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The tools you will need are located in the storage compartment at the rear of the vehicle, on the passenger’s side. To remove the tools, do the following: 1. Open the liftgate. See Liftgate on page 2-22 for
more information.
2. Remove the convenience net, if equipped.
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A. Jack B. Strap C. Bracket D. Wing Nut
E. Jacking Instructions F. Bag and Tools G. Tire Bag and Cable
Storage
4. Remove the jack (A) and jacking tools (F) by loosening and then removing the wing nut (D) and bracket (C).
5. Separate the plastic pouch from the jack and remove the jacking tools, including the folding wrench and extension, from the pouch.
To remove the compact spare tire, do the following:
The tools you will be using include the jack (A), extension (B), and folding wrench (C). The compact spare tire is located under the rear of the vehicle. See Compact Spare Tire on page 5-77 for more information about the compact spare.
A. Hoist Shaft B. Hoist Assembly C. Retainer D. Compact Spare Tire
E. Extension
(Chisel End)
F. Folding Wrench
1. Attach the folding wrench (F) to the extension (E) and insert the chisel end on an angle through the hole in the rear bumper and into the hoist shaft (A).
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2. Turn the folding wrench counterclockwise to lower the compact spare tire to the ground. Continue to turn the wrench so the compact spare tire can be pulled out from under the vehicle.
After removing the compact spare tire, turn the wrench clockwise to raise the cable back up. You can not store a full-size tire under the vehicle. It should be stowed inside the vehicle by the cable provided. See Storing a Flat or Spare Tire and Tools on page 5-74 for more information.
4. Remove the compact spare tire from the cable. If the compact spare tire will not lower, check under the vehicle to see if the tire is hanging loose and the cable end and spring under the wheel plate are missing. If so, the secondary latch system is engaged. See Secondary Latch System on page 5-72. To continue changing the flat tire, see Removing the Flat Tire and Installing the Spare Tire on page 5-67.
3. Tilt the retainer at the end of the cable to remove
the compact spare tire, so it can be pulled up through the wheel opening.
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Removing the Flat Tire and Installing the Spare Tire If the wheel has a center cap, use the handle of the folding wrench to pry it off. Then, with the other end of the folding wrench, loosen the nuts.
If your vehicle has the plastic bolt-on wheel covers, loosen the bolts completely using the folding wrench, and remove the wheel cover. Once the center cap and/or wheel cover are removed, use the following steps to remove the flat tire and install the spare tire.
1. Loosen the wheel nuts — but do not remove them — using the folding wrench. Turn the handle counterclockwise about 180 degrees, then flip the handle back to the starting position. This avoids taking the wrench off the lug nut for each turn.
For wheels equipped with a wheel lock key, use the wheel lock key between the lock nut and folding wrench. The key is supplied in the front passenger door pocket.
Notice: If your vehicle has wheel locks and you use an impact wrench to remove the wheel nuts, you could damage the lock nut or wheel lock key. Do not use an impact wrench to remove the wheel nuts if your vehicle has wheel locks. Notice: positioning it correctly, you could damage your vehicle. When raising your vehicle on a jack, avoid contact with the rear axle control arms.
If you use a jack to raise the vehicle without
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If you position the jack under the rocker
Notice: molding and attempt to raise the vehicle, you could break the molding and/or cause other damage to your vehicle. Always position the jack so that when the jack head is raised, it will fit firmly in the notch located inboard from the rocker molding.
3. Do not raise the vehicle yet. 4. Put the compact spare tire near you.
{CAUTION:
Getting under a vehicle when it is jacked up is dangerous. If the vehicle slips off the jack you could be badly injured or killed. Never get under a vehicle when it is supported only by a jack.
{CAUTION:
Raising your vehicle with the jack improperly positioned can damage the vehicle and even make the vehicle fall. To help avoid personal injury and vehicle damage, be sure to fit the jack lift head into the proper location before raising the vehicle.
2. Near each wheel, there is a notch (A and B) in
the vehicle’s frame, inboard of the rocker molding. Position the jack and raise the jack head until it fits firmly into the notch in the vehicle’s frame nearest the flat tire.
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5. Attach the folding wrench (A) to the jack (B),
and turn the wrench clockwise to raise the jack head approximately 3 inches (7.6 cm).
6. Raise the vehicle by turning the folding wrench
clockwise in the jack. Raise the vehicle far enough off the ground so there is enough room for the compact spare tire to fit under the wheel well.
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7. Remove all the wheel nuts and take off the flat tire.
{CAUTION:
Rust or dirt on the wheel, or on the parts to which it is fastened, can make the wheel nuts become loose after a time. The wheel could come off and cause an accident. When you change a wheel, remove any rust or dirt from the places where the wheel attaches to the vehicle. In an emergency, you can use a cloth or a paper towel to do this; but be sure to use a scraper or wire brush later, if you need to, to get all the rust or dirt off.
8. Remove any rust or dirt
from the wheel bolts, mounting surfaces and spare wheel.
{CAUTION:
Never use oil or grease on studs or nuts. If you do, the nuts might come loose. Your wheel could fall off, causing a serious accident.
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9. Install the compact spare tire and put the wheel
nuts back on with the rounded end of the nuts toward the wheel. Tighten each nut by hand until the wheel is held against the hub.
10. Lower the vehicle by attaching the folding wheel
wrench to the jack and turning the wrench counterclockwise. Lower the jack completely.
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{CAUTION:
Incorrect wheel nuts or improperly tightened wheel nuts can cause the wheel to come loose and even come off. This could lead to an accident. Be sure to use the correct wheel nuts. If you have to replace them, be sure to get new GM original equipment wheel nuts. Stop somewhere as soon as you can and have the nuts tightened with a torque wrench to the proper torque specification. See Capacities and Specifications on page 5-93 for wheel nut torque specification.
Improperly tightened wheel nuts can lead
Notice: to brake pulsation and rotor damage. To avoid expensive brake repairs, evenly tighten the wheel nuts in the proper sequence and to the proper torque specification. See Capacities and Specifications on page 5-93 for the wheel nut torque specification.
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11. Tighten the wheel nuts
firmly in a crisscross sequence, as shown.
Notice: Wheel covers will not fit on your compact spare. If you try to put a wheel cover on the compact spare, you could damage the cover or the spare.
12. Do not try to put a wheel cover on the compact spare tire. It will not fit. Store the wheel cover securely in the rear of the vehicle until you have the flat tire repaired or replaced.
Secondary Latch System Your vehicle may have an underbody-mounted tire hoist assembly equipped with a secondary latch system. It is designed to stop a tire from suddenly falling off your vehicle if the cable holding the spare tire is damaged. For the secondary latch to work, the tire must be stowed with the valve stem pointing down.
Your vehicle uses the underbody tire hoist assembly to store either the compact spare or a flat road tire. See Storing a Flat or Spare Tire and Tools on page 5-74
for instructions on storing the spare or flat tire correctly.To release the spare tire from the secondary latch, do the following:
{CAUTION:
Before beginning this procedure read all the instructions. Failure to read and follow the instructions could damage the hoist assembly and you and others could get hurt. Read and follow the instructions listed below.
{CAUTION:
Someone standing too close during the procedure could be injured by the jack. If the spare tire does not slide off the jack completely, make sure no one is behind you or on either side of you as you pull the jack out from the spare.
1. Place the jack under the vehicle, ahead of the rear
bumper. Position the center lift point of the jack under the center of the compact spare tire.
2. Turn the folding wrench clockwise to raise the jack
until it lifts the secondary latch device under the wheel plate.
3. Keep raising the jack until the compact spare tire stops moving upward and is held firmly in place. This lets you know that the secondary latch has released.
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4. Lower the jack by turning the folding wrench
counterclockwise. Keep lowering the jack until the compact spare tire is resting on the folding wrench.
Have the hoist assembly inspected as soon as you can. You will not be able to store a spare or flat tire using the hoist assembly until it has been repaired or replaced.
Storing a Flat or Spare Tire and Tools
{CAUTION:
Storing a jack, a tire, or other equipment in the passenger compartment of the vehicle could cause injury. In a sudden stop or collision, loose equipment could strike someone. Store all these in the proper place.
5. Grasp the compact spare tire with both hands and
pull it out from under the vehicle.
6. Reach under the vehicle and remove the folding
wrench and jack.
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3. Put the flat tire in the tire storage bag and place
it in the rear storage area with the valve stem pointing toward the front of the vehicle.
{CAUTION:
The underbody-mounted spare tire needs to be stored with the valve stem pointing down. If the spare tire is stored with the valve stem pointing upwards, its secondary latch won’t work properly and the spare tire could loosen and suddenly fall from your vehicle. If this happened when your vehicle was being driven, the tire might contact a person or another vehicle, causing injury and, of course, damage to itself as well. Be sure the underbody-mounted spare tire is stored with its valve stem pointing down.
To store the flat tire in the vehicle, do the following: 1. Remove the tire storage bag and cable package
from the jack storage area.
2. Remove the small center cap by tapping the back
of the cap with the extension of the shaft, if the vehicle has aluminum wheels.
A. Cable B. Liftgate Hinges C. Door Striker
4. Pull the cable through the door striker and the
center of the wheel.
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5. Hook the cable onto the outside portion of the liftgate hinges.
To store the tools, do the following:
6. Pull on the cable to make sure it is secure.
7. Make sure the metal
tube is centered at the striker. Push the tube towards the front of the vehicle.
8. Close the liftgate and make sure it is latched
properly.
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A. Strap B. Bag and Tools C. Jack Put back all tools as they were stored in the jack storage compartment and put the compartment cover back on.
To put the cover back on, line up the tabs on the right of the cover with the slots in the cover opening. Push the cover in place and push down the tab so that it rests in the groove. This secures the cover in place. Store the center cap or the plastic bolt-on wheel covers until a full size tire is put back on the vehicle. When you replace the compact spare with a full-size tire, reinstall the bolt-on wheel covers or the center cap. Hand-tighten them over the wheel nuts, using the folding wrench.
Compact Spare Tire Although the compact spare tire was fully inflated when the vehicle was new, it can lose air after a time. Check the inflation pressure regularly. It should be 60 psi (420 kPa). After installing the compact spare on the vehicle, stop as soon as possible and make sure the spare tire is correctly inflated. The compact spare is made to perform well at speeds up to 65 mph (105 km/h) for distances up to 3,000 miles (5 000 km), so you can finish your trip and have the full-size tire repaired or replaced at your convenience. Of course, it is best to replace the spare with a full-size tire as soon as possible. The spare tire will last longer and be in good shape in case it is needed again.
Notice: When the compact spare is installed, do not take your vehicle through an automatic car wash with guide rails. The compact spare can get caught on the rails. That can damage the tire and wheel, and maybe other parts of your vehicle. Do not use the compact spare on other vehicles. And do not mix the compact spare tire or wheel with other wheels or tires. They will not fit. Keep the spare tire and its wheel together. Notice: Tire chains will not fit your compact spare. Using them can damage your vehicle and can damage the chains too. Do not use tire chains on your compact spare. Appearance Care Cleaning products can be hazardous. Some are toxic. Other cleaning products can burst into flames if a match is struck near them or if they get on a hot part of the vehicle. Some are dangerous if their fumes are inhaled in an enclosed space. When anything from a container is used to clean the vehicle, be sure to follow the manufacturer’s warnings and instructions. Always open the doors or windows of the vehicle when cleaning the inside.
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Never use these to clean the vehicle: (cid:127) Gasoline (cid:127) Benzene (cid:127) Naphtha (cid:127) Carbon Tetrachloride (cid:127) Acetone (cid:127) Paint Thinner
Turpentine Lacquer Thinner
(cid:127) Nail Polish Remover They can all be hazardous — some more than others —and they can all damage the vehicle, too. Do not use any of these products unless this manual says you can. In many uses, these will damage the vehicle: (cid:127) Alcohol
Laundry Soap
(cid:127) Bleach (cid:127) Reducing Agents
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Fabric/Carpet Use a vacuum cleaner often to get rid of dust and loose dirt. Wipe vinyl, leather, plastic, and painted surfaces with a clean, damp cloth. GM-approved cleaning products can be obtained from your dealer. Here are some cleaning tips: (cid:127) Always read the instructions on the cleaner label. (cid:127) Clean up stains as soon as you can before they set. (cid:127) Carefully scrape off any excess stain. (cid:127) Use a clean cloth or sponge, and change to a clean
area often. A soft brush may be used if stains are stubborn. To avoid forming a ring on the fabric after spot cleaning, clean the entire area immediately or it will set.
Most stains can be removed with club soda water. To clean, use the following instructions: 1. For liquids: blot with a clean, soft, white cloth.
For solids: remove as much as possible and then vacuum or brush.
2. Apply club soda water to a clean, soft, white cloth.
Do not over-saturate; the cloth should not drip water.
3. Clean the entire area. Avoid getting the fabric
too wet.
(cid:127) (cid:127) (cid:127) (cid:127) 4. Start cleaning from the seams into the stain to
avoid a ring effect.
5. Continue cleaning, using a clean area of the cloth
each time it becomes soiled.
6. When the stain is removed, blot the cleaned area
with another dry, clean, soft, white cloth.
Using Cleaner on Fabric 1. First, try the cleaner on an area of the fabric that is not easily seen to make sure the cleaner does not affect the color of the fabric.
2. For liquids: blot with a clean, soft, white cloth.
For solids: remove as much as possible and then vacuum or brush.
3. Spray a small amount of the cleaner onto a clean soft, white, cloth. Do not apply spray directly to the fabric.
4. Start cleaning from the seams into the stain to
avoid a ring effect.
5. Continue cleaning, using a clean area of the cloth
each time it becomes soiled.
6. When the stain is removed, blot the cleaned area
with another dry, clean, soft, white cloth.
7. If the cleaner leaves a ring effect, follow up with the
club soda water instructions given earlier in this section.
Special Fabric Cleaning Problems Stains caused by such things as catsup, black coffee, egg, fruit, fruit juice, milk, soft drinks, vomit, urine, and blood can be removed using the club soda water instructions given earlier in this section. If an odor lingers after cleaning vomit or urine, treat the area with a water and baking soda solution: 1 teaspoon (5 ml) of baking soda to 1 cup (250 ml) of lukewarm water. Let dry. Stains caused by oil and grease can be cleaned with an approved GM cleaner and a clean, white cloth. 1. Carefully scrape off excess stain. 2. Clean with cool water and allow to dry completely. 3. If a stain remains, follow the “Using Cleaner on
Fabric” instructions described earlier.
Vinyl Use warm water and a clean cloth. (cid:127) Rub with a clean, damp cloth to remove dirt. This
may have to be done more than once. Things like tar, asphalt, and shoe polish will stain if they are not removed quickly. Use a clean cloth and vinyl cleaner. See your dealer for this product.
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(cid:127) Leather Use a soft cloth with lukewarm water and a mild soap or saddle soap and wipe dry with a soft cloth. Then, let the leather dry naturally. Do not use heat to dry.
For stubborn stains, use a leather cleaner.
(cid:127) Never use oils, varnishes, solvent-based or abrasive cleaners, furniture polish, or shoe polish on leather.
(cid:127) Soiled or stained leather should be cleaned
immediately. If dirt is allowed to work into the finish, it can harm the leather.
Instrument Panel Use only mild soap and water to clean the top surfaces of the instrument panel. Sprays containing silicones or waxes may cause annoying reflections in the windshield and even make it difficult to see through the windshield under certain conditions.
Interior Plastic Components Use only a mild soap and water solution on a soft cloth or sponge. Commercial cleaners may affect the surface finish.
If you use abrasive cleaners when cleaning
Glass Surfaces Notice: glass surfaces on your vehicle, you could scratch the glass. When cleaning the glass on your vehicle, use only a soft cloth and glass cleaner. Glass should be cleaned often. Your GM dealer can provide an approved cleaner, or a liquid household glass cleaner will remove normal tobacco smoke and dust films on interior glass. See Vehicle Care/Appearance Materials on page 5-84.
Care of Safety Belts Keep belts clean and dry.
{CAUTION:
Do not bleach or dye safety belts. If you do, it may severely weaken them. In a crash, they might not be able to provide adequate protection. Clean safety belts only with mild soap and lukewarm water.
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(cid:127) Weatherstrips Silicone grease on weatherstrips will make them last longer, seal better, and not stick or squeak. Apply silicone grease with a clean cloth. During very cold, damp weather frequent application may be required. See Recommended Fluids and Lubricants on page 6-11.
Washing Your Vehicle The paint finish on the vehicle provides beauty, depth of color, gloss retention, and durability. The best way to preserve the vehicle’s finish is to keep it clean by washing it often with lukewarm or cold water. Do not wash the vehicle in the direct rays of the sun. Use a car washing soap. Do not use strong soaps or chemical detergents. Be sure to rinse the vehicle well, removing all soap residue completely. GM-approved cleaning products can be obtained from your dealer. See Vehicle Care/Appearance Materials on page 5-84. Do not use cleaning agents that are petroleum based, or that contain acid or abrasives. All cleaning agents should be flushed promptly and not allowed to dry on the surface, or they could stain. Dry the finish with a soft, clean chamois or an all-cotton towel to avoid surface scratches and water spotting. High pressure car washes may cause water to enter the vehicle.
Cleaning Exterior Lamps/Lenses Use only lukewarm or cold water, a soft cloth and a car washing soap to clean exterior lamps and lenses. Follow instructions under Washing Your Vehicle on page 5-81.
Finish Care Occasional waxing or mild polishing of the vehicle by hand may be necessary to remove residue from the paint finish. GM-approved cleaning products can be obtained from your dealer. See Vehicle Care/Appearance Materials on page 5-84. Notice: Machine compounding or aggressive polishing on a basecoat/clearcoat paint finish may damage it. Use only non-abrasive waxes and polishes that are made for a basecoat/clearcoat paint finish on your vehicle. The vehicle has a “basecoat/clearcoat” paint finish. The clearcoat gives more depth and gloss to the colored basecoat. Always use waxes and polishes that are non-abrasive and made for a basecoat/ clearcoat paint finish. Foreign materials such as calcium chloride and other salts, ice melting agents, road oil and tar, tree sap, bird droppings, chemicals from industrial chimneys, etc., can damage the vehicle’s finish if they remain on painted surfaces.
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Wash the vehicle as soon as possible. If necessary, use non-abrasive cleaners that are marked safe for painted surfaces to remove foreign matter. Exterior painted surfaces are subject to aging, weather, and chemical fallout that can take their toll over a period of years. To help keep the paint finish looking new, keep the vehicle in a garage or covered whenever possible.
Windshield, Backglass, and Wiper Blades If the windshield is not clear after using the windshield washer, or if the wiper blade chatters when running, wax, sap or other material may be on the blade or windshield. Clean the outside of the windshield with a full-strength glass cleaning liquid. The windshield is clean if beads do not form when you rinse it with water. Grime from the windshield will stick to the wiper blades and affect their performance. Clean the blade by wiping vigorously with a cloth soaked in full-strength windshield washer solvent. Then rinse the blade with water. Check the wiper blades and clean them as necessary; replace blades that look worn.
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If you use strong soaps, chemicals,
Aluminum or Chrome-Plated Wheels The vehicle may be equipped with either aluminum or chrome-plated wheels. Keep the wheels clean using a soft clean cloth with mild soap and water. Rinse with clean water. After rinsing thoroughly, dry with a soft clean towel. A wax may then be applied. Notice: abrasive polishes, cleaners, brushes, or cleaners that contain acid on aluminum or chrome-plated wheels, you could damage the surface of the wheel(s). The repairs would not be covered by your warranty. Use only GM-approved cleaners on aluminum or chrome-plated wheels. The surface of these wheels is similar to the painted surface of your vehicle. Do not use strong soaps, chemicals, abrasive polishes, abrasive cleaners, cleaners with acid, or abrasive cleaning brushes on them because you could damage the surface. Do not use chrome polish on aluminum wheels. Notice: Using chrome polish on aluminum wheels could damage the wheels. The repairs would not be covered by your warranty. Use chrome polish on chrome wheels only.
If you drive your vehicle through an
Use chrome polish only on chrome-plated wheels, but avoid any painted surface of the wheel, and buff off immediately after application. Notice: automatic car wash that has silicone carbide tire cleaning brushes, you could damage the aluminum or chrome-plated wheels. The repairs would not be covered by your warranty. Never drive a vehicle equipped with aluminum or chrome-plated wheels through an automatic car wash that uses silicone carbide tire cleaning brushes. Do not take your vehicle through an automatic car wash that has silicone carbide tire cleaning brushes. These brushes can also damage the surface of these wheels.
Tires To clean the tires, use a stiff brush with tire cleaner. Notice: Using petroleum-based tire dressing products on your vehicle may damage the paint finish and/or tires. When applying a tire dressing, always wipe off any overspray from all painted surfaces on your vehicle.
Sheet Metal Damage If the vehicle is damaged and requires sheet metal repair or replacement, make sure the body repair shop applies anti-corrosion material to parts repaired or replaced to restore corrosion protection. Original manufacturer replacement parts will provide the corrosion protection while maintaining the warranty.
Finish Damage Any stone chips, fractures or deep scratches in the finish should be repaired right away. Bare metal will corrode quickly and may develop into major repair expense. Minor chips and scratches can be repaired with touch-up materials available from your GM dealer. Larger areas of finish damage can be corrected in your GM dealer’s body and paint shop.
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Underbody Maintenance Chemicals used for ice and snow removal and dust control can collect on the underbody. If these are not removed, corrosion and rust can develop on the underbody parts such as fuel lines, frame, floor pan, and exhaust system even though they have corrosion protection. At least every spring, flush these materials from the underbody with plain water. Clean any areas where mud and debris can collect. Dirt packed in close areas of the frame should be loosened before being flushed. Your GM dealer or an underbody car washing system can do this for you.
Chemical Paint Spotting Some weather and atmospheric conditions can create a chemical fallout. Airborne pollutants can fall upon and attack painted surfaces on the vehicle. This damage can take two forms: blotchy, ring-shaped discolorations, and small, irregular dark spots etched into the paint surface. Although no defect in the paint job causes this, GM will repair, at no charge to the owner, the surfaces of new vehicles damaged by this fallout condition within 12 months or 12,000 miles (20 000 km) of purchase, whichever occurs first.
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Vehicle Care/Appearance Materials See your GM dealer for more information on purchasing the following products.
Description
Usage
Polishing Cloth Wax-Treated
Tar and Road Oil Remover
Chrome Cleaner and Polish
White Sidewall Tire Cleaner
Vinyl Cleaner
Glass Cleaner
Chrome and Wire Wheel Cleaner
Finish Enhancer
Interior and exterior polishing cloth.
Removes tar, road oil, and asphalt.
Use on chrome or stainless steel.
Removes soil and black marks from whitewalls.
Cleans vinyl.
Removes dirt, grime, smoke and fingerprints.
Removes dirt and grime from chrome wheels and wire wheel covers.
Removes dust, fingerprints, and surface contaminants. Spray on and wipe off.
Description
Usage
Vehicle Identification
Swirl Remover Polish
Cleaner Wax
Foaming Tire Shine Low Gloss
Wash Wax Concentrate
Spot Lifter
Odor Eliminator
Removes swirl marks, fine scratches, and other light surface contamination.
Removes light scratches and protects finish.
Cleans, shines, and protects in one step. No wiping necessary.
Medium foaming shampoo. Cleans and lightly waxes. Biodegradable and phosphate free.
Quickly removes spots and stains from carpets, vinyl, and cloth upholstery.
Odorless spray odor eliminator used on fabrics, vinyl, leather and carpet.
See your General Motors parts department for these products. See Recommended Fluids and Lubricants on page 6-11.
Vehicle Identification Number (VIN)
This is the legal identifier for your vehicle. It appears on a plate in the front corner of the instrument panel, on the driver’s side. You can see it if you look through the windshield from outside your vehicle. The VIN also appears on the Vehicle Certification and Service Parts labels and the certificates of title and registration.
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Engine Identification The eighth character in your VIN is the engine code. This code will help you identify your engine, specifications and replacement parts.
Service Parts Identification Label You will find this label on the inside of the glove box. It is very helpful if you ever need to order parts. On this label, you will find the following: (cid:127) VIN (cid:127) Model designation (cid:127) Paint information (cid:127) Production options and special equipment Be sure that this label is not removed from the vehicle.
Electrical System
Add-On Electrical Equipment Notice: Don’t add anything electrical to your vehicle unless you check with your dealer first. Some electrical equipment can damage your vehicle and the damage wouldn’t be covered by your warranty. Some add-on electrical equipment can keep other components from working as they should. Your vehicle has an airbag system. Before attempting to add anything electrical to your vehicle, see Servicing Your Airbag-Equipped Vehicle on page 1-66.
Headlamp Wiring The headlamp wiring is protected by four internal fuses in the underhood fuse block. An electrical overload will cause the lamps to go on and off, or in some cases to remain off. If this happens, have your headlamp wiring checked right away.
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Windshield Wiper Fuses The windshield wiper motor is protected by an internal fuse in the underhood fuse block. If the motor overheats due to heavy snow, etc., the wiper will stop until the motor cools. If the overload is caused by some electrical problem, be sure to get it fixed. The rear washer pump is controlled by a relay located in the engine compartment, behind the windshield washer fluid reservoir. The rear wiper motor is protected by a fuse located in the instrument panel fuse block.
Power Windows and Other Power Options Circuit breakers in the instrument panel fuse panel protect the power windows and other power accessories. When the current load is too heavy, the circuit breaker opens and closes, protecting the circuit until the problem is fixed.
Fuses and Circuit Breakers The wiring circuits in your vehicle are protected from short circuits by a combination of fuses, circuit breakers, and fusible thermal links. Look at the silver-colored band inside the fuse. If the band is broken or melted, replace the fuse. Be sure you replace a bad fuse with a new one of the identical size and rating. If you ever have a problem on the road and do not have a spare fuse, you can borrow one that has the same amperage or use one of the spare fuses in the underhood fuse block. Just pick some feature of your vehicle that you can get along without — like the radio or cigarette lighter — and use its fuse, if it is the right amperage. Replace it as soon as you can. There are two fuse blocks in your vehicle, the instrument panel fuse block and the underhood fuse block.
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Instrument Panel Fuse Block The instrument panel fuse block is located under the instrument panel on the passenger’s side of the vehicle. Your vehicle may not have all of the fuses listed.
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Fuses
Usage
Fuses
Usage
10
11
12
13
14
15
1617
18
19Trunk, Door Locks Electronic Level Control Rear Wiper Radio Amplifier Interior Lamps OnStar® Keyless Entry Module Cluster, Heating, Ventilation, Air Conditioning Cruise Switch Steering Wheel Illumination Power Mirror Stoplamp, Turn Lamps Heated Seats Blank Electronic Level Control Heated Mirror Center High-Mounted Stoplamp, Back-up Lamps Blank Canister Ventilation
20
21
22
23
24
25Park Lamps Power Sliding Door Blank Blank Left Power Sliding Door Right Power Sliding Door
Relays
Usage
26
27
28
29
30
PLRBlank Blank Park Lamps Retained Accessory Power Rear Defog Fuse Puller
Circuit Breakers
Usage
31
32Power Seats Power Window
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Underhood Fuse Block The underhood fuse block is located in the engine compartment. For more information on location see Engine Compartment Overview on page 5-12. Your vehicle may not have all the fuses listed.
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Fuses
Usage
Fuses
Usage
SPARE
SPARE
Right High Beam
Fuel Pump
Diode
Spare
Spare
Left High Beam
SPARE
SPARE
SPARE
10
11
12
Spare
Spare
Spare
Not Used
Air Conditioning Clutch
Horn
Left Low Beam
Powertrain Control Module, Electronic Throttle Control
Not Used
Transmission Solenoid
Right Low Beam
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
Anti-lock Brake System
Powertrain Control Module Ignition
Electronic Ignition
Fuel Injector
Climate Control, RPA, Cruise Control
Electronic Throttle Control
Engine Sensor, Evaporator
Airbag
Not Used
Emission, All-Wheel Drive
Auxiliary Power
Front Windshield Washer
AC/DC Inverter
Rear Blower
Front Blower
Front Windshield Wiper
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J-Case Fuses
Usage
Relays
Usage
PLR
Fuse Puller
Fan 1
Starter Solenoid
RUN RLY
Starter
LO BEAM
Low Beam
FUEL PUMP
Fuel Pump
Anti-lock Brake System Motor
HORN
Horn
Blank
Fan 2
Front Blower High
Battery Main 3
Rear Defogger
Battery Main 2
Battery Main 1
AC/CLTCH
Air Conditioning Clutch
HI BEAM
High Beam
PWR/TRN
Powertrain
WPR2
WPR1
FAN 1
CRNK
Wiper 2
Wiper 1
Fan 1
Crank
IGN MAIN
Ignition Main
FAN2
FAN3
Fan 2
Fan 3
BLANK
Not Used
29
30
31
32
33
34
35
36
37
38
5-92
Capacities and Specifications The following approximate capacities are given in English and metric measurements. See Recommended Fluids and Lubricants on page 6-11 for more information.
Application
Air Conditioning Refrigerant Systems
Front A/C Front and Rear A/C Automatic Transaxle — Pan Removal and Replacement AWD Automatic Transaxle — Pan Removal and Replacement Cooling System
Front A/C Front and Rear A/C
Engine Oil with Filter Fuel Capacity
Regular Extended
English
1.7 lbs 2.2 lbs
7.4 quarts
8.7 quarts
11.3 quarts 12.8 quarts 4.5 quarts
20.0 gallons 25.1 gallons
Capacities
Metric
0.8 kg 1.0 kg 7.0 L
8.3 L
10.7 L 12.2 L 4.3 L
75.7 L 95.0 L 140 Y
Wheel Nut Torque All capacities are approximate. When adding, be sure to fill to the approximate level, as recommended in this manual. Recheck fluid level after filling.
100 ft lb
Engine 3.5L V6
VIN Code
Transaxle Automatic
Spark Plug Gap
0.060 inches (1.52 mm)
5-93
✍ NOTES
5-94
Section 6
Maintenance Schedule
Maintenance Schedule ......................................6-2
Introduction ...................................................6-2
Maintenance Requirements ..............................6-2
Your Vehicle and the Environment ....................6-2
Using the Maintenance Schedule ......................6-3
Scheduled Maintenance ...................................6-4
Additional Required Services ............................6-6
Maintenance Footnotes ...................................6-7Owner Checks and Services ............................6-8
At Each Fuel Fill ............................................6-8
At Least Once a Month ...................................6-9
At Least Once a Year .....................................6-9
Recommended Fluids and Lubricants ...............6-11
Normal Maintenance Replacement Parts ..........6-13
Maintenance Record .....................................6-146-1
Maintenance Schedule
Introduction Important: Keep engine oil at the proper level and change as recommended.
Have you purchased the GM Protection Plan? The Plan supplements your new vehicle warranties. See your Warranty and Owner Assistance booklet or your dealer for details.
Maintenance Requirements Notice: Maintenance intervals, checks, inspections, replacement parts, and recommended fluids and lubricants as prescribed in this manual are necessary to keep your vehicle in good working condition. Any damage caused by failure to follow scheduled maintenance may not be covered by warranty.
Your Vehicle and the Environment Proper vehicle maintenance not only helps to keep your vehicle in good working condition, but also helps the environment. All recommended maintenance is important. Improper vehicle maintenance can even affect the quality of the air we breathe. Improper fluid levels or the wrong tire inflation can increase the level of emissions from your vehicle. To help protect our environment, and to keep your vehicle in good condition, be sure to maintain your vehicle properly.
6-2
Using the Maintenance Schedule We at General Motors want to help you keep your vehicle in good working condition. But we do not know exactly how you will drive it. You may drive very short distances only a few times a week. Or you may drive long distances all the time in very hot, dusty weather. You may use your vehicle in making deliveries. Or you may drive it to work, to do errands or in many other ways. Because of all the different ways people use their vehicles, maintenance needs vary. You may need more frequent checks and replacements. So please read the following and note how you drive. If you have any questions on how to keep your vehicle in good condition, see your GM Goodwrench® dealer. This schedule is for vehicles that:
carry passengers and cargo within recommended limits. You will find these limits on the tire and loading information label. See Loading Your Vehicle on page 4-32. are driven on reasonable road surfaces within legal driving limits. use the recommended fuel. See Gasoline Octane on page 5-5.
The services in Scheduled Maintenance on page 6-4
should be performed when indicated. See Additional Required Services on page 6-6 and Maintenance Footnotes on page 6-7 for further information.{CAUTION:
Performing maintenance work on a vehicle can be dangerous. In trying to do some jobs, you can be seriously injured. Do your own maintenance work only if you have the required know-how and the proper tools and equipment for the job. If you have any doubt, see your GM Goodwrench® dealer to have a qualified technician do the work.
Some maintenance services can be complex. So, unless you are technically qualified and have the necessary equipment, you should have your GM Goodwrench® dealer do these jobs. When you go to your GM Goodwrench® dealer for your service needs, you will know that GM-trained and supported service technicians will perform the work using genuine GM parts. If you want to purchase service information, see Service Publications Ordering Information on page 7-11.
6-3
(cid:127) (cid:127) (cid:127) Owner Checks and Services on page 6-8 tells you what should be checked, when to check it and what you can easily do to help keep your vehicle in good condition. The proper replacement parts, fluids and lubricants to use are listed in Recommended Fluids and Lubricants on page 6-11 and Normal Maintenance Replacement Parts on page 6-13. When your vehicle is serviced, make sure these are used. All parts should be replaced and all necessary repairs done before you or anyone else drives the vehicle. We recommend the use of genuine GM parts.
Scheduled Maintenance When the CHANGE OIL SOON message comes on, it means that service is required for your vehicle. Have your vehicle serviced as soon as possible within the next 600 miles (1 000 km). It is possible that, if you are driving under the best conditions, the engine oil life system may not indicate that vehicle service is necessary for over a year. However, your engine oil and filter must be changed at least once a year and at this time the system must be reset. Your GM Goodwrench® dealer has GM-trained service technicians who will perform this work using genuine GM parts and reset the system.
6-4
If the engine oil life system is ever reset accidentally, you must service your vehicle within 3,000 miles (5 000 km) since your last service. Remember to reset the oil life system whenever the oil is changed. See Engine Oil Life System on page 5-16 for information on the Engine Oil Life System and resetting the system. When the CHANGE OIL SOON message appears, certain services, checks and inspections are required. Required services are described in the following for “Maintenance I” and “Maintenance II.” Generally, it is recommended that your first service be Maintenance I, your second service be Maintenance II and that you alternate Maintenance I and Maintenance II thereafter. However, in some cases, Maintenance II may be required more often. Maintenance I — Use Maintenance I if the CHANGE OIL SOON message comes on within 10 months since the vehicle was purchased or Maintenance II was performed. Maintenance II — Use Maintenance II if the previous service performed was Maintenance I. Always use Maintenance II whenever the message comes on 10 months or more since the last service or if the message has not come on at all for one year.
Scheduled Maintenance
Service
Maintenance I Maintenance II
Change engine oil and filter. See Engine Oil on page 5-13. Reset oil life system. See Engine Oil Life System on page 5-16. An Emission Control Service. Lubricate chassis components. See footnote #. Visually check for any leaks or damage. See footnote (k). Inspect engine air cleaner filter. If necessary, replace filter. See Engine Air Cleaner/Filter on page 5-17. An Emission Control Service. See footnotes † and (g). Rotate tires and check inflation pressures and wear. See Tire Inspection and Rotation on page 5-54. Inspect brake system. See footnote (a). Check engine coolant and windshield washer fluid levels and add fluid as needed. Perform any needed additional services. See “Additional Required Services” in this section. Inspect suspension and steering components. See footnote (b). Inspect engine cooling system. See footnote (c). Inspect wiper blades. See footnote (d). Inspect restraint system components. See footnote (e). Lubricate body components. See footnote (f). Check transaxle fluid level and add fluid as needed. Inspect throttle system. See footnote (j).
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6-5
Additional Required Services The following services should be performed at the first maintenance service (I or II) after the indicated miles (kilometers) shown for each item.
Service and Miles (Kilometers)
Additional Required Services 75,000
25,000
(41 500)50,000
(83 000)(125 000)
100,000
(166 000)125,000
(207 500)150,000
(240 000)Inspect fuel system for damage or leaks. Inspect exhaust system for loose or damaged components. Replace engine air cleaner filter. See Engine Air Cleaner/Filter on page 5-17. An Emission Control Service. Change automatic transaxle fluid and filter (severe service). See footnote (h). Change automatic transaxle fluid and filter (normal service). Replace spark plugs and inspect spark plug wires. An Emission Control Service. Engine cooling system service (or every five years, whichever occurs first). An Emission Control Service. See footnote (i). Inspect engine accessory drive belt. An Emission Control Service.
6-6
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Maintenance Footnotes † The U.S. Environmental Protection Agency or the California Air Resources Board has determined that the failure to perform this maintenance item will not nullify the emission warranty or limit recall liability prior to the completion of the vehicle’s useful life. We, however, urge that all recommended maintenance services be performed at the indicated intervals and the maintenance be recorded. # Lubricate the suspension, steering linkage, transaxle shift linkage and the underbody contact points and linkage. (a) Visually inspect brake lines and hoses for proper hook-up, binding, leaks, cracks, chafing, etc. Inspect disc brake pads for wear and rotors for surface condition. Inspect other brake parts, including calipers, parking brake, etc. Check parking brake adjustment. (b) Visually inspect front and rear suspension and steering system for damaged, loose or missing parts, signs of wear or lack of lubrication. Inspect power steering lines and hoses for proper hook-up, binding, leaks, cracks, chafing, etc. (c) Visually inspect hoses and have them replaced if they are cracked, swollen or deteriorated. Inspect all pipes, fittings and clamps; replace with genuine
GM parts as needed. To help ensure proper operation, a pressure test of the cooling system and pressure cap and cleaning the outside of the radiator and air conditioning condenser is recommended at least once a year. (d) Visually inspect wiper blades for wear or cracking. Replace blade inserts that appear worn or damaged or that streak or miss areas of the windshield. (e) Make sure the safety belt reminder light and all your belts, buckles, latch plates, retractors and anchorages are working properly. Look for any other loose or damaged safety belt system parts. If you see anything that might keep a safety belt system from doing its job, have it repaired. Have any torn or frayed safety belts replaced. Also look for any opened or broken airbag coverings, and have them repaired or replaced. (The airbag system does not need regular maintenance.) (f) Lubricate all key lock cylinders, hood latch assemblies, secondary latches, pivots, spring anchor and release pawl, hood and door hinges, rear folding seats, liftgate hinges, fuel door hinge, power sliding door cable and sliding door track(s). More frequent lubrication may be required when exposed to a corrosive environment. Applying silicone grease on weatherstrips with a clean cloth will make them last longer, seal better and not stick or squeak.
6-7
(g) If you drive regularly under dusty conditions, inspect the filter at each engine oil change. (h) Change automatic transaxle fluid and filter if the vehicle is mainly driven under one or more of these conditions:
− In heavy city traffic where the outside temperature
regularly reaches 90°F (32°C) or higher.
− In hilly or mountainous terrain. − When doing frequent trailer towing. − Uses such as found in taxi, police or delivery
service.
(i) Drain, flush and refill cooling system. See Engine Coolant on page 5-21 for what to use. Inspect hoses. Clean radiator, condenser, pressure cap and filler neck. Pressure test the cooling system and pressure cap. (j) Check system for interference or binding and for damaged or missing parts. Replace parts as needed. Replace any components that have high effort or excessive wear. Do not lubricate accelerator or cruise control cables. (k) A fluid loss in any vehicle system could indicate a problem. Have the system inspected and repaired and the fluid level checked. Add fluid if needed.
Owner Checks and Services These owner checks and services should be performed at the intervals specified to help ensure the safety, dependability and emission control performance of your vehicle. Your GM Goodwrench® dealer can assist you with these checks and services. Be sure any necessary repairs are completed at once. Whenever any fluids or lubricants are added to your vehicle, make sure they are the proper ones, as shown in Recommended Fluids and Lubricants on page 6-11.
At Each Fuel Fill It is important to perform these underhood checks at each fuel fill. Engine Oil Level Check Check the engine oil level and add the proper oil if necessary. See Engine Oil on page 5-13 for further details. Notice: and keep it at the proper level. Failure to keep your engine oil at the proper level can cause damage to your engine not covered by your warranty.
It is important to check your oil regularly
6-8
Engine Coolant Level Check Check the engine coolant level and add DEX-COOL® coolant mixture if necessary. See Engine Coolant on page 5-21 for further details. Windshield Washer Fluid Level Check Check the windshield washer fluid level in the windshield washer tank and add the proper fluid if necessary.
At Least Once a Month Tire Inflation Check Visually inspect your vehicle’s tires and make sure they are inflated to the correct pressures. Do not forget to check the spare tire. See Tires on page 5-47 for further details. Check to make sure the spare tire is stored securely. See Changing a Flat Tire on page 5-62. Tire Wear Inspection Tire rotation may be required for high mileage highway drivers prior to the Engine Oil Life System service notification. Check the tires for wear and, if necessary, rotate the tires. See Tire Inspection and Rotation on page 5-54.
At Least Once a Year Starter Switch Check
{CAUTION:
When you are doing this inspection, the vehicle could move suddenly. If the vehicle moves, you or others could be injured.
1. Before you start, be sure you have enough room
around the vehicle.
2. Firmly apply both the parking brake and the regular
brake. See Parking Brake on page 2-37 if necessary. Do not use the accelerator pedal, and be ready to turn off the engine immediately if it starts.
3. Try to start the engine in each gear. The starter should work only in PARK (P) or NEUTRAL (N). If the starter works in any other position, contact your GM Goodwrench® dealer for service.
6-9
Automatic Transaxle Shift Lock Control System Check
{CAUTION:
When you are doing this inspection, the vehicle could move suddenly. If the vehicle moves, you or others could be injured.
1. Before you start, be sure you have enough room around the vehicle. It should be parked on a level surface.
2. Firmly apply the parking brake. See Parking Brake
on page 2-37 if necessary. Be ready to apply the regular brake immediately if the vehicle begins to move.
3. With the engine off, turn the ignition to RUN, but do
not start the engine. Without applying the regular brake, try to move the shift lever out of PARK (P) with normal effort. If the shift lever moves out of PARK (P), contact your GM Goodwrench® dealer for service.
Ignition Transaxle Lock Check While parked, and with the parking brake set, try to turn the ignition to LOCK in each shift lever position.
The ignition should turn to LOCK only when the shift lever is in PARK (P). The key should come out only in LOCK.
Contact your GM Goodwrench® dealer if service is required. Parking Brake and Automatic Transaxle Park (P) Mechanism Check
{CAUTION:
When you are doing this check, your vehicle could begin to move. You or others could be injured and property could be damaged. Make sure there is room in front of your vehicle in case it begins to roll. Be ready to apply the regular brake at once should the vehicle begin to move.
6-10
(cid:127) (cid:127) Park on a fairly steep hill, with the vehicle facing downhill. Keeping your foot on the regular brake, set the parking brake.
To check the parking brake’s holding ability: With the engine running and transaxle in NEUTRAL (N), slowly remove foot pressure from the regular brake pedal. Do this until the vehicle is held by the parking brake only. To check the PARK (P) mechanism’s holding ability: With the engine running, shift to PARK (P). Then release the parking brake followed by the regular brake.
Contact your GM Goodwrench® dealer if service is required. Underbody Flushing Service At least every spring, use plain water to flush any corrosive materials from the underbody. Take care to clean thoroughly any areas where mud and other debris can collect.
Recommended Fluids and Lubricants Fluids and lubricants identified below by name, part number or specification may be obtained from your dealer.
Usage
Fluid/Lubricant
Engine oil which meets GM Standard GM6094M and displays the American Petroleum Institute Certified for Gasoline Engines starburst symbol. GM Goodwrench® oil meets all the requirements for your vehicle. To determine the proper viscosity for your vehicle’s engine, see Engine Oil on page 5-13.
50/50 mixture of clean, drinkable water and use only DEX-COOL® Coolant. See Engine Coolant on page 5-21.
Engine Oil
Engine Coolant
Hydraulic Brake
System
Delco Supreme 11 Brake Fluid or equivalent DOT-3 brake fluid.
Windshield
Washer Solvent GM Optikleen® Washer Solvent.
6-11
(cid:127) (cid:127) Usage
Fluid/Lubricant
Usage
Fluid/Lubricant
Power Steering
System
Automatic Transaxle
Key Lock Cylinders
Chassis
Lubrication
GM Power Steering Fluid (GM Part No. U.S. 89021184, in Canada 89021186). DEXRON®-III Automatic Transmission Fluid. Look for “Approved for the H-Specification” on the label.
Multi-Purpose Lubricant, Superlube (GM Part No. U.S. 12346241, in Canada 10953474).
Chassis Lubricant (GM Part No. U.S. 12377985, in Canada 88901242) or lubricant meeting requirements of NLGI #2, Category LB or GC-LB.
VERSATRAK® Fluid (GM Part No. U.S. 12378514, in Canada 88901045).
Carrier
Assembly – Differential (Rear Drive
Module)
and Transfer Case (Power Transfer Unit)
6-12
Hood Latch Assembly, Secondary
Latch, Pivots,
Spring
Anchor and Release Pawl
Hood and Door Hinges, Rear Folding Seat,
Fuel Door
Hinge, Liftgate Hinges, Power Sliding Door
Cable
Lubriplate Lubricant Aerosol (GM Part No. U.S. 12346293, in Canada 992723) or lubricant meeting requirements of NLGI #2, Category LB or GC-LB.
Multi-Purpose Lubricant, Superlube (GM Part No. U.S. 12346241, in Canada 10953474).
Sliding Door
Track
Lubriplate Lubricant Aerosol (GM Part No. U.S. 12346293, in Canada 992723) or lubricant meeting requirements of NLGI #2, Category LB or GC-LB.
Weatherstrip Conditioning
Dielectric Silicone Grease (GM Part No. U.S. 12345579, in Canada 992887).
Normal Maintenance Replacement Parts Replacement parts identified below by name, part number, or specification can be obtained from your dealer.
Part
GM Part Number
ACDelco® Part Number
Engine Air Cleaner/Filter
Engine Oil Filter
Spark Plugs
Wiper Blades (Hook Type)
Driver’s Side — 22.0 inches (55.0 cm)
Passenger’s Side — 24.0 inches (60.0 cm)
Rear — 16.0 inches (40.0 cm)
12565752
25010792
12568387
15192143
15192144
15192147
A-2946C
PF-47
41-101
—
—
—
6-13
Maintenance Record After the scheduled services are performed, record the date, odometer reading, who performed the service and the type of services performed in the boxes provided. See Maintenance Requirements on page 6-2. Any additional information from Owner Checks and Services on page 6-8 can be added on the following record pages. You should retain all maintenance receipts.
Maintenance Record
Date
Odometer Reading
Serviced By
Maintenance I or Maintenance II
Services Performed
6-14
Date
Odometer Reading
Serviced By
Maintenance I or Maintenance II
Services Performed
Maintenance Record (cont’d)
6-15
Date
Odometer Reading
Serviced By
Maintenance I or Maintenance II
Services Performed
Maintenance Record (cont’d)
6-16
Section 7
Customer Assistance and Information
Customer Assistance and Information ...............7-2
Customer Satisfaction Procedure ......................7-2
Online Owner Center ......................................7-3
Customer Assistance for Text Telephone(TTY) Users ...............................................7-4
Customer Assistance Offices ............................7-4
GM Mobility Reimbursement Program ................7-5
Roadside Assistance Program ..........................7-5
Courtesy Transportation ...................................7-7
Vehicle Data Collection and Event DataRecorders ..................................................7-9
Reporting Safety Defects ................................7-10
Reporting Safety Defects to the
United States Government ..........................7-10
Reporting Safety Defects to the
Canadian Government ................................7-10
Reporting Safety Defects to
General Motors .........................................7-11
Service Publications Ordering
Information ...............................................7-11
7-1
Customer Assistance and Information
Customer Satisfaction Procedure Your satisfaction and goodwill are important to your dealer and to Buick. Normally, any concerns with the sales transaction or the operation of your vehicle will be resolved by your GM dealer’s sales or service departments. Sometimes, however, despite the best intentions of all concerned, misunderstandings can occur. If your concern has not been resolved to your satisfaction, the following steps should be taken:
STEP ONE: Discuss your concern with a member of dealership management. Normally, concerns can be quickly resolved at that level. If the matter has already been reviewed with the sales, service, or parts manager, contact the owner of the dealership or the general manager.
STEP TWO: If after contacting a member of dealership management, it appears your concern cannot be resolved by the dealership without further help, contact the Buick Customer Assistance Center by calling 1-800-521-7300. In Canada, contact GM of Canada Customer Communication Centre by calling 1-800-263-3777 (English) or 1-800-263-7854 (French).
7-2
We encourage you to call the toll-free number in order to give your inquiry prompt attention. Please have the following information available to give the Customer Assistance Representative: (cid:127) Vehicle Identification Number. This is available from
the vehicle registration or title, or the plate at the top left of the instrument panel. (cid:127) Dealership name and location (cid:127) Vehicle delivery date and present mileage When contacting Buick, please remember that your concern will likely be resolved at a dealer’s facility. That is why we suggest you follow Step One first if you have a concern.
STEP THREE: Both General Motors and your dealer are committed to making sure you are completely satisfied with your new vehicle. However, if you continue to remain unsatisfied after following the procedure outlined in Steps One and Two, you should file with the BBB Auto Line Program to enforce any additional rights you may have. Canadian owners refer to your Warranty and Owner Assistance Information booklet for information on the Canadian Motor Vehicle Arbitration Plan (CAMVAP).
The BBB Auto Line Program is an out of court program administered by the Council of Better Business Bureaus to settle automotive disputes regarding vehicle repairs or the interpretation of the New Vehicle Limited Warranty. Although you may be required to resort to this informal dispute resolution program prior to filing a court action, use of the program is free of charge and your case will generally be heard within 40 days. If you do not agree with the decision given in your case, you may reject it and proceed with any other venue for relief available to you.
You may contact the BBB Auto Line Program using the toll-free telephone number or write them at the following address:
BBB Auto Line Program Council of Better Business Bureaus, Inc. 4200 Wilson Boulevard Suite 800
Arlington, VA 22203-1838
Telephone: 1-800-955-5100This program is available in all 50 states and the District of Columbia. Eligibility is limited by vehicle age, mileage and other factors. General Motors reserves the right to change eligibility limitations and/or discontinue its participation in this program.
Online Owner Center The Owner Center is a resource for your GM ownership needs. Specific vehicle information can be found in one place. The Online Owner Center allows you to: (cid:127) Get e-mail service reminders. (cid:127) Access information about your specific vehicle,
including tips and videos and an electronic version of this owner’s manual (United States only).
(cid:127) Keep track of your vehicle’s service history and
maintenance schedule. Find GM dealers for service nationwide.
(cid:127) Receive special promotions and privileges only
available to members (United States only).
Refer to the web for updated information. To register your vehicle, visit www.MyGMLink.com (United States) or My GM Canada within www.gmcanada.com (Canada).
7-3
(cid:127) From Puerto Rico:
1-800-496-9992 (English) 1-800-496-9993 (Spanish) Fax Number: 313-381-0022
From U.S. Virgin Islands
1-800-496-9994
Fax Number: 313-381-0022Canada — Customer Assistance
General Motors of Canada Limited Customer Communication Centre, 163-005
1908 Colonel Sam Drive Oshawa, Ontario L1H 8P7
1-800-263-3777 (English) 1-800-263-7854 (French) 1-800-263-3830 (For Text Telephone devices (TTYs)) Roadside Assistance: 1-800-268-6800Overseas — Customer Assistance Please contact the local General Motors Business Unit.
Customer Assistance for Text Telephone (TTY) Users To assist customers who are deaf, hard of hearing, or speech-impaired and who use Text Telephones (TTYs), Buick has TTY equipment available at its Customer Assistance Center. Any TTY user can communicate with Buick by dialing: 1-800-83-BUICK. TTY users in Canada can dial 1-800-263-3830.
Customer Assistance Offices Buick encourages customers to call the toll-free number for assistance. If a U.S. customer wishes to write to Buick, the letter should be addressed to Buick’s Customer Assistance Center. United States — Customer Assistance
Buick Customer Assistance Center P.O. Box 33136
Detroit, MI 48232-5136
1-800-521-7300
