GM Part No. 12345579, in Canada 10953481).
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Maintenance Replacement Parts Replacement parts identified below by name, part number, or specification can be obtained from your dealer.
Part
GM Part Number
ACDelco Part Number
Engine Air Cleaner/Filter 2.0L L4 Turbo Engine 2.4L L4 Engine
Passenger Compartment Air Filter Engine Oil Filter Spark Plugs Wiper Blades
Driver Side – 67.5 cm (26.6 in) Passenger Side – 62.5 cm (24.6 in)
13272720
13272719
13271190
12605566
1262054013348838
13348836A3145C A3144C CF181
PF457G 41–108—
—
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Maintenance Records After the scheduled services are performed, record the date, odometer reading, who performed the service, and the type of services performed in the boxes provided. Retain all maintenance receipts.
Date
Odometer Reading
Serviced By
Services Performed
Service and Maintenance
315
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Date
Odometer Reading
Serviced By
Services Performed
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Technical Data
Vehicle Identification
Vehicle Identification
Vehicle Identification
Number (VIN) . . . . . . . . . . . . . . . 317
Service Parts Identification
Label . . . . . . . . . . . . . . . . . . . . . . . . 317
Vehicle Data
Capacities and
Specifications . . . . . . . . . . . . . . . 318
Engine Drive Belt Routing . . . . 320Vehicle Identification Number (VIN)
This legal identifier is in the front corner of the instrument panel, on the left side of the vehicle. It can be seen through the windshield from outside. The VIN also appears on the Vehicle Certification and Service Parts labels and certificates of title and registration. Engine Identification The eighth character in the VIN is the engine code. This code identifies the vehicle's engine, specifications, and replacement parts. See “Engine Specifications” under Capacities and Specifications 0 318 for the vehicle's engine code.
Technical Data
317
Service Parts Identification Label This label, in either the glove box or the trunk area, has the following information: . Vehicle Identification
Number (VIN).
. Model designation. . Paint information. . Production options and special
equipment.
Do not remove this label from the vehicle.
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Technical Data
Vehicle Data
Capacities and Specifications
Application
Air Conditioning Refrigerant
Engine Cooling System
2.0L L4 Engine 2.4L L4 Engine
Engine Oil with Filter
2.0L L4 Engine 2.4L L4 Engine
Capacities
Metric
English
For the air conditioning system refrigerant type and charge amount, see the refrigerant label under the
hood. See your dealer for more information.
8.0 L 8.5 L
8.5 qt 9.0 qt
Fuel Tank Wheel Nut Torque All capacities are approximate. When adding, be sure to fill to the approximate level, as recommended in this manual. Recheck fluid level after filling.
6.0 L 4.7 L 59.0 L 140 Y
6.3 qt 5.0 qt 15.6 gal 100 lb ft
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Engine
VIN Code
Transmission
Engine Specifications
2.0L L4 Engine
2.4L L4 Engine
Automatic
Manual
Automatic
Technical Data
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Spark Plug Gap
0.75–0.90 mm (0.037–0.035 in) 0.75–0.90 mm (0.037–0.035 in)
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Technical Data
Engine Drive Belt Routing
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Customer Information
Customer Information
Customer Satisfaction
Procedure . . . . . . . . . . . . . . . . . . . 321
Customer Assistance
Offices . . . . . . . . . . . . . . . . . . . . . . 323
Customer Assistance for Text
Telephone (TTY) Users . . . . . 324
Online Owner Center . . . . . . . . . 324
GM Mobility ReimbursementProgram . . . . . . . . . . . . . . . . . . . . 325
Roadside Assistance
Program . . . . . . . . . . . . . . . . . . . . 325
Scheduling Service
Appointments . . . . . . . . . . . . . . . 327
Courtesy Transportation
Program . . . . . . . . . . . . . . . . . . . . 327
Collision Damage Repair . . . . . 328
Service Publications OrderingInformation . . . . . . . . . . . . . . . . . . 330
Radio Frequency
Statement . . . . . . . . . . . . . . . . . . . 331
Reporting Safety Defects Reporting Safety Defects to
the United States Government . . . . . . . . . . . . . . . . . 332
Reporting Safety Defects to
the Canadian Government . . . . . . . . . . . . . . . . . 332
Reporting Safety Defects to
General Motors . . . . . . . . . . . . . 332
Vehicle Data Recording and Privacy
Vehicle Data Recording and
Privacy . . . . . . . . . . . . . . . . . . . . . . 333
Event Data Recorders . . . . . . . . 333
OnStar® . . . . . . . . . . . . . . . . . . . . . . 334
Infotainment System . . . . . . . . . . 334Customer Information
321
Customer Information
Customer Satisfaction Procedure Your satisfaction and goodwill are important to your dealer and to Buick. Normally, any concerns with the sales transaction or the operation of the vehicle will be resolved by your dealer's sales or service departments. Sometimes, however, despite the best intentions of all concerned, misunderstandings can occur. If your concern has not been resolved to your satisfaction, the following steps should be taken: STEP ONE : Discuss your concern with a member of dealership management. Normally, concerns can be quickly resolved at that level. If the matter has already been reviewed with the sales, service, or parts manager, contact the owner of your dealership or the general manager.
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STEP TWO : If after contacting a member of dealership management, it appears your concern cannot be resolved by your dealership without further help, in the U.S., call 1-800-521-7300. In Canada, contact General Motors of Canada Customer Care Centre at 1-800-263-3777 (English) or 1-800-263-7854 (French). We encourage you to call the toll-free number in order to give the inquiry prompt attention. Have the following information available to give the Customer Assistance representative: . Vehicle Identification
Number (VIN). This is available from the vehicle registration or title, or the plate at the top left of the instrument panel and visible through the windshield.
. Dealership name and location. . Vehicle delivery date and
present mileage.
When contacting Buick, remember that your concern will likely be resolved at a dealer's facility. That is why we suggest following Step One first. STEP THREE — U.S. Owners : Both General Motors and your dealer are committed to making sure you are completely satisfied with the new vehicle. However, if you continue to remain unsatisfied after following the procedure outlined in Steps One and Two, you can file with the Better Business Bureau (BBB) Auto Line® Program to enforce your rights. The BBB Auto Line Program is an out-of-court program administered by the Council of Better Business Bureaus to settle automotive disputes regarding vehicle repairs or the interpretation of the New Vehicle Limited Warranty. Although you may be required to resort to this informal dispute resolution program prior to filing a court action, use of the program is free of charge and your case will generally be heard within 40 days. If you do not agree with the decision given in your case, you
may reject it and proceed with any other venue for relief available to you. You may contact the BBB Auto Line Program using the toll-free telephone number or write them at the following address: BBB Auto Line Program Council of Better Business Bureaus, Inc. 3033 Wilson Boulevard Suite 600
Arlington, VA 22201
Telephone: 1-800-955-5100
http://www.bbb.org/council/ programs-services/ dispute-handling-and-resolution/ bbb-auto-line This program is available in all 50 states and the District of Columbia. Eligibility is limited by vehicle age, mileage, and other factors. General Motors reserves the right to change eligibility limitations and/or discontinue its participation in this program.Buick Verano Owner Manual 9085356) - 2016 - CRC - 5/20/15
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STEP THREE — Canadian Owners : In the event that you do not feel your concerns have been addressed after following the procedure outlined in Steps One and Two, General Motors of Canada Limited wants you to be aware of its participation in a no-charge Mediation/Arbitration program. General Motors of Canada Limited has committed to binding arbitration of owner disputes involving factory-related vehicle service claims. The program provides for the review of the facts involved by an impartial third party arbiter, and may include an informal hearing before the arbiter. The program is designed so that the entire dispute settlement process, from the time you file your complaint to the final decision, should be completed in approximately 70 days. We believe our impartial program offers advantages over courts in most jurisdictions because it is informal, quick, and free of charge.
For further information concerning eligibility in the Canadian Motor Vehicle Arbitration Plan (CAMVAP), call toll-free 1-800-207-0685, or call the General Motors Customer Care Centre, 1-800-263-3777 (English), 1-800-263-7854 (French), or write to: Mediation/Arbitration Program c/o Customer Care Centre General Motors of Canada Limited Mail Code: CA1-163-005
1908 Colonel Sam Drive Oshawa, Ontario L1H 8P7
The inquiry should be accompanied by the Vehicle Identification Number (VIN).Customer Assistance Offices Buick encourages customers to call the toll-free number for assistance. However, if a customer wishes to write or e-mail Buick, the letter should be addressed to:
Customer Information
323
United States and Puerto Rico Buick Customer Assistance Center P.O. Box 33136
Detroit, MI 48232-5136
www.Buick.com 1-800-521-7300
1-800-832-8425 (For Text Telephone devices (TTYs)) Roadside Assistance: 1-800-252-1112
From U.S. Virgin Islands: 1-800-496-9994
Canada General Motors of Canada Limited Customer Care Centre, Mail Code: CA1-163-005
1908 Colonel Sam Drive Oshawa, Ontario L1H 8P7
www.gm.ca 1-800-263-3777 (English) 1-800-263-7854 (French) 1-800-263-3830 (For Text Telephone devices (TTYs)) Roadside Assistance: 1-800-268-6800Buick Verano Owner Manual 9085356) - 2016 - CRC - 5/20/15
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All Overseas Locations Please contact the local General Motors Business Unit.
Customer Assistance for Text Telephone (TTY) Users To assist customers who are deaf, hard of hearing, or speech-impaired and who use Text Telephones (TTYs), Buick has TTY equipment available at its Customer Assistance Center. Any TTY user can communicate with Buick by dialing: 1-800-832-8425. TTY users in Canada can dial 1-800-263-3830.
Online Owner Center
Online Owner Experience (U.S.) my.buick.com The Buick online owner experience allows interaction with Buick and keeps important vehicle-specific information in one place.
Membership Benefits E (Vehicle Information) : Download owner manuals and view vehicle-specific how-to videos. G (Maintenance Information) : View maintenance schedules, alerts, and OnStar onboard vehicle diagnostic information. Schedule service appointments. I (Service History) : View and print dealer-recorded service records and self-enter other service records. D (Preferred Dealer Information) : Select a dealer and view locations, maps, phone numbers, and hours. r (Warranty Tracking Information) : Track your vehicle’s warranty information. J (Recall Information) : View active recalls by Vehicle Identification Number (VIN). See Vehicle Identification Number (VIN) 0 317.
H (Other Account Information) : View GM Card, SiriusXM Satellite radio (if equipped), and OnStar account information. F (Live Chat Support) : Chat with online help representatives. See my.buick.com to register your vehicle. Buick Owner Centre (Canada) buickowner.ca Visit the Buick Owner Centre: . Chat live with online help
representatives.
. Use the Vehicle Tools section. . Access third party enthusiast
sites and social media networks. . Locate owner resources such as
lease-end, financing, and warranty information.
. Retrieve your favorite articles, quizzes, tips, and multimedia galleries organized into the Featured Articles and Auto Care Sections.
. Download the owner manual for your vehicle, quickly and easily.
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. Find the Buick-recommended maintenance services for your vehicle.
GM Mobility Reimbursement Program
This program is available to qualified applicants for cost reimbursement of eligible aftermarket adaptive equipment required for the vehicle, such as hand controls or a wheelchair/ scooter lift for the vehicle. For more information on the limited offer, visit www.gmmobility.com or call the GM Mobility Assistance Center at 1-800-323-9935. Text Telephone (TTY) users, call 1-800-833-9935.
General Motors of Canada also has a Mobility Program. Visit www.gm.ca or call 1-800-GM-DRIVE (463-7483) for details. TTY users call 1-800-263-3830.
Roadside Assistance Program For U.S.-purchased vehicles, call 1-800-252-1112; (Text Telephone (TTY): 1-888-889-2438). For Canadian-purchased vehicles, call 1-800-268-6800.
