Question About Optus Number Porting, Surely someone on here works for optus Options

[chopper87]

Ok so i just got a new iphone on a plan. I wanted to keep my number but it wasnt in my name at the time, i changed it into my name that day but they said it would take 24hrs, so my number wouldnt port. The optus dude signed me up gave me a new number and said come back tomorro to get it changed. I went back the next day they said they cant do it! is this true? i really need my old number!!

[J-train]

I was with Telstra and got the plan when I was too young so my old man put it in his name.
I wanted to go with Optus so my old man just had to sign the number over to me and Optus ported my number over and it only took 30mins.

[Sharpy]

yeah its true, optus guy fucked you around.

[chopper87]

Yeah he reckons cause the number is attached to the plan he cant change it now! its BS i wouldnt have signed if i knew it couldnt be ported after..

[VTR]

If the number you wish to have is now in your name then it's yours of course however if your contract has been signed off with the new number on it and has been lodged with the phone and sim accepted by you then you're stuck with the sim and phone as is.

Should've held off on signing the papers until the number you wanted was in your name.

[chopper87]

surley they can change it, what if someone had a stalker callin them 247?

[Sharpy]

you can change a number... to another number that is not attached to anything.... basically a number that hasnt been used yet...

Your number (that was meant to be ported) could be cancelled (which would be then put in a 'pool' where it cannot be touched for 6 months) then would be available again, and you would have to request it as a special number (about $70)


Otherwise, you could beg and pleed and rage at the consultant to cancel your contract, and put through another one.


Or just accept the new number

those are your options

[chopper87]

My number i want ported is on prepaid? does that matter

[jabes]

yeah its true, optus guy fucked you around.

true

[Scuzzy]

My number i want ported is on prepaid? does that matter

Nope, I went from Pre-paid optus to plan vodafone and kept the number.

[Rookie ROX]

Otherwise, you could beg and pleed and rage at the consultant to cancel your contract, and put through another one.

Just do this.

The sooner you do it, the more likely something will be done.

I usually don't condone abusing retail staff, but I'm also aware there's some true douche's in the industry and when they stuff you around, they need to be pulled back in line. I'd recommend dealing with the Manager rather than the salesperson if possible (ie. if they're not the Manager, otherwise, deal with them).

ROCK ON
R~R

[Sharpy]

oh its easy if its prepaid


go in and tell them they fucked up, get them to give you a $4 sim card (they can run it through as $0 as it doesnt cost them anything) and just perform the port again

if u had credit on your 'new' number, just use that up on that, or get them to credit u some $$$

[chopper87]

My number that im wanted to port to is a plan, so porting pre paid to plan..

[Sharpy]

oh. Well refer back to my first comment then

[chopper87]

If anyone works for optus and knows how to do it ill pay them $50 just to get it done! the staff wont do it. i know they can i got a mate who works for voda and he said they just cancel the contract and write up a new one cause its only been 4 days since i singed...

[Sharpy]

i used to work for optus.

to 'cancel a contract' they have to go to the business manager. its a huuuuuuuuuuuuuuuuuuuuuuuuge fuck around. but you HAVE to go through the store that did it.

[chopper87]

All done now, Thanks for the help. I talked to my mate who works for telstra and he said to call the ombudsman, as as soon as i mentioned that i will call if my number is not attached to my current plan to optus they set it up straight away!

[[FRCNAL]]

Opt-arse.

Nuffsaid.