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All-wheel-drive vehicles must not be towed with two wheels on the ground. To properly tow these vehicles, they should be placed on a platform trailer with all four wheels off of the ground.
Buick Encore Owner Manual 6014813) - 2014 - crc - 10/22/13
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Vehicle Care
10-67
Dolly Towing (Front-Wheel-Drive Vehicles Only)
4. Clamp the steering wheel in a straight-ahead position with a clamping device designed for towing.
5. Remove the key from the
ignition.
6. Secure the vehicle to the dolly. 7. Release the parking brake. Towing the Vehicle from the Rear
To tow a front-wheel-drive vehicle from the front with two wheels on the ground: 1. Put the front wheels on a dolly. 2. Move the shift lever to P (Park). 3. Set the parking brake.
{ Caution
Towing the vehicle from the rear could damage it. Also, repairs would not be covered by the vehicle warranty. Never have the vehicle towed from the rear.
Do not tow the vehicle from the rear.
Buick Encore Owner Manual 6014813) - 2014 - crc - 10/22/13
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10-68
Vehicle Care
Appearance Care
Exterior Care
Locks Locks are lubricated at the factory. Use a de-icing agent only when absolutely necessary, and have the locks greased after using. See Recommended Fluids and Lubricants on page 11-11. Washing the Vehicle To preserve the vehicle's finish, wash it often and out of direct sunlight.
{ Caution
Do not use petroleum-based, acidic, or abrasive cleaning agents as they can damage the vehicle's paint, metal, or plastic parts. If damage occurs, it would not be covered by the vehicle warranty. Approved cleaning
(Continued)
Caution (Continued)
products can be obtained from your dealer. Follow all manufacturer directions regarding correct product usage, necessary safety precautions, and appropriate disposal of any vehicle care product.
{ Caution Avoid using high-pressure washes closer than 30 cm (12 in) to the surface of the vehicle. Use of power washers exceeding 8,274 kPa (1,200 psi) can result in damage or removal of paint and decals.
The e symbol is on any underhood compartment electrical center that should not be power
washed. This could cause damage that would not be covered by the vehicle warranty. If using an automatic car wash, follow the car wash instructions. The windshield wiper and rear window wiper, if equipped, must be off. Remove any accessories that may be damaged or interfere with the car wash equipment. Rinse the vehicle well, before washing and after, to remove all cleaning agents completely. If they are allowed to dry on the surface, they could stain. Dry the finish with a soft, clean chamois or an all-cotton towel to avoid surface scratches and water spotting. Finish Care Application of aftermarket clearcoat sealant/wax materials is not recommended. If painted surfaces are damaged, see your dealer to have the damage assessed and repaired. Foreign materials such as
Buick Encore Owner Manual 6014813) - 2014 - crc - 10/22/13
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Caution (Continued)
may damage it. Use only non-abrasive waxes and polishes that are made for a basecoat/ clearcoat paint finish on the vehicle.
To keep the paint finish looking new, keep the vehicle garaged or covered whenever possible.
Protecting Exterior Bright Metal Moldings
{ Caution
Failure to clean and protect the bright metal moldings can result in a hazy white finish or pitting. This damage would not be covered by the vehicle warranty.
Vehicle Care
10-69
The bright metal moldings on the vehicle are aluminum. To prevent damage always follow these cleaning instructions: . Be sure the molding is cool to the touch before applying any cleaning solution.
. Use a cleaning solution
approved for aluminum. Some cleaners are highly acidic or contain alkaline substances and can damage the moldings.
. Always dilute a concentrated
cleaner according to the manufacturer’s instructions. . Do not use chrome cleaners. . Do not use cleaners that are not
intended for automotive use.
. Use a nonabrasive wax on the vehicle after washing to protect and extend the molding finish.
calcium chloride and other salts, ice melting agents, road oil and tar, tree sap, bird droppings, chemicals from industrial chimneys, etc., can damage the vehicle's finish if they remain on painted surfaces. Wash the vehicle as soon as possible. If necessary, use non-abrasive cleaners that are marked safe for painted surfaces to remove foreign matter. Occasional hand waxing or mild polishing should be done to remove residue from the paint finish. See your dealer for approved cleaning products. Do not apply waxes or polishes to uncoated plastic, vinyl, rubber, decals, simulated wood, or flat paint as damage can occur.
{ Caution Machine compounding or aggressive polishing on a basecoat/clearcoat paint finish
(Continued)
Buick Encore Owner Manual 6014813) - 2014 - crc - 10/22/13
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10-70
Vehicle Care
Cleaning Exterior Lamps/ Lenses, Emblems, Decals and Stripes Use only lukewarm or cold water, a soft cloth, and a car washing soap to clean exterior lamps, lenses, emblems, decals and stripes. Follow instructions under "Washing the Vehicle" previously in this section. Lamp covers are made of plastic, and some have a UV protective coating. Use only lukewarm water, a soft cloth, and mild car washing soap to clean exterior lamps and lenses. Do not clean or wipe them while they are dry. Do not use any of the following on lamp covers: . Abrasive or caustic agents. . Washer fluids and other cleaning
agents in higher concentrations than suggested by the manufacturer.
. Solvents, alcohols, fuels, or other harsh cleaners. Ice scrapers or other hard items. . Aftermarket appearance caps or
covers while the lamps are illuminated, due to excessive heat generated.
{ Caution
Failure to clean lamps properly can cause damage to the lamp cover that would not be covered by the vehicle warranty.
{ Caution
Using wax on low gloss black finish stripes can increase the gloss level and create a non-uniform finish. Clean low gloss stripes with soap and water only.
Air Intakes Clear debris from the air intakes, between the hood and windshield when washing the vehicle. Windshield and Wiper Blades Clean the outside of the windshield with glass cleaner. Clean rubber blades using a lint-free cloth or paper towel soaked with windshield washer fluid or a mild detergent. Wash the windshield thoroughly when cleaning the blades. Bugs, road grime, sap, and a buildup of vehicle wash/wax treatments may cause wiper streaking. Replace the wiper blades if they are worn or damaged. Damage can be caused by extreme dusty conditions, sand, salt, heat, sun, snow, and ice.
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Wheels and Trim — Aluminum or Chrome Use a soft, clean cloth with mild soap and water to clean the wheels. After rinsing thoroughly with clean water, dry with a soft, clean towel. A wax may then be applied.
{ Caution
Chrome wheels and other chrome trim may be damaged if the vehicle is not washed after driving on roads that have been sprayed with magnesium, calcium, or sodium chloride. These chlorides are used on roads for conditions such as ice and dust. Always wash the chrome with soap and water after exposure.
Weatherstrips Apply Dielectric silicone grease on weatherstrips to make them last longer, seal better, and not stick or squeak. Lubricate weatherstrips at least once a year. Hot, dry climates may require more frequent application. Black marks from rubber material on painted surfaces can be removed by rubbing with a clean cloth. See Recommended Fluids and Lubricants on page 11-11. Tires Use a stiff brush with tire cleaner to clean the tires.
{ Caution
Using petroleum-based tire dressing products on the vehicle may damage the paint finish and/ or tires. When applying a tire dressing, always wipe off any overspray from all painted surfaces on the vehicle.
Vehicle Care
10-71
{ Caution
To avoid surface damage, do not use strong soaps, chemicals, abrasive polishes, cleaners, brushes, or cleaners that contain acid on aluminum or chrome-plated wheels. Use only approved cleaners. Also, never drive a vehicle with aluminum or chrome-plated wheels through an automatic car wash that uses silicone carbide tire cleaning brushes. Damage could occur and the repairs would not be covered by the vehicle warranty.
Steering, Suspension, and Chassis Components Visually inspect steering, suspension, and chassis components for damaged, loose, or missing parts or signs of wear at least once a year.
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10-72
Vehicle Care
Inspect power steering for proper hook-up, binding, leaks, cracks, chafing, etc. Visually check constant velocity joint boots and axle seals for leaks. Body Component Lubrication Lubricate all key lock cylinders, hood hinges, liftgate hinges, and the fuel door hinge unless the components are plastic. Applying silicone grease on weatherstrips with a clean cloth will make them last longer, seal better, and not stick or squeak. Underbody Maintenance At least twice a year, Spring and Fall, use plain water to flush dirt and debris from the vehicle's underbody. Your dealer or an underbody car washing system can do this. If not removed, rust and corrosion can develop.
Sheet Metal Damage If the vehicle is damaged and requires sheet metal repair or replacement, make sure the body repair shop applies anti-corrosion material to parts repaired or replaced to restore corrosion protection. Original manufacturer replacement parts will provide the corrosion protection while maintaining the vehicle warranty. Finish Damage Quickly repair minor chips and scratches with touch-up materials available from your dealer to avoid corrosion. Larger areas of finish damage can be corrected in your dealer's body and paint shop. Chemical Paint Spotting Airborne pollutants can fall upon and attack painted vehicle surfaces causing blotchy, ring-shaped discolorations, and small, irregular
dark spots etched into the paint surface. See “Finish Care” previously in this section.
Interior Care To prevent dirt particle abrasions, regularly clean the vehicle's interior. Immediately remove any soils. Note that newspapers or dark garments that can transfer color to home furnishings can also permanently transfer color to the vehicle's interior. Use a soft bristle brush to remove dust from knobs and crevices on the instrument cluster. Using a mild soap solution, immediately remove hand lotions, sunscreen, and insect repellent from all interior surfaces or permanent damage may result. Your dealer may have products for cleaning the interior. Use cleaners specifically designed for the surfaces being cleaned to prevent permanent damage. Apply all cleaners directly to the cleaning cloth. Do not spray cleaners directly
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on any switches or controls. Cleaners should be removed quickly. Never allow cleaners to remain on the surface being cleaned for extended periods of time. Cleaners may contain solvents that can become concentrated in the interior. Before using cleaners, read and adhere to all safety instructions on the label. While cleaning the interior, maintain adequate ventilation by opening the doors and windows. To prevent damage, do not clean the interior using the following cleaners or techniques: . Never use a razor or any other
sharp object to remove a soil from any interior surface.
. Never use a brush with stiff
bristles.
. Never rub any surface
aggressively or with excessive pressure.
. Do not use laundry detergents or
dishwashing soaps with degreasers. For liquid cleaners, use approximately 20 drops per 3.8 L (1 gal) of water. A concentrated soap solution will leave a residue that creates streaks and attracts dirt. Do not use solutions that contain strong or caustic soap.
. Do not heavily saturate the upholstery when cleaning.
. Do not use solvents or cleaners
containing solvents.
Interior Glass To clean, use a terry cloth fabric dampened with water. Wipe droplets left behind with a clean dry cloth. Commercial glass cleaners may be used, if necessary, after cleaning the interior glass with plain water.
Vehicle Care
10-73
{ Caution
To prevent scratching, never use abrasive cleaners on automotive glass. Abrasive cleaners or aggressive cleaning may damage the rear window defogger.
Cleaning the windshield with water during the first three to six months of ownership will reduce tendency to fog. Speaker Covers Vacuum around a speaker cover gently, so that the speaker will not be damaged. Clean spots with just water and mild soap. Coated Moldings Coated moldings should be cleaned. . When lightly soiled, wipe with a
sponge or soft lint-free cloth dampened with water.
. When heavily soiled, use warm
soapy water.
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10-74
Vehicle Care
Fabric/Carpet/Suede Start by vacuuming the surface using a soft brush attachment. If a rotating brush attachment is being used during vacuuming, only use it on the floor carpet. Before cleaning, gently remove as much of the soil as possible using one of the following techniques: . Gently blot liquids with a paper towel. Continue blotting until no more soil can be removed. For solid soils, remove as much as possible prior to vacuuming.
To clean: 1. Saturate a clean lint-free colorfast cloth with water. Microfiber cloth is recommended to prevent lint transfer to the fabric or carpet.
2. Remove excess moisture by
gently wringing until water does not drip from the cleaning cloth.
3. Start on the outside edge of the
soil and gently rub toward the center. Fold the cleaning cloth to a clean area frequently to prevent forcing the soil in to the fabric.
4. Continue gently rubbing the soiled area until there is no longer any color transfer from the soil to the cleaning cloth. If the soil is not completely removed, use a mild soap solution followed only by plain water.
5.
If the soil is not completely removed, it may be necessary to use a commercial upholstery cleaner or spot lifter. Test a small hidden area for colorfastness before using a commercial upholstery cleaner or spot lifter. If ring formation occurs, clean the entire fabric or carpet. Following the cleaning process, a paper towel can be used to blot excess moisture.
Cleaning High Gloss Surfaces and Vehicle Information and Radio Displays For vehicles with high gloss surfaces or vehicle displays, use a microfiber cloth to wipe surfaces. Before wiping the surface with the microfiber cloth, use a soft bristle brush to remove dirt that could scratch the surface. Then use the microfiber cloth by gently rubbing to clean. Never use window cleaners or solvents. Periodically hand wash the microfiber cloth separately, using mild soap. Do not use bleach or fabric softener. Rinse thoroughly and air dry before next use.
{ Caution
Do not attach a device with a suction cup to the display. This may cause damage and would not be covered by the warranty.
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Vehicle Care
10-75
Cargo Cover and Convenience Net Wash with warm water and mild detergent. Do not use chlorine bleach. Rinse with cold water, and then dry completely. Care of Safety Belts Keep belts clean and dry. { Warning
Do not bleach or dye safety belts. It may severely weaken them. In a crash, they might not be able to provide adequate protection. Clean safety belts only with mild soap and lukewarm water.
Instrument Panel, Leather, Vinyl, Other Plastic Surfaces, Low Gloss Paint Surfaces and Natural Open Pore Wood Surfaces Use a soft microfiber cloth dampened with water to remove dust and loose dirt. For a more thorough cleaning, use a soft microfiber cloth dampened with a mild soap solution.
{ Caution
Soaking or saturating leather, especially perforated leather, as well as other interior surfaces, may cause permanent damage. Wipe excess moisture from these surfaces after cleaning and allow them to dry naturally. Never use heat, steam, spot lifters, or spot removers. Do not use cleaners that contain silicone or wax-based products. Cleaners containing
(Continued)
Caution (Continued)
these solvents can permanently change the appearance and feel of leather or soft trim and are not recommended.
Do not use cleaners that increase gloss, especially on the instrument panel. Reflected glare can decrease visibility through the windshield under certain conditions. { Caution
Use of air fresheners may cause permanent damage to plastics and painted surfaces. If an air freshener comes in contact with any plastic or painted surface in the vehicle, blot immediately and clean with a soft cloth dampened with a mild soap solution. Damage caused by air fresheners would not be covered by the vehicle warranty.
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10-76
Vehicle Care
Floor Mats
{ Warning
If a floor mat is the wrong size or is not properly installed, it can interfere with the pedals. Interference with the pedals can cause unintended acceleration and/or increased stopping distance which can cause a crash and injury. Make sure the floor mat does not interfere with the pedals.
Use the following guidelines for proper floor mat usage.
The original equipment floor mats were designed for your vehicle. If the floor mats need replacing, it is recommended that GM certified floor mats be purchased. Non-GM floor mats may not fit properly and may interfere with the accelerator or brake pedal. Always check that the floor mats do not interfere with the pedals.
. Use the floor mat with the
correct side up. Do not turn it over.
. Do not place anything on top of
the driver side floor mat.
. Use only a single floor mat on
the driver side.
. Do not place one floor mat on
top of another.
The driver side floor mat is held in place by a button-type retainer.
Removing and Replacing the Floor Mats 1. Pull up on the rear of the floor mat to unlock the retainers and remove.
2. Reinstall by lining up the floor mat retainer openings over the carpet retainers and snap into position.
3. Make sure the floor mat is
properly secured and verify that it does not interfere with the pedals.
Buick Encore Owner Manual 6014813) - 2014 - crc - 10/22/13
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Service and Maintenance
General Information
General Information . . . . . . . . . . 11-1
Maintenance Schedule
Maintenance Schedule . . . . . . . 11-2
Special Application Services
Special Application
Services . . . . . . . . . . . . . . . . . . . . 11-8
Additional Maintenance and Care
Additional Maintenance
and Care . . . . . . . . . . . . . . . . . . . 11-8
Recommended Fluids, Lubricants, and Parts
Recommended Fluids and
Lubricants . . . . . . . . . . . . . . . . . 11-11
Maintenance Replacement
Parts . . . . . . . . . . . . . . . . . . . . . . 11-12
Maintenance Records
Maintenance Records . . . . . . 11-13
Service and Maintenance
11-1
General Information Your vehicle is an important investment. This section describes the required maintenance for the vehicle. Follow this schedule to help protect against major repair expenses resulting from neglect or inadequate maintenance. It may also help to maintain the value of the vehicle if it is sold. It is the responsibility of the owner to have all required maintenance performed. Your dealer has trained technicians who can perform required maintenance using genuine replacement parts. They have up-to-date tools and equipment for fast and accurate diagnostics. Many dealers have extended evening and Saturday hours, courtesy transportation, and online scheduling to assist with service needs. Your dealer recognizes the importance of providing competitively priced maintenance and repair services. With trained
technicians, the dealer is the place for routine maintenance such as oil changes and tire rotations and additional maintenance items like tires, brakes, batteries, and wiper blades.
{ Caution
Damage caused by improper maintenance can lead to costly repairs and may not be covered by the vehicle warranty. Maintenance intervals, checks, inspections, recommended fluids, and lubricants are important to keep the vehicle in good working condition.
The Tire Rotation and Required Services are the responsibility of the vehicle owner. It is recommended to have your dealer perform these services every 12 000 km/7,500 mi. Proper vehicle maintenance helps to keep the vehicle in good working condition, improves fuel economy, and reduces vehicle emissions.
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11-2
Service and Maintenance
Frequently towing a trailer.
. Used for high speed or
competitive driving.
. Used for taxi, police, or delivery
service.
Refer to the information in the Maintenance Schedule Additional Required Services - Severe chart.
{ Warning
Performing maintenance work can be dangerous and can cause serious injury. Perform maintenance work only if the required information, proper tools, and equipment are available. If they are not, see your dealer to have a trained technician do the work. See Doing Your Own Service Work on page 10-3.
Maintenance Schedule
Owner Checks and Services
At Each Fuel Stop . Check the engine oil level. See
Engine Oil on page 10-7.
Once a Month . Check the tire inflation
pressures. See Tire Pressure on page 10-43. Inspect the tires for wear. See Tire Inspection on page 10-48.
. Check the windshield washer
fluid level. See Washer Fluid on page 10-17.
Because of the way people use vehicles, maintenance needs vary. There may need to be more frequent checks and services. The Additional Required Services - Normal are for vehicles that: . Carry passengers and cargo within recommended limits on the Tire and Loading Information label. See Vehicle Load Limits on page 9-10.
. Are driven on reasonable road
surfaces within legal driving limits.
. Use the recommended fuel. See
Recommended Fuel on page 9-42.
Refer to the information in the Maintenance Schedule Additional Required Services - Normal chart. The Additional Required Services - Severe are for vehicles that are: . Mainly driven in heavy city traffic
in hot weather.
. Mainly driven in hilly or
mountainous terrain.
Buick Encore Owner Manual 6014813) - 2014 - crc - 10/22/13
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Service and Maintenance
11-3
Engine Oil Change When the CHANGE ENGINE OIL SOON DIC message displays, have the engine oil and filter changed within the next 1 000 km/600 mi. If driven under the best conditions, the engine oil life system might not indicate the need for vehicle service for more than a year. The engine oil and filter must be changed at least once a year and the oil life system must be reset. Your trained dealer technician can perform this work. If the engine oil life system is reset accidentally, service the vehicle within 5 000 km/3,000 mi since the last service. Reset the oil life system when the oil is changed. See Engine Oil Life System on page 10-9.
Tire Rotation and Required Services Every 12 000 km/ 7,500 mi Rotate the tires, if recommended for the vehicle, and perform the following services. See Tire Rotation on page 10-49. . Check engine oil level and oil
life percentage. If needed, change engine oil and filter, and reset oil life system. See Engine Oil on page 10-7 and Engine Oil Life System on page 10-9.
. Check engine coolant level. See Engine Coolant on page 10-12.
. Check engine cooling system
hoses and connections.
. Check windshield washer fluid
level. See Washer Fluid on page 10-17.
. Visually inspect windshield wiper
blades for wear, cracking, or contamination. See Exterior Care on page 10-68. Replace worn or damaged wiper blades. See Wiper Blade Replacement on page 10-22.
. Check tire inflation pressures.
See Tire Pressure on page 10-43. Inspect tire wear. See Tire Inspection on page 10-48.
. Visually check for fluid leaks.
Inspect engine air cleaner filter. See Engine Air Cleaner/Filter on page 10-11. Inspect brake system.
. Visually inspect steering, suspension, and chassis components for damaged, loose, or missing parts or signs of wear. See Exterior Care on page 10-68.
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11-4
Service and Maintenance
. Check restraint system
components. See Safety System Check on page 3-22.
. Visually inspect fuel system for
damage or leaks.
. Visually inspect exhaust system
and nearby heat shields for loose or damaged parts. Lubricate body components. See Exterior Care on page 10-68.
. Check starter switch. See Starter
Switch Check on page 10-20.
. Check automatic transmission shift lock control function. See Automatic Transmission Shift Lock Control Function Check on page 10-21.
. Check ignition transmission lock.
See Ignition Transmission Lock Check on page 10-21.
. Check parking brake and
automatic transmission park mechanism. See Park Brake and P (Park) Mechanism Check on page 10-21.
. Check accelerator pedal for
damage, high effort, or binding. Replace if needed.
. Visually inspect gas strut for
signs of wear, cracks, or other damage. Check the hold open ability of the strut. See your dealer if service is required. Inspect sunroof track and seal, if equipped. See Sunroof on page 2-18.
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Service and Maintenance
11-5
Maintenance Schedule Additional Required Services - Normal
Rotate tires and perform Required Services. Check engine oil level and oil life percentage. Change engine oil and filter, if needed.
@ @ @ @ @ @ @ @ @ @ @ @ @ @ @ @ @ @ @ @
Replace passenger compartment air filter. (1)
Inspect evaporative control system. (2)
Replace engine air cleaner filter. (3)
Replace spark plugs. Inspect spark plug wires.
Change automatic transmission fluid.
Drain and fill engine cooling system. (4)
Visually inspect accessory drive belts. (5)
Replace brake fluid. (6)
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11-6
Service and Maintenance
Footnotes — Maintenance Schedule Additional Required Services - Normal (1) Or every two years, whichever comes first. More frequent replacement may be needed if the vehicle is driven in areas with heavy traffic, areas with poor air quality, or areas with high dust levels. Replacement may also be needed if there is a reduction in air flow, excessive window fogging, or odors. (2) Check all fuel and vapor lines and hoses for proper hook-up, routing, and condition.
(3) Or every four years, whichever comes first. (4) Or every five years, whichever comes first. See Cooling System on page 10-12. (5) Or every 10 years, whichever comes first. Inspect for fraying, excessive cracking, or damage; replace, if needed. (6) Or every two years, whichever comes first.
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Service and Maintenance
11-7
Maintenance Schedule Additional Required Services - Severe
Rotate tires and perform Required Services. Check engine oil level and oil life percentage. Change engine oil and filter, if needed.
@ @ @ @ @ @ @ @ @ @ @ @ @ @ @ @ @ @ @ @
Replace passenger compartment air filter. (1)
Inspect evaporative control system. (2)
Replace engine air cleaner filter. (3)
Change automatic transmission fluid.
Replace spark plugs. Inspect spark plug wires.
Drain and fill engine cooling system. (4)
Visually inspect accessory drive belts. (5)
Replace brake fluid. (6)
Footnotes — Maintenance Schedule Additional Required Services - Severe (1) Or every two years, whichever comes first. More frequent replacement may be needed if the vehicle is driven in areas with heavy traffic, areas with poor air quality,
or areas with high dust levels. Replacement may also be needed if there is a reduction in air flow, excessive window fogging, or odors. (2) Check all fuel and vapor lines and hoses for proper hook-up, routing, and condition.
(3) Or every four years, whichever comes first. (4) Or every five years, whichever comes first. See Cooling System on page 10-12.
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11-8
Service and Maintenance
(5) Or every 10 years, whichever comes first. Inspect for fraying, excessive cracking, or damage; replace, if needed. (6) Or every two years, whichever comes first.
Special Application Services . Severe Commercial Use
Vehicles Only: Lubricate chassis components every 5 000 km/ 3,000 mi.
. Have underbody flushing service
performed. See "Underbody Maintenance" in Exterior Care on page 10-68.
Additional Maintenance and Care Your vehicle is an important investment and caring for it properly may help to avoid future costly repairs. To maintain vehicle performance, additional maintenance services may be required. It is recommended that your dealer perform these services — their trained dealer technicians know your vehicle best. Your dealer can also perform a thorough assessment with a multi-point inspection to recommend when your vehicle may need attention. The following list is intended to explain the services and conditions
